Hilton Queenstown Resort & Spa

I stayed at the Hilton Queenstown Resort & Spa while on holiday it was a really lovely experience. The location right on the lake offers beautiful views, especially in the morning. It feels a bit tucked away, which was a nice break after busy days exploring. The room was spacious and comfortable, with a fireplace that made it feel extra cozy. The bed was great, and everything was clean and well-kept. We dined at the restaurant one evening the food was good, and the service was even better. I also booked a massage at the spa, which was definitely worth it. A few small things could’ve been smoother (check-in took a little longer than expected), but overall it’s a calm, well-run place and made a great base for our trip. Would happily stay again.

Over my past 10+ stays at this Hilton, it’s managed to top my list of any hotel worldwide. My experience here is consistently excellent. The staff go above and beyond. The spa is wonderful. The rooms are spacious and beautiful. The location by the lake is absolutely amazing. Always great recognition as a Diamond member. Absolutely faultless. Thank you for many great stays and many more to come.

When we booked our room at The Hilton we thought the reputation of the Hilton hotels would ensure a quality and special stay for our 20yr wedding anniversary. The hotel staff were all friendly but lacked in hospitality. My husband had organised a surprise to be arranged in our room before check in and unfortunately the person he communicated with on the phone did not fully understand his request or take down his telephone number to communicate further arrangements. Another person then picked up on the request and phoned me about the request, effectively ruining the surprise. She was extremely apologetic but the damage had been done. We also requested an earlier check in, which we were told would be fine, but waited around until almost normal check in time and then the arrangements my husband had requested as a surprise was still not sorted in the room. The bathroom only had one bath towel each, and no hair towels. The food in the restaurant was great, but again the service lacked in hospitality. The overall experience was slightly below expectation when you’ve set your expectation on a known reputation. It felt like acetone was just doing what was needed to get by. Except the spa staff. We enjoyed a hot stone couple’s massage and it was glorious. The masseuses were experts and did an amazing job.

We ended our 11D10N trip to NZ chilling at this lovely resort by the lake, for 3 days before heading home. What a right decision to make! The days were blessed with beautiful sun, watching sunrise and sunset by the tranquil lake was just a perfect ending to this wonderful trip. The staff are very attentive, the food was great too and the whole architecture of this resort was so cleverly put out to bring excitement at every corner for you….|There are indoor heated swimming pool, sauna , steam|Bath and jacuzzi, and a spa … ahhh these were much welcomed by our sore joints and aching muscles generated by all the fun activities we had in the past many days before coming here…|A trip to Queenstown town is still possible by water taxi just in front of the resort. |We had a fantastic dinner at Ayrburn, a food haven that are decorated with wonderful light displays at night and my son did some last minute shopping at Queenstown Central in Frankton, nearby. We hope to return someday.

Writing this review, now, that I have a level head a year and a half on, to do so. I will never be booking a Hilton ever again. I had booked their deluxe room (the one with fireplace and private hot tub with lake view) for a weeks stay for the duration of me and my fiance's (at the time) wedding /elopement, 5/6 months in advance. When closer to the time, I rang and emailed a week in advance too, to check the booking was still there, and they confirmed as such. However, on the day of arrival (while making my plane journey to QT), I was told our room was no longer available for us...which caused a lot of stress a day before our wedding. The reason we were given (to push us out of our booking) was due to another group booking...this did not make sense when we booked well in advance and I did my due diligence to check (direct with the hotel) a week beforehand! In the end, the Hilton let us stay in the booked room for 2 nights (which covered us for the night before our wedding and our wedding day as well), then moved us to their sister hotel next door (Double Tree?), but still allow us access to the spa for the original hotel (this and some discount was only offered because we had strongly requested to compensate for the stress they caused, explaining our reason as to why we booked the original spa hotel in the first place for our special wedding celebrations and the relaxing getaway/mini moon intended that they had ruined...We shouldn't have needed to have requested alternatives, and the hotel should have done better to reconcile the situation without us needing to explain or expect better from a Hilton Hotel). In the end, we could see there was a big corporate event at the hotel during our stay, and the main restaurant was out of access to guests for dinner (due to this event) the whole time we were there (and the time we were at the sister hotel). During the stay at the sister hotel, we once came back to our hotel room left open, after the cleaner must have sorted out our room... Hilton sadly ruined and tainted the plans we had for our wedding/elopement and caused major stress. It doesn't deserve the reputation it has. It shall be a no, to Hilton, for any future booking considerations.

