Hilton Tokyo

Hilton Tokyo delivered an amazing display. Room was modern, with touches of Japan throughout . Bathroom was great and am the shower was amazing. Had access to the executive lounge which was recommended and worth the extra few dollars on the room. Breakfast is sorted daily, drinks and snacks all day and cocktails and finger food at night which could become dinner if you weren’t super hungry. Location wise it’s a 5 to 8 min walk to Shinjuku station where all the action starts. Close enough to be in the thick of it however also very quiet. Great gym and pool if you need it The team are very helpful, special call out to Wally who was awesome

I upgraded to the Executive Suite and enjoyed my stay. My room was clean and comfortable. I wished my room had a sofa. I had a great view of the city from the 35th floor. I enjoyed the Executive Lounge—the service was excellent. I also enjoyed the food. I liked the convenience of the airport shuttle dropping right in front of the hotel. Shinjuku was just a few minute walk away—great location. The staff was excellent—always helpful with all the questions I had. Housekeeping kept my room clean and tidy. I enjoyed the hotel stamp for my travel journal. I’ll definitely stay here if my travel plans take me back to Tokyo. Doomo Arigatoo Gozaimasu!

This hotel is located in the western Shinjuku area, and is surrounded by office buildings. It’s much calmer than the Shinjuku main station area and the eastern side. Although it’s somewhat far to walk to Shinjuku station, the hotel provides a shuttle bus to the station three times an hour. The hotel itself was built several decades ago and features an old American-style architectural design. However, they have made renovations to improve convenience, so everything is generally well arranged for guests. Despite renovations, certain legacy architectural elements-such as small windows in the guest room, low ceiling heights, and awkward steps to the bathroom remain as signs of the building’s age. As a Hilton Diamond member, I didn’t receive any upgrade offers or notable elite recognition. The benefits were underwhelming, and member awareness wasn’t particularly impressive. The benefits I received were complimentary full breakfast and lounge access. The lounge’s happy hour was very standard, offering a variety of liquors with very conventional lounge dishes—nothing special to mention. Breakfast at the Marble Lounge on the 1st floor was also unremarkable. All dining options I experienced were average or slightly below average.

I was fortunate to be attended by Waly Chacon at the Hilton Hotel in Tokyo in May, and I want to highlight how excellent his service was. From the very first moment, Waly was very friendly, attentive, and professional, making our stay much more comfortable and relaxed. Thanks to his assistance and willingness to help us with some special requests, we were able to enjoy a truly positive experience at the hotel. Without a doubt, his dedication and kindness made a real difference. Highly recommended! The only thing we didn’t like was on the last day when I had to call the staff 2-3 times to help us with a cart to unload all our heavy suitcases. Despite that, no one came, and our driver had been waiting for quite a while, so we had to carry the luggage ourselves. Other than that, everything else about our stay was excellent.

Hotel with great facilities located really good in Shinjuku where almost everything just works. ||Friendly staff, especially the portiers when arriving at the hotel. Efficiently grabbing our bags and delivering them to our room and a nice goodby when leaving. The gym had great machines, weights and a lot of cardio equipment - one of the best hotel gyms I've seen. Really friendly staff, especially Miya who also sent messages through the Hilton app - first time I've seen that! Appreciated. ||Large rooms, unusual for Japan, well maintained and great amenities in the room. Nice beds and great views. When booking we could only book a room with a King Bed, no issues to change this room for a Twin room when arriving as well as we got an upgrade. ||The hotel lacks in two places, I didn't get the personal Hilton-feeling I usually get when staying at a Hilton in Asia and we had to wait to be seated at breakfast as well the line for the egg station were long from time to time. This is probably hard to do anything about since it's a large hotel. ||The offering in the breakfast was really good though, everything we could've wanted was there. Also the rooftop outdoor bar was good, the beer garden. ||Will definitely stay at Hilton Tokyo again.

From the airport you get a limousine bus to this hotel quickly and it’s a direct drop. The check-in at the hotel was fast and the hotel staff were kind. Rooms are spacious and mine had a decent view too. The breakfast spread is huge and they have a live omelette station. You have choice of ingredients you can choose from and you get hot breakfast. So you will definitely enjoy breakfast and it is stomach filling as well. The lunch is standard and same spread everyday. The staff in general is very helpful too.

Our first trip to Japan was incredible and our stay at the Tokyo Hilton was wonderful. The rooms are spacious and clean. The staff is friendly, efficient, and very helpful. It is in a convenient location and it was easy to get to different parts of Tokyo by train. ||Our favorite part of our stay was meeting Waly Chacon. He was so kind, welcoming, and informative. He helped us with restaurants in and outside of the hotel and arranged our transportation to the airport. For the remainder of our trip, anytime we ran into any problems, someone would say “we need Waly!” We are already talking about our next trip to Japan and hope to see him again.

Right next to a train station, there’s a shuttle to the main station and the staff was courteous and helpful. The breakfast buffet was great with lots of options for all. The pastry section was not the best but the coffee and juices were top tier

Hilton Tokyo was nice and had awesome staff! I personally loved that they had indoor pool. So many places were in walking distance. Lounge was ok. The sweet buffet was amazing..!! It was so fun and yummy (I wish Yelp let me use emoticons -_-;;)! The view was fantastic. We really enjoyed staying at Hilton Tokyo :)

Enjoyed a lovely stay here! We were looking for a comfortable, well situated hotel with its own amenities in case we didn't feel like wondering far. This hotel is conveniently within 10 minutes from shinjuku station. When we arrived our room wasn't ready so we went to the lounge where we met staff who gave us great recommendations for the rest of our trip. The lounge serves breakfast(continental, hot and cold bar, as well as daily specials and coffee drinks); during the day light snacks; and at evening hot snacks cocktails and wines. Our room was a good size for two people with a nice view. The gym and pool were a good size as well. We thoroughly enjoyed the Japanese restaurant in the hotel, the breakfast buffet downstairs as well as the bar downstairs. There are at least 4 restaurants on the property. We also enjoyed great in room massages. Would definitely return again!

