Hilton Mallorca Galatzo

We recently stayed 3 nights at the Hilton Mallorca Galatzo for our honeymoon. Overall, it is a nice resort with incredibly kind staff. We are only giving it 4 stars for the following reasons. As some other people mentioned, the resort is HUGE. We had a king suite which was located in a place which required us to walk from the main lobby to a different building 2-3 buildings away. That would normally be completely fine except there is no direct connection between the buildings. It required us to walk past the pool into one building, then down the elevator to the main floor, then across into a different building, up a flight of stairs (no ramp or elevator available), THEN again up another elevator to our main floor. It would take on average 7-10 mins to get from our hotel room to the main building every day. This was totally fine most days except when we had all of our luggage, it was actually quite difficult for 2 "younger" people. Breakfast was included but we chose to eat out because the breakfast was not great for such a nice hotel. Now for the good - this hotel grounds were stunning, the rooms were nice, the views were immaculate on hotel grounds and from our bedroom (we had partial sea view), beautiful large pool, and the staff was incredibly kind and lovely. Depending on what you're looking for, the location is nice and quiet as well. About 15-20 min drive to Palma, about 10 mins to another nice town with lots of bars and restaurants. They do have a shuttle from hotel to local beach (we didn't have enough time to check it out), but it only drops off at 10AM and 5PM and picks up at 1015AM and 515PM, so not a lot of flexibility there. Overall, despite the nit-picky things above, we would probably stay here again!

We stayed at the Hilton Galatzó for a few nights while staying at our flat, which we’ve been going to for the past 15 years. The main reason for booking here was convenience — my mom had a tendon injury, so we needed a comfortable place close enough that we could have breakfast at the hotel, head to the flat during the day, have dinner, and return in the evening to sleep.||Check-in was smooth, and the lobby looked clean and welcoming. Staff at reception were polite and efficient. Our room was a good size, clean, and comfortable. Décor and upkeep were fine — not especially luxurious, but nothing was worn or neglected.||The pool area was a highlight: clean, with a good number of sunbeds, and a relaxed atmosphere that made it a nice spot to spend time.||One thing I didn’t care for was the towel token policy. For a hotel of this level, it feels unnecessary and a little inconvenient. I’d much rather just pick up a towel without having to keep track of a token.||The buffet was okay but nothing special. There was a reasonable variety, and food was generally fresh, but it lacked anything that really stood out. My wife, who’s very particular about food, didn’t eat anything from it. I tried the paella — it was fine, but not something I’d go back for seconds on. On the positive side, the restaurant staff were excellent, clearing tables quickly and keeping dishes replenished without delay.||We didn’t use many of the other hotel amenities, though I did take a quick swim in the indoor pool on the last day. The hotel was busy with families, especially at meal times, but the buffet lines moved quickly enough that it was never a big problem.||Value for money felt fair, but there were no special touches that made the stay memorable. I think the experience could be improved with stocked minibars and proper room service. Unlike the snack bar in the lobby||Overall, the Hilton Galatzó worked for us because of our situation and the location, but I wouldn’t choose it again unless it was for the same practical reason.

First of all it was great price/value deal for me and that was the main reason for the booking. The hotel is not just a hotel - a quarter with several pools, restaurants and buildings. Very beautiful and relaxing. First impression was very positive. The room has some maintance issues and things are falling apart. Service is friendly but not proactive. I had to ask to get new bottles of water as room service was occasionally ignoring empty bottles. Artificial noise of wild birds with really short cycle was kind of silly. Empty coffee cup near the entrace remained there for the whole week. The pool bar was not always open and reception had no idea about it. Many services like concierge are not avaliable every day. Minor details I would not expect from 5 start. The main downside for me was the location - it is isolated. No public transport and around 20 minutes walk to the closest restaurant. 30 minutes to the beach. You will need to go up to the top of hill on your way back. So it is taxi or car. Hotel assumes you will stay inside for the whole day, sp getting a car just to get there is not logical. Also the parking area was quite full and I had to park outside the gates a couple of times. Taxi costs around 7 eur. P.S. big new tv without smart tv or wireless connection to the phone is quite useless.

Arrival was ok. The bell boy wasn't keen on taking our luggage, with good reason! Two lots of steps, a walk, a lift, a walk, a further life going down 7 floors, 17 steps, last lift then another walk! So choose your room carefully, The Residence is an irritating distance. The room had no mini bar but was clean and very quiet. This hotel is sited on a hill so beautiful views. Quick taxi 7 euros to Paguera which has loads of restaurants! There is no A la Carte aat this hotel! Tapas in the bar or buffet restaurant 40 euros pp. Entertainment poor, one disco and one set of girl singers who were not the best! Sat and Sunday night football matches, hell for me. Breakfast was not great for us. The pastries all similar, mostly chocolate. No real variety. We struggled to find something we liked. No service at all although its supposed to be 5*. We also exhausted the small pool menu. No service at the pool, you had to go to the bar yourself. Nice location, more like a 3 star hotel. They're is an adult pool with pool cafe but again steep steps to get there! And come away.

The location set in the hills is perfect as it is away from Peguera. The suite we had was very private and as a Diamond member was upgraded to this; the view was stunning. Cleanliness of the hotel was a high priority and our room was serviced impeccably. The grounds and gardens were exceptional. Breakfast was ample with lots of choice and the bar staff very friendly. We used the adults only pool and here I would say was the let down. Several broken sunbeds; the white decking damaged and could have been cleaner. At the bar both mornings we used the pool area were dishes and glasses and waste food left from the day before which is not a ‘good look’ nor is it hygienic. Fix these issues and you have the almost perfect staycation!

What a fantastic stay at the wonderful Hilton Galatzo hotel. Rooms were clean, comfortable beds, staff were very helpful, loved the setting of the hotel on top of a hill with amazing views of the SW Mallorca coastline. A bonus was that the hotel has its own shops as it can feel a bit secluded. We especially liked the small boutique shop run by the lovely Karen and the other shops run by Irene and Netty. Overall I would certainly recommend this hotel for a couples or family vacation and will certainly be returning soon. Ken Adams

We recently stayed at Hilton Mallorca Galatzo and it truly felt like a serene escape tucked between the mountains and the Mediterranean. Set on a hillside, the hotel blends classic Mallorcan charm—terracotta tones, archways, and lush gardens—with all the modern comforts you’d expect from Hilton. From the moment I arrived, the peaceful atmosphere made it easy to leave everyday stress behind. Our room was spacious and stylish, with a large balcony that became my favourite spot for morning coffee and evening sunsets over the sea. The bed was incredibly comfortable, and everything felt fresh and well-maintained. Breakfast was a highlight—plenty of choice from fresh fruit to made-to-order omelettes—enjoyed on a sunny terrace surrounded by greenery. The hotel offers two beautiful pools (one adults-only) plus a spa and fitness centre, perfect after exploring nearby beaches or the walking trails in the surrounding hills. The staff were warm, professional, and always ready with helpful local tips. It is slightly removed from the main towns, so having a vehicle is recommended if you want to explore more of Mallorca. But for us, that seclusion was part of the charm. Overall, Hilton Mallorca Galatzo is a tranquil, elegant retreat where you can truly unwind without sacrificing comfort or service.

Beautiful location of the hotel with incredible views from the balcony on the residents side. They were very friendly helped me check in late at night they also operate a free shuttle down to the local town if needed. Even offered free cocktails for being a gold member which was a nice touch :)