I had a wonderful experience staying at Hilton Queenstown for my birthday. The room was immaculate, with a stunning view of the lake. The restaurant team was exceptional — I had dinner there and it was delicious. Breakfast at the buffet was abundant and very good, with plenty of options. All the staff were friendly and helpful. A special thanks to Sofia at the front desk, who made the checkout process smooth and gave me great tips on what to do in Queenstown. Highly recommend!

Thank you everyone!|We had another amazing stay at the Hilton Queenstown – this was more than our 10th family ski trip in a row staying here, and once again, it was exceptional. The hotel is always well-maintained, in a stunning location, and consistently delivers a fantastic experience.||As Hilton Honors members, we’ve always received outstanding service from check-in to check-out. We especially enjoyed the hotel’s wellness facilities – the 24-hour gym, pool, steam room, and sauna were always clean and ready to use, making it the perfect way to start and end our ski days.||A huge thank you to all the managers at Wakatipu Grill, especially Ane and Loyal – they remembered us and treated us like family. The breakfast was always fresh, with a great variety of options to suit everyone. Dinner was also fantastic – a real showcase of culinary excellence and warm hospitality.||Thank you again, and we look forward to seeing you next time!

The rooms are cozy & the breakfast is great. Having the parking lot close by is also very convenient. A special Thank you to Tuscan for the great customer service and help during our stay. Would recommend this Hilton to friends 😊

I'd give this hotel between a 3.5 and 4. The location is beautiful on Lake Wakatipu and our room was a two bedroom facing the lake with a huge balcony, perfect for reading! Room was spacious, plenty of room for 4 and had a washer/dryer unit which was awesome! Parking cost $16 per day which was well worth it because otherwise you'd have to park way up the hill and trek up and down all the time. There's a couple restaurants on site. We had food from Stacks Pub a couple times and it was fine for a quick bite and a couple drinks. The breakfast buffet was the same food every day and was always quite crowded. We used the indoor pool/hot tub a couple of times as well as the gym. Both were pleasant and not crowded. Overall the location is what I loved about this hotel. Looking out at the lake each day was beautiful and I was sorry to leave. A few improvements that could be made: the shower got water everywhere because of the half-door which didn't move. A room service menu that includes more of a selection.

After two weeks of traveling around north island and South Island, New Zealand, staying at the Hilton resort in Queenstown was a lovely breath of fresh air. The staff is so accommodating and so welcoming. Even when there were a few hiccups with my room, mainly the fireplace not working, they were so lovely and quick to respond. The breakfast buffet at the restaurant was quite comprehensive and delicious, lots of vegan options, as well as hearty protein options, which is perfect for a day of hiking ahead. Although this is definitely not downtown (it's on the outskirts of town), it required about a 15 to 20 minute drive to get it the main square, the location had some perks. There was a nice asking path nearby. It was nice to be near the town of Queenstown, but also to be a bit on the outskirts and feel like I was a serene experience. I never took the water taxi into town but I appreciate it and the schedule had picks up from the Hotel dock. The rooms were spacious and each one posted a different view. I ended up staying in two separate rooms during my stay. Each was spacious but felt cozy with a nice large bathroom.

Great views! Pay extra to get the lake view. Wonderful showers, powerful spray, not like normal hotel showers that only drizzle sometimes. The only problem is parking, $40.00 for valet parking, $16.00 per day if you park at the Double Tree, which is right next door, or if you're lucky, you get free parking on a first come first serve basis, on the street, which there's only room for about 20 cars maximum. When we were there, the bathroom water smelled like rotten eggs, so we had to buy our own water to drink.