I was so incredibly disappointed by my experience at the Hilton Tokyo and would not recommend staying here if you are in Tokyo. the hotel was at capacity, so I understand that it was busy, but the staff and the facilities were not capable of supporting the number of people that were present. The lines for both breakfast and the executive lounge would be extremely long. I started giving myself 5 to 10 minutes just to get up and down the elevator because there was such a long wait. This is a hotel used by cruises and airlines so I would expect that they could handle large influxes of people, but they cannot. I had a king executive room, which was fine, but honestly nothing to write home about. What bothered me, though, was the room was never cleaned until 430 or 5 PM. At that point I was already back and taking a break from a day of adventuring before going out again. During my three night stay, I never actually had my room cleaned. Well, I appreciate that. There was an executive lounge, the service there was very mediocre. I went for breakfast there on my second day because the line for the main dining room was so long. You are presented with a card for eggs and told to order at your table. After waiting 20 minutes , I gave up on the hope of getting eggs. When I went back the next day, when I checked in, I asked what I needed to do in order to get service given that I had not had any waiter visit my table the day before. At this time, a waiter did, and I ordered the egg special, which was described as a steamed egg. The eggs Came quickly, which I appreciate, however, the eggs contained shrimp. These days, I was shocked that a potential allergen was not noted. I used the gym while I was there and while there was a lot of cardio equipment, the stretching and weight area was so small. The service was also subpar for the price. Overall, find a different hotel if you are in Tokyo!

Stayed here for the Tokyo marathon in March. I booked the room in May the previous year for a March stay. It sold out pretty quickly for the race weekend. We were staying in the higher floors. We had a city view and double beds. The double beds in Japan seem to be much smaller than the USA. We found them way too small to sleep in together. We had a mini fridge, espresso machine, tea pot, and tea set. Everything was such a blur to me due to the marathon but we enjoyed staying there. The only complaint I would have is that the elevators were really slow and it took a really long time to go up or down. The staff were really efficient and super helpful. My husband ordered me room service after the race and the chef worked with him to custom order me a gluten free meal. It was so delicious and perfect. I appreciated the extra effort since gluten free isn't a common request in Japan. The conceige also helped us booked some of our Shinkansen rides. We paid $500 a night which was a lot more than most hotels in the area but I wanted to have a stress free time.

A very upscale hotel that has a convenient location. The Hilton Tokyo is within walking distance from Shinjuku Station and all the small restaurants within Shinjuku. As a Diamond member, I was upgraded to a Jr. Suite, with a great city view. The suite has a large living room with sofa and a bathroom with his/her sinks. This hotel has an executive lounge, which serves a daily breakfast buffet (e.g. eggs, bacon, sausage, pancakes, etc) and evening reception (menu changes daily; e.g. potstickers, pasta, pizza). There's also a small mall area attached to this hotel, which has a convenience store that I frequented to pick up snacks and delicious Japanese pastries. The prices in this store are competitive to that of 7-11 and Lawson, but with the convenience of being at the hotel. The customer service was excellent throughout and all the staff are there to make your stay welcoming.

We stayed here for a night before we went back home - it was in a good location, near the train station. The room itself was clean and quite nice. Overall I'd say the hotel got the job done, but wasn't mindblowing by any means.

4 stars for a businessperson, 3 stars for a tourist. Location: for tourists, it's in the wrong (quiet) corner of the right neighborhood ('ward"), Shinjuku. For businesspeople, if you're working in the area, it's great. Building: in pretty good shape, not luxurious, but nice. St George's bar could use a renovation. Our heater didn't work and it took two calls to get it fixed. Executive lounge: nice, with good views but overcrowded and more private restaurant than my view of traditional executive lounge. I wouldn't pay extra to access it, but if you're Diamond or whatever, it's a nice perk. Bar: kind of dumpy and the staff were unable to control some particularly "ugly" drunk, loud Amercans. Awkward for all and unpleasant for us. Junisoh restaurant: we had the teppanyaki on the first night and it was good. Nothing exceptional, but a fun, easy night one stay. Reservations likely required. Dynasty restaurant: disaster for us. They screwed up our order twice and the waiter for impossible to find. Hard fail. Views: one side of the building has nice Mt. Fuji views from high enough floors.

I chose to stay here due to the proximity of the hotel to the start line for the Tokyo marathon. Plus, there is a connection directly to the train station underground so that would make it easy to get back from the finish line. I booked a junior executive suite and was on the 12th floor. The view was city and was very nice to look at. The room was very spacious, I got two beds since a friend was staying with me. There was a mini fridge and a nespresso machine as well. 4 bottles of complementary still water daily. A large comfy couch. The tv was nice as well though there weren't many channels available. The bathroom was very nice. The shower and the tub were in the same area. The toilet was amazing with the heated seat and bidet/spray. The biggest bonus when booking an executive suite is the access executive lounge on the 37th floor. Worth it just for that access. Breakfast with coffee, juices, soda, water refills, just about anything you can imagine. And on a clear day you can see Mount Fuji! Clean, spacious. Very friendly staff. First floor has some restaurants and the second is where the majority of the food is. 24 hour access to the gym. Treadmill, elliptical, free weights, steam room. There is also a pool. I'd definitely stay here again.

Writing as a tourist. I stayed here for 6 nights, and 7 days and absolutely loved it! After a long day of activities it was nice coming back to a quiet location with a beautiful view. Staff was very kind, however, it would be beneficial to know some Japanese as many were not fluent English speakers. The food was outstanding! You really get what you pay for. However, at the end of our stay we discovered bed bugs in backpacks.

