Hilton Phuket Arcadia Resort & Spa

Massive resort with a heap of swimming pools and large grounds in a great position to the beach and many close eateries and shops. We had two rooms. Managed an upgrade (without requesting one), due to plumbing issues in our room. Nice that this was Forth coming without a request. The room upgrade in A Tower was far superior with a more contemporary room than the other which was dated and a long way from the breakfast restaurant. Staff were all nice, but being a big resort it lacks the soul of our earlier accommodation. At first we didn't like it, but over 6 nights the accommodation and it's position grew on us and we really enjoyed our stay. The highlight for me was pools aplenty! Big pools in many locations and some with excellent shade. Good waiter service by the pool throughout the day with reasonable prices.

Great beachside location - but not a private beach. The service was great, even though they had a huge corporate party in staff were still attentive and helpful. The resort was amazing - huge! Lots of places to explore and roam around. The shuttle service to the front was helpful too. Pools were good - not too busy. Rooms were great too. Everything you would expect - bed super comfortable and all amenities needed. Some things were just being renovated / updated but there were enough places to eat. Live music in the lobby lounge each night was good, but they do put the prices up a little for “happy hour” so it’s not as much of a bargain as it could be! Small downsides - housekeeping needed to be requested each day and they didn’t seem to sweep the floors at all, we noticed the sand getting worse each day. There was also no light for the balcony which meant we couldn’t use after sunset.

Only went for their Chinese New Year dinner and show. It was really great. Their staff is amazing compared to much of what we've experienced at other hotels across the island. The buffet was generous, the entertainment was enjoyable. Everything was in balance. Walked around after the event: loved how many of the old trees they preserved and how many water features that they integrated. If only one didn't need to cross the busy to get to the beach.

We had a lovely week stay at the Hilton. We were looked after from checking in to check out. Staff were attentive and the rooms were clean with comfortable beds (on the harder side which we like). Room service was prompt and breakfast is good with lots of choices. The beach is very close and the shops are less than 750m south of the resort - straight down the beach. The resort is older than some of those nearby, but the service is excellent across the board.

This hotel was the BEST I've been to when it comes to the service and location of the hotel in Phuket. The staff at the hotel were so pleasant and accommodating with everything to planning our activities, to upgrading our rooms, to impeccable room service, even down to the cleaning staff. Everyone was so nice and warm and it made it a memorable vacation. They have free parking if you have a rental car with a free shuttle that goes around the property, which is helpful when it's hot outside. There are multiple pools on the property and a lovely spa area that sits on its own island within the property that offers amenities like massages, manicure, pedicure, salt body scrubs and more. The services were very affordable. They also had themed night activities on the property where you could try different types of Thai food from around the country. I highly recommend this for families,couples, or even single travelers that want to relax and have a great time. Not to mention that the beach is directly across the street from the hotel and has multiple beach activities like parasailing, boat rentals, and jet skis.

Pros The hotel is spread out to a big area and they have built corners for people to just sit and relax It is right next to a nice beach The staff is very warm and helpful. Meh from reception was really sweet The room we selected has a nice balcony and great view Cons The room could be renovated as the newer decor themes The breakfast was fine but the lunch was really disappointing. It is surprising that such a big hotel have 2-3 veg options It is a bit far from everything else If you want to go and sit near the pool, get a sun bath, have a massage, watch sunset from beach and just stay in resort only,then Hilton is the place for you.

My stay here was wonderful. I really enjoyed the scenery. The hygiene was very well maintained. The staff was very helpful and active. When I checked in my room i had objection on bathroom as it has a step on the entrance and because my husband’s a wheelchair user it was going to be difficult for him to get through the door but after discussing the matter with the staff, they shifted me into a suite in no time and it was very spacious and had a very beautiful view of mountains from the window. And it’s bathroom was very easy to use for a disabled person as there was a foldable wall-mounted bench on one side which my husband used for taking shower. And also no extra charges were asked upon switching the room. That was very kind of them. Plus the breakfast and the ambiance of the hotel was great! The best hotel in Phuket! ♥️ P.s: To all wheelchair users, you don’t need to worry about your stay here, because this hotel is almost fully wheelchair accessible and you’ll have the staff always there to help you out!

For a five-star hotel rating, I'd say it's four stars max. While the surroundings are nice, the hotel rooms and buildings are ripe for renovation. Cracks, leaks, noisy air conditioning in the rooms. We only chose breakfast, where the selection was of a high standard. Unfortunately, the whole hotel bears the mark of COVID: almost every other employee is a trainee and hardly anyone speaks proper English. Even the receptionists were not easy to understand. The towels, despite daily laundry, are often stained and seem dirty. The sun beds are great and we liked the pools, however, there were an awful lot of guests who ignored others and listened to music loudly or shouted, "chasing" us into the tranquility zones. We had chosen a bed there and another guest threw our stuff down and usurped the sunbed. These few inconveniences were not handled properly by the staff, which would be essential for this hotel to become a much more superb place.