Hilton Osaka

We stayed here on 14 May for the first night of our Japan tour. We were booked in a quiet, comfortable, large room on the 26th floor with a nice outlook over the city. But what really made our stay special was the care and assistance from the Manager at the Folk Kitchen restaurant when we checked in for our dinner. I had emailed the hotel a few weeks before our travel and been advised that the hotel could accommodate my dietary restriction and to talk to the restaurant manager. After a discussion with her and the chef I was served a beautfully presented and tasty fish dish. They also discussed my next morning’s breakfast and again, a lovely plate was prepared for me. All I can say is WOW and thank you Hilton – one of the best hotel dining experiences for this coeliac yet!

Hilton Osaka is a comfortable and convenient choice for travelers who want to be in the heart of the city. Located just across from Osaka Station, the hotel offers direct access to shopping malls, restaurants, and public transport. The rooms are clean and spacious, with large windows offering city views. While the design is more classic than modern, it still feels welcoming and well-maintained. The executive lounge is a nice touch, providing a quiet space for breakfast, snacks, and evening drinks. Service is polite and professional, and the breakfast buffet is diverse—featuring both Japanese and Western options. The hotel also has a fitness center and indoor pool, which adds to the overall convenience. Though it’s a large business-style hotel, Hilton Osaka provides solid quality and comfort with a location that’s hard to beat.

this is a very good hotel. facilities were great. beds were nice. staff very very good. right across from osaka station so getting around is easy, the immediate area has lots of eateries and shopping.|the breakfast buffet was good although there was no variety. the same dishes everyday. there was a lot to choose from though. my biggest problem is that there were too many people. this meant that the lines for coffee and drink service got ridiculously long. same deal with the egg station. still on breakfast, do not miss the pancakes. they are fantastic.|room was decently sized and perfectly clean. all in all a satisfying stay with a few nits.

Booked 4 nights with cash. Rate was reasonable. Arrived a few hours before the check in time, bell desk tried to prevent me from checking in which was a huge irritation but I strolled past them and was able to secure my room and an upgrade to the executive floor as a gold member. Room was large, even by non Japanese standards. Big bathroom. We had breakfast in the lounge every day and it was quite good. All staff were friendly, with the exception of the mycafe bar staff. I wouldn't say they were unfriendly, but definitely not friendly. I liked that the hotel is on top of the umeda/osaka station underground, so transportation is very easy once you understand some of that labyrinth. For the price, I would stay again.

I had an amazing experience due to the very helpful and kind, courteous staff, Kojima at the reception desk and Ikai at concierge. They made my stay welcome and suggested many things for me, even helping me with looking up activities and how to get there! Executive lounge was excellent and I highly recommend. Beds comfortable, quiet rooms, nice bathroom.

We stayed for 2 nights in December '24 during a 3 week trip. Family of 4 in adjoining rooms. Stay in Osaka was for Universal Studios so location was key.||Pros: location to train station and shopping. View was lovely. Buffet breakfast was delicious with a lot of variety for those with no allergies. Attentive restaurant staff. Comfy beds and quiet rooms.||Cons: We were quite disappointed with the dated rooms, wait for the lifts and lack of available seating in the lobby. Food options were limited for dairy intolerance but worked around it. No in room coffee. When the toilet was flushed there was an incredibly loud plumbing sound.||Some issues could be put down to a busy time (close to Christmas).||Overall ok stay but certainly room for improvement

