Hilton Niseko Village

We stayed at Hilton Niseko Village and overall had a very good experience. The hotel itself is beautiful and comfortable, but what stood out most to us was the service from the staff.||In particular, Ms. Winter was outstanding – she went above and beyond to help us during our stay and made us feel very well taken care of. It almost felt like having a personal travel assistant. We also enjoyed the evening at the bar, where the staff were attentive and friendly, especially Ms. Frieda who looked after us with great care.||Thank you to the whole team for making our stay memorable.

We had an absolutely delightful stay here for 2 days! All the staff were so lovely and as Gold members we were treated like royalty...free welcome drinks, free snacks, free ice cream for our daughter! We had a king premium room which was wonderful. The bathroom is a bit strange but otherwise the room was fantastic. The location is beautiful in nature but you do need a rental car to fully enjoy beautiful Niseko! I can't wait to come stay again!

I recently stayed at the Hilton Niseko Village for four nights, and I feel compelled to write this review primarily because of the exceptional kindness and assistance provided by the staff. I want to extend a special thanks to (Winter),who was instrumental in helping me book a whiskey tasting and provided clear directions for the train. However, the hotel itself leaves much to be desired. The dining options for dinner are noticeably limited, and the rooms, particularly the bathrooms, are outdated and do not meet the standards of a four-star hotel. Additionally, there isn't much to do during the summer, making the experience less enjoyable. Overall, improvements are necessary for this hotel to truly deliver on its promised quality.

I would like to highlight their top notch service which far exceeded my expectations. I alerted Jayson who was on duty at the restaurant on 30 May of my MSG (flavour enhancer) allergy. He and chef Noor went out of the way to address this not only for the buffet dinner but also for my breakfast. Chef Noor walked me through the dinner buffet spread, indicating to me which dishes had MSG. Then he specially prepared a plate of grilled meat with just salt and pepper seasoning which tasted great! For my breakfast, Jayson served me grilled salmon with vegetables and a plate of fruits. To my husband’s surprise, he received the same breakfast as me. |As a Hilton gold member, we had a room upgrade which had a breathtaking view of Mount Yotei and the golf course. There were also complimentary fruits and a bottle of red wine! The furniture is a little dated and the carpet needs refurbishment. But it was comfortable and cosy even though the heating was a little too warm. Nevertheless, we would not hesitate to return based on our experiences. Kudos to Jayson, Chef Noor and the restaurant manager (for the 30 May evening)! Their proactiveness, warmth and attentiveness are truly commendable.

First off, the location is an absolute game-changer if you're here to ski. Seriously, stepping out the back door and practically onto the gondola was the most convenient thing ever. No lugging skis around or waiting for buses – just pure, unadulterated slope time. And after a long day carving through that famous Niseko powder? The outdoor onsen with views of Mount Yotei was heavenly. Soaking in the hot spring while surrounded by snow-covered scenery was the perfect way to soothe my tired muscles.The staff were also a highlight. From the moment I arrived, they were incredibly friendly and always ready to help with anything, whether it was ski rentals, shuttle information, or just general recommendations. They really made me feel welcome.My room had a fantastic view of Mount Yotei – waking up to that majestic sight every morning was such a treat. The room itself was comfortable and had everything I needed for a ski vacation, including a handy mini-fridge for après-ski drinks.Breakfast was a bit of a chaotic scene in the mornings, but the variety of food on offer was impressive, with both Japanese and Western options to fuel up before hitting the slopes.Now, a couple of things to keep in mind. While the ski-in/ski-out is unbeatable, the hotel is a bit isolated. If you're looking for a lively nightlife or a ton of dining options within walking distance, you might find yourself relying on the free shuttle to Grand Hirafu. Also, the food at the hotel restaurants, while convenient, can be a bit pricey. I ventured out to Kutchan a couple of times and found some more local and reasonably priced options.

If the best indicator of a good leader is the competence and esprit de corps of his troops, then Tony Marrinan, GM of the Hilton Niseko Village, qualifies.||||We would be hard-pressed to find a comparable example of staff enthusiasm, proactiveness, and exceptional courtesy and competence in any of the Hiltons we have stayed with worldwide, and that covers quite a broad range and an already high standard.||||The Front Office/Concierge team was on top of their game and worked fast and efficiently, enumerating relevant hotel amenities and offering suggestions for our stay. Nathan went out of his way to suggest activities and sites worth our time. Amal was repeatedly proactive in assisting our family group. T Lee also offered service of note.||||In this context, Song deserves exceptional comment. She went out of her way on a daily basis to respond to requests, to proactively suggest alternative activities and sites to visit, to research what she could not answer on the spot, and did it all with manifest enthusiasm. What a valuable asset for the hotel.||||The Melt restaurant team worked seamlessly and, once again, proactively and with seemingly inexhaustible good cheer. The entire hotel staff, for that matter, seemed to be cheerful. That is a direct reflection on the quality and attitude of senior management.||||In the case of Melt there was not an individual whom we could criticize. But we had particularly enjoyable interactions with Melanie, Jason, Widhi, Raiza (sp?), and a few others whose names I must apologize for failing to record.||||Housekeeping was superior: instantly responsive and executing with great attention to detail. The standard of cleanliness was top tier.||||In short, our nine days at the Hilton Niseko Village were unqualifiedly enjoyable. The attractiveness of the setting compliments the quality of the Hilton team perfectly.||||Thank you for this experience. FE LaCroix