We stopped by to get a drink and dessert at the bar. The Hilton hotel was very beautiful, I think more than the American ones. Restrooms were clean and had a nice aesthetic to them. We arrived just when a band was about to set up. We saw a table we wanted to sit at (instead of bar seating) and the girl said she could sit us there, but it may be a bit loud. We asked the gal what kind of music it was going to be. She looked at her clipboard and was like, "I don't know, but they're going to have drums so it may be a bit loud". We were like ehh it's fine. IT WAS CUBAN MUSIC! WOO!!! their drums were those tiny ones you slap - not loud at all. The dessert presentations were beautiful, per usual w/ a price tag to match :) . We also got a few coffees. It was a 3 piece band, 2 guys were from Cuba. The band started off with 'Chan Chan' by the Buena vista social club. That became my song for the rest of our trip :) They also took requests. It was my mom's birthday and hubby asked if they knew "Las Mananitas" (Mexican Happy Birthday song). THEY KNEW IT!!! So they played a rendition of that for my mom. The band was there for 1 hour. I wish they would've stayed longer b/c I know we all would've loved to have heard them more. Good job Hilton on booking an awesome band!

My goodness they deserve 10 stars!!!!! Service is fantastic and I'm just speechless!! It's just sooooo beautiful here! Love love love to the 10th degree!!

Super clean, very close to underground & centrally located. No complaints. Very friendly staff. Quiet neighborhood, comfy bed & large rooms. Very lively hotel bar & lobby.

We recently came home from a week stay at Hilton Tokyo. Upon entering, your hit with this beautiful sencha smell. The staff is immediate attentive as soon as you pull up. Their kindness was mind blowing. We felt like every staff member that encountered with us was super duper nice. We luckily got upgraded to the executive floor due to being a diamond member--room was pretty, but the amenities were on point. The one that stood out to us was their toilet (lol). Their hotel room toilet especially had warming seats with warm water. Plus it flushed itself as soon as you put the toilet seat down. How convenient. We enjoyed their breakfast at their executive lounge and on their first floor. Both were delicious, but if your trying to find more of a not chaotic vibe definitely go upstairs if you can. Pretty much the same items other than a few, but a nice view of my Fuji. We enjoyed our stay! Close to the subway and 7eleven. Plenty of good eats not too far away at Shinjuku center. We would definitely recommend and go back.

Staff is extremely helpful and kind! The breakfast buffet is a much do! The rooms are clean and modernized. Spa and bakery on site with a great Gym!

We had a great stay in this hotel. Look, all hotels, and really frankly everything in existence, is expensive in Tokyo. When I first started looking, it was something that I had to come to terms with. I'm a Marriott and Hilton girl and tend to stay in those properties. All of the Marriotts in a reasonable part of the city were exorbitant. THIS Hilton had the best value, in my opinion. We arrived at around 10am after an overnight flight. Even though check in isn't until much later, they kindly put us in a room where the occupants had already checked out and anticipated the room would be ready in about an hour. I am a diamond member and not only did they verbally acknowledge this, but they offered me apologies for not being able to upgrade me due to lack of vacancy AND a gift of wine or chocolate. Exceptional service. They suggested we wait in the executive lounge in one of the top floors of the hotel. Breakfast is served up there, as well as down in the lobby. I did get a wisp of attitude when I was asking about getting the keys at 11am as I was told to do downstairs. I understand this is very early and I appreciate it but I am just doing what I was told at check in downstairs. Anyway, the room is small but probably large by Japanese standards. We were on a very high floor which provided an excellent view. The bed was cozy, the linens and towels were soft and clean. The shower was interesting but seems to be along the lines of Japanese bathing traditions. It was also a cool set up where you could see out the window from the shower. The room was quiet without any noise issues whatsoever. There are many elevators that come quickly with minimal waiting. The lobby has a bunch of shit including money exchange, coffee, and a bakery. Its location in Shinjuku is close to the metro and public transportation, making it very convenient to get to other parts of the city. I would definitely recommend this hotel.

Overall this hilton location wasnt bad. If your traveling and you want the comfort of a familiar brand then this place is great. They have a lot of food options in the hotel, the rooms are clean, the staff is friendly, etc. The only thing my wife and i didnt like necessarily is that this place really caters large groups like cruises and stuff so many of the restaurants are filled up and the quality of the food usually goes down during the busy times. We also found that although its near a subway route its not actually the best route to get to most places without having to transfer. Dont get me wrong its a decent hotel and we like the fact that we have status at hilton becuase its the preferred brand for our work but overall i think we just prefer to stay in ginza, or shibuya when we visit Tokyo.

Pricey but REALLY excellent. As a westerner that's come to Japan 20 times I still get a bit overwhelmed. This place can be daunting. But this place and their lovely staff make it much easier. They are here to help and they do! You can't imagine the difference between an American Hilton and this place. Free shuttle bus service REALLY helps and saves $. This place is more $ but the rooms are HUGE by Japanese standards.

