Dreams Rose Hall Resort & Spa

Check-in was scheduled for 4 pm, but unfortunately, our room wasn’t ready until 6 pm. To their credit, the hotel made up for this by offering us a complimentary late check-out (normally charged at about $50 USD per hour), which was appreciated. The facilities overall were clean and well maintained. However, the spa was missing a sauna and steam room, which was a bit disappointing. Food was mixed. The Italian restaurant was a highlight with very enjoyable meals. The buffet had a decent selection, but many items were served warm or even cold instead of hot, which took away from the experience. The restaurant staff were excellent — very friendly and often went above and beyond to accommodate requests, which really stood out. Entertainment was varied. The DJ played throughout, but the music selection could have covered a wider range of genres. On the other hand, the poolside entertainment was fantastic, and the lazy river/tube pool was a lot of fun — we ended up spending a full day just relaxing there. Rooms were decent and clean. The bathrooms felt a little dated but were well maintained. Overall, it was a comfortable stay with some memorable highlights, though there are a few areas where the experience could be improved.

This hotel does not align with the Hyatt Resort brand of excellence. Hyatt needs to take time to invest in upper echelon quality of aesthetics here. The lobby and the grounds overall are beautiful with breathtaking views of the golf course, beach and ocean. Customer service overall was good with a rapid response to an issue I encountered. The staff was predominantly engaging, upbeat and polite especially in the cafe and in the reception areas. However, room service was poor. It took 3 out of the 4 days of room use to receive service, evwn after speaking to our room butler. From what I understand from other members in our group that staggered into the hotel over the weekend, there were issues with turnover due to mismanagement of room capacity and guests. The food is 4/5, with the best being The Jerk Hut off the beach. The buffet can be hit or miss if you're looking to have good Jamaican food daily. I wasn't a fan of themed eating surrounding non-caribbean/Jamaican food, especially the Mediterranean night. The ackee/saltfish, callaloo, white rice, brown stew, curry chicken and porridge were a hit aside from the fresh fruits and veggies. The facilities are the not so good part in this experience. While the conference rooms were nice along with some ither areaa, the rooms and some other common areas were dilapidated and dated. Paint was mismatched or poorly applied in some areas. The walls need a good scrub down and repainting in the rooms so the white looks pristine. There were leaks likely due to extreme condensation from competing tropical outdoor temps and cool indoor temps. If there was a mold smell, it wasn't evident since air purifiying aroma misters were placed throughout the property. The smell was pleasant. There should be a service elevator to accommodate staff. Sharing the small elevators with guests and staff that had equipment and food was a challenge. The entertainment was fun and interactive: staff went above and beyond to ensure patrons had a good time. A positive side is the variety of amenities to enjoy all inclusively with dining, a cafe, pools, water activities, shops, seperate adult as well as family friendly spaces to enjoy for all. While this is a famly friendly resort, it was not run down with children. The noise level is average without the chaos that can sometimes ensue on resorts. It was overall a nice place to relax. I hope they take heed to the criticism and make improvements.

We stayed for a week with our 11 year old. The staff is extremely friendly and always ready to help. The rooms were kept clean. Food is good. The spa was wonderful! The water park is great too. I had the best time staying here. Thank you Dreams for giving our family an unforgettable experience!!

I had an amazing stay! The staff were friendly, welcoming, and always ready to help. The room was spotless, spacious, and very comfortable, with all the amenities I needed. The location was perfect. Restaurants Breakfast was fresh and delicious every morning. I truly felt at home and will definitely be coming back. Highly recommend!

I’ve traveled to the Caribbean many times, and unfortunately Dreams Rose Hall in Montego Bay had the worst customer service experience I’ve ever had. Some of the female staff, in particular, were extremely rude. At the Rum Factory, the manager Tanya and the hostess Diamond saw us walking up, looked us up and down, whispered something to each other, laughed, and then proceeded to treat us rudely while we were simply looking at the menu. It was uncomfortable and unwelcoming. Throughout the trip, there were several moments where I felt there was a level of racism from some of the female staff. On multiple occasions, we were left waiting for a drink order while staff served others around us without acknowledging us. Despite tipping and paying a lot of money to be there, we should never have been made to feel like a burden. It got so bad that we had to raise the issue with the F&B manager, Jean. He did an excellent job listening, validating our concerns, and going above and beyond to try and salvage the rest of our stay. I also want to point out that many of the male staff were consistently polite and welcoming, and the entire team at the Seaside Grill was fantastic. Their kindness really stood out in contrast to the poor treatment from certain others. Aside from the disappointing staff interactions, the resort itself is beautiful. The grounds are well-maintained, the buffet was amazing, and some of the restaurants we visited were excellent. The rooms, however, are a bit outdated and could use some refreshing. Overall, the resort has potential, but the service from certain female staff left such a negative impression that I cannot recommend it.

I believe it's in a very good location with all the stuff necessary to make it great. Excellent views of the ocean and landscape, multiple pools with slides, tennis/basketball court, golf course etc. What I think could be better, is more emphasis on food service. The food should not be cold. Particularly dinner needs to be addressed. Other than that Excellent resort for everyone whether you are single, coupled, coupled with kids or older folks. It caters to all. I need to note that the staff was very kind, helpful and intelligent.

My husband and I celebrated our birthday at the lovely Dreams Rose Hall Resort and Spa. This resort exceeded our expectations and we were a bit worried because of mixed reviews but our experience was very good. The staff are so friendly, Melanie and Spicy from the entertainment team, the front desk ladies, Greg from Rum Factory, The Seaside staff members. I can't stop saging this but as a Jamaican living in Jamaica, most properties aren't that welcoming of locals and I truly appreciate the fact the Dreams Rose Hall made us feel at home and truly apart of their family. They went above and beyond for our Birthday Celebration and we can't wait to return for another adventure. If you need more insights about this resort, feel free to reach out to me on Instagram at ajstravelservice I'm a licensed travel agent and I'll be happy to assist you. If you're thinking of booking this resort, don't hesitate, book that trip!

A beautiful looking resort on the outside and in the lobby and places like that being refreshed. But the room we're in was definitely due for a refresh. Hopefully much of it is refreshed. I can give it a five if I ever come back. The only downside for me and I mean just for me is there's kids there and I am not a kid-friendly sort of person at the moment. You're having spent the whole lifetime raising children. I really do like the peace and quiet of just adults. If it's the same for you then don't come here cuz there are kids galore and AC to be having a great time. Lots of the parents seem to be having a great time too and I applaud that. The only place we were able to dine in our short stay ; because we had a delayed flight; Was the buffet downstairs. My wife and I both agreed that it was twice as good as the sandals resort at Royal Caribbean. People here seem a little more genuine than some of the workers over at the Royal Caribbean as well. This is based on a 12-hour stay and not a 7 and night stay at the RC.