My wife and I have stayed at this hotel before and we had a great stay due to (a) the superb location in Umeda, within 5 to 10 minutes of JR Osaka and various subway lines, and (b) being upgraded to an executive club room, due to my Hilton HHonors status, which gave us access to the club lounge. We stayed during Chinese New Year so I assumed the hotel was capable of coping with a higher than normal volume of guests.||This time we stayed together with a family member during Japanese golden week, coincidentally also golden week in China, and the service we received was unsatisfactory, just felt like the hotel was overwhelmed by the combined volume of domestic Japanese tourists and tourists from greater China, on top of the regular flow of tourists from other countries. We were very unhappy and it's highly unlikely that we will stay here again.||To briefly summarise the problems we had:||1. We checked in early and were told the room was not ready, fair enough as we were there before the check-in time of 3pm. Also no upgrade, but again fair enough, upgrades are a privilege but not a right. We left our bags and went out. When we returned that evening, the front counter staff were uncertain if we'd checked in or not and asked to see our passports and my credit card again. This was despite the fact that we had the luggage pick-up card that we'd been given when we checked in earlier.||2. One of my family members had ordered items from Amazon Japan and had them delivered to the hotel before our arrival. When we returned in the evening, we were told that the packages had been delivered to our room already - which by the way did mean that we'd been checked in earlier given that they'd assigned us a room and delivered our packages to the room! Anyway, when we got to the room, we found that only 2 out of 3 packages had been delivered to the room. We called the front desk to ask about the missing 3rd package, and we were told that we'd need to go back to the front desk with our passports before they would even look for the package. We managed to convince them that this step was unnecessary, and the front desk staff agreed to search for the package and either bring it to our room or call us if they couldn't find it. Nearly 90 minutes later, no call and no package. My family member went downstairs and straight away saw the package and took a photo. The staff then told her they couldn't find the package, so she showed them the photo and they gave her the package - but only after she proved to them it was there.||3. We had booked a room for 3 pax, and it was set up with 3 single beds. However, the bathroom only had 2 cups in it. We called guest services and asked for an extra cup to be delivered to our room plus some firmer pillows and extra bottles of water. One hour later, nothing, so we called the front desk and were told that housekeeping were running around dealing with guest request so we needed to be patient. Another hour after that, a staff member arrived with the pillows and water but said that they had run out of bathroom cups. Yes, this massive hotel property didn't have a single extra cup.||The hotel was charging premium rates due to the Japanese golden week, so I paid significantly more this year for a smaller and less comfortable room compared to CNY last year, and had a worse experience. ||The breakfast restaurant was also overwhelmed with long queues from 8am through about 9.30am. ||We stayed at the much newer Hilton Kyoto about 4 months earlier and had a really great experience, the staff were universally friendly and attentive and we encountered no problems at all which was impressive to me given that the property had only launched about 6 or so months before our stay so you'd expect some teething problems but in fact there were none. ||Meanwhile the staff at the Hilton Osaka just seemed to be going through the motions to get through the Japanese golden week, which they routinely mentioned any time I expressed some frustration with our various issues. I did not feel valued as a Hilton HHonors gold member, more like "join the queue, buddy". It did make me question whether I would bother going out of my way to stay at any Hilton property in future purely out of loyalty to the brand.||If you really have to stay here, which is understandable given the fantastic location, I strongly recommend that you try to avoid peak periods like golden week, Christmas and the like.

During my stay at Hilton Osaka, I found the experience overall impressive, with a few caveats. The location is unbeatable—right across from Osaka Station, offering effortless access to shopping, dining, and transit. Service was excellent; the staff were welcoming, efficient, and spoke fluent English. The hotel’s design is modern and elegant, and public areas are impeccably maintained. My only real issue was the Wi-Fi. The standard connection is limited, and if you need stable, high-speed internet (especially for work), you’ll have to pay extra for an upgrade—which feels outdated for a five-star hotel. On the brighter side, the breakfast buffet is diverse and high quality, with options from Western classics to Japanese specialties. The executive lounge offers great city views, quiet space, and continuous refreshments. Overall, Hilton Osaka blends convenience and class, but I’d love to see complimentary premium Wi-Fi included in future. 📍 Best for: Business travelers, couples, and first-time Osaka visitors 👎 Downside: Wi-Fi upgrade required for full-speed internet 🍱 Highlight: Outstanding breakfast & executive lounge tranquility

