Hilton Mallorca Galatzo

We recently stayed 3 nights at the Hilton Mallorca Galatzo for our honeymoon. Overall, it is a nice resort with incredibly kind staff. We are only giving it 4 stars for the following reasons. As some other people mentioned, the resort is HUGE. We had a king suite which was located in a place which required us to walk from the main lobby to a different building 2-3 buildings away. That would normally be completely fine except there is no direct connection between the buildings. It required us to walk past the pool into one building, then down the elevator to the main floor, then across into a different building, up a flight of stairs (no ramp or elevator available), THEN again up another elevator to our main floor. It would take on average 7-10 mins to get from our hotel room to the main building every day. This was totally fine most days except when we had all of our luggage, it was actually quite difficult for 2 "younger" people. Breakfast was included but we chose to eat out because the breakfast was not great for such a nice hotel. Now for the good - this hotel grounds were stunning, the rooms were nice, the views were immaculate on hotel grounds and from our bedroom (we had partial sea view), beautiful large pool, and the staff was incredibly kind and lovely. Depending on what you're looking for, the location is nice and quiet as well. About 15-20 min drive to Palma, about 10 mins to another nice town with lots of bars and restaurants. They do have a shuttle from hotel to local beach (we didn't have enough time to check it out), but it only drops off at 10AM and 5PM and picks up at 1015AM and 515PM, so not a lot of flexibility there. Overall, despite the nit-picky things above, we would probably stay here again!

First of all it was great price/value deal for me and that was the main reason for the booking. The hotel is not just a hotel - a quarter with several pools, restaurants and buildings. Very beautiful and relaxing. First impression was very positive. The room has some maintance issues and things are falling apart. Service is friendly but not proactive. I had to ask to get new bottles of water as room service was occasionally ignoring empty bottles. Artificial noise of wild birds with really short cycle was kind of silly. Empty coffee cup near the entrace remained there for the whole week. The pool bar was not always open and reception had no idea about it. Many services like concierge are not avaliable every day. Minor details I would not expect from 5 start. The main downside for me was the location - it is isolated. No public transport and around 20 minutes walk to the closest restaurant. 30 minutes to the beach. You will need to go up to the top of hill on your way back. So it is taxi or car. Hotel assumes you will stay inside for the whole day, sp getting a car just to get there is not logical. Also the parking area was quite full and I had to park outside the gates a couple of times. Taxi costs around 7 eur. P.S. big new tv without smart tv or wireless connection to the phone is quite useless.

We stayed at the Hilton Galatzó for a few nights while staying at our flat, which we’ve been going to for the past 15 years. The main reason for booking here was convenience — my mom had a tendon injury, so we needed a comfortable place close enough that we could have breakfast at the hotel, head to the flat during the day, have dinner, and return in the evening to sleep.||Check-in was smooth, and the lobby looked clean and welcoming. Staff at reception were polite and efficient. Our room was a good size, clean, and comfortable. Décor and upkeep were fine — not especially luxurious, but nothing was worn or neglected.||The pool area was a highlight: clean, with a good number of sunbeds, and a relaxed atmosphere that made it a nice spot to spend time.||One thing I didn’t care for was the towel token policy. For a hotel of this level, it feels unnecessary and a little inconvenient. I’d much rather just pick up a towel without having to keep track of a token.||The buffet was okay but nothing special. There was a reasonable variety, and food was generally fresh, but it lacked anything that really stood out. My wife, who’s very particular about food, didn’t eat anything from it. I tried the paella — it was fine, but not something I’d go back for seconds on. On the positive side, the restaurant staff were excellent, clearing tables quickly and keeping dishes replenished without delay.||We didn’t use many of the other hotel amenities, though I did take a quick swim in the indoor pool on the last day. The hotel was busy with families, especially at meal times, but the buffet lines moved quickly enough that it was never a big problem.||Value for money felt fair, but there were no special touches that made the stay memorable. I think the experience could be improved with stocked minibars and proper room service. Unlike the snack bar in the lobby||Overall, the Hilton Galatzó worked for us because of our situation and the location, but I wouldn’t choose it again unless it was for the same practical reason.

