Hilton Sydney

Beautiful hotel in the heart of Sydney. The rooms are small but well designed and comfortable. The location is excellent, set in a great shopping district with easy access to trains, the subway, and the light rail. It is an easy walk or quick ride to the wharfs and Chinatown. One of the highlights is the great speakeasy, perfect for a relaxing evening without leaving the hotel. Overall, a wonderful stay with an unbeatable central location and great amenities.

Posted on behalf of my parents: We recently stayed at the Sydney Hilton Hotel for our 40th Wedding Anniversary. We purposely picked that Hotel because it was part of an internationally recognized Hotel franchise which we thought would provide us with a memorable occasion for our 40th Anniversary celebration. It was certainly memorable, but unfortunately for us, it was for the wrong reasons. It started not long after our arrival when we tried to access our room, however, we quickly found that our access cards didn't work. I then had to go back down stairs to Reception while my wife waited with our luggage to obtain new cards to access our room. Once inside, our next issue was that we couldn't access the streaming service on the in-room TV system. We called reception, but after waiting an hour and with no help in sight, we again called Reception who said, "Oh, haven't they been up there yet"? Eventually a lovely gentleman by the name of Prabin came up to check it out. Unfortunately, he couldn't get it working either and suggested that perhaps a change of room would be advisable. We reluctantly agreed and packed up our bags and the Hotel arranged for us to move to another room on a different floor. We again got new access cards from Reception and tried to use them in the Elevator, but you guessed it, without success. This meant a further trip back to Reception to obtain yet another set of access cards. This set, the fourth since we had been there, was provided to a Hotel Porter who was assigned to help us with our luggage which we had been lugging to and from Reception each time a card change was required. On this fourth attempt, we once again didn't get off the ground floor as the Porter couldn't get the Elevator to recognize our assigned floor with the new cards. So, back to Reception once more. Eventually, after our fifth set of cards were issued (yes, can you believe it - 5 sets of cards!) we finally made it into our room. Through all of this the staff were very apologetic as they could see the frustration we were experiencing. Once inside our new room, we tried to access the Streaming service again, without success. However, on this occasion we decided to just give up on it, as we thought "Oh no, we're not changing rooms again. We couldn't possibly go through the cards fiasco again". On our last morning at the hotel my wife went to breakfast early and the waitress advised her that as a "Hilton Honors Member" she was entitled to a discounted breakfast. She was advised that the cost was $25 which my wife gratefully accepted. However, at checkout later that morning Reception indicated that her breakfast cost was $45!!. My wife advised that was not what she was told earlier, however Reception indicated that what she was told was not correct and the full fee was applicable. Eventually, the breakfast cost was decreased to $35, which we paid, however the lack of communication between the Hotels Department's was disappointing. Needless to say, we will not be returning to the Sydney Hilton anytime soon! Edit: response to Hilton now attached as a photo

This is a pretty standard Hilton, with all the usual facilities. I think when it was built 50 years ago, it would have been a fantastic hotel. Since then other high rise buildings have been built around it so the views are not very good. Still, its ideally located, especially if you use the metro to get in from the airport, as its 2 minutes’ walk from Town Hall station. The facilities are excellent. It shares a gym and spa with a local gym so has really good facilities. There is also onsite parking. The executive lounge is nice and has a good breakfast and canapés in the evening, so you only need to get lunch. We stayed here a few times on the trip and used it as our home base. We were able to leave luggage here between trips, which meant we could do things like Uluru using hand luggage. The rooms are also nice, clean and up to the usual Hilton standard. It’s a convenient, quiet hotel. I would recommend staying here unless you particularly want views over the bay.

As Hilton Diamond members, the incredible buffet breakfast in the main dining room was complimentary. The food was fantastic and there was so much to choose from. We also really enjoyed the food and wines in the Executive Lounge. Our room was upgraded and had a nice view. We stayed five nights using points. We thought the location of the hotel was perfect. I highly recommend staying.