First, location: The hotel is located on the lake, near the airport, and the Remarkable mountains, but about 20 minutes away from Queenstown city center. There is a $5 water taxi that will shuttle you from the hotel to the city center. There are scenic walking trails nearby and a few shops but the majority of shopping and restaurants are in town. Second, atmosphere: Posh and sophisticated with a scenic backdrop on the lake. There is lots of dramatic dark wood and scarlet colored couches in the lobby. We had a king room on the main floor (which is the 4th floor) that had a lake and mountain view. The rooms here are a nice layout - there's a separate sitting area with a small couch and chair along with a fireplace. Then there's a step up into the bedroom area with a large bathroom that runs the full width of the room located behind the bed. The room also had a small balcony so you could sit on stools outside. There wasn't a bidet in the en-suite bathroom. It would be nice if Hilton would add bidets to guest rooms even if just the handheld feature. They have a heated pool and hot tub on site along with a sauna and steam room available for all guests. The hot tub does not appear to have working jets so you just sit in a warm still bath. Third, service: The front desk personnel acknowledged Hilton Honors elite program status and explained all the benefits that applied. I mentioned ahead of time that we were celebrating our anniversary on this trip and found a bottle of wine and box of chocolates in the room upon arrival. Internet worked well. We were welcomed back every day to our room with some sort of handwritten note with a towel animal. We had breakfast at the hotel and the spread was expansive with a lot of different options to choose from. The service at breakfast was also outstanding as they were very attentive to removing plates and checking to see what we needed, and offered complimentary barista drinks (lattes, etc) because we were celebrating an anniversary. Overall, it's a great hotel and it was my favorite stay on a 12 day trip to New Zealand.

I was planning on staying at the DoubleTree, the other Hilton-run hotel in Queenstown. I had booked a King Deluxe Lakeview room through the Hilton website. Instead, when I arrived, I found the doors to the DoubleTree hotel locked. Signs directed people to the main Hilton hotel next door. At check-in, I found out that not only was the room that I booked not available, the entire DoubleTree hotel is actually closed. As a result, I would be upgraded to a room at the Hilton. Hilton rooms, of course, go for much more money than rooms at the DoubleTree. So in that sense, I did receive an upgrade. The clerk made sure I still got a lake view room that I wanted. However, I was looking forward to staying at the DoubleTree. I stayed at the hotel back in 2014 when it was still the Kawarau Hotel managed by Hilton. I really liked the rooms for its homestyle touches. There was a kitchen space along with a bathroom configured in what you would expect in a residence. The Hilton, of course, is configured as a five-star hotel. There's nothing wrong with it. It is sophisticated opulence compared to the DoubleTree's simple elegance. Before their openings, both hotels were the victims of the Global Financial Crisis of 2008-2009 as it was unclear if the Kawarau Village complex would ever be completed. Now, they are facing crisis again as New Zealand endeavours to recover from the COVID-19 pandemic. A Hilton manager told me they don't expect to reopen the DoubleTree until the international borders reopen. So for now, if the Hilton website continues to let you book a room at the DoubleTree, you'll get discounted access to a room at the five-star Hilton hotel. Also, the Hilton was nice enough to let me check in early. The clerk changed a room allocation to make it happen. The room and the service was at the expected five-star quality. If you're around Queenstown, I recommend staying at either hotel.

Well this is no ordinary Hilton as the name suggests, it is really more of a resort than a place in the hustle and bustle of Queenstown. It is spacious and well appointed and has a wonderful decor. The rooms are laid out along the shores of Lake Wakatipu, so you don't feel like you are in a large hotel. The best rooms are the suites which if you are lucky are have their own hot tub right on the waterfront. Try to get those if you can. The location is farther away, but you can get into Queenstown by a $5 water taxi which is pretty cool. Also, if you are driving, they have free self parking under the nearby Doubletree and it doesn't take long to get into town. The cabs are a little expensive at $45 each way, so if you do stay here, getting a rental car is a good idea. One of the best things about the spot is that you are very close to the Remarkables, so going hiking is easy. And it is along the Queenstown bike and walkway. There is even an e-Bike concession so you can easily ride the 100km of trail to Arrowtown and even up the Otago if you like. It's also a great spot for runners as those trails are perfect for it.

