Hilton Nagoya

I’ve been staying at the Hilton Nagoya for the past six years, and it’s one of those rare hotels that seems to improve with time. Each visit feels as polished and well-run as the last—if not better. The service is, quite simply, outstanding. Even by Japan’s famously high standards, the team here is remarkable: consistently attentive, efficient, and professional, making everything feel effortless. The rooms deserve special mention. The interior design is contemporary, spacious and with quality amenities—modern but understated—and what impresses me most is the condition. Over multiple years, the rooms have been kept in excellent shape, which says a lot about the maintenance team and the cleaning staff. The room orientation was thoughtfully considered: east-facing rooms for sunrise, west-facing for sunset. It’s a small detail, but it adds to the sense that the hotel is designed to be lived in, not just passed through. The public spaces are also a major strength. The lobby and the main dining/breakfast area have a bold, high-ceiling atrium feel, with an Art Deco “vibe”. Breakfast at the buffet restaurant is excellent: a well-curated, genuinely varied selection that’s executed at a high level, and the airy atrium space itself makes it a pleasure to start the day there.  Finally, the location is spot on. With Fushimi Station nearby (central yellow line) and a position between Sakae and Nagoya Station, it’s an ideal base for both business and leisure—easy access, great connectivity, and a very practical starting point for exploring the city and the area. 

Overall, our stay at Hilton Nagoya was enjoyable and memorable. Many details were thoughtfully handled—the room service was excellent, and the birthday taiyaki was a delightful touch that made the occasion feel special. These gestures really highlighted the hotel’s attention to creating meaningful guest experiences. I also want to commend Kawai from the concierge team, who was extremely helpful and patient when we asked for assistance in booking the bus to Shirakawago. Her professionalism and kindness stood out and made a big difference in our trip planning. That said, there were a couple of moments that could be improved. At the restaurant, my son asked if he could take out some hash browns since we didn’t have time to sit and eat. The server mentioned they were out of stock, yet we noticed hash browns still available at the buffet. It seemed like a simple communication error, but it left us a bit confused. Additionally, during check-in I requested complimentary breakfast for my two young children, something that has always been offered during our past Hilton birthday stays. This time, however, the staff explained that policies differ across Hilton properties and declined the request. While I understand each location may operate differently, consistency across the brand would make the experience feel more seamless for loyal guests. In summary, Hilton Nagoya delivered many wonderful touches that made our stay enjoyable, and the outstanding support from Kawai at concierge deserves special recognition. Clearer communication and alignment with Hilton’s family-friendly traditions would elevate the experience even further.

Just returned from a wonderful stay. The room was modern, quiet, and very clean. Staff at reception were welcoming and handled everything efficiently. Breakfast had an impressive spread—the Japanese selections were particularly good. Easy access to train station makes it simple to explore the city. The whole experience felt effortless, which is exactly what you want when travelling. Will be back!

Wonderful hotel with great staff, very child friendly. The hot bath and plunge pool + sauna at the end of the day is so relaxing. I looked forward to it each day. Breakfast is delicious — didn’t get tired of it after 5 nights. Room view is great from up high. Most importantly, they were very kind when my baby needed to go to a doctor and helped us figure out what to do. They also immediately gave us 3pm checkout without us even asking. Would definitely return.

Our family of four had an absolutely amazing and unforgettable stay at the Hilton Nagoya. The hotel itself is wonderful, but it was the exceptional staff who truly made our trip extraordinary.||During our journey from Kyoto to Nagoya, we faced every traveler's nightmare, one of our suitcases went missing. As a tourist in a non English speaking country, we were feeling stressed and helpless. When we reached the hotel and explained this to the Duty Manager Mr. Ogushi immediately took charge. He and his colleague, Mio went above and beyond to assist us. They personally contacted the train company's lost and found, made all the necessary calls on our behalf, and kept us consistently updated. Thanks to their kindness, dedication, and quick action, our luggage was found and returned to us within a single day!||Beyond this incredible recovery, every member of the staff we encountered was consistently polite, warm, and genuinely caring. This level of heartfelt hospitality is rare and unforgettable. We are eternally grateful for their support and cannot recommend the Hilton Nagoya highly enough.

Hilton Nagoya offers spacious, comfortable rooms, which was a pleasant surprise and definitely one of the highlights of the stay. The location is also convenient—just a short walk from shops and restaurants, making it easy to explore the area.||However, our arrival experience was disappointing. We reached early but were asked to wait for a few hours without any offer of early check-in, water, or basic hospitality gestures. For a Hilton, this felt a bit impersonal and below expectation.||Overall, the stay was comfortable once we got into the room, but the arrival experience could be significantly improved to match the brand’s standards.

Hotel is fantastic. Clean, and service is excellent. Everything is translated for us, staff is very helpful. Shout out to Murakawa-san at the front desk for giving us all the information we needed. Facilities are good, gym is awesome. Location is just nice between Sakae and Nagoya station, the two main areas around here. Food, shopping aplenty.

I stayed for two nights and had a really great experience at Hilton Nagoya. Everyone was super friendly and helpful from start to finish. Big thanks to Dhan, the bellman, who gave such warm and professional service. He really made me feel welcome right away. Kinoshita at check-in was kind and efficient, making the process smooth and easy. Hayashi at check-out was just as friendly and helpful, wrapping up my stay perfectly. The room was excellent! Clean, comfortable, and had everything I needed for a relaxing stay. Overall, the service was top-notch, and the staff made my stay extra special. I’d definitely stay here again next time I’m in Nagoya!