Exceptional Service at Hilton Niseko I recently stayed at the Hilton Niseko, and while the hotel itself is beautiful, what truly made my stay unforgettable was the outstanding service from the staff. Every single employee was kind and professional, but I must especially highlight Ms. Winter. I travel a lot, and I can honestly say her service was exceptional. She went above and beyond in every way, taking care of us as if we had our own private VIP travel concierge. She is truly an incredible person, and we are so grateful for everything she did for us. In the evening, we also visited the bar upstairs and had a wonderful experience. The staff there were equally fantastic, and I want to give a special thank you to Ms. Frida, who took such great care of us. Many thanks again to the entire Hilton Niseko team – and especially to Ms. Winter and Ms. Frida – for making our stay so memorable.

We were excited to stay at the Hilton Niseko Village as this was for us to revisit Niseko, where we had our honeymoon, but back then couldn't afford to stay here, to experience the ski in ski out previlage. ||The hotel is quite nice and grand in its lobby, and the check in process was smooth. I was able to check in online through the app and select the exact room, which I thought was a nice touch from using the Hilton app. We are only Gold Honours so we weren't subject to a suite upgrade, but had free breakfast included. ||To our surprise, the hotel staff provided us a lot of small treats in our room to celebrate our anniversary including towel art and even a bottle of wine. During breakfast, stop by our table and dropped even more goodies. We recognize Gold Honours isn't high up on the tier list of Hilton elites, but the hotel still went over and beyond and treated us very nicely. It was such a personal touch and we very much appreciated it.||A small hiccup was that when we checked in we requested a 2pm check out and was granted so, only to have someone called our room when I was out and told my wife check out is at 11am. When I came back, I tried calling the front desk, no one picked up, and I went downstairs and ask about it. It was indeed back to 11am and they put me back to 2pm. I thought this was some kind of miscommunication but was able to sort it out.||The location of the hotel is fantastic, where you can pick up rentals of ski gear and go right to the lift. There are also many restaurants to choose from. I recommend anyone coming to Niseko to stay at this Hilton for its great location, good personal touch, and variety of food selection.

First bad meal and bad service I've received in Japan. Way too much money for terrible food and drinks! What are you people doing???

Start to finish had an amazing meal and service but it started with this take on a Cesar salad and a Coconut drink that were both so fantastic to my taste buds, they set a new standard for excellence in my mind

***An Expansive Buffet...with Finest Live Music...and a Very Relaxed Environment*** Firstly, I just HAVE to mention the singer....she had such a BEAUTIFUL VOICE ........that I almost didn't even hear the LOUD noise of a plate shattering on the floor (It was dropped by a little kid who had put more food on his plate than he could carry) And.....after this little incident was over, I went back to listening to that soothing live music. Kudos to the Piano player too ..... the music helped create a truly relaxing atmosphere. Coming to the most important aspect... the FOOD of course! It was a buffet and had a larger number of food choices than most other buffets you might come across. Thats obviously a plus point... if you're a foodie like me. Me thinks...THE BEST PART was the grill station where they had the the beef, turkey, chicken, Squid, Scallops and Abalone. At this station, the seafood was placed in shells and then presented over little PEBBLES.... ABSOLUTELY loved this presentation... (see attached image). Other than that, there were various other stuff to try such as Fried rice with Prawns and Mussels (ANOTHER standout), pastas, lamb curry, grilled mackerel/salmon.... the list goes on. There was also a kids section (mostly potato wedges and fried chicken).... and a FRUIT/SALAD section with decent selection of fruits .... but a CARNIVORE like me wouldn't even go near that section.... The staff were quite friendly. The seating and the lighting were prefect. The standouts were obviously the: 1) Live Music and 2) that Grill station I mentioned above. These 2 reasons should be enough for visiting MELT....whether you are staying at The Hilton or elsewhere in Niseko.

The two stars are for the spacious & warm interior that greets you as you enter from the cold & shed your layers. Also for the large windows that open towards the Niseko Gondola and the Annupuri rise beyond. A third star would go to the meals had they had met an acceptable mark but alas no. My Hokkaido fish burger was somewhat bland and would not even rate a comment on the Adelaide burger scene. Along with a standard Sapporo classic, and 8% tax & 13% service charge, because it was brought to me I guess, both the meal & price of over $41AUD left me feeling empty. They are supposed to ask you if you want to be charged in Yen or AUD but didn't do so. TIP - due to exchange fees I suggest always opt for local currency. I'll mention my mates Caesar salad. Whilst it tasted okay it was really all lettuce with croutons you could easily count, little bacon & not much else for almost $25AUD. Niseko actually has good food options and you can do a lot better than the Hilton.

Was there for their morning buffet, not that many choices, many Chinese customers, gets very crowded. Not really worth for the price, very expensive restaurant.

Worst Buffett ever! Please don't come here, I rather go to the shops upstairs. Regretted coming here and can't believe they serve this in the village when not much choices.