Currently staying in a Junior Suite with Executive lounge access. The common area refurbishments is beautiful (lift wells and hallways!!). Our room at over $800 on a Saturday night is spacious but basic. Partly refurbed (cheaply as possible) but with basic amenities and basic furniture and dated bathrooms. Cleaning staff are great - thank you. The Executive Lounge (now on level 1 is basic basic basic.cheapest of cheap wines and canapés. The lounge feels like a canteen (all wipe down surfaces, no windows or external outlook and no clearing of glasses, plates etc. The Hilton is trying to be five star through its amenities and offerings but isn’t quite up to standard. It’s K-Mart 5 Star 😢 😩😆

We stayed at the Hilton Hotel Sydney for 8 nights over New Year’s Eve. The check-in process was very fast and efficient – we were checked in within just a few minutes. As Diamond Members, I had booked the lowest room category and we received a room upgrade to a King Executive room, which we truly appreciated. The room size was perfectly fine for a city hotel, clean and functional. A major point of criticism was the breakfast. It was very crowded every single day, and we sometimes had to wait 10 to 15 minutes before even being seated. The most disappointing experience occurred around New Year’s Day. On December 31st, we specifically asked about the breakfast hours for January 1st, as many guests were in town for the fireworks. We were told that breakfast would be served until 11:00 a.m. However, when we arrived at 10:30 a.m., the restaurant was already closed, and some of the buffet stations had already been cleared away. Guest communication should definitely be improved in this regard. On our last day, we also used the fitness and swimming pool area. Unfortunately, this was a disappointment. The facilities felt very old, worn down, and not particularly clean. This was especially surprising given the otherwise high standard of the Hilton hotel above. Despite these issues, we would still stay at the Hilton Sydney again if we return to the city – especially due to the central location, the quick check-in, and the benefits of Hilton status. With better breakfast management and a renovation of the fitness and pool areas, the hotel could significantly improve its overall quality.

Long time since I stayed at Sydney Hilton, my wife wanted proximity to the QVB, A 1 minute walk, & the brand name stores are another 2 minutes walk with Pitt st Mall, Centerpoint tower & David Jones. The most centrally located 5 🌟 ⭐ hotel. Rooms are well presented, modern, with night blinds which i love. The Executive lounge is on lvl 1, no windows / view, with a bland atmosphere. Bottom tier spirits, no name wines 1 year in the bottle. No canapés just some snacks, fruit, sliced small goods, anti pasto condiments. & breakfast is nothing special. HOWEVER, I suggest booking a room with space, a view & pay the extra for breakfast as the Glass Brasserie is Exceptional. The decor, location, food & professional staff make this the place to experience the Hilton offerings. A slight hiccup with my expectations saw me attending reception where DEVI came to the rescue. I paid for a slight upgrade & was given an amazing one. Her dedication & determination for customer satisfaction earned this review Yugen also gets a mention. The Hilton surprised us, the staff won us. An enjoyable Christmas 🎄 with relaxed atmosphere. I recommend you stay & sample what this hotel offers. On site parking as well. 🌟 ⭐ 🌟 ⭐ 🌟

Staying at this hotel at the moment and felt compelled to write this review. A disappointing experience. I came with friends for some R&R so we were looking to enjoy a comfortable quality hotel room but they are underwhelming considering the price tag. While dated, they are well maintained however the amenities leave a lot to be desired. There is no in room mini bar just an empty fridge. You can order drinks via in room dining however there are no options for other typical mini bar items . In addition in room dining food is not available 24 hours. Although there is a filtered water tap on the bathroom sink, the option of bottled water would have been helpful. Unfortunately the bed is very uncomfortable with no softness. In fact I am writing this in the early hours as I can’t sleep. Another issue with the room is the lack of entertainment options. No movie channel and no option to stream. As the purpose of my stay was relaxation I had planned to watch a movie or 2. All of these things could have been forgiven if the price reflected these issues. If you are not going to provide basic room amenities and comfort your prices need to reflect this.

Great hotel with the perfect location. Everything was fast to get to with a 15-30 min walk. If you are interested in heading to the opera house or the great restaurant area in The Rocks this hotel is fantastic. We were given an upgrade which was nice but still found the room to be small. There's a executive lounge but come early! Tables were hard to come by as was the food options. It starts at 6:30 we arrived at 6:15 and everyone was eating already and tables difficult to get. They had great shrimp options by 6:45 no more shrimp and other food options were given. My suggestion is go earlier! As diamond breakfast is complimentary as well and man breakfast was amazing!!!!!!!!! Soooo many delicious options!!!! The best breakfast I've had at any Hilton with a great view at that!

Nice hotel in the Central Business District. Close to everything and the tram just outside makes it easy to get around. The staff is amazing, with check in problems, they went above and beyond to make it right. I highly recommend.

The location is good because it is in the less busy part of town yet very walkable to shopping malls and tourist sights. The front desk staff was very nice and polite. The lobby is very pretty and has plenty of comfortable places to sit or to have a cup of tea. Our hotel room was nice and the bathroom was pretty big. Our view below was of the fountain, and we could see very far without any other hotel obstructions. The elevators were pretty quick. The gym and pool are on the lower floor, and they both were well maintained, though the gym was very small and crowded every time I went in.

