Hilton Nagoya

We highly recommend this hotel as your home away from home when visiting Nagoya. It was our first time staying at this Hilton establishment, and it exceeded all expectations. Our children were very excited to see the extensive holiday train display upon arrival. The hotel facility was very well maintained, and all of the staff were engaged and greeted everyone promptly and with kindness. ||We especially wanted to recognize Ms M. Miyamoto, the front office manager for this location. She ensured our stay was an incredible experience with her professionalism, grace, and attention to detail. She was extremely helpful with coordinating a seamless check in to our room and assisted with our dining reservations. Our children were embraced by her aloha spirit as she aimed to delight and surprise them with omiyage during our stay. Her positive energy represents the Hilton brand’s commitment to bringing the light and warmth of hospitality to deliver exceptional customer experiences every time. ||We have had the sincere pleasure of seeing her career growth over close to a decade with Hilton during her beginnings at the Hilton Tokyo Bay property to here at Hilton Nagoya. We can proudly say that she is the ideal ambassador for a trusted advisor, encouraging leader, and empathetic team member with her staff. ||Mahalo nui loa to Ms Miyamoto for taking care of our ‘ohana and being the best part of our Hilton Nagoya visit.

I'd like to commend the hotel for its exceptional service. The staff were consistently friendly and attentive, and the room was clean, comfortable, and well-equipped. The location was also conveniently close to many attractions. However, I must bring to your attention a significant noise issue emanating from level 28. This occurred mainly in the evenings and sometimes as early as 6:30 am. It sounded like footsteps and heavy items were being moved, causing the ceiling slab to vibrate and the shower's privacy sliding door to shake. This disruption, lasting for hours, was quite disturbing. The primary objective of any hotel is to ensure a peaceful sleep for its guests - a fundamental expectation that was unfortunately not met during my stay. I trust that the hotel will address this issue promptly to maintain its high standard of guest satisfaction

This is the nicest Hilton I’ve stayed at. The service is excellent across the board - from check in to check out. The restaurant staff are world class and the Japanese bath/spa is both modern and traditional. A perfect 4-star business hotel.

Lovely few days stay at the Hilton Nagoya. All the staff we encountered were fantastic. A special big thank you and shout out to all the ladies at the Executive lounge who went out of their way to celebrate my wife’s birthday by providing a dessert and flowers and signing Happy birthday to her. Arigato Gozaimasu😀😀😀

This large Hilton was ideal for a stay in Nagoya… albeit a bit outside the main zone. My room was clean and quiet. Breakfast was very nice and the selection was huge- eastern and western. Staff was helpful. No upgrade was available, but the hotel was at capacity. I’d return.

I really appreciated the exceptional service from Hilton Nagoya, they not only helped us move our luggage to our room while we were out for traveling but also answered our questions patiently. Big shout out to receptionist Kikuchi (if I remember correctly), who helped us address the reservation issue with the third party booking website, and even called them for us, which was really helpful since we didn’t have Japan phone numbers. Overall it was great experience with Hilton Nagoya!

I stayed here for only night but the experience was memorable. I felt the diamond recognition was good - a very early check in (11am), and a nice room upgrade. The hotel is not new, but is well maintained and immaculately clean. The staff were friendly and the English language support was excellent (not always available in Japan). Due to bad weather, I spent a lot of time in the executive lounge and I found the food and alcohol during happy hour to be abundant and of high quality. The staff in the lounge were all efficient and really helpful. Overall, I had a great stay and would love to return.

Stayed for three nights on a vacation trip. Room was ok. The bed was firm but comfortable and the sheets were nice. Good AC. Bathroom western spec with a euro tub shield (I.e. the water it going everywhere).||Upgraded to the Exec floor. Nice to have a western style breakfast after a couple weeks in Japan. The floor was crowded and the staff pushy about where you sat and how long you stayed. Even asked us to change tables midway through dinner. Had multiple negative experiences in there. ||Staff told us parking was full. Wasn’t even close to full when we ignored the fellow and went down. ||Main floor jazz bar nice but they left the sliding doors wide open to the buffet area on a Friday night with live singer. Pours also quite modest. ||Overall experience was disappointing for a longtime Hilton customer. Would not recommend or return I am sad to see. You will see that I seldom have a rating like this.

Location is not that convenient, arriving by JR, since I didn't check their website in advance. I followed the google direction, which was to take subway and walk. (No elevators nearby, I had to walk up and down the stairs with my luggage) Upon arrival, an executive staff gave me a wash cloth as I was drenched in my sweat from walking with my luggage (and wearing heels and suits didn't help). They told me they did have a free shuttle bus from the train station I could have used..... Room at the premium executive floor was nicely appointed with standard Japan Hilton decor. Bathroom is the same as Hilton in Tokyo and Osaka. Service was good but not to the level I've seen in other Hilton properties in Japan. Bathroom amenities were the same as the doubletree in US. On weekend, their bus will also stop at Nagoya castle but schedule is not that frequent. I ended up taking subway most everywhere.