I'm a quirky girl, I love quirks. But this place has so many - and not in a good way - that it's difficult to recommend. Hotel design: Good luck finding your room the first couple times. Different blocks of rooms are accessible by their own stairs/elevator, and heaven help you if you take the wrong one. Nonsensical floor numbers (the main lobby is on 4) of one elevator, but completely different on another. This became a running joke with other guests we'd encounter in the hotel. After three days we finally (mostly) got the hang of it. This was ESPECIALLY infuriating when we had to get re-keyed every day of our stay, however. Front desk: Front desk staff and manager actually picked a fight with us over the extra 30 minutes late check-out we asked for, after initially telling us it was not a problem. The reservation was split up into separate days, and we had to constantly monitor the charges so things didn't get duplicated. That reservation quirk also caused our keys to stop working every day, which of course you don't realize until you get all the way through the circuitous path to your room. Lobby bar: Great bartender. The Hendricks gin & tonic and the Toblerone drink were fantastic. Free wine for Hilton HHonors Gold/Diamond. Inexplicably closed one evening. Pool: Lap pool, so no room to frolic if another guest is swimming laps. Big changing rooms upstairs with sauna. Generously sized hot tub, but no way to turn on the jets, so you pretty much just steep in the hot water. Breakfast: Typical mix of continental and cooked breakfast items, plus Indian and Chinese offerings. Juicer with fruit and vegetables for creating your own concoction. Cute kids buffet accessible to short folk. Kids buffet was always out of pancakes no matter what time we went, but we did get some made to order for our little guy. He liked the toast better anyhow. You'll pay extra for barista coffee. We got overlooked a lot waiting for just regular coffee. Location: Everyone else has mentioned the location. Definitely off the beaten path, and a looooong way from town. The water taxi was a fun alternative (and reasonably cheap), but it's a 20-25-min ride and getting on and off was pretty tricky with a 4yo as it's a giant step from the piers - if you have mobility issues, it's not an option for you. We've been to Queenstown before, and if you want the convenience of walking or taking a quick shuttle to all the shops/dining/etc, there are better hotels for that. Staying here, you have to plan ahead and spend a while in town to make the transportation cost and time worthwhile. If you're happy to park yourself in one place with just the hotel dining options, go for it, but beware there are still plenty of annoyances to be had.

It was our honeymoon and we got upgraded to a lake view hotel suite! It was on the 1st level right by the water and HUGE. It had a kitchen, living room, 2 bedrooms, and a bathroom. They also surprised us champagne and chocolates. This was the best upgrade and gift out of all the hotels that we had been to on the trip. Pros: - Location: Close to the airport and quiet because it is away from the city center. - Service: Incredible service with the upgrades and treats. - The restaurant: Beautiful view of the water from our table. - Gym: Not a huge gym but it was good and just what we needed. - Pool: The pool was fantastic and so was the steam/sauna Cons: - Location: Far from the city center. If you are looking for somewhere that is walking distance to all the stuff in Queenstown this is not the place for you. But it does have the water taxi right outside. I'd stay here again!