Conrad Osaka delivers an outstanding five-star luxury experience from the moment you arrive. The impeccable service from the bellhop, front desk, Atmos Dining servers, chefs, and especially Service Quality Manager Valentino Sebic sets a new benchmark for hospitality. The hotel's lobby, located on the 40th floor, is truly breathtaking--easily one of the most impressive in the world. With panoramic views of the city below, opulent furnishings, and a sophisticated ambiance, it creates a stunning first impression. The rooms on the 36th floor offer equally spectacular views, showcasing the city skyline in all its glory. Spacious and elegantly designed, they feature thoughtful amenities such as a Dyson hairdryer, a luxurious rain shower, and an abundance of high-quality toiletries from Mojave Ghost by Byredo. The in-room Nespresso machine and tea kettle add to the comfort, making every moment feel indulgent. A bottle of Junmai Ginjo sake was also a delightful touch, adding an authentic Japanese experience to our stay. Service Quality Manager Valentino Sebic went above and beyond to make our stay extraordinary. He personally welcomed us, shared fascinating insights about the hotel's history, and surprised us with handcrafted chocolates, allowing us to savor the rich flavors unique to Conrad Osaka. His genuine warmth and attention to detail made us feel like VIP guests. The breakfast buffet at Atmos Dining was an incredible culinary experience, offering a wide variety of high-quality dishes. Succulent fresh fruits, premium beef, and a range of international and local delicacies made for a perfect start to the day. Personalized omelets were cooked to perfection, alongside delicious rice cakes and rich, flavorful eggs Benedict. The selection of fresh juices and expertly brewed coffee added the perfect finishing touch to an already outstanding meal. Celebrating our 32nd anniversary here has been nothing short of magical. Thoughtful touches like beautifully arranged swan towels, charming blue bear and clear duck memorabilia, and a handcrafted chocolate cake--decadent and perfectly made--added to the sense of occasion. And the best part? This is only our first night, and we are already savoring every moment. If you have Hilton Honors points to redeem or simply want to splurge on a world-class luxury experience, Conrad Osaka is absolutely worth it. You will not be disappointed.

The service I experienced at this Hilton was unparalleled. The team of employees are kind, knowledgeable, and extremely helpful. My room was well positioned, and extremely comfortable. I found the area easy to navigate and the concierge team always happy to assist. Would highly recommend.

Very nice located. Excellent breakfast buffet. The executive lounge was excellent. The pool and spa very nice. I will recomen this Hotel and the location. JR train station across the street, many restaurants, shops and transport system.

Hilton Osaka has been my go to hotel in Osaka for its location and service. I've stayed here number of times for the past 15 years. Front desk staff is always excellent. Never had any issues, in fact, I am always amazed with the level of service I receive from them. They go above and beyond to ensure your stay is comfortable. It has been a few years since my last stay this time and they told me they upgraded executive floors. They remodeled bathroom, the same as Hilton Tokyo now. I like their style of bathroom, makes it feel so spacious. Executive lounge staff is always helpful with anything you may need or want. Something hasn't changed for the past 15 years is the 2nd floor breakfast buffet. I think they assign many of new hires to this restaurant. I often questions if I am still staying at the same hotel. I suppose they are still new and learning... I liked they offered natto omelet this time. Never thought natto and omelet will go together but I actually enjoyed it. Like Hilton in Tokyo, they use the same scent of aroma oil at the lobby. When I walk in and smell the comfortable scent, I know I am back at the Hilton hotel in Japan

First impressions either make the stay memorable or creates a path the intolerable. This beautifully appointed hotel in the newer part of Osaka is a perfect gateway for those looking to visit Japan beyond Tokyo. Greeting: as the glass doors opened automatically, the bell captain immediately assists with our luggage and escorts us to the Front Desk to check in. We were greeted with smiles and were told that our room was upgraded ahead of time due to my status. Certainly a beneficial perk. Interior & Design: simple elegance with touches of modernity. A glass chandelier hangs in the center of the lobby. There's a hint of freshness throughout the property, which is quite soothing. Accommodation: things can be smaller in Japan. Our Twin Deluxe room gave us a wonder view of the cities skyline. Modern Japanese charm with bamboo walls and sliding window shades. The Toto bathroom is a wonderful addition to the standard toilet. Shower and soaking tub combined yet separated to make use of a smaller foot print. A very cozy room. Dinning: Visit Checkers for their daily buffet breakfast. The options are plentiful and everything is freshly prepared. You must start your day with breakfast and Checkers is sublime. Fitness: the hotels pool and gym have separate access points for men and women, and amenities include robes, slippers, towels, lockers, and infusion water. My stay here at the Hilton Osaka was perfect, allowing me to explore and to return to a comfortable bed to which I called a temporary home. Would definitely revisit!

