Hilton Niseko Village

We got a room with view of Mt Yotei— absolutely gorgeous on clear days. It’s also a super Convenient location, husband and son able to do ski in and out. Come back for a mid day nap before we head out for dinner. Perfect. Lady at first floor lounge area was absolutely a dear, I cannot remember her name (she’s from Bali), but the conversation I had with her was lovely, she’s genuinely interested in serving people, you can tell from the interactions. When my elder son came back from his ski to look for me, she even offered him some cookies, much to my son’s delight. ||Breakfast is always lovely, fantastic food selection, huge windows showcase the beautiful winter sceneries outside. Absolutely dreamy and beautiful. ||Interior is definitely dated — but with the price point, convenient location, great breakfast buffet, I would think this is a great choice. ||The interior of the hotel is dated, that’s for sure, but for the price point, location, service, it’s a fantastic deal.

We stayed at Hilton Niseko Village for one night after skiing, paying around USD 750, and checked in at approximately 5:00 PM. Unfortunately, the front desk experience was one of the worst customer service encounters we’ve had at a four star resort/hotel. At the time of booking, my girlfriend accidentally selected 1 occupant instead of 2, which we fully acknowledge was our mistake. However, the way this was handled by the receptionist (Sujan) was extremely disappointing. Instead of politely explaining the situation and offering solutions—such as adding an extra breakfast or adjusting the booking—he repeatedly and bluntly stated that: -The booking was for 1 person -The room had just 1 king bed(as if the staff assumed we are going to sleep on separate beds) -Breakfast was only for 1 person No alternatives, no willingness to help, and no effort to resolve the issue—just a rigid and dismissive response. For a hotel at this price point, this level of service is unacceptable. We also asked if a late checkout was possible. The request was rejected immediately, without even checking availability. Checkout is at 11:00 AM, and there was no attempt to offer any assistance such as luggage storage or even basic courtesy suggestions. It felt like the conversation was being shut down rather than managed professionally. Additionally, communication was difficult due to very limited English, which further added to the frustration. While the hotel location and facilities are good, hospitality and service define the overall experience, especially for a premium Hilton resort. This stay did not meet Hilton’s global service standards in any way. I strongly urge management to review front desk training—particularly in communication, professionalism, and problem-solving. Guests paying this much should not feel dismissed or unwelcome.

Some may said very old and outdated, but for me, this place is classic gem.||Everything simply well maintained and you can feel it right from you drop off from the bus. Super warm welcome by all staffs.||I’d like to give shoutout to Kayana who assisted me during check in and informed all the Gold HH benefit. Welcome amenities are great with wine and Royce chocolate provided. Room was clean and maintained although bathroom is older style. ||Onsen was magical with snow drop at night and clear view in morning. Breakfast was AMAZING serviced by Alexandra and Via. During the stay, Kim also helped us a lot with good tips to do around the hotel and other resourceful information. ||Definitely, will go back and kudos to one of best Hilton properties I’ve stayed.

Like stepping back in time this old girl still does well for its age. Weekend change over was hectic but you’re right on a gondola to take you all the way to the top and can traverse the rest of the mountain. Usual hotel prices but you have a few dining options available. Breakfast has a huge range for western and eastern tastebuds. The onsen is peaceful and a good life choice after a long day on the slopes.

I stayed at the Hilton Niseko Village and really enjoyed the experience overall. The location is perfect for skiing — the lifts are right outside the hotel, making it extremely convenient to hit the slopes. The hot spring (onsen) was another highlight — clean, relaxing, and ideal after a long day of skiing. The staff were welcoming upon check-in, and I appreciated the thoughtful welcome and parting gifts, which added a nice personal touch. One small thing to note is that the Wi-Fi requires a separate access token, which can be a bit inconvenient compared to automatic connection in other hotels. Overall, it’s a comfortable and well-managed hotel with great ski-in/ski-out access, quality service, and relaxing onsen facilities. Highly recommended for anyone visiting Niseko for a winter getaway.