The staff and facilities are great here! We can't wait to come back! I'm a Hilton Diamond member and we spent part of our honeymoon here and we arrived to a bottle of wine, macaroons, and animals made from towels. We booked the room with the fireplace and jacuzzi and definitely would do it again. They are on the first floor and the back patio overlooks the water, which you can walk right too. The jacuzzi also overlooks the water from the back patio. The bathroom floors have heated tiles. The staff was great and accommodating. They were able to call various vendors and day trip travel companies for us, and help us with getting pick up and drop off straight from the Hilton. There is an indoor pool and jacuzzi, in addition to locker rooms and sauna. The restaurants are decent but make sure you book reservations to eat at Wakatipo Grill. We did not and ended up at Stacks down the walkway which was a good casual option. The eforea spa is wonderful as well. The massages were great and the facility was pretty large. The one positive but negative is the location. The hotel is not in town, but offers the only hotel where you are steps to the water from the back of your room. The Hilton offers a shuttle to and from town complimentary but make sure you book in advance, especially the evening returns. Water taxi is $10 a person and also needs reservations. Taxi costs $40-45. Uber is $32-$72. It spikes up and down with surge pricing quite often. It usually takes 30 min to get back down to regular cost. This all being said, we honestly can't wait to go back to Queenstown and stay here!

Upon checkin, I was notified that I was "guest of the day." Because of that, the friendly employee stated I would get free valet parking, an upgraded room, free breakfast with drinks at the coffee bar, and a discount if I used the spa. I thought it was gimmick to try to sell their spa treatments. When I went into their upgraded room, I realize that that was no joke. The room was amazing. The room had complimentary water and wine. On top of that, the room had a balcony view of the water, a gas fireplace, and a bathroom with his and her sinks. I've been to other Hilton's around the world, but I really liked the layout of this room. Just like other upscale hilton hotels, the room was clean and modern. I should have stayed at this hotel longer than 1 night. Thanks hilton queenstown for making this night very memorable.

We stayed here as we are Hilton members and though location wasn't ideal compared to the couple of IHG hotels available downtown (18 minute drive to downtown Queenstown), the staff really made the stay memorable. We had advised ahead of time we were staying for our honeymoon, and we were welcomed with not only an amenity, but also with a couple folded swans and a handwritten note from the housekeepers wishing us a pleasant stay and honeymoon. We were welcomed back every day to our room with some sort of handwritten note wishing us a good stay or another towel animal. Water and turn down chocolate were also never missed. Amenities were replenished daily efficiently. Texts were sent almost daily checking in on our stay. The entire experience was very personable and service was proactive and hands on. Our room was on the first floor facing the lake. Views were calming and beautiful. We had a lovely fireplace which came in handy as the nights could get quite chilly. Bathroom had double sinks, and oversized tub and standing shower. We visited the hot tub and dry/wet saunas during our stay as well, which were nice amenities to have and use for our stay. The hotel grounds are well-kept and lovely to stroll around. Only caveat for us was the parking garage. The Hilton and DoubleTree share a garage, but the garage is under the DT. On rainy days it really made it a hassle, but other than that, our stay was memorable!

A nice resort but please know this place is NO WHERE close to Queenstown. There is a water taxi that is a value and should be used. The hotel also offers a shuttle to the city but nothing to the airport? Meals can be a little bit complicated here. There are many different opportunities but are of mix quality. Unfortunately, as it so far from the city you're often stuck with what the hotel offers. The crew bar has a very awesome French bartender who is super nice! The Lakeside Counter is somewhat limited, expensive and has little to offer. The Chinese restaurant has such bad reviews we never tried it. Our room came with continental from the buffet breakfast but we helped ourselves to the full breakfast and no one charged us extra. We weren't scaming but didn't figure out till the last day what we were entitled to. Both concierges were amazing and super helpful and I would recommend this place if you have a car and you don't mind driving to the city twice a day.

The hotel property was beautiful, and it conveniently has a stop for the water taxi right out front of the hotel, and Hilton guests get a discount on tickets ($5 each way), so it was easy to get in and out of Queenstown. The bar at the hotel's main restaurant has great appetizers--definitely recommend the truffle fries and the prawns. Unfortunately, we did not get to try the restaurant, as they were completely booked the night we stayed. The breakfast in the morning was great--they had everything from omelettes to Kiwi to fried rice to pastries. The only reason I'm not giving five stars was related to service. I'm a diamond member with Hilton, and requested a late checkout. The woman I spoke with said the latest we could check out was 1:30. Hilton could learn a thing or two from Marriott, as Marriott allows their Platinum members a guaranteed late check out of 4pm. Lastly, I called the hotel front desk after we left, as I thought I had left my tennis shoes there. We were waiting for them to check the room to start our hike, but we never heard back from them either way, which was surprising and disappointing. Even if they hadn't found them, I would have appreciated a call back to let me know.

