Hilton Grand Vacations Club Ocean Enclave Myrtle Beach

The property itself is the nicest of the HGV Myrtle Beach options. The condo was well appointed and the amenities are great. However, we came for a restful weekend and our beautiful ocean front bedroom was ruined by live music that played until 2 am every night at the venue next door. I love live music but not in my bedroom. So disappointing.

My stay at Ocean Enclave can be summed up with a Tale of Two Cities. It was the best of times. It was the worst of times. I couldn’t give this less than four stars because the resort is truly amazing. It is beautiful. It is clean. The units are huge and immaculate. The actual resort staff are wonderful. The location is perfect right next to everything going on in Myrtle Beach. The pool and other amenities are great. The resort side of this experience was amazing and I have no complaints. But I couldn’t give it five stars because of the sales experience. It was terrible. Because this is a Hilton timeshare property, they will try to get you to do one of their membership reviews. We are owners, and we’ve done these before but it was never like this. They will tell you it’s only an hour and it’s low pressure, and then they will keep you there for three plus hours while you say no over and over and over again. The sales person we worked with was nice enough, but when we kept saying no, he brought out his manager, who was extremely rude and arrogant. He seemed indignant that we dare show up without purchasing. I understand that we set ourselves up for this by agreeing to come for the Hilton honors points and an access event and that we should know what we’re signing up for, but we’ve done these membership reviews before several times and I never had an experience this awful. I cannot describe how horrible the sales manager was to us. Know that by attending these membership reviews you are hurting your own ability to get lower prices in the future for upgrades when you are ready to buy them. We left the sales floor with my wife literally crying because of how we were treated just because we had the audacity of showing up and not spending tens of thousands of dollars to upgrade our membership. Having said that, you can enjoy this amazing resort without doing the presentation. Please don’t do the presentation or membership review no matter what they offer you. It won’t be worth it. You will have an amazing time at this resort. But you’ll be put through hell if you sit through the sales presentation.

Those we came into contact with were smiley and pleasant. The room exceeded our expectations. Very clean, great layout and quiet (if we had neighbors we couldn't tell). We love that it allowed privacy yet togetherness for all of us in our party. The view from the balcony was by far our favorite part. We were only there for a short stay so we didn't get a chance to experience everything but we definitely look forward to coming again.

What a fantastic experience! The views are simply breathtaking, and the staff is incredibly friendly and welcoming. The kids had such a great time at the beach and pool! Our rooms were lovely and felt quite new, although it would be nice if the bathrooms were spruced up a bit to tackle a little mold. But honestly, the amazing view really steals the show at this hotel!

Overall we had a good experience and the hotel delivered what it offered. We had a very positive experience with a staff member that went over and beyond upon our visit, Missy with valet service. She was excellent, professional, efficient and personable. It can be hectic when arriving to a limited parking situation with many people coming and going at the same time. She was very courteous and efficient upon our arrival to break down our parking options, valet service and the check in process and finally with the retrieving of our car when needed during the remainder of the first day. We knew we were in good hands. So much so, we had hoped to have more experience with her for the remainder of our stay. I hope she gets the recognition in which she deserves in representing the Hilton Brand. She made a big impact on our stay of feeling welcomed.

In general, the building is very nice in the rooms are very spacious. I had a two bedroom oceanfront room for six nights. Within this room, you can hear resonating sounds from the elevator anytime it is used. I mentioned this a few times to the front desk and they blew me off and never followed up. So here are the videos (can only view/listen on Google Maps), do not stay in room 1006A. They also did not clean my room as promised in the middle of the stay.

Great place to stay! Nice ocean view. Hotel and rooms were clean, rooms, kitchen living space and balcony were spacious. Pool is wonderful for kids! One little issue the Wi-Fi sucks.

Nicely appointed rooms. The only reason I didn't give five stars was the fact the soap gel dispenser was empty in the shower. Loved the new elevator technology that you had to swipe your key and select your floor before entering the elevator.