Suresh A.
Google
It was a special occasion and the hotel had ensured the room was appropriately decorated. The housekeeping staff (especially Abhijit and his team) were outstanding.
The location is on a hill and relatively isolated. Transport to and from this hotel is difficult - you need a personal vehicle. Or have to hire one from the hotel. From the main gate to the reception is also a steep incline, and not recommended to walk for seniors. One more reason to need wheeled Transport to access and exit the hotel.
Senior guests and those with ambulatory problems are advised to seek and ensure they get rooms which are accessible with a max of 3-6 steps. Other rooms pose challenges and are accessible by ramps or longer stairways. Pools too are at different levels and to be accessed via stairs or ramps. Being aware of these features and personal constraints, we were asked for and were given suitable rooms.
Views from the rooms are good - you can see the Nerul river in the valley. The balconies are provided with comfortable lounging sofas and recliners. A suggestion here to the management : please consider equipping the showering area in the rooms with grab rails as a safety measure.
The room we stayed in was well appointed and comfortable. Housekeeping was top-notch.
Chaitanya from the Concierge did an excellent job arranging our sightseeing, shopping, and local dining experience. He understood our interests and needs well and instructed the driver of the taxi accordingly. Great job.
Special mentions to Sneha from Guest relations, Chavvi, Mehbuba who took special care of us and were always available to guide and address our needs. Sneha, in particular, was like a family member. And just as warm. Truly great service.
Breakfast buffet service was good - wide selection and many options and seemed to be very popular with the guests. We preferred the outdoor seating at Saipe rather than the air-conditioned interior.
Buffet dinners tend to be relatively quiet and less patronized. Local musicians provide live music - popular Bollywood tunes and some local "Goanese"flavor. The dinner selection was a mixed bag - average on one night, good on another and excellent on the third night. These are, of course, personal views.
Internet connectivity was spotty - even on the hotel's WiFi. Airtel connectivity isn't great either. The location on the hill and the way the rooms are designed could be contributory factors.
If you are looking for a quiet getaway at a location with good views and not too keen on a beach location, this hotel could be the place to stay.