Location is not that convenient, arriving by JR, since I didn't check their website in advance. I followed the google direction, which was to take subway and walk. (No elevators nearby, I had to walk up and down the stairs with my luggage) Upon arrival, an executive staff gave me a wash cloth as I was drenched in my sweat from walking with my luggage (and wearing heels and suits didn't help). They told me they did have a free shuttle bus from the train station I could have used..... Room at the premium executive floor was nicely appointed with standard Japan Hilton decor. Bathroom is the same as Hilton in Tokyo and Osaka. Service was good but not to the level I've seen in other Hilton properties in Japan. Bathroom amenities were the same as the doubletree in US. On weekend, their bus will also stop at Nagoya castle but schedule is not that frequent. I ended up taking subway most everywhere.

Nice and calm place to stay with your family or precious one. A little bit far from Nagoya station, but it take ５mins by taxi. Well renovated facility and rooms are spacious. Food is so nice. We love breakfast menu. Hideaway bar is stylish. Staffs are professional and attentive. AND friendly. I recommend you to stay in here when you come to Nagoya!

Super clean and organized. The buffet is excellent. Rooms are new and we'll done. Targeted towards westerners with food selections.

Stayed 3 nights in executive room with lounge privileges. Staff was amazingly courteous and the executive lounge had great breakfast options and evening drink/foods. View from high floor was incredible. Room was modern and more than spacious. Very close to Fushimi station and the neighborhood is close to many stores, bars and restaurants. Will be back

The service is great!! They have a welcoming small towel service for washing my hand. Nice location!!

In short this is a very nice hotel with excellent level of service. Our spacious room was completely renovated, including nice local details (sliding paper doors). Executive lounge at 26th floor was great, good offerings both at evening and morning. There was also enough room for everyone, not always the case in the lounge... Airport limousine bus stops right next to the hotel. Would I return? Yes, for sure!

The good: Staff here was welcoming and gracious at every turn. Staying on the executive floor got us the lounge access and our own check-in/concierge desk. When we arrived, it was teatime and we were impressed with the multitude of finger sandwiches, desserts, cookies, and hot and cold drinks. We missed the evening and the breakfast offerings, but when we went in shortly after breakfast ended, it looked like there had been a lot of choices. We still had access to some whole bananas, kiwi, and apples, and hot and cold drinks. The room was clean and our Japanese-decor room included a shoji-screened window covering that blocked out light, and offered gorgeous city views. The could be better: When we arrived, the room was super warm and stuffy, so we set the a/c to the lowest possible temperature. Sadly, even after 12 full hours of it running, cool air (not cold) only trickled out - so the room never cooled off completely. The halls in the hotel were always warm too. They offer a shuttle from and to the JR station, but it runs infrequently - once per hour, I believe. Though the room was nice and the executive lounge food is so generous that you'd easily get by without any other food, the limited shuttle service to the station and the weak a/c would make me choose a different hotel next time.

Hilton Nagoya is bit dated but they have an excellent customer service. You will be always greeted with a smile and a bow. You can rent a free bicycle with a reservation. The bakery in the lobby has 30% discount on the showcase items after 8pm. There are a lot of dining options around and Fushimi station is 5 min walk and Nagoya station is 20 min away.

You will find no better staff than Hilton Nagoya! They will always go out of the way to make certain your stay is the best! You will never find a place more clean than Hilton Nagoya!

Nice room and view, good breakfast buffet, so-so location, poor internet options I think a room that costs $350+ a night should come with Internet connection. It's shameful that Hilton is nickel and dime'ing and charging $10 / day for a dial up speed wifi which is pretty spotty at best. Recently renovated rooms were nice and the view of the downtown from 21st floor was awesome. Breakfast buffet was also very good with western and Japanese breakfast options. Location wise, I think we could have stayed at more expensive Marriott next to Nagoya station and saved more in transportation costs and have better access to restaurants and shops.

I have the one of the worst experience at the hotel. I stayed this hotel and go to the restaurant and order the meal. They served Tempura but those are not hot! I asked politely to re-cook the plate but they just reply it's not their fault. But our three plates are all not hot, cold Tempura. After that the chief chef came to us and say sorry but it was too late. I also said same complain to the concierge but she also did nothing. At the check out counter they offered the one night coupon but who use that? I was said the hotels in Nagoya didn't have good service and I felt so. As it was not the cheap hotel, I never stay this hotel and the other Hilton hotels. これまででもっともひどい経験をしたホテルの一つ。 家族と宿泊時に食事をレストランでしたのですが、てんぷらが熱くなく、それも3人ともそうだったので交換を希望しましたが、レストラン側は悪くないと言い張ります。 食事後にシェフが謝罪に来ましたが手遅れです。 コンシェルジュにもそのことを伝えましたが何も対応せず、チェックアウト時になってヒルトンの宿泊券を差し出されました。 でも、だれがこのホテルにもう一泊しますか？ 名古屋のホテルサービスレベルはイマイチだよ、と聞かされていたのですが、ここまでひどいのはありえないです。 それ以来、名古屋ヒルトンだけでなく全てのヒルトンに宿泊することはなくなりました。

We went to the sumo tournament, the Toyota Factory and SCMaglev and Railway Park train museum. Hotel was a good place to get to all. The design was excellent-great balance between Western and Japanese design. The bench with pillow in the window was great! We had brunch at the hotel one day. Great variety and we could exactly what we wanted. Japanese bath was great. Used every morning and evening and start and end the day well.