Hilton Gyeongju

I had a great sleep in this hotel. We were here with the family, and they are situated next to a lake, and the lake boulevard is very good for taking long romantic strolls. They have a huge kids play club house and manicured gardens. Large, expansive breakfast buffet and 7 on-site restaurants. Very close to the KPop Museum. Around 30 minutes to Seokguram and Bulguksa Temple. Very conveniently located.|The hotel crew is warm, pleasant and accomodative. |The best experience is taking a walk alongside the lake, with great views and greenery.

Lets be fair: it's an old hotel being renovated. The bed is good, and the breakfast is decent. But it ends there. We stayed for 2 nights. On the first night, weather was fair. I asked about the AC at the reception, and they said it was not working and gave me A FAN! On the second night, the temperature was high. 29ºC outside, 28ºC inside my room, because of the direct sunlight. I asked again about the AC, and then front desk told me it does not work because it is in heating mode. To crown the whole experience, I found a smoked cigarrette on the carpet of the room. It is a 5-star hotel. There shoudn't be such basic problems. My advice: skip this one - there's nothing extraordinary about it AND THERE IS NO AC - and go to a cheaper one with climate control.

I had a reservation at the hotel; however, due to an emergency I was unable to meet my scheduled stay. Communication with the staff was difficult as the member I spoke with knew little to no English. They were not accommodating with my situation and I had to have a translator/mediator provided by Hilton customer service agents. I inquired about exploring any possible options to include rescheduling, property credit or refund and got no resolution. So many better properties with better customer service that are actually able to answer questions asked.

Respectfully, this is probably the stingiest 5 star hotel i’ve ever stayed at. Everything has an extra charge. You want good wifi? An extra charge. You want to use the pool? An extra charge (and you can’t even use it the whole day because there are different sessions you have to pay for). I asked for 6 bottles of water because we’re staying in a family suite fit for 4 people and they said “that’s too much”, i didn’t know there’s a cut off for water, and even if there was, why would they ask me “how many” if they’re going to refuse to give more than a certain amount? Overall, just poor quality of service, the lobby was also quite deserted when we arrived, it made us wonder if we were in the right place. Not sure what gave it its 5 star but personally, i would rate it a 3 star at best, though our overall experience is no more than a 1. P.S. The room is dusty and the bathroom has a pungent fishy smell after you flush the toilet.

1. Executive lounge provides excellent drinks and good food during happy hour. 2. Front desk and concierge staffs are helpful 3. Room is big and good view 4. Breakfast and lunch buffets are excellent. Can’t eat dinner due to too full from lunch. 5. Good environment for walking 04/13/2015

This hotel is a long way from anything - it's located in what I would describe as a big car park surrounded by other conference centres - this hotel seems to focus on hosting conferences rather than holidaying guests. It's not geared up for foreigners (eg no ATM that accepts foreign cards).||I should add that our bathroom had a rather sad and threadbare curtain over the bath supported by a bent rail and - specifically - our bathroom door locked itself at 1am meaning we had to get dressed in the middle of the night in order to let the repair man in. He didn't seem surprised so I suspect this is a frequent event.||My recommendation is get somewhere near to Hwangnidan street and if you do decide to stay here don't shut your bathroom door.

Well, we did arrive an hour early for check in. We just wanted to ask if we can still check in and if not wanted to leave our luggage while we walk around the lake. I took the ticket and waited in line and there were two staff members working at the time. The female staff member was helping someone and the male staff member was doing some administrative work. He looked up and saw me waiting and he seemed to frown at me then he said he could not check us in yet and told me to come back at 3. I was shocked by his response and didn’t know how to respond. He saw me still standing there and gestured to come to the desk then asked for my name and passport. Once he realized that we are gold members he proceeded to check us in. However he seemed very irritated! He said he gave us an upgrade for the room but not the executive room nor the lake view. That is not an upgrade at all! I did politely asked him if we can be upgraded to an executive room he responded by saying in a disgruntled manner that only the diamond members would be upgraded to an executive room. I told him we had received an executive room upgrade in Seoul and Japan but he didn’t seem to care. Then loudly he said that you are using the points to stay here so you don’t have to pay for anything! I believe the hotel gets reimbursed by the corporate. Anyways the hotel needs some renovations and I would not waste my points here. Three stars for other staff members and the location.

Had a great stay but it was spoiled by the very last interaction I had with the two member of staff at concierge. I checked out and asked for a bottle of water, because I just checked out they said no more water allowed. Customer service never stops, this is a disappointing way to end a good stay.