My first trip to niseko after skiing 30 plus resorts in the world, so Ill list the great and not so great things. Greats: - location: quieter runs than Hirafu and has just enough that you don’t need to go anywhere else but you can traverse to Hirafu to get more runs (busier crowds) and cool pubs. - service was really good, friendly, english fine no issues - a few good ramen and sports stores up the stairs meant we had everything we needed in one place including the gondola/lifts. - short lift lines. Not a huge amount of people on the slopes compared to neighbouring Hirafu. Not so greats - lack of manager presence: someone tried to steal my skis but I recovered them myself as I saw them in the ski valet and had to show my rental receipt to prove they were mine. I think this is rare as everyone seemed so confused. I wish the managers would have followed up as I reported it and my poles never did show up. Thankfully Village Sport I rented from too care of me and saved my day! - onsen water seemed dirty and unclean to me but Im no expert. Im turned off of onsens now. - hotel is huge and kinda cool, but very busy as its so big (vs quiet slopes) - food and drinks very over priced compared with other ski hills in japan Niseko in general is definitely going after Int’l travellers which is understandable, but its a bit crazy. $40 AUD for a cheeseburger at hotel, $25 AUD for a slice of pizza, $100 for one person to have sushi and these are the ONLY options (highlight was $22 ramen only time I didn’t feel ripped off) - I mean common sure you can charge higher prices at a ski hill, but this is ridiculous high considering there is no affordable option its pay top dollar or starve. Net is if you want easy Japow and not afraid to pay a premium Hilton Niseko is a VERY solid choice. If not don’t waste your money and look for a less international (aka tourist trap) location than Niseko overall. Dec is risky for powder or not btw.

Our experience at this Hilton Hotel was exceptional, thanks in large part to Eranda's outstanding hospitality. From the moment we checked in, we were greeted with a warm welcome that truly made us feel at home. Eranda recognized our Hilton Honors Gold membership and took the time to walk us through all the amenities and services the hotel had to offer. He introduced us to the hotel's messaging platform via WhatsApp, making it incredibly easy to contact the guest relations team for any assistance or information. This thoughtful feature kept everything at our fingertips, making our stay even more seamless. In addition to his professional service, Eranda went above and beyond to make our stay even more memorable. He not only arranged for a birthday surprise for my daughter but also extended our checkout time to 2 p.m. to make our departure more relaxed. To top it off, he provided extra welcome drink coupons to celebrate our special occasion. Eranda’s personal touches, attention to detail, and dedication to making our stay comfortable truly set this hotel apart. We can't thank him enough for making our experience at Hilton Niseko unforgettable.

From the moment we arrived in Hokkaido until the end of our stay, Hilton Niseko Village provided an exceptional experience that far exceeded our expectations. Having stayed at many Hilton properties worldwide (including Waldorf Astoria, Conrad, and SLH hotels), I can confidently say that this property stands out for its heartfelt service, thoughtful touches, and warm hospitality.|The surrounding environment was serene, peaceful, and refreshingly quiet, with incredibly fresh air that we deeply appreciated as Hongkongers. It was the perfect escape.||Our journey from the airport to the hotel was seamless, thanks to the complimentary door-to-door shuttle service. This convenience was deeply appreciated and made our arrival stress-free.|Upon arrival, we were warmly welcomed by the hotel staff. The moment we stepped off the bus, our luggage was taken care of, allowing us to settle in effortlessly. It was a great first impression of the level of service we would receive throughout our stay.||One of the biggest highlights of our stay was the outstanding service provided by the team. The concierge staff (Amal, Abhishek, and Tam Lee) greeted us with genuine smiles, and we were pleasantly surprised to see such a diverse, multinational team working seamlessly together.||A special thank-you to Eranda, whose exceptional hospitality truly made our stay memorable. He checked in on our plans, helped with restaurant bookings, extended our checkout time to 2 p.m., and arranged a birthday surprise for my daughter. He even provided extra welcome drink coupons to celebrate. These thoughtful gestures made us feel truly cared for.||Another standout was Imasha, who consistently went above and beyond. She served us during our teppanyaki dinner, two breakfasts, and two welcome drink sessions; always with a warm smile and remarkable attention to detail. She surprised us with beautiful fruit plates and desserts and never missed a chance to check in on us, even when simply passing by.||We also want to thank F&B Manager Wisnu, who handed us a lovely thank-you card and a pack of delicious “bye-bye cookies” on our last day. They tasted just like the Mrs. Fields cookies we love and we only wished we received more than one pack!||It was also a pleasure chatting with Adriatik, who had just recently joined the hotel. He stopped by during both our breakfast mornings to greet us and make sure everything was going well.||All of the staff were incredibly kind and attentive. While we may not remember every name, we are truly grateful to each and every one of them for making our stay special.||The food at Hilton Niseko was excellent across the board.||Our teppanyaki dinner was a highlight, featuring fresh, well-seasoned ingredients and wonderful service from Chef Mikami. The birthday surprise for my daughter added a heartfelt, personal touch to the evening.||Breakfast was another standout. With a wide variety of options, from Western to Asian, there was something for everyone. We particularly loved the selection of Japanese green teas, including sencha and hojicha, and appreciated the inclusion of Dilmah teas for those who prefer more traditional black or herbal options.|The availability of illy coffee was a thoughtful touch, especially for international guests who may not be accustomed to the lighter, fruitier roast typically found in Japan.||The welcome drink selection was surprisingly generous. We didn’t expect to see wine offered, as many Japanese hotels usually serve only beer or highballs. It was a very pleasant surprise and elevated the welcome experience.||We greatly appreciated that the onsen remains open during the day. Unlike many traditional ryokans that close midday, Hilton Niseko allows guests to relax and enjoy the hot springs at any time, making for a much more flexible and relaxing experience.|The onsen area was always spotless. Staff members were constantly ensuring towels, skincare products, and other amenities were fully stocked. The changing rooms were well-maintained, and the floors kept dry and safe, something we really valued.||While we loved being surrounded by nature, we did notice quite a few bugs, especially in the corners of the gym and near the breakfast stations (e.g., around the fish and egg sections). It’s actually reassuring to know the hotel avoids excessive pesticide use, but some guests may find the bugs a bit surprising.||My daughter flew all the way from Toronto to join me in Japan, especially for her birthday and Hilton Niseko made sure it was a celebration to remember.|From the thoughtful gifts waiting in our room, including Royce chocolates, fresh fruits, and wine, to the birthday cake at dinner and sweet surprises throughout our stay, it was clear that the team truly cared about making her day special. We were genuinely touched by the attention to detail and kindness shown.||Hilton Niseko Village may be “just” a Hilton property in name, but the service, hospitality, and thoughtful attention to detail we experienced rivalled even the most luxurious five-star hotels we've stayed at.||It is the people who make all the difference here. We left with full hearts and unforgettable memories and we truly cannot wait to return.