I'm a big fan of this hotel for a variety of reasons. The rooms here are well appointed. As you'd expect from a Hilton in Japan, it's clean but what I like is the fact the rooms aren't that small and they retain a nice Japanese aesthetic. I was also pleasantly surprised by the showers here. Even though this isn't the newest hotel in town, the water pressure is pretty awesome. I really enjoyed the showers I took here. The bed was extremely comfortable and I slept very well during the duration of my trip. Climate control was also good, with the room being perfectly temperate and not too hot or cold. The hotel has a nice lobby with a professional, friendly staff. Everyone I interacted with was helpful, kind and efficient. There are various restaurants in the hotel and I ate all of my meals at the Checkers breakfast buffet. The food there was solid and never disappointed. There was a nice mix of Asian and Western options. For some reason I really enjoyed their waffles, not sure why. I also enjoyed the cafe near the hotel lobby as well. The lobby itself is spacious and has plenty of seats. There was also a very nice giant train set on display for the holidays which was a nice touch. The hotel is located in an excellent location. It is a short walk to various subway stations and the Osaka JR train station is literally across the street. The hotel is also easily connected via underground mall to all the nearby department stores so this is also another huge plus. It's also easy to get to places to like Shinsaibashi or Osaka Castle from here via subway. Another big plus is the fact this is one of the stops for the Kansai Airport shuttle. Even though not all of the buses stop here during the day, the stop before it is literally 3 minutes away across the street so it's easy to get to/from the airport from here. I really enjoyed my stay here thanks to all of the above perks. I really didn't experience anything negative during my stay so I recommend this hotel for anyone who's looking for a nice room at a reasonable price that's centrally located in Osaka.

Restaurant on the top floor of Hilton Hotel. Even if you do not use Hilton Hotel, you can use it. The lighting in the shop is very calm and what do you say? It is a wonderful space with an atmosphere that makes me want to tie a necktie. To be honest, I am happy just drinking wine while listening to live songs in this space, but what I ate some. pasta Size that can be eaten in a bite. Elegant. But the wine goes. Is delicious. Main dish. Pork Pork which is main dish is a word of fluff. Is delicious. I enjoyed having a solid texture without too much horror. It is disappearing if it is supremacy, but I like it here. The dessert's chocolate cake is not too sweet with a bitter taste, and desert dress that wants to tighten the necktie again w Is good. It was a wonderful space to get drunk with the atmosphere. Thank you for the meal.

Location, location, location! It is right across from Osaka Station and the building is also connected underground. Sure, the room is not as roomy as I would like, but for the location, I think it is pretty decent. The bed is comfy and the room is very clean. The fitness room is very small, but it does come with sauna and indoor pool. Their breakfast buffet is awesome. The selection might not be the best I have ever seen but consistently tasty. I definitely recommend having HHonor Gold status. You will get a free breakfast buffet and wi-fi. Their price is way more than the ones in the States, so the gold status would come in handy.

5* Hilton Osaka Across the street from Umeda station Easily accessible from Kansai airport by airport bus Super friendly reception welcome The staff goes way beyond; the concierge was super Takashi (Reservations) called my travel agent when my flight was cancelled Excellent restaurants Suggest that they hire a real fitness center expert to redesign and update gym; too crowded and hazardous

Super lovely Hilton hotel next to the Osaka train station (not the Shinkansen Shin-Osaka). As a lifetime Hilton diamond, I've stayed in A LOT of hilton hotels around the world. This one ranks very high. 1) Lobby - a bit chaotic, but this is Japan so everything still gets handled and resolved in a timely and cheerful fashion 2) Rooms - we had just a standard room which was decent sized by Japanese standards. Room had a lovely city view 3) Executive Lounge - this is where the hotel really shined. Super friendly and helpful staff + great breakfast and throughout the day spread of food. 4) Location - super convenient with the train station and all the restaurants and shops just right outside. Took us way too long to figure out you could go into the mall and then down an escalator and walk over to the station underground. Would highly recommend.

