Trust Earned
Google
During my stay at the hotel, I experienced exceptional service that truly elevated my visit. The housekeeping team did a spectacular job, maintaining such a spotless room that I opted for "do not disturb" on a couple of days, as everything remained pristine. Due to noise issues on the top floor - where it almost felt like the room was connected to a generator causing vibrations - I requested a room change. The staff promptly offered me a choice of two rooms the very next morning, and I selected the quieter option, which provided a wonderfully restful retreat after a hectic day in the city.
The executive lounge at the hotel was a highlight of my stay, offering an unparalleled level of service and comfort. The ambiance was refined yet welcoming, with plush seating, tasteful decor, and a serene atmosphere perfect for unwinding or catching up on work. The staff were exceptional, demonstrating attentiveness and professionalism that made every visit memorable. Vyacheslav, in particular, stood out with his graceful demeanor and proactive approach, anticipating guests’ needs with a polished service ritual that felt both personalized and seamless. Whether it was promptly refreshing beverages, offering tailored recommendations, or ensuring every detail was perfect, his presence elevated the experience. The lounge itself provided an array of high-quality amenities, including a well-curated selection of refreshments, snacks, and beverages available throughout the day. The attention to detail from the entire team created a haven of luxury and relaxation, making it a standout feature of the hotel.