During our trip to Japan, we stayed here for 7 days and at Tokyo Disneyland Hotel for 3 days. The Hilton Tokyo had service that wayyyy surpassed our expectations. We love traveling with Hilton so we knew it was going to be a comfortable stay, but the service and professionalism of the staff was INCREDIBLE; even better than Disney! Lobby: Check-in was a breeze and the staff at the front desk was so kind! They took our bags to our room with very little information needed from us. We just meandered up to our room and 15 mins later, our bags arrived. Executive Lounge: We stayed in an Executive suite and booked the package with breakfast. We ate on the 37th floor in the lounge 5 out of 7 days and it was much more laid back than the lobby restaurant. They didn't have the entire spread of waffles and French toast, but the food was still good and filled us up. Omelettes were cook-to-order and the wait staff always brought it to our tables. I'd recommend this option if you can! Room: I think our room was called the executive suite tower. It was a HUGE room where the living room was separated from the bedroom by a sliding door. Maybe a little too big for us, but the extra space was helpful when it came to packing our stuff up. The hotel had a mini fridge, complimentary water, nespresso machine, tea, and a water boiler. The couch and bed were very firm (by American standards), but we didn't spend a lot of time in our room sitting on the couch anyways. Everything was SUPER clean and housekeeping always came when we were out exploring Tokyo. Bathroom: SUPER clean! The bidet toilets were fantastic with heated toilet seats! The toilet paper was kind of hidden under the counter, but we found it! The shower had excellent pressure and the soaps smelled amazingly clean. The amenities were a nice touch as well. Hair comb, I think there was a tooth brush kit, and a bunch of other things. Location: From the lobby floor, there's an escalator that will take you down underground to some shops with a conbini and about a 10-min walk underground to Nishi-Shinjuku station. We LOVED the convenience of this! Across the street was another building with 7-11 and FamilyMart too. Shinjuku was about 15-mins walking from the hotel. I actually enjoyed the slight separation from the action in the city. HIGHLY RECOMMEND!!

I've been going to Hilton Tokyo for 20ys and always feels like my second home. Staff is wonderful, polite & thoughtful Exercise area is fantastic St Georges jazz in the evenings, if I'm not at executive lounge, is wonderful But seeing Mt Fuji during a clear morning with breakfast is the best

I checked into the Hilton for two nights. It is a bustling place. Check in went very quickly. My room door had a special ticket on it letting me know it had been sanitized. The room was very clean and comfortable. I went to the gym twice while I was there. They are limiting the number of people that can be in the pool or saunas at one time. They also have every other treadmill and elliptical machine blocked off to help with social distancing. There is a sign on the machine letting you know that it has been cleaned. Once you finish with your machine they hurry over and clean it again. The employees were very friendly and efficient. They were working hard and making sure things were well taken care of. I had one dinner at the Marble Lounge. It was a dinner buffet. The restaurant gets very busy so make sure you have a reservation. The servers took great care of us. I also had room service two times during my stay. The first time I had a burger with fries. It was really good. Juicy, hot and delicious. My second meal was a Buffalo Burrata salad. The tomatoes were thick and tasty and the Burrata was soft and wonderful. I also had the roasted chicken breast with teriyaki sauce. I had mashed potatoes and vegetables with it. The room service staff was fast and efficient. I thoroughly enjoyed my stay and look forward to coming back again.

The rooms are nice. But small as you might expect from pricey Tokyo unless you have elite status with Hilton Group. The staff are incredibly well trained and friendly, and the location is near Shinjuku Station. That is the only redeeming thing about this location. Do use their airport limousine bus, which is not much more than the monorail and subway line. Breakfast is good but pricey also.

We stayed here in 2 segments during our Japan trip. Our first room was in 3328 with a city view. The room was on the larger side but that was the only positive thing. The water pressure was pretty weak, the bidet was only half functional, the TV was a small 37" and the comforter was super thin. The room just seemed very dated. There was absolutely NO outlet or USB for you to charge your phone by either side of the bed unless of course you owned an iPhone 4s because that's the last time Apple used the 30-pin connector back in 2011. If you have one, there's a clock radio that you can dock your or your grandma's iPhone. However, if you have own a phone that's 7 generations newer, you're out of luck. The closest outlet is by the desk which means you either have to bring a 15-ft cord with you or get out of bed to check your phone. The 2nd time we checked into this hotel I asked for a Park View and was issued room 2917. The room was a bit smaller but the water pressure was amazing, the comforter was so much more plush, the TV was now 50", the toilet seat's heater actually worked, but unfortunately there was still the same issue with not being able to charge your phone by the bed despite the fact that this room was "updated". They also placed a round chair by the bed but this room is so small that you can't even spin the chair without it hitting the wall or the bed. To be fair the updates were everything else--just not by the bed area. The breakfast was not that impressive either so we opted to eat offsite. We did like the fact that the hotel had a shuttle service that comes 3x an hour to take guests to the nearby Shinjuku station if you don't feel like the 10 min walk. The Hilton was a bit cheaper to stay than the Hyatt Regency around the corner so but if it's a corporate expense, my preference would be to stay there instead.

This is truly a 5 star hotel! Excellent service with high standards! I really enjoyed my stay here. The rooms are very clean, the amentities were nice. they had much more amenities lined up in the hotel room bathroom than the American Hilton hotels! They even have toothbrushes and a razor available next to the sink. The service was prompt whenever I needed to call the front desk with questions. The food here was amazing. The room service came very quickly and came with a table cloth lined moving table with a warming oven underneath to keep my entrees warm! The room service was delicious and I enjoyed being able to look at the magnificent city views while eating my meals. The hotel also has a convenience store inside which has a lot of Japanese bentos, snacks, drinks and basically anything you need. Also, I highly recommend breakfast in their marble lounge in the lobby of the hotel. I ordered the Japanese breakfast and it did not disappoint! They also have an American breakfast option that seemed good too. The hotel is in prime location, and close to anything in walking distance. However, I stayed in my hotel whole time during my work trip and still got to enjoy the gym, pool, great food and amazing service.

Best place to stay in Tokyo if you can afford it. I emphasise afford because I'm sure it's quite expensive. Luckily, as a person who's been able to travel a lot and consistently stays with Hilton, I had my visit free. Great staff, great location, literally connected to the metro E line and amazing rooms. Breakfast was also included as a diamond member and as to be expected in Japan, was amazing. Buffet with plenty of western and Japanese options. Staying in the King Suite due to a free upgrade and man you can view a good portion of the city, it's amazing. If you're able to get a room with a view, go for it. DOWNSIDES: There are very few places to eat around the hotel, there's a Denny's and a McDonald's near Kabukicho, but that's about it, so make sure you get food before arriving back to the hotel. The restaurants in the hotel are extremely expensive too. I'm talking 9 dollars for a pop expensive. 265 for a steak.

