Hilton Rio de Janeiro Copacabana

Whilst perhaps not the most modern hotel in the Hilton Group, we had a great stay at this hotel. It was spotlessly clean. Staff were over and above helpful. We are Hilton Honors members so access to the lounge helped. We were looked after in great fashion by Rogerio who helped us with planning some of our excursions ( and helped us follow the Brazilian Teams in the Club World Cup) as well as Fabrianna ( in lounge, rooftop bar and at breakfast) , Eduardo Frank (lounge) , Anderson ( roof top bar/breakfast) and Raphael ( reception area) , not forgetting Karla (housekeeping, floor 23) for her great service and kind thoughts. Having mentioned individuals, it takes nothing away from all the other staff , who were all welcoming, helpful and definitely made our stay enjoyable. The hotel has a great location just across the road from the Copacabana Beach with its own seating area ( although not at waterside , perfectly fine) and is within easy walking distance of a number of great places to eat. ||The roof top Bar area has great views, small pool and comfy seating. A second pool on floor 4 looked great but we didn’t access it as it was ( for us ) the wrong time of year - a bit windy. Breakfast area at times could be busy, like most places, although well stocked/restocked with a wide range of breakfast items to suit all tastes ( even a Juicer!). ||12 o clock check out looked a bit busy , like many places( FYI), Ubers/Taxis easily picked up outside. We enjoyed our stay and felt safe an comfortable. Loved the staff. Thanks for having us!

Incredible experience at this Hotel. From the room to the facilities we had a great experience. ||The Hotel Location was great, just in front of the beach, where they even had a private spot with Chairs and Umbrellas.||The rooms were spacious and offered all required.||The Facilities were amazing. 2 heated Pools and a spa area with Jacuzzi, Sauna and steam Rooms.||The Bar on the top and breakfast offered great Food & Beverage Offerings, where the great hospitality of Alessandro made the stay even better.||My only suggestion would be to keep the Rooftop Pool for Adults only as when kids were around it did make some of the adults uncomfortable.

I stayed here for 4 days. Although the hotel has quite a few questionable reviews, I decided to give it a chance since it’s part of the Hilton chain (my favorite). For a property built in the 1970s, it’s relatively well preserved. The room was just okay, but I experienced several issues during my stay. For instance, I asked to have my room cleaned before leaving the hotel in the morning. Someone at the front desk took note of my room number on a piece of paper, but when I returned around 5 PM, the room had not been serviced. I had to wait nearly two hours, making several phone calls, going down to the front desk, and even speaking with the manager before it was finally cleaned. The food was good, although I found the cocktails lacking in flavor. Breakfast was very good as well, but be aware, they close the doors exactly at the scheduled time. Even being one minute late means you won’t be allowed in. On the positive side, the hotel offers beach access with chairs and umbrellas for relaxing, and the views from the terrace are stunning. However, another concerning issue was the number of guests due to a pharmaceutical convention taking place at the time. The elevators have a maximum capacity of 10 people, but on several occasions, more than 15 people crammed in, creating a serious safety risk. I actually got off the elevator for my own safety, even though I had boarded when there were fewer than 10 people. Unfortunately, the hotel staff doesn’t monitor or control this at all. Overall, this hotel has a long way to go to meet the standards expected of a 5-star Hilton property.

Hotel room is huge, the facility is a bit old and the windows are not top to bottom, but I still get amazing views..There's no free bottled water provided. This is a very odd thing for a five star hotel. I used the spa treatment as well, it was okay. The location is very good, right next to the beach. There is a big supermarket nearby.

I am writing to express my deep disappointment with our recent stay at your hotel. Unfortunately, the experience did not meet our expectations, especially for a hotel that claims to be five-star. The rooms were extremely outdated and did not reflect the standard of comfort or luxury one would expect from a five-star establishment. Furthermore, the behavior of both the staff and the manager was unacceptable. They lacked basic courtesy and respect in their communication with guests, which is highly unprofessional. It is clear that proper training in customer service is still very much needed. Overall, this was a very poor and frustrating experience. I hope you take this feedback seriously and work on improving the quality of your rooms and the professionalism of your staff.

Great place for my birthday trip. Location was excellent. Clean, comfortable...had an ocean view room. The o ly thing missing in our room was a full length mirror. Lots of local restaurants and bars away from tourist traps. Both pools are lovely...we used the rooftop pool and bar more. Thanks to Wellington and Raphael for their friendliness and kindness. We are planning a return visit.

