Hilton Mallorca Galatzo

This was the 4th time we were at Hilton Mallorca Galatzo. I am a Hilton Honors Diamond Member since years and as always we got a wonderful upgrade into a Suite. The living room and the bedroom are spacious and modern. The view from the big balcony is awesome! The staff is very helpful from the check-in (to mention especially Francina and Lucila) until our leaving. We love the breakfast buffet and Diogo, the Food and Beverage Manager, Azis and Maria and their whole team has done everything to make our time in the morning a good start. We stayed at the Pool during the day and in the evening it is only a short drive to Peguera, Santa Ponca and to Port Andratx.|We will be back for 8 days in October and again we will have a great time there.||Ingrid G.

Five star hotel is crazy because the service was giving one star. Look at all the 1 star reviews and READ THEM! Yes the hotel was beautiful as well as location. The room was nice as well. Shower was smaller and confining. There was only one glass panel so it felt cold and water would easily escape and get the floor easily wet even if you were mindful of it. The service was terrible and not giving five star hotel at all. I would call for in room dining service and no one would pick up. There was a day my room had not even been cleaned or bed made and no new towels so I had to call front desk for it. My daily water to drink was not getting filled so I had to call again and request for it. The last day/night I needed a shirt and pants washed, dried, and pressed because I was going to wear it to the airport for my travel day next morning — so I needed my clothes that night. I called at 10am before I left to the pool to request the brown bag I put my clothes in to get picked up. Got back to my room at 2-3pm and the bag was not picked up and bed was not made. So I called again to have them come get the bag and explained my situation again. I finished getting ready to head out and no one still came to get the bag. So as I was heading out around 3-3:30pm now I asked again can someone please take care of this and I talked to a gentlemen at the front who took care of it for me. He also requested a cab for me to get into Palma that never even came after water 2 hours. Finally I get back to the hotel at 10pm and my clothes still have not been delivered to me. I called the front desk and at this time it was the night shift and explain what was happening. The service team was no longer there and had gone home already they explain. He was able to find my bag of clothes that was dropped off to my room and it was not washed or dried or pressed. So I called again around 10:30pm now and called the front desk 3 times with no one picking up. Mind you there were 2 night shift employees that day. So they were just ignoring my calls but made an excuse when I made the long walk from my room that was up and down lots of stairs to get to the front desk to explain my clothes were still dirty but he tried to tell me they were washed and in a sealed bag. Anyway there was nothing the front desk could do and they were not helpful by any means with terrible customer service. They gave me attitude so I gave it back. I had to make the long walk back to my room again with issue unresolved. So it’s 11pm now and I had dirty clothes that was my airport outfit and had to be up the next day at 5am for a 20 hour travel day back home in dirty clothes. Every day I was in the main lobby there was another guest there who was complaining to the front desk about something. I can overhear each time that the front desk people would give the other customers an attitude. The day I was waiting for a cab for 2 hours there was a family mom, dad, and son who were checking in literally complaining and you can hear them also laugh at the fact the place was a five star hotel. The lady who was at the front desk on the phone was giving them a hard time with attitude as well. The location is beautiful but terrible and hard to get into Palma. Calling for a taxi takes forever. I had them call me one and water 2 hours with nothing even coming. Uber location is terrible as well and cost 200+ for a one way. Do not stay here trust me. It was not worth it. I will never stay here again and would not recommend it. I have Hilton Diamond Loyalty and if I ever get back to Mallorca I will not be staying at this Hilton property but staying at a competitors. I don’t even think there’s other Hilton properties on the island to choose from. Again, look at how many 1 star reviews they have and the face that it’s a 5 star hotel with overall 4.2 stars says a lot. That’s almost a 1 star difference.

I stayed in the residences with my family. I have to admit that the American comfort is guaranteed. I stayed in a suite with a partial sea view and it was really comfortable for 3 people.Also, the AC worked perfectly in mid summer and the buffet breakfast was really complete. On the other hand, with all honesty the hotel is located in the top of a hill so if you are not planning on renting a car, I personally wouldn’t recommend this hotel. Also, if you are a person that has mobility issues take into account that you may have to move through several elevators.

Second time visiting this Hilton and enjoyed it just as much as the last time.||We were upgraded to a family suite which meant my friend and I had a room each which was great. ||There are plenty of sun beds around the pools. We particularly enjoyed the quieter adult pool, although the main pool wasn't that noisy.||The service from the staff was fantastic. Everyone was very friendly and attentive. A shout out the customer service manager who was great and Lucila and Juame on reception were both fantastic and dealt with all of our queries professionally. ||We did have an issue with the room whilst we were there. These things happen sometimes. I could not fault the way this was dealt with and it went above my expectations.||A couple of pieces of constructive feedback would be to have cold water available at the bars. You had to buy small tins of water but in this day and age and especially with the hot weather, I do think having iced water available at the bars is essential. The other would be to have somewhere cooler for lunch as only the main pool bar served food and it was boiling hot.||Apart from those small details (although I think the water situation is important) I could not fault our visit to the hotel and we very much look forward to seeing the team again in the future.