What a great hotel. Friendly, English speaking and clean rooms. Location, location, location!!! Located across the Osaka station. You can access the hundreds of stored and of course rail lines downstairs. Escalators from the hotel lead you there. If you need a map, ask the front desk. The rooms are spacious and amenities are great. The only flaw in the room is the shower door. It doesn't cover the entire bath tub so when you shower there is a lot of water that ends up on the bathroom floor. Amenities are good and plentiful--razor, toothpaste and toothbrush, shampoo, etc. I usually ask for more as soon as I get there as i have long hair. There is a flat screen (we've never used it) and LAN access for the internet. Their breakfast buffet is good, get there early as it ends 0930. Lots of variety at the buffet... eggs, bacon, sausage, miso, nigiri sushi, porridge, ice cream, cereals and desserts. I highly recommend this hotel. It's worth it. We will return again!

We originally had booked two separate rooms for a total of 4 people but they upgraded us to the executive suite that consisted of the two twin beds( seem more like full sizes) and in addition, gave us two additional 2 rollaway beds inside our sleeping room. Honestly, we could have comfortably accommodated 5-6 people in the room. Japan seems to he pretty strict about the number of people in the rooms, but here was definitely more roomier than hots in Tokyo. Our suite also came with access to the executive lounge for snacks, happy hour, and breakfast. Happy hour includes small bites and alcohol (we didn't realize this until the second to the last day so we missed out :( ). Breakfast was in the executive lounge on the 3rd floor but there was also a breakfast buffet on the 2nd floor that had a lot of variety. The breakfast included american and asian food and was quite well balanced and delicious. Every time you come to breakfast or the executive lounge or breakfast, they'd ask for your room number in order to verify you had free access. Like i mentioned above, the rooms were very spacious. The downside of being upgraded was that instead of two full bathrooms, we had only 1.5 bathrooms, but if you planned it well with everyone, it was ok. Our neighbors were a bit loud and our cleaning service wasn't the best, but it was minor and not that big of a deal. The hotel is in the Umeda area and quite convenient because the subway/metro/JR access was right below and across the street from the hotel. I would totally stay here again and explore more of the surrounding area as we were so busy going around everywhere else we only got to walk our area for a little bit. There was an air limo bus that came to the hotel a few times a day to take you to KIX airport or about a few minutes walk (literally about 4 minutes, if not less) there was a station where it stopped every 15 minutes or something. Make sure to buy your ticket at the concierge desk. Roughly $15 for adults and $7.50 for children.

Located practically on top of the metro station and right in downtown, you don't get much more central than the Hilton Osaka. We were upgraded to an executive floor room thanks to my Hilton Gold elite status, which got us access to the executive lounge and a free breakfast. Very helpful. The room was clean and comfortable and quiet, though it would have been nice if the two double beds weren't *right* next to each other. Great view of the city from the 34th floor. The room was a little smaller than I would have liked but considering that we were only here for the one night, it was acceptable. Despite being a "non-smoking room", there was still a slight odor of cigarette. Having read the other reviews, if you're at all allergic to cigarette smoke, consider another hotel. Electrical outlets in the room were Japan-style, as expected. Two-prong US adapters fit just fine.

We enjoyed staying here much more than the Hilton in Shinjuku Tokyo. This hotel is newer and the rooms are nicer. (Much nicer bathroom) the breakfast is better too, as well as the food offerings at the lounge. The lounge is much bigger and much less crowded. And their pastries during afternoon tea time were really good, and their happy hour starts at a much more reasonable hour or 4 or 5pm instead of 6pm at Hilton Shinjuku.