We had a wonderful time in Rio. |In the internet we found very bad informations over the hilton hotel in Rio. |We can say the hilton hotel in Rio it´s a very nice hotel with beautiful service - people. |The location is directly on the cobacabana beach. |The best location at cobacabana beach.||The service at the breakfast times was beautiful! Please say greets to the service Team from the breakfast!|1.Francisco|2. Anderson and 3. Daniel are beautiful people at our breakfast. |We have every morning many fun with your service - team.|Every day we like a very good Cappuccino and the orange juice. |All the food was very very good. It´s a very big breakfast buffet.|The breakfast times 6.30-10.30 a clock. |On the last day Francisco and Anderson make for us a nice card with many greets from the team for my an my family.||I am manager by Deutsche Telekom (German Telecom). My company look for a very good service. ||Many people from my company can look to Francisco and Anderson for a very good service to the customer. ||We make many holidays in the world (USA, Australia, Southafrika, Mauritius, Bali .....) but the service in Hilton Rio was the best. ||My daughter order every day omelette by Gilson Ramos.|The omelette the best ever and Gilson Ramos was very friendly. ||Oh I forget: mrs. Arroyo:||I ask with email for a free upgrade for our honeymoon trip (25years).||Mrs Arroy give us a upgrade for free in room 2314 und send a plate with chocolate - strawberry. ||2 Pool in the 4 level and in the highest level 39.|At the level 39 from the pool level you have the best view over the copacabana beach. Its a rooftoppool. ||The bed in the room was excellent.|The shower in the room was nice. It´s comeing many warm water. |You can open the window a little for fresh air. ||At the copacabana beach you have free umbrella and chairs. ||What can I say: All was the best at the hilton hotel copacabana. ||We come safe back to Rio de Janeiro and back to Hilton Rio de Janeiro Copacabana.

I have to say the location was good, but I had the switch our rooms because the first room they gave me was so loud I was making a sick from the chemical SMELL! The second room we got was very chemically smelly also. I do have to say the view was great, location was great and it had a good bed. I think hotels need to invest in softer closing doors and soft closing toilet seats, really is that too much to ask?. I had to let the front desk know a couple times that the people stay next to us. Both sides were very very loud and slamming doors until 2:30 in the morning. It was just so rude. I know it’s not the Hotel’s fault but other issues that we have with the room definitely was. I would not stay at this hotel again. It was not a Hilton standard hotel although it was very pricey! Internet was not the best! I JUST CANT

Great experience at Hilton Copacabana. Just across the street from the beach, with a dedicated space at the beach for hotel guests with chairs and umbrellas. Building is not new, but well maintained. We booked ocean view room and received upgraded room with views of Christ the redeemer and the ocean, it was superb. Breakfast buffet was complimentary with my booking and included fruits, eggs, charcuterie, and lots of bread varieties. 2 pools, both were small with somewhat limited seating, but were never too crowded when we went. Staff was very friendly, helpful, spoke excellent English and helped with any questions we had of the city.

We enjoyed a three night stay on our recent South America guided tour. Pros: * Copacabana Beach directly across the street * a hotel comcierge * hotel security presence in the lobby * great waitstaff * nice views from our hotel room on the 25th floor & the Lounge on the 39th floor. Cons: * very busy all the time * believe it or not - you can't flush toilet paper in your bathroom. must be tossed into the waste paper basket. * if your room was booked by a third party, this Hilton won't record your stay. I can understand not earning points but a stay history should be allowed. There's an all you can eat buffet on the 4th floor with an omelette station. Looks like plenty of choices but lots of carbs.

Even more problems - streaming down. Internet down. The doors slam ridiculously loudly - you will be awakened. We also heard chairs moving at 3 am in the suite above us. Just a nightmare. The breakfast is bland with boring flavors and not worth the price at all.

This is a four-star hotel in a five-star location. Situated at the far northern end of Copacabana Beach, this Hilton is a bit of a walk from Ipanema, but that positioning also means sweeping views of Copacabana's shoreline from rooms on the SW side. It offers an exceptional vantage, which is enhanced by the height of the hotel -- 39 stories overall, with a rooftop bar and pool. In general, the hotel is an anchor for tour groups and cruise lines, so it has an overrun feel even in shoulder seasons, and that makes it difficult for the staff to provide good service at times (with a perpetual line at the reception desk, little chance for late checkout, etc.). The highlight of our room was certainly the view, but comfort and design overall were underwhelming. In particular, it is not standard for a five-star luxury hotel to have a sign in the bathroom stating that toilet paper should be thrown in the trash can, not the toilet. While a bidet was provided, it would be preferred that the hotel address its plumbing issues instead of asking guests not to flush toilet paper (there was also a strong sewage smell in the bathroom of the first-floor gathering area as well, perhaps speaking to an issue in various parts of this older hotel). Our bathroom was quite tight as well, with the placement of the bidet and toilet making it difficult to access the counter space, and we noticed a strong moldy smell each time we entered, with mold visible along the shower caulking and fixtures. It's not uncommon in beach locations but would should be addressed nonetheless. In terms of comfort, the bed was extremely hard, and the room overall seemed tired and in need of a bit of updating. Strong points included ample closet space, a huge TV, and large windows showcasing that gorgeous view. It's also a treat that the hotel also offers chair/umbrella access across the street on Leme Beach for all guests.