Had a lovely stay at the Hilton in Sydney and it's on George st, it is in the middle of everything like a 10 min walk to Darling harbor 4 stops on a tram to The Opera house, I went to China town which is like 5-10 min walk and the Westfield mall is around the corner, the staff is friendly and the rooms are lovely, it was my birthday and stayed there for 2 nights and I was surprised they gave me Champagne, thank you I was truly surprised :) Alessio was so friendly and nice :)

I last was here about 8-9 years ago and at that time, I was so impressed. The location was fantastic, the property was modern, beautiful and well-staffed, and they took great care of me as a Hilton Diamond member including an upgrade and a nice Executive Lounge to hang out in. Fast forward to now, post-COVID and much as changed. I'm unsure if this is the new normal or if they are having issues with staff shortages and budget constraints but the place just seems to have gone down a notch in just about every regard. Don't get me wrong, I am a Hilton loyalist and a lifetime Diamond loyalty program member so I am not trying to badmouth the brand. I will still continue to stay here when my work takes me to Sydney but this time around, the property just didn't shine the way it used to. Gone are consistent doormen and I found the front desk sometimes unstaffed. I expect that at budget hotels but that should be a minimum standard at places in the mid-3 digits per night for a room such as this. I also was a little surprised that the area around the hotel has become a lot less bustling tourist and motivated business workers hustling to enjoy their day and has a much more homeless panhandler feel to it peppered in with the addled druggie back-packer groups just loitering around all of the closed businesses in the middle of the night. When you add in the multiple areas of vomit staining the sidewalk from the late night revelers closing out the bars, it really gives you a sense that the business district of Sydney has taken a real downturn. It feels like Sydney borrowed the playbooks from Portland, Seattle or San Francisco and are doing a reasonable job of running their societal strategies from them. Within the hotel, the public spaces were clean but seemed to lack staff. The room was comfortable but nothing over the top. The restaurant and bar selections are uninspiring. Even the attached private gym which all guests have access to 24/7 seemed a bit run down. For $450 AUD/night, I expected a bit more as a hotel guest. The Executive Club was where I really noticed a downward spiral. Higher end Hilton branded hotels, especially international (non-USA) locations have some outstanding Exec Clubs that are often well-appointed, private areas with fantastic work-spaces. They are great to enjoy breakfast in or evening cocktails after a jet-lagged work day. This one had the bare minimums in terms of offerings. It is a fairly large space which is great but it is showing its age and was only staffed with cleaning person during most hours instead of the usual staff that can assist you as concierges. In the mid-afternoon, there were no staff and there were dirty tables all over needing to be bussed. When I entered around 3:30pm, I bussed my own table just to have a clean space to sit at. That was just plain disappointing. Sydney is a long way from home for me and I was let down by this Hilton experience. It was not a complete failure but it was clearly lower than what it should be given the prior stature of this hotel and its location. I will stay here for the location when I am in the area but otherwise, it will not be in my list of top international destinations.

I got upgraded from king guest room to city suite and it is huge! Great views and a jetted tub and 2 TV's and 2 toilets. Also got access to executive lounge as diamond. City suites are on the 42nd floorm. Great location and next to lots of malls especially for food. They stored my laksa in their fridge and provided a microwave on request.

How can you be a 5 star hotel and not have a cafe or anywhere open at 1pm Sunday. Absolutely unheard of with a 5 star rating.

Absolute top hotel. Excellent service, clean rooms. The staff helped me retrieve lost documents after my stay and went above and beyond to help me.

This is a very nice hotel in a convenient location. There is a grocery store (Woolworth's) and train stop less than a block from the hotel. Circular Quay was only 2 stops away. I'm Hilton Gold and was upgraded to the Executive Lounge. Yay! The rooms are nice, but relatively basic. I also stayed here 9 years ago and the room looked exactly the same (although not worn, so I'm sure they've refreshed it). My room also had a great view. The lounge serves a continental breakfast, afternoon scones and tea, and evening canapés and alcohol. On some days, that's all I had to eat all day and it was fine. There were so many friendly people working in the lounge. They do check people in when they walk in, so don't try to sneak in any guests :). I'd very much recommend the Hilton, especially if you get lounge access.