Nice and calm place to stay with your family or precious one. A little bit far from Nagoya station, but it take ５mins by taxi. Well renovated facility and rooms are spacious. Food is so nice. We love breakfast menu. Hideaway bar is stylish. Staffs are professional and attentive. AND friendly. I recommend you to stay in here when you come to Nagoya!

Super clean and organized. The buffet is excellent. Rooms are new and we'll done. Targeted towards westerners with food selections.

Stayed 3 nights in executive room with lounge privileges. Staff was amazingly courteous and the executive lounge had great breakfast options and evening drink/foods. View from high floor was incredible. Room was modern and more than spacious. Very close to Fushimi station and the neighborhood is close to many stores, bars and restaurants. Will be back

The service is great!! They have a welcoming small towel service for washing my hand. Nice location!!

In short this is a very nice hotel with excellent level of service. Our spacious room was completely renovated, including nice local details (sliding paper doors). Executive lounge at 26th floor was great, good offerings both at evening and morning. There was also enough room for everyone, not always the case in the lounge... Airport limousine bus stops right next to the hotel. Would I return? Yes, for sure!

The good: Staff here was welcoming and gracious at every turn. Staying on the executive floor got us the lounge access and our own check-in/concierge desk. When we arrived, it was teatime and we were impressed with the multitude of finger sandwiches, desserts, cookies, and hot and cold drinks. We missed the evening and the breakfast offerings, but when we went in shortly after breakfast ended, it looked like there had been a lot of choices. We still had access to some whole bananas, kiwi, and apples, and hot and cold drinks. The room was clean and our Japanese-decor room included a shoji-screened window covering that blocked out light, and offered gorgeous city views. The could be better: When we arrived, the room was super warm and stuffy, so we set the a/c to the lowest possible temperature. Sadly, even after 12 full hours of it running, cool air (not cold) only trickled out - so the room never cooled off completely. The halls in the hotel were always warm too. They offer a shuttle from and to the JR station, but it runs infrequently - once per hour, I believe. Though the room was nice and the executive lounge food is so generous that you'd easily get by without any other food, the limited shuttle service to the station and the weak a/c would make me choose a different hotel next time.

Hilton Nagoya is bit dated but they have an excellent customer service. You will be always greeted with a smile and a bow. You can rent a free bicycle with a reservation. The bakery in the lobby has 30% discount on the showcase items after 8pm. There are a lot of dining options around and Fushimi station is 5 min walk and Nagoya station is 20 min away.

You will find no better staff than Hilton Nagoya! They will always go out of the way to make certain your stay is the best! You will never find a place more clean than Hilton Nagoya!

Nice room and view, good breakfast buffet, so-so location, poor internet options I think a room that costs $350+ a night should come with Internet connection. It's shameful that Hilton is nickel and dime'ing and charging $10 / day for a dial up speed wifi which is pretty spotty at best. Recently renovated rooms were nice and the view of the downtown from 21st floor was awesome. Breakfast buffet was also very good with western and Japanese breakfast options. Location wise, I think we could have stayed at more expensive Marriott next to Nagoya station and saved more in transportation costs and have better access to restaurants and shops.

I have the one of the worst experience at the hotel. I stayed this hotel and go to the restaurant and order the meal. They served Tempura but those are not hot! I asked politely to re-cook the plate but they just reply it's not their fault. But our three plates are all not hot, cold Tempura. After that the chief chef came to us and say sorry but it was too late. I also said same complain to the concierge but she also did nothing. At the check out counter they offered the one night coupon but who use that? I was said the hotels in Nagoya didn't have good service and I felt so. As it was not the cheap hotel, I never stay this hotel and the other Hilton hotels. これまででもっともひどい経験をしたホテルの一つ。 家族と宿泊時に食事をレストランでしたのですが、てんぷらが熱くなく、それも3人ともそうだったので交換を希望しましたが、レストラン側は悪くないと言い張ります。 食事後にシェフが謝罪に来ましたが手遅れです。 コンシェルジュにもそのことを伝えましたが何も対応せず、チェックアウト時になってヒルトンの宿泊券を差し出されました。 でも、だれがこのホテルにもう一泊しますか？ 名古屋のホテルサービスレベルはイマイチだよ、と聞かされていたのですが、ここまでひどいのはありえないです。 それ以来、名古屋ヒルトンだけでなく全てのヒルトンに宿泊することはなくなりました。

We went to the sumo tournament, the Toyota Factory and SCMaglev and Railway Park train museum. Hotel was a good place to get to all. The design was excellent-great balance between Western and Japanese design. The bench with pillow in the window was great! We had brunch at the hotel one day. Great variety and we could exactly what we wanted. Japanese bath was great. Used every morning and evening and start and end the day well.