This is a follow-up review in regard to my most recent stay at this hotel. I fully stand behind my previous review but I feel like a few things need to be added. First of all, when I say that I have stayed at this hotel over one hundred times, that is no exaggeration. I began staying at this hotel when it first opened in the 1980s and I have continued to stay here ever since. For the first couple of decades of this hotel's existence, very little changed. In recent years, however, they have launched a redesign and upgrade campaign. The thing about change is, however, it does not always make things better it simply makes things different. And, I believe this is the case with this hotel. Yes, their restaurants and their cocktail lounge have moved and changed a bit but have they really become better? I don't really think so. In terms of the rooms, they have re-designed the interior space. What they have done, in terms of design, is that they have placed new furnishings in the rooms that are somewhat reminiscent of 1980s high-tech furniture. For example, at my most recent stay I had a desk in my room that had a glass top and very extended chrome legs. I cannot tell you how many times my wife and I stubbed our toe's on those legs because they are sticking out so far into the main area of the room. I actually thought of posting a photo of my bruised foot, due to this table, but I thought that would be in poor taste. But, they should really rethink this furnishing pattern because it is actually very dangerous. I am certain I am not the only person to have stubbed my toes on these extended legs. Another problem I find is that they have redesigned their bath/shower areas. They have installed these very limited shifting glass pieces that do not extend the entire length of the tub. I have seen the same glass pieces installed at other Hiltons and I always question why. They are just not very functional. Moreover, if you hope to take a shower with your partner, it becomes virtually impossible because water sprays all over everything. Again, this is a new design that I believe they should really rethink. In terms of actual hotel service, I did have a problem on my most recent stay. I return to my room at approximately 2:30 in the afternoon and the maid service had still not cleaned my room. I walked in, and I was in a literal disbelief. I was forced to call to actually have my room cleaned. For a hotel of this caliber, this kind of poor service should just not exist. Then, I had to go down to the cocktail lounge and have a drink while I waiting for my room to be clean. Simply unacceptable! One of the other problems I find is that, in times gone past when you needed to do currency exchange, you would go up to the main desk and there they had a section of their main reception area dedicated to currency exchange. An actual person would exchange your money for you. Now, you go and stick your money in a machine over to the side of the lobby. This is just way too impersonal of an experience for a Hilton of this caliber to offer. It is simply lazy. The entire reason that one stays at the Hilton is so that they can have personal encounters with the staff if and when needed. Thus, in my opinion, this was just a bad business decision to make money exchange via machine the only option. Overall, I still love this hotel. A few things to keep in mind, however. You really need to be very specific about the room you reserved. The higher the floor, not only the better the view, but the better the overall experience. Great hotel. I just believe that they need to rethink some of their new redesign ideology.

Out of all the Hilton we have stayed at this is by far the best one. Our 4 days here was outstanding. From our first arrival to our day to leave. We had not no issues what so ever. SERVICE: This was top notch. Very professional and super friendly. We got access executive lounge everyday for breakfast and HH that starts at 6pm. All the beer, whiskey, sake you can handle. ROOM: Love the room. We got studio with a comfortable king size bed and a huge L shape couch. Which was perfect for the kids. The bathroom my favorite part. Great shower and you got to love the heated toilet seat. What's also great about the Hilton Tokyo is that they offer free shuttle ride to and back from Shinjuku Station from 8am-9pm. Or it's about a 10 to 15 minutes walk. I highly recommend this Hilton Tokyo.

At the beginning I felt like I overpaid for this hotel, especially considering the fact that the rooms do not have free WiFi. I mean, come on, even the train stations in Tokyo have free WiFi, this seems like a necessity for a hotel that sees a lot of foreign travelers. Also, early check-in was the same price as a one night's stay, which is pretty expensive in the first place. However, as my six day stay here continued, the Hilton Tokyo really grew on me. I love the hospitality and the professionalism that the employees here had. The Hilton also has really beautiful amenities that we enjoyed. All of my interactions with the staff here have been excellent. When we chose not to check in early, the front desk gave us the option of using the gym's locker room to shower and get ready for the day. We dropped off our luggage at the front desk (they deliver luggage to your room when it's ready for check-in) and enjoyed relaxing in the locker room, which was equipped with a recliner area, a bath area, towels/robes, and a vanity area. I felt completely relaxed after visiting that locker room. The gym and pool are also beautiful. While we did not eat inside the Hilton during our stay, the restaurants all looked beautiful as well. There was a dessert buffet that occurred every day during our stay; this buffet would have crazy long lines so I'm sure it was delicious. Every corner of the hotel is extremely clean. The maids work very hard to ensure this. We accidentally interrupted our room's cleaning service when we came back to our room earlier than expected. She apologized but continued her daily task of cleaning / vacuuming and doing a very thorough job. I've been to hotels where the maid would just leave the room but the Hilton is not one of these hotels - she made sure to clean every last detail before she was satisfied with the room. I highly recommend staying at the Hilton during your trip to Tokyo. It is a bit expensive but you're paying for great services and clean, large rooms. There are free buses that will take you from Shinjuku Station to the Hilton but they only operate during a specific time range. If you are going to the airport, the hotel does have an airport shuttle bus that will take you there at around $10/person - make sure to reserve your spot in advance.

I am a Hilton diamond member and stayed here for 2 nights on Hilton points. The location is great, the staff s fantastic, the restaurants are very good (but expensive), the bedrooms are very nice, the shower is nice, and the beds are very comfy. The concierge floor is outstanding and the breakfast downstairs is extremely good as compared to the USA. I also used the concierge service to make a few restaurant recommendations and help me with navigating the trains. If you like the Hilton brand and are in tokyo, this place is fantastic.