This is a nice Hilton, with an excellent location. It's easy to find, very close to Town Hall station. The shopping nearby is great and tram right outside the door. My room was comfortable with great shower, comfortable furnishings and good quality linen. Restaurant is also great - for breakfast and dinner. I would come here again.

I checked in with no line on a Monday about 5PM which was good. As a diamond member, the guy spent quite a bit of time explaining I could be upgraded to the relaxation spa room for an extra $260/night. In the states, the hotel would have just upgraded me. So much for being a Hilton diamond member! The location of the hotel is excellent. You are right in the heart of the city, and since I was only staying a couple of nights, it worked out. There is a stop for the hop-on-hop-off tour a couple of blocks away from the St James station nearby. An uber to the opera house only takes about 15 minutes if that in no traffic. I will say though Pitt street is the pits for traffic since the next street over is closed for the light rail. It may be better to walk to the end of the intersection or even force uber to pick you up at the hotel door (rather than on the street) in order to drive onto a street with no traffic. That is, if the uber driver can even turn into the hotel due to pedestrian traffic. I booked an executive king bed room, and it was pretty small. The bathroom is so small that you cannot open the shower door and still easily reach the sink, e.g. turning on the water to warm up while brushing your teeth. The drain is located under the shower stall door, which is odd to me. This means water gets all over the bathroom essentially because it splatters when taking a shower. Trying to lay down the bath mat in a dry spot is difficult in such a cramped space. For this, I give 3 stars. The executive lounge prevents me from docking another star. There are lots of choices for non-alcoholic beverages, more than you can imagine, for breakfast. Each morning there are eggs, sausage, potatoes, lox (no bagels or cream cheese though), fresh fruit (ate a couple of kiwis each morning), cereals, pastries, breads, etc. The food was pretty familar, as per standard executive lounge food. I think overall my stay was alright. Diamond members receive 2 free bottles of water each night of stay. Too bad there is not a fridge to put the water in, since the fridge is full of mini bar drinks and snacks. Oh well, at least I was able to stay for cash + 60,000 points for two nights! GUEST ROOM $148.77 GUEST ROOM $148.77 CREDIT CARD SURCHARGE $4.46 TOTAL $302.00

This hotel is 5 stars with 2 star pricing. It's awesome. The service is incredible. The location is also incredible The gym is the best gym at any hotel I have been at in the world. The concierge is wonderful. The continental buffet is the best continental buffet I have seen. The full buffet is also exceptional. I am staying for the the next 8 days. I am absolutely glad I picked this hotel. Anything I have needed they have accommodated immediately. The house keeping team is exceptional & they do a tremendous job cleaning your room. This hotel is outstanding from top to bottom!

Great Location, outstanding service, wonderful food, and outrageous buffets. Need I say more? As a Diamond member, you get one of the best breakfast buffets around. You also get afternoon tea, and an evening cocktail hour with food that basically replaces dinner. There were so many people in the executive lounge that use the evening buffet as dinner. For example they offer chicken skewers, gyozas, three kinds of salads, cheese and charcuterie plate, mixed drinks and wine, soft drinks and different types of water. It's located in the Central Business District which is near the train station, bus station and tons of shopping and eating. It is a short 10 to 15 minute walk to Circular Quay and the Sydney opera House, and about a 10 minute walk to the ferry which takes you to Toranga Zoo and a very nice ride to the Sydney opera House. This is probably one of my favorite hotels in the whole world now. The rooms are also very nicely laid out, with amazing comfortable bed and a pillow menu. They also have a rain shower in the bathroom and a great jet tub. You're going to love it here!

A friend and I stayed at the Sydney Hilton for four nights, and overall, the location is great and the price was right. We arrived from the USA on one of the early morning flights. While our room was not ready, they did offer us to go to the Executive lounge for some breakfast and snacks and then the option of going to the gym to shower. Under the circumstances, that was very adequate for our purposes, and allowed us to start enjoying the day sightseeing relatively quickly. The hotel itself is huge and has a large convention area. The lobby was always buzzing with business, considering we're staying in the central business district (CBD). It's very walkable to the harbor and the Sydney Opera House, as well as being on the same block as the metro. A very convenient hotel all around We had Executive lounge privileges because we are Diamond members with Hilton, and we tried breakfast at both places. Both have pros and cons, but the lounge had takeaway drinks of water and soda, so we used that more. The happy hour at the lounge was also very busy and they have a adequate selection of food and drink options. We were upgraded to a "relaxation" king room, but that meant that the bathroom was 100% completely exposed to the bedroom. Even if you're married, that sense of privacy is gone in the bathroom. I did not enjoy that aspect of the hotel. Actually, knowing that this was the hotel we were "upgraded to", I would have downgraded myself. It did have a nice sitting room area, though. Overall, I liked the location of this hotel, and it is both a business and tourist hotel at the same time.