My partner and I would have given this peace of heaven five stars if it wasn't for two things. One - the courtesy shuttle into downtown queenstown operated infrequently at the oddest times. There is only one shuttle bus operating with seating for 11 people, this was always at capacity when you needed it. Alternative transport was expensive (taxi $50 one way) or the water taxis that were also overly full. Two - We both felt nickel and dimmed by the Hilton over small charges, such as a $10 internet fees per night. After spending well over $500 a night little charges added up quickly. Otherwise this was an amazing place to rest your bones for the night. The rooms (king relaxation room with hot tub) have well appointed amenities and awesome views. The staff are very international and look like they are enjoying themselves. My partner I would happily return the the Hilton.

We knew going in that this hotel is NOT in Queenstown. It's about a 10-15 minute drive downtown which isn't terrible if you're able to nab a spot on the free shuttle. It's also nice that the water taxi is an option but can get pricy at $10/person/one way. We were fortunate enough to have our room booked by a family member who is a Hilton Diamond member. Because of this, we were upgraded to a suite that overlooked the lake and received complimentary wifi and breakfast. The room itself is stunning and luxurious. I have never slept in a more comfortable hotel bed in my life. I need to know the brand of the beds so I can buy one myself here in the States!!! The fireplace in the room was a lovely touch and we used that to our advantage on the cooler nights of our stay. The food was plentiful at the buffet in the morning but it did get old after awhile as it seemed only a few things were switched out each day. Regardless, the juicer was probably my favorite! The service was great while we were there and were always greeted when coming and going. I'd recommend this hotel for those who don't mind staying outside downtown and particularly for Hilton honor members as I feel they get a better experience here than non-members.

Beware that the Hilton is located on the opposite side of downtown Queenstown across the lake. Therefore, it's a good 15-20 mins drive into downtown. If you need to go into town for activities, i would suggest staying in downtown instead. Parking in downtown is not super expensive ($10 for the whole day or $1.5-$2 per hour), but it can still be a pain to drive into town each time you want to have a meal. BOO. Signal was POOR. It actually took me a while to find the hotel even though it's ONE lane into the village because there was NO signal as to where the hotel is located. It turned out that Hilton is on your LEFT as you drive downhill into the village (after the second turn). However, the parking structure (free complimentary parking) is further down at Doubletree hotel. It is a few minutes walk FROM the hotel (un-sheltered) . I understand this is the structure of the village but it does not make sense for guests who pay twice the price to stay at Hilton but yet have to walk in the rain to get to their cars. BOO. The lake view room was OK (not much of a lake view, to be honest). It was nice to have a fireplace in the room though. The room itself was spacious, clean and modern. Bathroom was pretty big with two sinks (YAY), a big bathtub and rain shower (LOVE IT). Toilet amenities was disappointing (shampoo/ shower gel/ a bar of soap/ moisturizer). Soap dish at the shower was TINY. Besides the bar of soap, there was no space to put shampooo/ shower gel etc. Perhaps they should install a small shelf in the corner or something? Food at the breakfast buffet was definitely not up to standard. Perhaps it is because we had very early breakfast each morning, and the food had been there for a while, but perhaps do not cook in big batches first? - Sausages/ Bacon were dried - Pancakes were not fluffy - Rice porridge without condiments? (just pickled radish is not good enough) - Steamed dumplings were dried BOO I would not stay at this Hilton again and definitely would not recommend it to anyone. BOO

Interesting switch to turn off the fire alarm! REALLY!! Concierge went above and beyond! However there was a switch in both rooms to turn off fire alarm in the room REALLY is this OK in New Zealand with fire and safety!! Stayed here for 3 nights in a king lake suite although had to move rooms to a smaller suite after one night. Lovely views over the lake. 1st room lovely although kitchen cupboards to high to reach needed a chair and not well equipped. When packing up I was looking for something and moved the cushions from the furniture only to find mouse droppings underneath! REALLY! 2nd suite smaller, no coffee machine, no full length mirrors no hooks in bathroom to hang towels, no line for hanging swimming costumes, small heater. There was a two for one offer on the cheaper rooms not the expensive rooms Why? The whole hotel is an amazing maze of rooms and floors that do not seem to match up!