There are not enough stars when it comes to the service at the Hilton Tokyo. From the doorman, bell, front desk, concierge, executive lounge staff, they all strive in excellent service with personal touch. They pay attention to every details to make your stay as comfortable as possible. Room at the executive floors is nicely well appointed, love that shower/bath area with see through glass door. Make you feel less crowded in small space. I like the way they remodeled all the executive floors more than several years ago. Nice decor, love that modern yet traditional theme. Executive lounge has freshly squeezed orange machine where you get to drop an orange and watch the juice making process. They have champagne available to make your own mimosa or staff will make one for you. Just quite tasty, easy to down a few glasses from breakfast. Perfect way to start holiday morning. Unfortunately location is not that perfect. They do offer free shuttle bus from Shinjyuku train station near west gate. Walking distance from Marinouchi line Nishi Shinjyuku station or odeo line Tochomae station. Or 1,000 yen taxi ride from Shinjyuku station. Business or pleasure, they are here to make your stay as enjoyable and comfortable as possible.

My partner and I stayed at the Hilton Tokyo for three nights at the end of a trip around Japan, and overall, I think the best aspect of the hotel is the location. Otherwise, it is a standard Hilton that is huge and busy. I wanted to stay in Shinjuku to see that part of the city more. The hotel is connected underground to three metro stations on two different lines, which was very handy to get around parts of the city. Almost anywhere is convenient to Shinjuku station. I would recommend this hotel purely because of the location! The hotel is 38 floors, so there are a lot of people staying here. Most of the rooms are just standard, since this is a big box hotel. We got an upgraded king room, which wasn't anything special for the price, but you're in downtown Tokyo. The room had more storage space for luggage than I originally assumed, because underneath the closets was a lot of room for storage. I appreciated that design element. The bathroom was rather small. The bath and shower area was quite large, but I could barely even open the shower door and sit out. A larger person would have more difficulty even using the shower that way. The concierge was very professional and helpful with securing dinner reservations at restaurants for me. Having a good concierge is key in Tokyo because of the language barrier at the restaurants as well as the time difference. This hotel is very crowded. We had access to the executive lounge for breakfast and for the free cocktails in the evening, but it is rather difficult to take advantage of those benefits because of how crowded the lounge is. In all the Hiltons I have stayed in, this one had the biggest issue with space. And that is not to say that it is a small lounge, I guess just so many people have status with Hilton who stay here, I showed up at 5:55 for a 6pm happy hour and there was already a line and the lounge was full. On a different day when I showed up at 6:15, there was a wait for a table. All I saw were people streaming out of the lounge carrying three or four beers a person. Kind of random. Overall, the hotel is good for location and service, otherwise it's just a standard Hilton with nothing remarkable about it.

Great staff, room and location. The staff is really helpful and courteous. We had booked a room away with a king bed and got one with a great view. The hotel has a shuttle that will take guests to Shinjuku station every 30 minutes. Depending on where you plan to go, there is the subway station below that you can walk to within minutes. The hotel has a pretty good buffet for breakfast, lunch, and dinner. Our breakfast was included when we booked and we were impressed with the food. We paid for the dinner buffet and it was worth it. The food at the buffet was just as good if not better than some restaurants.

Not sure if I like the hotel or not. Had 2 trips there with a total of 6 nights in a suite. The suite is great if you're with trusting people. There's a sliding door that closes a large window between the bathroom and the living room. The issue is, the sliding door, for privacy I assume, is controlled on the bedroom side. The service, like most Japanese hotels, is really good. The issue is, the lobby can get quite crowded and the seating is limited. When waiting for the limousine bus, I pretty much stood around for half an hour cause there wasn't seating available. The lobby shops are geared toward older ladies, which I am not, so there wasn't anything to look at or do. The location isn't that great for vacationers and the shops downstairs, again, is for a specific population. It seemed a bit dated.

For the last leg of our trip in Japan, we opted to splurge a little and stay at a trendier location rather than an Airbnb. We took the train to Shinjuku station but couldn't find the complimentary hotel shuttle that runs from the station to the hotel, and vice vera. BUT HAVE NO FEAR, we got to the hotel and figured it out (plus it's like barely a 10 minute walk). It's at #21 where the buses are by the Keio department stores are (and it runs every 20 minutes- very on time). If you ever miss the bus or you want to go out from the hotel after hours, there's taxis on call at the location, so the wait isn't long. The hotel has complimentary luggage service and they were very efficient. They'll take your luggage in as soon as you get up to the curb and have it all stacked and on the cart for somebody to take it up to your room. The check in process was painless, as we had already made reservations and were able to get a room upgrade. We ended up on the 26th floor, which had a nice view of the downtown area. The rooms were unexpectedly smaller than I had anticipated, and compared to the Conrad. Two queen size beds which were really comfortable and enough fluff in their pillows for a good nights sleep. The bathroom was a little awkward since the shower head no matter how you position it, will hit the bath tub and splash everywhere. But cheers to the heated toilet seat cover because that's a life saver especially in the morning. Though the room seemed small, it was enough space for two people to move around comfortably and throw everything everywhere. We forgot to put up our do not disturb sign, but housekeeping was very thorough and refolded up everything and restocked our complimentary water. It was a great stay here at Hilton Tokyo. I can't appreciate the staff's professionalism and their willingness to help. Even with somewhat communications barrier, they were able to accommodate our requests, as well as help us with other things. The hotel is also connected to their own mall, technically, it's called Hilltopia- how clever with a 7/11 across and Family Mart if you needed anything. Floor 2 is where the bars and restaurants are located, though there's the 24/7 Marble Lounge downstairs in the lobby. There's also a concierge that can help you book tickets, make reservations, and give directions. The gym was clean and has all the workout equipment that you would need (including water). I didn't get a chance to swim, but the lap pool looked clean and spacious. The spa itself is Japanese style where you have to take off your clothes and shoes when entering. All in all, it's a great hotel and one that a lot of people traveling are familiar with. Cheers Japan!