Plus points |1. Spacious, comfortable rooms and we couldn't hear anyone coming or going. Slept really well. |2. Friendly staff that always say hello. |3. Yummy breakfast with lots of choice and not too busy. Even prosecco at breakfast! |4. Well equipped, clean gym. |5. Lovely views from the sun loungers and plenty of sun loungers to go around for all guests! ||Downsides|1. 75 euro room service charge per person and very limited options in their 'vending machine', so a requirement to buy food ahead if you want to stay in or eat out instead. If you're eating in then you'll have to eat in your room and not in common space as we got a takeaway one night and were told we couldn't eat it due to health and safety reasons (seems like money grabbing to me!!)|2. No cold water machine near the pool.|3. Coffee pods don't get refilled and no milk sachets or milk for tea.

The room is up to Hilton standard but the facility overall is more like 4 stars. Not the best location as the view to the sea is mostly blocked. For a partial sea view room, the sea is 90% blocked by building and trees, should have advertised as something else less misleading. Exceptional good service by the reception but quite bad experience at the breakfast restaurants. Overall, up to upper-mid standard level with 5 star price - way overpriced by what you get. Was a Honor Gold during the stay.

There is a major problem driving yourself to the hotel for the first time. It is approached via a long, narrow road running alongside but in contra flow to the motorway. It looks like an motorway exit slip road. With cars driving toward us in the middle of the narrow road we were convinced we were about to drive in the wrong direction onto the motorway. It took about an hour before we found a local who convinced us that this indeed was the one and only approach to the hotel. During our stay we came across other cars stalled on the road, emergency flashers blinking and also in fear of a headlong motorway collision. |The hotel needs to take action to publicise its entry route. The small sign off a roundabout is not enough. A two-way traffic sign would help. |The hotel itself has wonderful gardens with a breeze coming that offered relief from the extreme heat on lower ground. The pool area was well kept, uncrowded and with plenty of sun loungers beside it and on the grass under nearby trees.|The rooms were comfortable if somewhat small and a little dated for a 4 star hotel. The shower was in the bath rather than a stand alone cabinet and it was somewhat tricky to use without flooding the floor. We had a good sized terrace on the ground floor, but it was generally too hot to use during daytime.|Food and drinks were expensive, €4.50 for a very small bottle of coke. The breakfast buffet had something for everyone in our group and, even when busy, the staff worked at breakneck speed keeping tables cleared (hola Maxi!) and everything moving along with no delays or queuing. |In fact the staff really make this hotel. Always smiling, always willing to help and making us genuinely feel welcome.

It was just OK. Would not class as a 5 star sadly due to a lot of minor things. * under staffed at reception and breakfast, long queues in lobby area, breakfast is total carnage and panic with staff * some staff at poolside bearly speak english which is not what youd expect at a 5star * so much noise in room at night, can hear everything from outside the rooms, to inside the rooms such as moving furniture, flushing of toilets, knocking on walls, showers, voices. * rooms cleanliness is poor. floored are not mopped they are just brushed. lots of ants on the floor of bedrooms which the staff said was "normal". * room set up is poor. we had a suite on floor two, but entry to the balcony was poor as theyd put a table in the way, the excess to the bathroom was poor as we had to enter the bathroom sideways, it felt like theyd tried to fit in too much into a small space. didnt need two TVs, dont need a large sofa plus a large chair * the safe wasnt working, so had to lock our valuables in suitcase * the shower hose broke/snapped at the head, so had to be replaced. * the dinner buffet was really poor. hardly any choice. * room service is 75 euros per request!!! * late check out is 30euros for an hour. * there is a place for children to play but un-supervised so an adult has to be present at all times, or you leave your child on their own! * bar staff spend more time speaking to each other than taking your orders. * to get a towel for the pool, u need to get a ticket from reception, so have to walk up the stairs into the lobby, wait in a queue to get a ticket from the understaffed reception desk, then back down again all the way back round to give the ticket and get a towel. unnecessary process. * when sun bathing by the pool, the surrounding trees would shed little branches, which would litter the pool and pool floor, and was not cleared until the night or morning. * pool is closed until 930am in mornings, and pool bar closes at 5pm in the afternoon. madness. -///////// Positives were: * staff friendly * breakfast choices/options were very good * pool was warm and deep in parts for good swimmers, or kids to jump in. -///////// OVERALL, not too impressed, would not stay here again, but not the fault of the staff. the place is just basic and understaffed. (and they need to address the ants problem!)