We stayed here for two nights, and after seeing the view and bathtub online we decided to upgrade to a suite, and it was well worth it. Great room, views, layout, and location. I think the Hilton often has a bad name, however this far exceeded our expectations. The room was spacious with a nice sitting area over looking the lake view with a nice small fireplace, definitely cozy and warm. The bathroom is large with a great soaking tub and separate shower. The shower is also amazing, nice and big with a great handheld shower head, or the option for a rain shower over head. The bathroom floors and mirror are heated so it won't fog up, and the view from the bath tub over looks the lake as well. The only down sides were that the balconies were very small and you could only stand and look out, no room to sit outside, and the walls are thin so you can hear your neighbors when they are being loud. There is easy access to the walking path around the lake, and it is easy to get in and out of the hotel, overall very nice hotel and property.

Worst housekeeping experience ever? Stay tuned. First the good. Decent location, nice ambience, super friendly people. As a Diamond member, got the upgrade, free breakfast and the usual perks. The hotel is looking a little dated but nothing too bad. Water taxi is easy to use and cheap. Nice little coffee/deli shop. But then the housekeeping. Where do I start? My wife and I each had a glass of red wine and it was obvious the housekeeper used a towel to swab out both glasses and put them right back where we had left them (with stains still in the glass). Seriously? No tissue replaced. A bathrobe and slippers still on the floor. No water bottled water replaced (but they left empty bottles on the table). And the bed wasn't made (they just pulled the comforter over the unmade bed and called it good). It's not realistic to run a Hilton property like this and have housekeeping this lousy. Assume it was a fluke but it was a bad one. Probably would avoid this hotel in the future.

Beautiful, new hotel. Spacious rooms with excellent appointments. The water taxi dock is just outside making the easy trip downtown an adventure and cheap!

The hotel is in a very beautiful, remote part of the city, right on a long walking/bike path. It is nice if you do not want to be in the middle of everything in downtown Queenstown. We did have a rental car, and fortunately drove in most times (15 minute drive). It is a $45 cab ride, or you can take the water taxi for $10 each way/person. This is definitely a negative if you plan to go into town quite often. However, we planned our days accordingly. Our room was 3 rooms, with a sitting/living room with a tv, fireplace, and 2 couches, the bedroom which opened up to the deck overlooking the terrace and the lake, and then a huge bathroom with a separate tub and shower. I was very impressed with the luxury in the room, and the stunning views. We took part in the complimentary breakfast, which for $25 was a considerable let down. For $10 more you could get a hot meal... fortunately ours was free but I did not find it worthwhile if we were paying. The amenities (pool/spa/hottub) were all exquisite and elegent.. as well as the other resturaunts. You truly can't beat the views or the remoteness of this resort.. it truly is a place for relaxation.

One of THE best hotel experiences I have ever had. Insane service, great food and the most beautiful room and location. Would be nice if they had a more frequent shuttle service into town/airport but overall VERY happy with my 4 night stay.

Phenomenal staff and great options for dining. Rooms are very clean and comfy. Gym is nice and lap pool great. Cru wine bar has been a nice addition with great seating and views. Shuttle to city has been nice.

stunning. breathtaking. gorgeous. words escape me, but this resort is the absolute best i've ever stayed. our room was right on the water with a picturesque and panoramic view of lake wakatipu. a local water taxi will take you on the half hour to the heart of queenstown for NZ$10/pp or NZ@15/pp return. top-notch service and impeccable surroundings make this a must-see in queenstown.