Love this hotel! Staff extremely helpful and friendly. executive lounge was absolutely fantastic - it should be an example to North American ones View on mt Fuji was breathtaking

Outstanding hotel. We stayed here for a week in August 2023. We stayed in a regular double queen in the first half, then in the Junior Executive Suite for the second half. In a country where politeness is already abundant, the staff here, from the check in, concierge, restaurant, breakfast, and executive lounge (especially with the always entertaining Waki), always took it one step further and made us always feel so special. We also ate at 2 of the hotel restaurants (the Japanese cuisine as well as western cuisine) and found the staff to be beyond delightful! On our final night, we ate at the Indian restaurant in the downstairs shopping area "Hiltopia" and were in food nirvana. The hotel amenities are more than sufficient, the free shuttle to Shinjuku station was a life saver, there wasn't one single complaint about our stay. I've stayed at some of the best hotels around the world and Hilton Shinjuku ranks up there with the best. It definitely swings well above its weight. This should be a Hilton flagship hotel. Can't wait to return again.

Can't complain as we used points accumulated from work travels but all in all it was a fine hotel. Nothing horrible, nothing amazing. We had a descent sized room (for Japan) and the view was breathtaking. The bathroom was tiny and the shower door was too short and dripped water everywhere after you shower. Some cool stuff was the anti-fog spot on the mirror and the toilet seat warmer! Also, and very important, the hotel is at a great location to explore the city. It is close to the train station and walking distance to Harajuku and another little dining area. There are also local restaurants if you don't feel comfortable travelling far. I recommend choosing the option to pay extra for the room one night to cover breakfast. We declined breakfast to be included but the buffet looked incredible! An omelette station, smoothie bar, pastries, the list goes on! The buffet is about $38 per person if it is not included in the room fee. It was a nice hotel to relax at after a long day of touring the city!

This is an awesome hotel. The hotel staff is friendly and very accommodating. Three of us shared a room and when we checked in, a third bed was already there. My buddy did not realize till half way through our 7 night stay that his bed was a roll away. Really good gym. The breakfast is really good with a lot of options. If you can, get it included in the room rate. It is a lot cheaper than paying out of pocket for it. We ate there every day. Go down early as it get can busy but they have plenty of tables. If is super busy, some over flow goes in the bar area where smoking is allowed and I did notice a little smoky smell. It might disturb some people but after a couple of minutes it did not bother me. Going down in the morning, the elevators can become bottle necks even with 6 elevators. This only occurred 1 or 2 mornings but take note of it. There is a little mall in the basement with a 24 hour convenience store that also sells souvenirs. A friend picked up last minute items there the day he left saving him time. There is also a nice little coffee shop. In the morning, it is a little quieter there than in the lobby. It is between 2 subway stops and Shinjuku station is pretty close by. There is an area several blocks nearby with restaurants and bars.

I loved staying here. The rooms were nice and comfortable. We ended up on one of the higher floors with a view of the city. The bathroom was stocked with everything you may have forgotten to pack. The place was clean and had a desk / lounge chair if you didn't want to hangout in bed. The windows had nice full shutter doors to keep the light out. There was even tea and a tea pot incase you wanted something hot to drink. The only down side about the room was the fridge was fully stocked and you couldn't store anything in it. I was not sure if the items had sensors on them but it was too risky for me to try. There are multiple places to eat in the hotel which is a nice option. I only tried the breakfast buffet which I think is the main attraction for their food options. You can check out my review over on that restaurants page. If you look on the website you see they have all the amenities which is nice. The best thing about the hotel was the underground tunnel to the subway station. The weather was rainy in Tokyo when I was there so this was awesome. Less time outside in the rain getting to the subway. The staff is all friendly and speaks english really well if that is important to you. We had no problems communicating with the front desk or the concierge.

FYI this review is based on me being a diamond member. We stayed here for a week and had a nice room on the executive floor. The room was large enough to have a roll away bed and was clean as expected. The staff was helpful during the entire stay. The hotel has a large multi story lobby with shopping and multiple restaurants. There are 3 breakfast options available (exec lounge, buffet, and bento boxes which required reservations). The breakfast buffet had a huge selection and the bento boxes are definitely worth trying out. Overall, I enjoyed my stay at this Hilton and would highly recommend it!

Upon landing at Haneda Airport, I was about ready to collapse from not sleeping the entire way. Flying First Class (which you can read about here) made the adventure so much more exciting, and I was ready to finally give in to sleep. Because it was such a YOLO booking, my initial hotel was the Conrad Tokyo, but it was all sold out. The Hilton Tokyo looked like the the best thing, and I redeemed 60,000 Hilton Points for a night at this classic gem. Generally, these rooms average around $400 to $500, so utilizing the points was a no-brainer. Getting from Haneda Airport is super easy with the Airport Limo Buses, but I was so antsy on getting sleep that I ended up getting into a taxi, which obviously costed way more than the bus. With the bus, it's around $11-12 bucks USD for the ticket. But with the taxi, sigh. I was given the highest floor, room 3819 and had a pretty nice view of Shinjuku, which is always pleasant.The room itself was very traditional in style, with the shoji screen and fusuma , aka screen doors for you clueless folks. Since it was blazing hot (try 91 degrees at 8am in the morning, the shoji screens helped block any access heat and made the room considerably cooler. I already had the AC blasting at 21 degrees celsius, so it was pretty chilly already. In addition, there is a nice large desk that I immediately dumped all my electric hardware on, and a nice comfy lounge chair. Chair was showing a bit of wear, but it was still comfortable. On a more practical note - the power outlets here do not cater to our typical American ports, so bringing some adapters is important. I was lucky to carry my two own chargers with me, and had to charge my laptop via the bathroom sockets. Back to the room - the king bed came with literally six pillows (I requested two more), and I immediately knocked out once I came into contact with it. No doubt these Hilton beds are called Serenity, because it works like a charm. Bathroom from the King Hilton is typical. Nothing special here. Small and quite hilarious with the design. If you shower, water is definitely spraying everywhere. However, the amenities provided were awesome, and I had great time using them during my shower time. Diamond Status at the Hilton gave me access to the Executive Lounge for breakfast, which I was the first one (I love breakfast that much). The selections were amazing, and quite on par with the much more upscale Hyatts and JWs. You can have breakfast downstairs at the Marble Lounge or the Executive Lounge, which I rather have upstairs. You get a view and less people. There were a ton of juices, freshly squeezed orange juices, a ton of egg and protein selections, and so many hidden food gems scattered across the lounge. In summary, I got myself an excellent night of sleep, some amazing breakfast, and a hotel view for free with my points. It's a steal if you think about it - even more so when you factor that these points can cover a whopping $600 a night room. It's a centralized location in Shinjuku and literally a great place to start your Japanese adventure.

