borneo88
Google
My wife and I had six stays in June/July and August and the service standards, cleanliness and friendliness of the staff were consistently at a very high level. Even during high occupancy occasions in the hotel and restaurants we always received very courteous and personalized attention. ||What stands out are the unique and non-scripted, yet professional and polite interactions which are so rare in the hotels nowadays. There are too many staff to name personally but the journey from arrival to departure is always a serious of "moments of magic" created by all team members: ||At arrival, the lobby ambassadors, Harith, Ateef and Oliver amongst others, are always at hand to help with the luggage and extend a cheerful "welcome back". Adrian, Aaron and Christopher always handle the check-in so personalized and without minimum fuss. Not forgetting Karrie in reservations who handles the bookings so efficiently. ||In the lounge, Engle, Sheila and Allessazier looked after us really well. Puan Mastura in the coffee shop equired in a shy but delightful way how to pronounce our names and Betty and her team always remember our preferences for coffee and tea. ||The food in the restaurants and bars is excellent with the Chinese Restaurant being our favourite. Helen, Terry, Haidir and the other team members remember our favourite dishes. Eric is a quiet high achiever at the lobby lounge and is very fast in preparing take away sandwiches for us. ||To create and maintain such high levels of service is no easy task and requires constant training and management. Congratulations to Adrian Teh and his team for matching the now excellent facilities, following the recent renovation, with service of the highest standard. ||With 35 years of history and an unbeatable location in the heart of the city, overlooking the Kuching river The Kuching Hilton is one of these legacy hotels that just gets better and better over time. ||We certainly look forward to returning soon and have no hesitation of recommending the hotel to any business or leisure traveller.