So far we are loving our stay here. Renato in the Diamond lounge has been extremely pleasant and most helpful. From the amazing breakfast layout of fresh exotic fruits to the cheese table and omelet bar I am Completely sold on the service and good life here. Rooms are average but that's to be expected in such a large hotel. Located perfectly across the street from Copacabana this is a safe and convenient area. Walking did to the local mall.

Okay so I'm eating this place 4 stars but not because of anything bad because this place was amazing!!! We are diamond members with Hilton baby we only stay at Hilton's lol anyways we got here and check in was super fast and simple and after traveling for 12 hrs this is all we needed!! We got to our room and we booked a double the room is a decent size you walk in and have a closet to the left with all the things you need, restroom as well. And the view something you didn't know you needed but you got. Omg the view from our room was amazing, waking up everyday to that view was just great! There were little chocolates to sample which were good. Also received complementary breakfasts and happy hour with drinks! The happy hour had a bunch of appetizers and desserts that were all bomb. The rooftop pool was my absolute favorite part of this hotel, so this hotel is located right infront of the beach you really cannot beat this location. The rooftop pool has the most amazing views ever. You can see the mountains, some favelas, cristo and the beach. Just natures gift to this hotel. But not only that the staff at the rooftop pall was the best. The bartenders are super sweet and helpful as well as a great time. All in all I would def stay here again.

You just can't beat the location. You are close to the beach, shops, and lots of great restaurants. There is always security present in the lobby. The employees are friendly. We received breakfast with our room. It was wonderful. There were so many options to choose from. Fresh fruit, ready made breakfast items, yoghurt, an omelette station, cold cuts... Our server brought me delicious hot chocolate. They really shine in their breakfast offering. My least favorite part is that until you put a card in the slot in your room, the a/c stays off. With the outdoor temperature in the 90's, my room was hot when I entered it. You can only move the temperature to 18 degrees Celsius but the reality is my room never got below 24. I quickly learned my lesson and put a business card in the slot when I left my room. That way it at least maintained the 24 degrees it didn't get below. The room is large. The bed is fine. Not the most comfortable I've slept in but good. The room felt a bit tired in the decor but was okay. The bathroom was pretty dark and small. But everything was clean so I was happy. There was also a bidet in the bathroom. The rooms are quiet. My room was close to the elevator yet I did not hear any noise. The rooftop pool is a small infinity pool but definitely worth the visit. There are tables to sit at and lounges for sunbathing. The biggest reason to go up here is for the view. It is simply spectacular. It really is worth going up just to look around. You can sit and have a drink but there isn't even any pressure to do that. There is also another larger pool on a lower level. It is larger but doesn't have the same view. All in all, the reasons to stay here far outweigh the reasons why you would not. I thoroughly enjoyed my time here.

We booked last minute through Hilton Honors app due to a flight delay, and got a great deal. King room with ocean view for $160. We enjoyed the beach, beach boy service s, and rooftop bar. Room was clean with a comfortable bed and good AC.

It has 3 stars because the service is amazing. The staff is wonderful. Location is steps away from the ocean. The breakfast buffet has a good selection on it with eggs to order and make your own juice. The rooms are moderate and some are showing a bit of wear. The hotel gym is ok at best. Small and not as luxurious as featured. Not really much to say about the place. It's not a glamorous as it sounds. Right in the middle of the pact. No major frills

Located right by the beach with an ocean view. Breakfast is included. Omelettes, waffles, pastries, coffee, juice and much more. The pool, sauna, steam room, & spa is very nice. A lovely experience at the Hilton.

Excellent location near to many restaurants, bars and nightclubs. The hotel is on the corner of Atlântica Avenue and Princesa Isabel Av. The Sensoo Bar & nightclub is directly in front of the hotel entrance, on the other side of Princesa Isabel Avenue. The hotel has two swimming pools.

We came to visit the rooftop as well as to make a decision if we were going to stay at the Hotel on way back from Búzios. They would not let us up to the bar because we were not a guest? Never seen a bar that will not allowed someone apart from their guest to visit. The front desk was extremely rude letting us know we were not allowed!! Being a diamond as status I wish for a better service. Never going back nor start there!

Formerly the Windsor Hotel (look for reviews under the Windsor.) Great location. The Hilton has upgraded the little amenities such as blow dryers, irons, and hot pots but the rooms haven't changed. I love the pool on the top floor. The Roof has a bar with nice bartenders who create delicious caipirinhas served with a fabulous view of Copacabana. The staff seems happier. www.hilton.com

Great location, right on the beach. Near restaurants, pharmacies, supermarkets. Rooms are spacious and beds very comfortable, pillows are great. However my window could not be closed, so all the noise from the street could be heard. None of the phones in the room had a dial tone. Reported three times on day one to reception. Nothing was done, reported again day two. Still no resolution to my request to repair window and phone. I'm somewhat miffed.

Everything is subpar outside of the room service. They come up with phantom charges that they cannot explain which is ridiculous. I am hoping Hilton can rectify this nonsense. I paid for my complete stay upfront. They charged me for extra days after that I had already paid for. They knew they could get away with it because I was in a hurry trying to catch my plane. HORRIBLE.