By far the most comfortable hotel room I've stayed at overseas, mainly due to the luxurious bathroom that was fairly large and had a stand-in shower as well as a bathtub. Due to the room arrangement and Japanese door style, you're able to let in natural light through the entire bathroom while keeping privacy. Gorgeous view of the city and convenient walk to the train stations. The only main downside is the distance from the large indoor shopping/restaurant/street food area (with the famous bridge), although it is a cheap 230 yen hop away. While the hotel itself wasn't much to look at (no awesome features or even artwork for that matter), I'm giving this hotel 5 stars for the upscale, spacious room and bathroom. It doesn't hurt that they offer Crabtree & Evelyn shower products which not only smell good but actually makes you feel clean.

This hotel is located close to train station which made it easy to get to Dontonburi and other attractions. We stayed here with our 4yr old and the hotel staff was so incredibly friendly and welcoming to our son and us. The rooms aren't huge but that's the norm for Japan, we thought it was cozy but comfortable. We pushed the two beds together so that it could fit us all and my son thought it was a hoot. They also have a "wet room" shower/tub combo in the bathroom which was nice. I wouldn't hesitate to stay here again. We were so happy with the customer service!

I LOVED this hotel, we all loved this hotel. Felt uncomfortable at the airbnb we were at so come our last night I ended up booking two rooms for the seven of us for one night and cut our airbnb short. All I wanted to do was relax! AND relax I did. Our room was clean, the beds were comfy, it was the first night i got a good sleep in Osaka. Conveniently located across from the metro (no bullet) and shopping center. Right when we get there already there is someone meeting us outside to greet. We checked in super early knowing our rooms wouldn't be ready and they allowed us to store our luggage and we hopped on the next train to hang in Kyoto for the day. Ran into a few celebrities during breakfast, that was cool. Everyone is just so nice and friendly. When it was time to check out the concierge was super helpful in getting all 7 of us a taxi to the bullet train. We are definitely staying here again on our next trip to Osaka.

Good location, great service. I was very impressed by this Hilton. I've stayed here two different times while in Osaka for one night each yet the concierge, Kenji Rikuhashi rememberd my name and the details of the trip my wife and I were taking so he could inquire how it had went. This struck me as very thoughtful and pleasant. He was always cheerful and proactive in figuring out our needs and what advice he could lend during our trip. This gave me a very good impression of this Hilton. The location is walking distance to a few attractions. The main Osaka station is just north. If you are into luxury brands, this hotel is surrounded by them. A large bar/restaurant area that looked to be very popular with Japanese businessmen on Friday night is a few blocks south and about a 15m walk north west is the famous floating building from where there is a great view of the whole city. Dotomburi is 15 minutes door to door by metro to the south. The View of the World lounge on top of the hotel was ok. It's high up on the 35th floor and offers great views of Osaka. It looks very cool and has live performers. The standard performers however Fabio & "I forget her name" were not particularly impressive. Fabio especially did not know the lyrics to the songs he was singing, which was hilarious at times, he sang the classic song, "Let it be" as "let it speak", I think English was his third language. I would not have cared to much but his voice was monotone and he clearly did not know the entire repertoire of US classics he had been assigned. The girl was better but overshadowed by Fabio's lack of skill, which in retrospect was well worth hearing as a comedy but not if you are a serious about enjoying musical skill. The basic rooms are large for Japan and have nice views of the surrounding area. I am not too familiar with the market but for 40,000 yen a night they seem quite expensive. The gym, pool and spa areas are nice. The pool is a lap pool that is fairly shallow with two lanes and a Jacuzzi nearby. The free spa has a hot and cold pool as well as dry sauna. I could spend a relaxing morning just on these amenities alone. If you have Hilton points or are willing to shell out the higher price this is an excellent hotel from which to enjoy Osaka.

Renovation going on in lobby area by the looks of this lobby it's looking pretty nice Close to shopping restaurants Louis Vuitton across the street Just a great location Train station across the street easy train ride to Kyoto And universal studio Osaka It has a decent gym and spa Windows of the worlds is on top floor of this hotel Great place fir a view and dinner Highly recomnend this hotel Staff is amazing of course your in Japan

I'm giving this hotel and extra star simply because of its location. Being across from the Osaka Train Station made this location awesome. We made 3 train trips and the close proximity was awesome. Room was small but comfortable, amenities and view were nice. Bed was very comfortable. Staff here were nice. They offer a breakfast buffet and sadly it was only OK. We were here a week and the entrees and sides never changed. same eggs and fruit ever day. The fruit section was minimal and disappointing, some of it was canned. Coffee machine as awesome. I would recommend the hotel because of its location.

