Hilton Niseko Village

I would like to highlight their top notch service which far exceeded my expectations. I alerted Jayson who was on duty at the restaurant on 30 May of my MSG (flavour enhancer) allergy. He and chef Noor went out of the way to address this not only for the buffet dinner but also for my breakfast. Chef Noor walked me through the dinner buffet spread, indicating to me which dishes had MSG. Then he specially prepared a plate of grilled meat with just salt and pepper seasoning which tasted great! For my breakfast, Jayson served me grilled salmon with vegetables and a plate of fruits. To my husband’s surprise, he received the same breakfast as me. |As a Hilton gold member, we had a room upgrade which had a breathtaking view of Mount Yotei and the golf course. There were also complimentary fruits and a bottle of red wine! The furniture is a little dated and the carpet needs refurbishment. But it was comfortable and cosy even though the heating was a little too warm. Nevertheless, we would not hesitate to return based on our experiences. Kudos to Jayson, Chef Noor and the restaurant manager (for the 30 May evening)! Their proactiveness, warmth and attentiveness are truly commendable.

Visited in summer, things are quite quiet but the facilities and service here remain great. Staff super friendly and helpful. Golf course was open and there were plenty of people playing. Not a lot to do at the hotel itself so best to have a car and plans for activities nearby. Breakfast very good, Onsen not crowded at this time of year. Rooms are older but we'll maintained and clean.

First off, the location is an absolute game-changer if you're here to ski. Seriously, stepping out the back door and practically onto the gondola was the most convenient thing ever. No lugging skis around or waiting for buses – just pure, unadulterated slope time. And after a long day carving through that famous Niseko powder? The outdoor onsen with views of Mount Yotei was heavenly. Soaking in the hot spring while surrounded by snow-covered scenery was the perfect way to soothe my tired muscles.The staff were also a highlight. From the moment I arrived, they were incredibly friendly and always ready to help with anything, whether it was ski rentals, shuttle information, or just general recommendations. They really made me feel welcome.My room had a fantastic view of Mount Yotei – waking up to that majestic sight every morning was such a treat. The room itself was comfortable and had everything I needed for a ski vacation, including a handy mini-fridge for après-ski drinks.Breakfast was a bit of a chaotic scene in the mornings, but the variety of food on offer was impressive, with both Japanese and Western options to fuel up before hitting the slopes.Now, a couple of things to keep in mind. While the ski-in/ski-out is unbeatable, the hotel is a bit isolated. If you're looking for a lively nightlife or a ton of dining options within walking distance, you might find yourself relying on the free shuttle to Grand Hirafu. Also, the food at the hotel restaurants, while convenient, can be a bit pricey. I ventured out to Kutchan a couple of times and found some more local and reasonably priced options.

If the best indicator of a good leader is the competence and esprit de corps of his troops, then Tony Marrinan, GM of the Hilton Niseko Village, qualifies.||||We would be hard-pressed to find a comparable example of staff enthusiasm, proactiveness, and exceptional courtesy and competence in any of the Hiltons we have stayed with worldwide, and that covers quite a broad range and an already high standard.||||The Front Office/Concierge team was on top of their game and worked fast and efficiently, enumerating relevant hotel amenities and offering suggestions for our stay. Nathan went out of his way to suggest activities and sites worth our time. Amal was repeatedly proactive in assisting our family group. T Lee also offered service of note.||||In this context, Song deserves exceptional comment. She went out of her way on a daily basis to respond to requests, to proactively suggest alternative activities and sites to visit, to research what she could not answer on the spot, and did it all with manifest enthusiasm. What a valuable asset for the hotel.||||The Melt restaurant team worked seamlessly and, once again, proactively and with seemingly inexhaustible good cheer. The entire hotel staff, for that matter, seemed to be cheerful. That is a direct reflection on the quality and attitude of senior management.||||In the case of Melt there was not an individual whom we could criticize. But we had particularly enjoyable interactions with Melanie, Jason, Widhi, Raiza (sp?), and a few others whose names I must apologize for failing to record.||||Housekeeping was superior: instantly responsive and executing with great attention to detail. The standard of cleanliness was top tier.||||In short, our nine days at the Hilton Niseko Village were unqualifiedly enjoyable. The attractiveness of the setting compliments the quality of the Hilton team perfectly.||||Thank you for this experience. FE LaCroix

We were excited to stay at the Hilton Niseko Village as this was for us to revisit Niseko, where we had our honeymoon, but back then couldn't afford to stay here, to experience the ski in ski out previlage. ||The hotel is quite nice and grand in its lobby, and the check in process was smooth. I was able to check in online through the app and select the exact room, which I thought was a nice touch from using the Hilton app. We are only Gold Honours so we weren't subject to a suite upgrade, but had free breakfast included. ||To our surprise, the hotel staff provided us a lot of small treats in our room to celebrate our anniversary including towel art and even a bottle of wine. During breakfast, stop by our table and dropped even more goodies. We recognize Gold Honours isn't high up on the tier list of Hilton elites, but the hotel still went over and beyond and treated us very nicely. It was such a personal touch and we very much appreciated it.||A small hiccup was that when we checked in we requested a 2pm check out and was granted so, only to have someone called our room when I was out and told my wife check out is at 11am. When I came back, I tried calling the front desk, no one picked up, and I went downstairs and ask about it. It was indeed back to 11am and they put me back to 2pm. I thought this was some kind of miscommunication but was able to sort it out.||The location of the hotel is fantastic, where you can pick up rentals of ski gear and go right to the lift. There are also many restaurants to choose from. I recommend anyone coming to Niseko to stay at this Hilton for its great location, good personal touch, and variety of food selection.

If I could give this hotel 10 stars I would - simply for the amazing people who work in it. I stayed in many hotels in my life, many fancy and the Hilton Niseko is one of the best. Rooms are a bit older, but we had a splendid view and space. The meals were all really tasty and there is a huge amount of choice. The staff are absolutely wonderful. They really care about their guests and from the warm smiles to suggestions of where to go everyone was so kind. Special shoutout to Ms Song, who was incredible.

we stayed here 7 nights. |excellent location--the Niseko gondola is literally 20 feet from the ski valet exit. the ski valet was the most organized I had ever experienced. very quick. change shoes to boots, hand your shoes back to valet in a basket (so it's ready when you come back) walk a few feet, get handed your skis and you're on your way out the door! ||included buffet breakfast was great for 2 days, good for another 3 days and then same old thing the next 2. there is a large variety of western and asian dishes and the quality was at the level of medium Las Vegas buffet. (pretty good but not gourmet). food was more than adequate. ||daily housekeeping occurred. we were concerned about bathroom seeing more than one review commented about mold. our bathroom was fine; looked like it had been re-done with seamless plastic. room was large enough for 2 people to walk past each other except for the entry/sink/closet area. the thermostat was old and unresponsive; essentially no climate control. OK in the winter although one day we opened the window for a couple of hours to cool down the room a bit. ||If you are there more than 3 days you will want to explore outside the hotel for food--Niseko Yo village has excellent food options (and a ski rental)--~ 100 feet away (up 2 flights of stairs). you have access to the free Niseko bus shuttle which runs ~ twice an hour. be careful there are multiple bus lines and google maps is often more accurate than the bus schedule. the bus is not the Tokyo metro!

Beautiful room. Clean and comfortable bed.Got it at a very good deal from trip.com. Room facing mountain, beautiful view. Love the complimentary canned water. There is a convenience store inside the hotel. There is shuttle goimg to nearest train station and supermarkets..Overall, very satisfied with the room.