The Hilton Sydney pretty much sets the standard in terms of customer service, hospitality and knowing how to make a guest feel welcome. As a diamond member, the hotel recognized our status and put us up on the 43rd floor which is the highest level at the hotel. The only knock is that the rooms are a little small but comparable to standard New York sized rooms. Waking up the next morning, we had buffet breakfast at the restaurant. Service was excellent, wide variety of food options and a small section of Asian fare. At this point, we realized us being on vacation this is a very centralized business hotel and everyone was dressed to a T in 3 piece suites. We paused for just a second and thought, oh what the hell. We're on holiday, who cares! We also dropped into the executive lounge in the morning for some coffee. Staff was more than accommodating and treated us very well.

My hotel stay was absolutely perfect. The location is perfect, 1/2 a block away from the Town Center train station, a block away from the Sydney Tower and huge shopping mall, and a 10 minute walk to either Sydney Harbor and the Opera House, or to Darling Harbor. The hotel has a great Executive Lounge on the 36th floor, that serves breakfast, lunch snacks and evening cocktails - all free of charge to Gold and Diamond members. The staff was the most polite of any place I have been to. Everyone was ready to help and always called me sir (I know, a bit formal, but very nice). They have a spectacular "prohibition bar" downstairs (Marble Bar), and bar and coffee counter in the lobby, and other restaurants and bar on other floors (3rd/4th). I will definitely stay here again next time I visit Sydney!

For price of room it was just ok, definitely expected more in the details. Romance package was missing an item, tv remote need new batteries and staff were just there. Great location if you're looking to shop or want to hop on ferry or train. Breakfast buffet view and food options was the saving grace of our stay for sure

We stayed at this Hilton from 27/01 to 01/02, this was our first time stay with Hiltons but also our lil baby Aidan's first hotel stay (he was only about 3 months old). From the time we arrived the bellman greeted us and help us with our luggage to checked in and had our bags delivered to the room took maybe 15-20 mins which was really good. When we arrived we also got the upgrade to executive deluxe room on the top floor (43rd) with access to executive launch. The executive launch offered breakfast, afternoon tea and evening canopies. The staff are very friendly and helpful. On the check out day my husband had to work until 5pm, the staff extended a late check out until 12pm and allowed me to used the executive launch to feed the baby. The room was very comfortable and food lay out but it was a bee small room. Having said that, it's right in the heart of Sydney it's hard to expect a spaces room. Thank you for making our stay; especially Aidan's first stay a much enjoyable and rememable one.

It makes me feel all grown up and fancy pants having a coffee meeting at the Hilton Hotel. Look mum, I'm a real businessman! What's that? Oh. There's tomato sauce on my tie. Quick, get the sponge. You kind of figure, at least I did, that a place like this must surely have free wi-fi. And it does, it appears, although only for guests that are staying there, unless I missed something and wasn't able to figure out how to log on. I was in Vietnam last month and man, every banh mi shack and coffee shop had free wi-fi, and they've never even heard of Paris Hilton, let alone Conrad. Pull up a table - the ones on the landing have the best, lofty views - and table service takes care of the rest. Drinks are 50c to $1 more expenno than you'd pay elsewhere, but hey, it's the Hilton, and you've put on your best pair of shoes to come here.

After all these years, the Hilton is still looking modern and offers the key business traveller requirements - easy city access, fast wifi, in room desks and good bathroom amenities. The service on check in was friendly and very helpful. I arrived well beyond the normal 2pm check in and was offered immediate check in if I upgraded my room for an extra $24. This was perfect and meant I could get some work done at the well equipped in-room desk before heading off for meetings The bathtubs are fantastic - deep and perfect for wallowing around in after a long day. The black out curtains in the room ensure coffin-like darkness, but mind the strong aircon as it will dry you out if left on full blast all night. The beds boast plush bed linen, but why oh why do they try and pass off two single beds pushed together as a "King". This isn't conducive for star-fish sleeping arrangements and if are sharing the bed, then one of you always ends up in the uncomfortable hap in the middle. The Hilton scrapes in at four starts as it's perfectly located and while they miss the mark on some things, the major things like a quiet nights sleep and helpful staff mean it should be considered for a quick business trip to Sydney.