The establishment itself is ok, but the location is hard to beat. Just across from the Osaka station and all the nice department stores are within a block. Though this is an expensive area to stay, Osaka 1,2,3,4 building is right next to this hotel offering various businesses and eateries at considerably low prices. If you are in the public area, be sure to maintain your valuables. My wallet was once stolen by one of the guests - a female thief accessed to the fitness room and discarded all my wallet contents except for cash - so be careful.

We arrived and checked into the Hilton Osaka hotel on December 19th. Here are the reasons why I will not return and stay at Hilton Osaka going forward. I am not getting the proper service and value from this hotel and I should of instead looked into staying at an APA hotel or Tokyo Inn. - We found the Executive King room very small and not suitable for two people. I am used to a bigger room size and based on many and previous stays at Hilton hotels across the world. I inquired about an upgrade to an Executive Suite which I did not mind paying extra but the room upgrade was not available during our entire stay. - My son and I settled into the small room and went straight to the pool, and attempted to get back into our room and the room key did not work. - The toilet was not properly cleaned as there was urine stains under the toilet seat, left from the prior guest(s). - Inquire babysitter service with Concierge and the staff member (middle age man with black hair) seemed annoyed with my inquiry. I explained that I need to hire babysitter so I can use the spa services (facial and massage on the 7th floor) at the Hilton. Staff member said that babysitting service is not available from the hotel. In addition, the Hilton Osaka website include babysitter services, which is not true.

Took the airport limousine from Kansai airport to Osaka train station. Stops across the road from the Hilton. About Y1200. Easy access to train station. We were on 23 floor so very quiet and no traffic noise. Had a good sleep. Free fast WiFi. Nice lap pool for 1 hour swim in morning. Gym open 24 hours. We had dinner in daimaru department store across the road. There was plenty of choice & we had oysters. The rooms were large by Japanese standards. There were no bathrobes but unisex pajamas were available. Service was excellent and would definitely bring the kids back. We only stayed 1 night as was transiting to Matsumoto.

Very convenient location! Great Breakfast buffet! Helpful staff! I had an excellent time but too brief! I would definitely come back if i stay in the city!

Great accomodations, clean, friendly staff, and fantastic location for a broad variety of food and within striking distance of the Osaka Castle.

Stayed here for 4 nights. Location is 5 star. Service at the Top of the World bar was great as well. However had major issues with the wifi in our corner room. Actually we had zero wifi. After countless phone conservations with hotel staff, corporate IT, they finally offered us the pocket wifi our last day there. This after we had been complaining since our first day there. Very disappointing. Currently staying at Hyatt regency kyoto and wifi works everywhere. Amazing when u are traveling with kids.

Please remember to pre-pay the ticket at the concierge if you are going take the airport shuttle, on the same day. I missed my 1st choice of the shuttle because nobody told me the exactly process of how does it work. The stuff at check-in told me no reservation of the ticket and the bus will be stopped at the front door. When I double checked with another stuff at the front door when the arriving time was closer, he said it will park here (pointing at the front door) about 10min later. Again, not mentioning buying the ticket. So I sit in the lobby, facing at the front door, starring at the area the stuff pointed out. Nothing came. Then, I decided to come out to wait. However, the bus had already stopped at the corner and was about to left. Then, a stuff finally came to help and told me to purchase a ticket. I am lucky enough because I reserved some buffer to myself but exhausted to get up so early and catch a late. Wish they could have more specific and clear instructions either provided by the stuffs or by the hotel. After all, people stayed in hotel are travelers and do not take the shuttle everyday.

Excellent hotel, connected to Osaka train station. The staff very helpful, professional and friendly.

