Hilton Mumbai International Airport

Returning to Mumbai after a twelve-year hiatus is a kind of personal experiment in memory and expectation. Would the city feel familiar or foreign. Would time soften or sharpen the contrast. Our stay at Hilton Mumbai International Airport answered all of that decisively. This hotel does not merely accommodate travelers. It recalibrates their sense of hospitality. From the very first interaction at the reception desk, we were met with warmth and genuine engagement. Gaurav and Januka welcomed us not as transactions, but as people, setting the tone for a stay defined by attentiveness and care. This pattern repeated itself consistently, suggesting not coincidence, but culture. A special mention must go to Tosum, the Client Manager, whose attention to detail bordered on the scientific. Small variables matter in any well-run system, and Tosum managed them flawlessly. From anticipating needs to scheduling our complimentary ride back to the airport, everything was handled with quiet precision that made the stay feel effortless. Breakfast at the Brasserie deserves its own paragraph, if not its own study. The spread was an elegant survey of India’s culinary diversity. Custom-made Indian breakfast options ranged from dosas and idlis to puri bhaji and vada pav, effectively mapping every corner of the country onto a single dining space. Alongside this were international offerings of croissants and pastries for western palates, a generous aisle of fresh fruit, yogurt, and juices, and stations for made-to-order misal pav or keema pav. And for anyone whose preferences still defied categorization, an à la carte menu stood ready to satisfy even the most specific craving. Service throughout the stay was quick and effective. Requests for extra coffee, towels, or room cleanup were handled promptly and without friction. The system worked because the people behind it clearly cared that it should. Hilton Mumbai International Airport sets a new bar for hospitality. It demonstrates that excellence is not achieved through grand gestures alone, but through the consistent execution of many small, thoughtful actions. After twelve years away from Mumbai, this hotel made our return not just comfortable, but memorable.

I had an amazing experience...upon check-in we were greeted by Mr. Anirudh from front office he had an amazing personality. Check-in was very smooth and sweet as I got complimentary room upgrade. He was even sweet enough to include breakfast in my package. Breakfast experience was amazing there were good variety of options, I really loved their bakery items. I even asked for a possibility of late checkout which was accommodated. Loved the entire stay each and every team member went beyond for service delivery. Thankyou team for the amazing experience. God Bless you all!

My recent stay at the Hilton Mumbai International Airport was overall pleasant, with several noteworthy strengths as well as a few areas that could benefit from improvement.||The property itself is charming, and the ambiance on the third floor in particular stands out for its elegance. The rooms are well-maintained, spacious, and thoughtfully designed, contributing to a relaxing stay. I also found the check-in staff to be exceptionally helpful, setting a positive tone right from arrival.||The food quality at the hotel is commendable, offering a satisfying culinary experience. However, the service across certain touchpoints could use significant improvement to match the standard of the property. Similarly, while the spa facilities are good, the staff could be more attentive to individual guest needs to enhance the overall wellness experience.||Despite these service-related concerns, the hotel’s strengths make it a place I would consider returning to. With more focus on service excellence, the Hilton Mumbai has the potential to offer an outstanding guest experience.

This is my favorite place to stay in India! Staff is so kind, breakfast is amazing, and the rooms are comfortable and clean. It also smells heavenly in the lobby with the fresh flowers! A special thank you to Viraj and the staff at breakfast. They were so kind and a pleasure to start my morning with!

Absolutely Wonderful Stay at Hilton. From the moment we arrived, everything at Hilton was simply perfect! The check-in was smooth and welcoming, and the staff were extremely courteous and attentive throughout our stay. The rooms were spotless, spacious, and thoughtfully designed — offering both comfort and style. The breakfast buffet had a fantastic variety of fresh and delicious options, and the restaurant staff went above and beyond to ensure we had a great dining experience. Room service was prompt, and every meal we ordered was flavorful and beautifully presented. The pool area was relaxing and well maintained, and the gym was clean and well equipped. Housekeeping deserves special mention for keeping everything pristine and always greeting us with a smile. Overall, Hilton truly stands out for its hospitality, cleanliness, and attention to detail. Every staff member — from reception to housekeeping to restaurant — made us feel valued and cared for. Highly recommend this hotel to anyone looking for comfort, elegance, and great service. Can’t wait to stay here again!

​I had a mixed experience at the Hilton Mumbai International Airport. While the hotel has a nice ambience and well-designed rooms, the service was inconsistent, and maintenance was poor. ​Check-in: The check-in was slow. The wait was too long due to understaffing at around 9pm. ​Room Issues: My initial room had a great look and feel, but I discovered water leaking on the bathroom floor and a broken doorbell. I couldn't reach the front desk by phone, but Room Service eventually assisted and sent an engineer. ​Maintenance: The engineer confirmed the leak required major repairs which would be done in the morning. To the hotel's credit, they quickly moved me to a different room once I asked them - though I believe they should've offered a room change on their own. Also they should not be assigning rooms with water leaks to guests. ​ ​Breakfast: The food was tasty with a wide variety of options, though service was slow and ordered items took about 20 minutes to arrive. ​Checkout: I had forgotten my charger in the first room and requested its retrieval 45 minutes before leaving. It still wasn't ready by checkout, but Gaurav stepped in and saved the experience. He was helpful, hurried the process to get my charger back, and arranged a cab back to the airport. ​Overall, the stay was ok. The physical hotel and ambience is nice, but the service needs to be more proactive and maintaince need improvement. Thanks to Gaurav for the help at the end!

The Hilton is a very comfortable and from inside beautiful hotel very close to Terminal 2. There is a pool, nearly not used by the guests, but the more of them you will meet at the busy breakfast buffett where you might hit even a queue of people waiting. The rooms are spacious, clean and beautiful. AirCon and WiFi work fine, alas, the socket next to my bed did not charge my phone. It was there only for decoration. For a Hilton that should not happen. The beds are a bit hard but finally I found soft and comfy pillows in India here. I slept very well the night. The walls are very thin so you can hear your neighbours but with ear plugs that is okay. From 9.30 am the rooms are maintained so there is noise from drill machines etc. Never the less I would recommend this hotel.

We stayed there for 2 nights. Very good and spacious rooms. I have dietary restrictions/allergies and chefs Chandan and Vaishakh took very good care of the requirements. Will definitely visit again.