I am not a Platinum member of the Hilton brand but I have to be honest with myself, this hotel was the most amazing experience from checking in to out a pleasure and relaxing experience. The staff is amazing from desk to lounge( was a guest of a friend) they are amazing experts of customer service and give you an excellent quality of service you can't imagine. The food variety and choices at breakfast are fantastic fresh and tasty, the staff very amazing. The lounge much smaller choices but the staff was excellent, very nice spirits offered not just beer during happy hour and bar tender. Decor very modern and clean area full of shops and short walk to beach and trains.

The hotel is very centrally located. The staff are very efficient and helpful. The rooms are a bit small but comfortable and well equipped. We used the executive lounge which is a oasis after a busy day. Our breakfast was included for gold Hilton honor members I believe as we had wonderful breakfast at Glass included in our room rate. I would recommend the hotel as good CBD hotel.

Very disappointed in this hotel. We had flown over 24 hours, exhausted and dirty and were continuously told they had no rooms until check in time. I saw many people check in before us.

Checked in at 3:00 last Sunday. Room was upgraded to club level with complimentary white and stuff. As a valued member we were offered to use their business lounge with snacks and breakfast buffet.

This hotel is fabulous! It is next to QVB! The huge shopping mall with beautiful decor! Their beds are so comfy and the rooms are spacious! The breakfast buffet is the ultimate best at the Hilton! There's a bread & pastry bar that has these little doughnuts. They look like cute doughnuts with a light powdered sugar dusted on them. When I bit into this amazing little doughnut, it was so soft and the inner part was filled with gooey chocolate! I got right back out of my seat and went up to grab three more! It was that good with my latte! The chef that caught my eye was Filipino and was so nice! He cut a lemon for my nephew and suggested for him to try it with a food selection from the buffet line. The assortment of fruit juices are on a round counter and well displayed! Very nice decor in this beautiful restaurant and high ceilings everywhere you go in this hotel! A beautiful masterpiece in Sydney! I can't wait to stay in the beautiful hotel again when we visit! Lovely indeed!

Above and beyond! Beautiful hotel in the shopping district of Sydney. Lovely rooms on the executive floor Only had a quick drink in the executive lounge, wish we had longer the food looked amazing! Pros Front staff and concierge staff brilliant helpful and friendly. Lovely rooms Comfortable beds Lovely views over the city Free internet Cons Shower needs studs on the floor, very slippery - asking for an accident!

Some of the front desk is nice, but not all. Room was nice but TV wasn't working (engineer fixed it and was very friendly) and the fridge had no space for my own items around all the overpriced drinks. Concierge gentlemen were very nice and helpful. I'm giving it a 3 (would be 3.5) because for such a high end hotel there cancellation policy is unforgiving. I called approx 4 days and 8 hours prior to the 5 day cancel policy and they wouldn't honor it. I won't be using this hotel again simply because of that and that overall the service wasn't worth the cost. I realize I knew the policy and didn't meet it but I need a more flexible hotel.

We stayed here for my sisters 16th birthday. It was intended to be a treat and spa day but it was kind of a disappointment. The staff didn't explain during the booking that a $100 dollar security needs to be payed for each night you stay. Of course this isn't a big deal if you're loaded but it was a treat that cost a $1,000.00 and I'm a middle class citizen at best. The room was ok. The Alysium spa was amazing though. Very lovely receptionist and great masseuse!

Currently on a long 2 week stay in this hotel for work and loving it so far. Got upgrade to top floor executive suite with lounge access. Really amazing service staff with regular request for feedbacks. Really surpassing expectations and most likely will end up being my most preferred business trip hotel.

This Hilton property is centrally located in Sydney CBD and within walking distance to everything Sydney downtown has to offer. Townhall station is few steps away and take you to anywhere further away which is very convenient. The room is reasonable size, I am hoping there is 2 queen/double beds configuration here similar to in US but I find it rare in Sydney. I am diamond member and has access to the executive lounge and it is one of the best Hilton lounge I have been to. The view to Sydney skyline from here is gorgeous. The buffet breakfast is awesome with good variety. Not to mention the exception service from all its staffs that makes us feel welcome and valued. However the reason I don't give it 5 stars is I am not comfortable with the automatic charge system if you take item from the minibar. It makes perfect sense that we need to pick up item to view before considering if to consume it. Also kids might pick it up to view the item as well. I am not charged but I am not sure if it has Amazon Go feature that it won't charge you if you put the item back. Something to take note.