Just checked in two hours ago. Had booked over one month in advance. Booked deluxe room, King bed, non-smoking. Called 24 hours ago to confirm non-smoking piece. Checked in just now to be told no king, no deluxe room, no non-smoking. Worst part, no apology. If you are going to stay in Osaka, stay somewhere else. I could have partially stomached this has the front desk staff acted apologetic. I think the lack is friendliness was my biggest disappointment!

We used the Shinkansen from Nagoya. We had stayed at the Hilton Nagoya. The hotels were quite similar. The hotel was a good location to get to the Tenjin Matsuri. The design was excellent-great balance between Western and Japanese design. The Hilton Nagoya had a nice bench with pillows in the window. It was a nice feature. Osaka did not have it, We had brunch at the hotel one day. Great variety and we could exactly what we wanted. Slightly different than the Nagoya Hilton. Japanese bath was great. Used it every morning and evening and start and end the day well.

Not all that. Hotel understaffed. Room preference not honored. Always something at this hotel. Will look for other accommodations next time in Osaka. Staff unapologetic.

We spent three nights April 15,16, and 17 and returned for one night April 22. My husband booked for the first stay a club room and since they advised they couldn't upgrade from that they delivered a half bottle of wine. Most diamond members would prefer an upgrade not wine but I guess they don't have suites or they don't upgrade to them. We were located on the 32 floor which is the floor the lounge is located. With that you have the option of eating breakfast in restaurant on second floor or in the lounge, We enjoyed the stay and overall the location is great across from Osaka station and you can walk to hankyu hoshin and so much. A bunch of subway lines are right there too. At breakfast I ordered oatmeal and all days but one got it quicky and easily, the last day it was an issue but it was served. The concierge staff was helpful. April 17 was my husbands 50th birthday. The hotel delivered a wonderful dessert with a decorated plate and a Hilton bear. How sweet. After dinner at steak Ron we came back and wanted to eat the dessert in the lounge and use the half bottle of wine they gifted us two nights earlier. We were told we couldn't bring it into the lounge. Others might want the same thing....but wait you gave it to us??? They finally agreed to being in through the back door and only if we seated ourselves in the glass alcove so no one would see us. Ok we did but it was strange. We liked this property and it is closer than our last stay at the ritz. Nice hotel and nice staff. Great location. Walk to it all. I would stay here again!!

Location is not so bad and it's just next to Osaka Station. Rooms were very clean. The staff was kindly helpful and friendly, you can also get the service in Chinese. Breakfast is more western-style than japanese but it's not bad though. Outside of the hotel you can take the bus to Kansai Airport.

Front desk is understaffed. Often they are on the phone and can not take care of guests in line. Fitness staff are very unfriendly. They need to be trained on customer service Club lounge most of the ladies are friendly but one lady was incredibly rude Restaurant on the lobby floor - service was great Restaurant on 2nd floor - nice arrangement of food

My friend from Osaka was telling me how wonderful the Sky Lounge is/was. When we went to the lounge, the hostess, and the bartender, kept telling me that I couldn't smoke my cigar near the window. Since my friend and I were sitting at the bar, I thought nothing of it. After I go through the process of lighting my cigar with care, the bartender comes over AGAIN to tell me I can't smoke near the window. I look at him with a little bit of frustration and ask my friend to speak in Japanese to, what appeared to be, a floor supervisor. By the time the two of them talked and it was "okay" to smoke my cigar AT THE BAR, it had gone out and had a bad ash flavor to it. I shrug off the incident, my friend and I move over to the window. I was served my red wine in a dirty glass with water spots all over and lent INSIDE the glass. When the glass was replaced, they pour my wine in a white glass that seemed to be in the same pour condition as the first. By this time in the night, I just want to go back to my room. As my friend and I get up, I look at the table behind me and notice an older gentlemen sitting with a younger woman. The older gentlemen had two boxes of Marlborough cigarettes on the table and was calmly puffing away BY THE WINDOW without being disturbed. I guess I picked the wrong night to visit the infamous Sky Lounge. The room was decent, despite a "window view" charge that I was told wouldn't be applied to my bill via the website. All-in-all, there are better ways to waste 49,000¥ in one night. I will not be visiting the Hilton Hotel again any time soon.