The hotel is a lovely resort and near beautiful beaches. What really makes this hotel stand out are the people who work there. Everyone is so helpful, patient and friendly. From the front desk to the restaurant to the pool lifeguard, everyone is pleasant and eager to answer any questions. We left early one day before breakfast was being served and they offered us a to go breakfast bag. There was an issue with another room near ours that affected our room and we needed to move rooms and Lucillia, a manager was great. She was communicative, apologetic, sent over free drinks when we were at the pool, moved us to their best room, offered to help move us. She was professional and friendly and kept us in the loop at all times.

The location set in the hills is perfect as it is away from Peguera. The suite we had was very private and as a Diamond member was upgraded to this; the view was stunning. Cleanliness of the hotel was a high priority and our room was serviced impeccably. The grounds and gardens were exceptional. Breakfast was ample with lots of choice and the bar staff very friendly. We used the adults only pool and here I would say was the let down. Several broken sunbeds; the white decking damaged and could have been cleaner. At the bar both mornings we used the pool area were dishes and glasses and waste food left from the day before which is not a ‘good look’ nor is it hygienic. Fix these issues and you have the almost perfect staycation!

British tourist. Visited Sept 25. This is not a five-star hotel. Whilst it isn’t to my personal taste, I recognise it’s a nice reception lounge and bar. Our rooms were also modern but has wear and tear, more like business hotel room. Hotel is spread out over multiple levels across a hill so you end up doing a lot of walking and stairs. Has fantastic views over the bay but please do note that it is very far from Paguera or other seaside towns and you need to rely on cabs to go out for dinner. They do offer a shuttle service but only at 10am or 5pm. The adult only pool was howdy and we found it quieter lounging on the green next to the kids club. The pool bar is very average. Low quality sugary syrup drinks and the food is very poor and all over priced. The smoothies are made with juice not fresh fruit. it’s your only option if you’re staying in the hotel in the day. We had dinner once in the hotel. It was a buffet. Food was warm at best and not particularly flavoursome. The breakfast is also a buffet, nothing special and chaotically organised. Dirty plates and glasses often. Felt like a classic American corporate chain. If they could over-charge you, they will, including for water or their “Balinese beds” which sit empty most of the time are extortionate to rent. Annoying Jungle noises constantly playing to scare of wild life. Our room was entered despite a do not disturb sign. Photographs make it look better than it was. Despite all this, it was an okay stay but far behind 5* experienced. 4* at best but closer to 3*.

Arrival was ok. The bell boy wasn't keen on taking our luggage, with good reason! Two lots of steps, a walk, a lift, a walk, a further life going down 7 floors, 17 steps, last lift then another walk! So choose your room carefully, The Residence is an irritating distance. The room had no mini bar but was clean and very quiet. This hotel is sited on a hill so beautiful views. Quick taxi 7 euros to Paguera which has loads of restaurants! There is no A la Carte aat this hotel! Tapas in the bar or buffet restaurant 40 euros pp. Entertainment poor, one disco and one set of girl singers who were not the best! Sat and Sunday night football matches, hell for me. Breakfast was not great for us. The pastries all similar, mostly chocolate. No real variety. We struggled to find something we liked. No service at all although its supposed to be 5*. We also exhausted the small pool menu. No service at the pool, you had to go to the bar yourself. Nice location, more like a 3 star hotel. They're is an adult pool with pool cafe but again steep steps to get there! And come away.

What a fantastic stay at the wonderful Hilton Galatzo hotel. Rooms were clean, comfortable beds, staff were very helpful, loved the setting of the hotel on top of a hill with amazing views of the SW Mallorca coastline. A bonus was that the hotel has its own shops as it can feel a bit secluded. We especially liked the small boutique shop run by the lovely Karen and the other shops run by Irene and Netty. Overall I would certainly recommend this hotel for a couples or family vacation and will certainly be returning soon. Ken Adams