The location couldn't be better. It's next to the Queen Victoria Building (QVB), easy access to shops, restaurants and the train. A quick walk or train to Circular Quay. Very central location. The rooms are impeccably clean, service is courteous and speedy. I would stay here many times over. A must if you're staying in the CBD.

Loved it from The ease of the app check in the view was good for the price I paid service professional but friendly Bed very comfy and room super quiet The shower with the TV in it was great hard pressure and nice strong hot water

Room decor & interior is very modern but bathroom doors are sliding with no locks, which is a problem when you want some privacy. The bathroom walls are also translucent so you can see shadows through the glass when the main room light is off. Other than that this hotel is top-notch

I have been fortunate to have stayed in few Hiltons over the years and this one is up there. The rooms are a great size and well furnished. There is a pillow menu (yes, I know) and two showerheads to chose from. There is a TV in the shower (yes, you do need it there) and the other usual suspects (lounge, bed, desk etc). The black out blinds are amazeballs and if you like to wake up to natural light the sheer curtains offer enough privacy. There is a lap pool and spa down stairs and a VERY well equipped fitness centre. Location, location, location - right in the heart of great shopping options and a nice walk to the harbour. Get yourself there - NOW!

This hotel is in the perfect location. Right in the center of everything. Walking distance to darling harbour, Kings wharf and the opera house. The king deluxe room is somewhat small but I would say normal for big city hotels. The service is wonderful. They have turn down service. Front desk is friendly and helpful. Rooms are clean. I typically prefer Marriott brand hotels but this is by far the best Hilton that I have ever stayed in. Maybe they are better outside the US. Great hotel, great service and great location.

I stayed here for 1 week on business in June 2014. This hotel was grandiose. I was on the top floor with views of the Sydney Tower Eye. Since i'm a gold hhonors member, I had access to the executive lounge. Every night they had beers, wines, spirits, and snacks. Although the snacks became more like dinner for someone of my size. Breakfast was also great with eggs, cheese, juice, coffee, toast, meats, etc... My room was incredible. There was a hand written note welcoming me to the hotel, which I appreciated. Everything was more than comfortable here. The location of this hotel was great, I could walk to just about everywhere in CBD, and cab anywhere I couldn't. In June, the cost was about $199/night which is a steal in my opinion. I can't wait to come back here!

Great location. Across the road from QVB. Bring Lots of $$$$ for Shopping. Wonderful hotel. I love to stay here. Clean and Comfortable. But, Close the bathroom door when showering - hot shower steam can trigger fire alarms :D

The best hotel for business!! Clean and free wi Fi! The lobby is so spacious , you can have all business dealings done , the location is perfect , officeworks is close by if you want to have some documents printed, food and shopping is all around the area!

While the rooms are overall okay the hotel itself was pretty disappointing. As noted the rooms are fairly nice. The beds comfortable, the bathroom and shower excellent! The TV was a bit difficult to figure out the channels. Just watch out for the 20th floor - the only smoking floor. Doesn't smell good. The reception desk is sorely understaffed leading to long waits. They have a tool in the room called "Magic" Press the "magic" button on the phone and a live person comes on to assist you with your needs. Kinda cool. Though if you need something delivered to the room you may have to wait for it a bit. Breakfast here is expensive!!!! But unbelievable. So delicious. Pretty much anything you want can be found at the breakfast buffet, from omelettes to breakfast meats, cheeses, pastries, smoked salmon, fruit, dim sum, porridges, cereal and yogurt. Fitness center is excellent! Lots of equipment in in excellent condition. One of my big pet peeves is having an expensive hotel room and no internet access. Only pay for access in your room here. There is free connection in the lobby but even that does not function well. You still much use an access code and the site doesn't always work plus it's super slow. Great location!

I stayed at this hotel for a conference held on site and I must say I could not fault the service or the room. The rooms are modern and well appointed, automatic mini bars, new iron, some cable channels on the TV, and plenty of natural light. The windows have mechanical shutters which block out virtually all light so that you can sleep during the day if you desire (although it took me a little while to find the switch to operate these). Good comfortable bed, only discovered the pillow menu on the second night (would have helped the first night!). The bathrooms are modern with plenty of frosting and stone providing a clean and bright environment. Our shower head appeared to be broken though and would not change modes (shower/jet) but this was only minor. The cafe downstairs serves single origin coffee, and provides good service. I did not eat at the restaurant. Great central location right across from the QVB and minutes walk to Hyde Park and many Sydney sights. Free wi-fi would be good, but unlikely to occur in hotels.