First bad meal and bad service I've received in Japan. Way too much money for terrible food and drinks! What are you people doing???

Start to finish had an amazing meal and service but it started with this take on a Cesar salad and a Coconut drink that were both so fantastic to my taste buds, they set a new standard for excellence in my mind

***An Expansive Buffet...with Finest Live Music...and a Very Relaxed Environment*** Firstly, I just HAVE to mention the singer....she had such a BEAUTIFUL VOICE ........that I almost didn't even hear the LOUD noise of a plate shattering on the floor (It was dropped by a little kid who had put more food on his plate than he could carry) And.....after this little incident was over, I went back to listening to that soothing live music. Kudos to the Piano player too ..... the music helped create a truly relaxing atmosphere. Coming to the most important aspect... the FOOD of course! It was a buffet and had a larger number of food choices than most other buffets you might come across. Thats obviously a plus point... if you're a foodie like me. Me thinks...THE BEST PART was the grill station where they had the the beef, turkey, chicken, Squid, Scallops and Abalone. At this station, the seafood was placed in shells and then presented over little PEBBLES.... ABSOLUTELY loved this presentation... (see attached image). Other than that, there were various other stuff to try such as Fried rice with Prawns and Mussels (ANOTHER standout), pastas, lamb curry, grilled mackerel/salmon.... the list goes on. There was also a kids section (mostly potato wedges and fried chicken).... and a FRUIT/SALAD section with decent selection of fruits .... but a CARNIVORE like me wouldn't even go near that section.... The staff were quite friendly. The seating and the lighting were prefect. The standouts were obviously the: 1) Live Music and 2) that Grill station I mentioned above. These 2 reasons should be enough for visiting MELT....whether you are staying at The Hilton or elsewhere in Niseko.

The two stars are for the spacious & warm interior that greets you as you enter from the cold & shed your layers. Also for the large windows that open towards the Niseko Gondola and the Annupuri rise beyond. A third star would go to the meals had they had met an acceptable mark but alas no. My Hokkaido fish burger was somewhat bland and would not even rate a comment on the Adelaide burger scene. Along with a standard Sapporo classic, and 8% tax & 13% service charge, because it was brought to me I guess, both the meal & price of over $41AUD left me feeling empty. They are supposed to ask you if you want to be charged in Yen or AUD but didn't do so. TIP - due to exchange fees I suggest always opt for local currency. I'll mention my mates Caesar salad. Whilst it tasted okay it was really all lettuce with croutons you could easily count, little bacon & not much else for almost $25AUD. Niseko actually has good food options and you can do a lot better than the Hilton.

Was there for their morning buffet, not that many choices, many Chinese customers, gets very crowded. Not really worth for the price, very expensive restaurant.

Worst Buffett ever! Please don't come here, I rather go to the shops upstairs. Regretted coming here and can't believe they serve this in the village when not much choices.