Alaa Souryal
Google
We stayed at the Hilton Moorea Lagoon Resort for our honeymoon, and while the scenery and location are undeniably beautiful, our experience unfortunately fell far short of expectations — especially for a 5-star Hilton property.
• Wi-Fi: The internet connection was a complete mess — constantly disconnecting and extremely slow when it worked. This was frustrating, especially considering the resort’s category and price point.
• Room Keys: Our room keys stopped working four times in just four days, requiring multiple trips back to reception to have them reactivated.
• Breakfast Policy: As Diamond members, we had breakfast included, but here they differentiate between “cold” and “hot” breakfast. Hot breakfast — which simply includes eggs or pancakes (not particularly fresh either) — costs an additional $9 per person per day. That’s quite disappointing and feels like the hotel is trying to squeeze every extra dollar from guests.
• Diamond Benefits: Early check-in and late check-out, which are standard Diamond perks, were both denied due to “availability.”
• Entertainment: The resort lacks any real evening entertainment. Everything is quiet after sunset, with only one Polynesian show offered three times a week — and you must pay $100 per person to attend, including a rather average buffet dinner.
• Room Condition: We stayed in an overwater bungalow, which was pleasant overall, but the structure is showing clear signs of age and insufficient maintenance — several pillars of the bungalows have visible cracks.
Overall, while Moorea itself is stunning and the overwater experience was enjoyable, the stay felt far below the standard expected from a Hilton resort, especially for loyal Diamond members. There’s great potential here, but significant improvements are needed in service quality, maintenance, and guest experience.