Loved this hotel! Great location, beautiful hotel. Stayed on the 31st floor (which was actually kind of terrifying to ride the elevator up that far and that fast). The room was kind of small, but very updated and the toiletries were great. I also really enjoyed the black-out shades in the windows. Breakfast buffet is amazing. Not sure if it's worth the price, though. Ours was complimentary and we made sure to fill up. We had a vegetarian in my party and none of us had any issues finding food we liked on the buffet. I also liked the executive lounge and the options available there. Most of the staff was very friendly and helpful, but there were some that weren't as friendly. Overall, it was very hard to leave the Hilton when we left Sydney!

We arrived from a long flight from the US and they were able to accommodate early check in at 10:30Am. They upgraded our rooms and gave us access to the executive lounge and free wifi due to gold status. The spa suite was very large and there was a couch for my son to sleep on. The traditional rooms are pretty tiny so it might be worth it to pay a bit more for a larger room. The executive room offered free continental breakfast and drinks + appetizers in the evening - very nice touch! Staff was friendly and helpful with maps and directions. I would certainly recommend this hotel and stay here again.

Pro: Lobby nice, gym is excellent, rooms are well laid out (if a little small) & the bathroom is really nice. Great location. Con: Internet. $30 per day! It was slow and dropped off for a few minutes frequently. For a business hotel that is wholly unacceptable. TV in the room was laughably bad. Small with terrible controls and few channels.

We stayed her on our trip to Sydney. The location is perfect. it is centrally located where important shops and tourist buses are easily accessible. The inside of the room we stayed in was a moderate (read medium) size) and clean. The style was very modern. The bathrooms are small. The shower seemed too close to the toilet. I found that bothersome. Getting out of the shower I was always conscious to not bump into the toilet thus defeating the act of getting clean. The customer service as I remember it was good. The people were friendly. We had few interactions with the front desk. Our room was well cleaned and furnished with Peter Thomas Roth toiletries. I liked that. You can request a more feminine scent. I don't remember what they gave to me at that request but it was lovely. The view from the hotel was amazing. It is right near the statue of the Queen Victoria. It is in walking distance to what Aussies call "Wolly's" and N. Americans call "Woolworth". Yea, Woolworth is King in Australia. Who would have known? Near this hotel is an indoor mall or shopping center with a food court. Some stores had odd closing hours (like closing by 8 PM). I'm comparing this to restaurant hours in the United States. Maybe this is an Australian norm. I don't know. Hilton is a trusted brand. For the most part they've been pretty consistent. They aren't a franchise and there is a corporate office that I believe will care if you had a bad stay. This is unlike other hotels and motels that are independently owned and could give a rat's behind how your stay was with them. Once they get the money the joke is on you. With that said I would stay with them again in the U.S. and abroad.

G'day mate! I stayed at this hotel with my hubby for our honeymoon, and I have to tell you, we received the royal treatment here. The rooms are spacious, clean, and have a wonderful view of downtown Sydney. The hotel is located within walking distance to shops, sight-seeing adventures, and yummy restaurants. Also, if you are going to stay here, PLEASE don't miss out on the glass breakfast buffet. It is the buffet of all buffets...and the food is so GOOD! We had breakfast here every day of our visit...ahhh, I'm still dreaming of that breakfast buffet... It's wall to wall of delicious treats! I'd actually go back to Sydney just for it. Great hotel, nice staff, romantic bar, great food...be smart, book this hotel!

My experience at this hotel was a pleasant one. I frequently go to the cafe downstairs and I receive excellent service, bravo to Carlos who always greets me with a pleasant smile and ensures that I am served promptly and nothing is too much of an effort for him. Keen to please filling up that extra teapot with water or providing a sympathetic ear when needed. I also was a member of Living Well Gym and enjoyed my membership there but the prices are too high.

Excellent conference amenities and not too far from Circular Quay and the Rocks. The Staff are very friendly and helpful. If you get there early, especially, after a long travel from the states or elsewhere, you can always ask for the key to the downstairs gym to at least get a shower. Great view of the city if you are lucky enough to get a room with one. The rooms are large and you gotta love the king size bed!

Really enjoyed our stay! City view was very nice. Room was a good size, very clean, decent size bathroom. The hotel itself is modern, and in a great location. Walking distance to everything including the opera house. Everyone was very friendly and helpful.

Great location!!! Easy walking distance to the shops and food places. Modern decor inside and has great city skyline views! I recommend people staying here due to its great location and friendly staff!