I wish I had anything nice to say about this place. My family had two suites reserved at the Hilton and it was anything, but pleasant. We started off the trip by having one room's air conditioning broken. They offered us a fan to help with the scorching heat. We then could not attend the Wakatipu Grille which we were not advised about, and had to make other arrangements to get to Queenstown for dinner. Our rooms had dirty towels left in them after room service came to our rooms. To top off our final TWO day stay at the Hilton hotel, we went to the Wakatipu Grille where we had to go get our drinks at the bar from our table, and never had a waiter come to ask us what we wanted for dinner. I would recommend Food On Q, it is a great delivery service if you would like dinner at the Hilton. If you are in Queenstown, don't waste your money on this "five" star hotel. Go ahead and splurge on an AirBnB and truly enjoy your trip.

Booked via booking.com. Got a great room #404 suite like with Great Lake view for NZ$276. Did not dine here. It is true downtown Queensland is a $40 NZ ride each way, water taxi is NZ$10 each way. Spa looked nice. Had a nice breakfast at the nearby deli/coffee shop for $22, versus $70 at the hotel buffet(which they pitch you hard to buy at $25 only if you buy at check in.)There is no airport shuttle, that's nuts, and why only 4 stars from me.

This is a beautifully appointed hotel and we enjoyed our three night stay. Very comfortable bed and pillows and the fireplace was a nice touch along with the beautiful lake view. My only complaint is that the shuttles into town do not run often enough and we found they were booked to capacity well n advance. We took the water taxi which was a fun way to travel but they also operate on a inconvenient schedule and filled up quickly. We wound up using Uber (a $30 trip for 3) as we didn't want to lose any time waiting for the free shuttle. Hilton should provide a larger shuttle bus or run more frequently.

Terrible experience, definitely not worth the high amount that is charged. Front desk check in clerks are unintelligible with thick accents, they refuse to credit or take Hilton Rewards points (I heard this from multiple guests), and they only stock limited amounts of decaf coffee in the rooms (and that's even after calling twice for regular coffee). Their breakfast buffet is horrendous: the omelet I ordered was so dry and overcooked I could have used it to sandpaper my floors, and it takes at least a half hour to get any service (good luck getting a check). Internet is $15 a day, which is outrageous considering the overly expensive room rates. The bathrooms do not have room to lay out a toiletry bag. Overall, you would be much better staying in a less well known hotel than this chain hotel with terrible service and limited amenities!

We had a nice room overlooking the water. I honestly didn't mind the distance from downtown because it's close to the water. This was just okay lodging, nothing too special. The rooms are a bit small though, so just expect that.

What a stay! Excellent room, superb service and everything you could need are all at the Hilton. Couldn't imagine having stayed anywhere else. About 15-20 minutes to Queenstown, and with so many transportation options (water taxi, free shuttle, free rental car park, activity pickups) we were really happy to be in such a peaceful place right on the lake with access to the Queenstown Trail right outside our door. Our concierge Nathan was so great in helping us book the right activities at the right place and the right price based on our interests. Right on property are 3 awesome restaurants, eBikes, and a very nice spa...all of which we tried and HIGHLY recommend. We were super active trying almost everything there is to do and we're thankful to have the Hilton comfort to come back to every day.

This hotel is not in Queenstown!! It's 15 minutes drive there past a town called Frankton. The service was terrible for their breakfast. I ordered off the menu and my husband got the buffet and I got my breakfast 44 minutes later after telling 3 different people. They comped my meal as they should have as we both essentially are alone. Our king room was two twin beds separated 1960's style and they had to fix that. Mind you this is part of our honeymoon. lol. I joked we could hold hands across the gap. The room was nice I'll give it that. The wine bar was so dead they had to close before we could get downstairs at like 8 pm. Then we went down to the bar in the grill where there were only about 15 people in total at and it still took the servers at least 5 minutes to even acknowledge us standing right in front of them. I would never recommend it to anyone. Apparently some Japanese company bought it recently. Maybe it's something to do with that but doubtful.