Nitzan Marom
Google
Disappointing experience despite the beautiful setting
The resort is undeniably beautiful and the staff is generally friendly — but unfortunately, our overall experience was frustrating and disappointing in many ways.
If your room is far from the main areas, you’re entirely dependent on buggies to get around — and we repeatedly had to wait up to 30 minutes for one. With small children, this made basic things like getting to breakfast or the pool extremely stressful.
On our first day, our children were injured by sharp, uneven mosaic tiles in the kids’ pool. It took two days until the pool was finally closed for repairs — but no alternative was provided, leaving the younger kids with nothing to do.
Although the hotel offers bikes for getting around, they’re all taken by early morning and there’s no system in place to ensure fair use — people just keep them all day, and we never once managed to get a pair.
The food selection for children was very limited and repetitive, with the so-called kids’ corner offering the same two or three dishes every day.
Worst of all, the air conditioning in our room failed every single night. While staff were polite and apologetic, the issue was never actually fixed, which significantly impacted our comfort and sleep.
This resort could be amazing — the rooms are large and well-designed, and the scenery is beautiful. But the poor management and lack of responsiveness to real issues made this stay a letdown. I wouldn’t recommend it to families with young children.