Hilton Guangzhou Tianhe

Loved this hotel. Staff were kind and helpful. Alin was especially helpful at front desk. They rooms a big and spacious. The gym is top notch and thé have a hyrox club in the building. The pool and sauna is a plus. I truly enjoyed staying there. It is in a great area and close to guangzhou east railway station.

The room is ok, check in is fast. Room service meal is good. Morning breakfast is good with good variety. The hotel management have to take in more effort to ensure no one smoking inside the hotel as when I walk the walk way or inside the hotel toilet, I can smell some smoking smell. HILTON have to ensure all people visit the Hotel follow the rules and law. No smoking mean no SMOKING.

I almost never write reviews, no matter how many people suggest it or incentivise it. But the experience at Hilton Guangzhou Tianhe genuinely deserves one.My family and I have been staying at this hotel regularly since around the COVID period, and the consistency of service has been outstanding. The rooms are always clean, well maintained, and comfortable, but what truly sets this hotel apart is the staff.On this particular trip, we arrived during a busy check-in period with a long line. Instead of asking us to wait, one of the concierge team proactively took us to another level to complete check-in with other team members. That simple decision immediately changed the tone of our arrival and showed a level of awareness and care that is rare.During that process, I was introduced to more of the team and connected with Vivian, who looked after me throughout the stay. I had a number of different requests during my visit, and every single one was handled with speed, thoughtfulness, and genuine care. Vivian delivered an exceptional guest experience and clearly went above and beyond what is expected.What stands out most is that this level of service does not feel accidental. The way the staff think ahead, take initiative, and consistently go the extra step speaks volumes about how the hotel manages and trains its team. It is rare to see this level of service executed so consistently.Hilton Guangzhou Tianhe sets a very high standard. The people here make all the difference, and they should be incredibly proud of the experience they create for their guests.

I really liked my stay at this hotel. The room was very nice — large with tall ceilings and plenty of space to move around. I also appreciated that the Wi-Fi allowed me to connect to a VPN, which made it easy to access international services from my smartphone. The hotel had a well-equipped gym and both indoor and outdoor swimming pools located on a raised level. Although I didn’t get a chance to use the pool, I later learned that wearing a swimming cap is required, which might be useful for future guests to know. My main concern was the limited English spoken by the hotel staff. They were always friendly and helpful with greetings, but communication became difficult when asking about gym facilities, restaurant locations, or food options in the dining room. It seems the hotel caters more to domestic Chinese travellers, which might explain this. For my Western palate, the food selection was a bit of a challenge, but overall, the hotel offered a comfortable stay with excellent facilities.

The staff were amazing! Special thanks to Vicky who took her time to check in on me daily, really appreciated that! The buffet dinner especially was very delicious and I especially enjoyed the dessert section! The concierge were also amazing, always ready to lend a helping hand with big smiles. Was also very convenient for me as a foreigner as they all could communicate in English!Definitely coming back to stay at the Hilton Guangzhou Tianhe branch! Merry Christmas 🫶🏾

I would like to address this stay as the worst of staying at all these fancy hotels around the globe.|I booked a king bedroom from 30Dec25 to 01Jan26 to celebrate my dating anniversary and New Year’s Eve. Before C/I, I emailed to Resv to confirm my booking and room arrangements but no one read. During the first night stay, there were heavy and strange noises came from other rooms, I had a very bad sleep that night. What brought me the most astonished was on the next day. |When I woke up, tired and exhausted, thought of to celebrating but only to found the whole room was occupied by white fibers, on the nightstands, the table, even the trash bin’s lid was covered dusty snow white fibers. So I went down to visit Fo desk asked for a room move, the FoS directly room move me to another room via the system, and asked a bell boy to orient. When I entered the room and found the same problem that happened in my previous one. I had to visit the Fo desk again as my luggages were still in the last room, I needed to collect my belongings, the FoA room move back but without renewing my door keys. She called her HSKP Supervisor to check the room with me, but the room keys were expired due to the room move operations, I was unable to use the lift to get to my floor, another visit as you might imagined. So it was about 3 p.m. on 31Dec25, I had done nothing but had visited Fo desk 5 times while my schedule and plans failed. So I went back to the room to claim my luggage so I could store it at CON, when I went back to the hotel so my new room was ready and luggage was placed in, I thought. |Unfortunately, any good thoughts would burn down to anger. I carried my luggage to the lobby to store, when I approached counter where was a chief concierge wearing the les clefs d'or who refused to serve me but called on his subordinate to store my luggage, I was unpleasant and shocked. Where and how did the golden keys come from? After a brief visit to the downtown, I returned to the new room only to find the room was much smaller than the previous ones, though the room was settled perfectly. I opened the curtains to found out dusty windows with even written name on it. I dialed to the CC ask for another room move, she promised that there would be a HSKP colleague to assist me and deliver the new keys to my right now room via android. I had been waiting for about an hour but no phone calls reply and no androids to deliver the keys of the new room. Then a Housekeeper showed up to direct me to the new room after an hour’s waiting, while the room keys were undelivered yet. I settled down in the new room, kept waiting for the keys, another 1 hour passed, still unseen. I was afraid that the room keys were delivered to the wrong room or the previous ones but already occupied by other guests, what if them carried the keys to enter my room while I were naked or I were not present to take away my belongings? So worried I were, I rushed downstairs to visit a Dm for a cut new key. Then later that night the noises came back to kept me staying up. I was exhausted and furious, I visited the Fo desk again to have a compliant about the whole terrible experience to a Fom. |Three days and two nights stayed at Tianhe Hilton hotel ruined my anniversary and vacation as I had done nothing but room moves and waiting for replies, and complain. Demands on refund 40% or other equivalent compensation till now still unresolved.

Staff was very helpful. Ailin at the front desk was amazing with warm welcoming, greeting with smile explain everything clearly. I specially like the pick up and drop off zone, the staff at the drop off zone was very helpful that helps you to open the door and helps you to put all the language into the car. The location is convenient, just walking distance to a shopping centre. The Hotel breakfast also amazing with lots of variety. Overall I am very satisfied with my stay and I am already make another booking when I return to Guangzhou in few days time.

I came here to relax and prepare to celebrate the New Year with my family. 28DEC25-01JAN26. During my stay, I had ordered some items, but unfortunately the delivery was sent to the wrong hotel. The hotel staff provided exceptional assistance, far beyond what I could have expected. In particular, a staff member named Bao went above and beyond to help me. He carefully tracked down my delivery, identified where it had been mistakenly sent, and kindly assisted in arranging for it to be returned to me. His help exceeded my expectations and truly added so much happiness to my holiday. I am very grateful and genuinely happy. Thank you once again from the bottom of my heart.