Booked a Jr Suite and was never told their executive lounge was closed for renovation and was put in lower levels and the front desk just acted as robots! What a shame to a place that used to be great! NOT GOOD!

A very cosy and calm Hilton in middle of Shinjuku eith a Shuttlebus to Station shinjuku every twenty minutes and a 24 Hours convenience store in basement. Gym is on the 5th floor and in the lobby the main restaurant with a wonderful buffet ! I have a great time again.

We chose the Hilton Tokyo for the first leg of our three week journey. We could not have chosen a better hotel and I wish I could pack it in my bag and take it with us. The hotel is along the Airport Limo route which makes it an easy transition from any airport. They have a separate executive lounge area where you can check in instead of having to stand in line at the desk. We arrived very early in the morning and were able to get checked into our room right away. The staff was super friendly the entire time we were in the lounge and made sure we were comfortable while we waited. We had an executive tower suite and the room was gorgeous. The view from the 35th floor is perfect and I would suggest requesting a high floor when possible. The bed is super comfortable and the bathroom is quite fancy. The Toto toilet took a little getting used to, but now I want one in our house back in the states. My only complaint would be the lights in the bathroom are all on one switch, which means if you go to the bathroom in the dark, there isn't a way to do so without turning on all the lights.our favorite part of our room was the view we got of Mt. Fuji a few times during our stay. The executive lounge takes up most of the 37th floor and is quite comfortable. There is also a separate lounge they open for elite members during the cocktail hours. The staff is super friendly, they all speak English and are able to guide you about local attractions and food options. The spreads at each of the events we went to was tasty, fresh and well prepared. We took advantage of the shuttle to the train station a couple of times and it made for an easy journey any time that we wanted to explore Tokyo. Overall, great hotel. You won't regret staying here.

Hilton Tokyo was the perfect hotel for a week in Tokyo, Japan. The Hilton Tokyo front desk was the definition of the Hilton brand of hospitality. The staff provided a quick run down of all the amenities that were offered as a Diamond member and more. The guest service manager, Ernesto, also provided a warm welcome and his business card for any questions or concerns. It was truly the best experience I have ever had at the front desk. The King standard room on the 30th floor provided plenty of space, quiet nights, a firm bed with plenty of pillows, a chair with an ottoman, desk and a bathroom with a deep tub and wash room. The room was cleaned to perfection each day and two bottle water was provided each day. The hotel restaurants were plenty, but I did not have any evening meals, so I cannot comment. However, I did have breakfast at the executive lounge, Japanese traditional breakfast and the grand breakfast in the lobby area. All were superb! The concierge service was fantastic as well! They assisted with booking with exclusive restaurants in Tokyo, when they were full when planning the trip. Huge shoutout to the excellent staff! Hilton Tokyo was in a great location, had staff who were committed to hospitality and was home away from home. If you're planning a trip to Tokyo, Japan, make Hilton Tokyo your first choice.

One of the best hotels wife and I have ever stayed in. Bottom line is Tokyo. Want to thank the staff working the lounge for making our stay a pleasant one.

I really enjoyed my time here at the Hilton. I chose this hotel for a number of reasons - the Airport Limo Bus drops you right off at the front door, its right near Shinjuku but also far enough away that you're not in the middle of all the craziness that happens there, and the rooms are very spacious - more than double the size of the ones you would come across in other hotels. A lot of spots barely give you the room to open up your suitcase, let alone have a lounge chair to gaze out into the city. There was a bit of a misunderstanding upon check-in, I booked a room where the option was for a queen bed or two single beds, and because of the time of night we arrived, the only available room in a non-smoking floor was the two single beds for 3 of the 5 nights we stayed there. Because my wife and I couldn't be bothered to switch rooms in the middle of our stay, we had separate beds for 5 nights of our trip. Anyway, its not a deal breaker - it was an unusually busy weekend apparently so I can't fault the Hilton for the high demand. I would have to say that the service stood out. We lost a cell phone and filed a police report for lost property. The staff took down our information and volunteered to call the police station to check-in on any reported items for the duration of our stay. Despite not finding the phone, we did get some updates via email to let us know that they did check in and did not find anything. It was really good to know that someone was trying to help us make the best of the situation. Random thought - a number of hotels do this in Asia, but the hotel lobby is scented with a fragrance that is super soothing and homely. I really loved walking into the hotel and being welcomed by it.

Stayed here for 4 nights with breakfast included. Had a great view from our 25th floor room. Plenty of room space with a nice bed and modern room. Maybe the best breakfast I've ever experienced. Homemade pastries, donuts and bread. Made to order omelettes, pancakes and waffles, fresh fruits, veggies, Asian and western style breakfast options with beverage table service. Would highly recommend.

This week's adventure brought me back to one of my favorite cities on the planet-Tokyo-hosting a bunch of fantastic people from our distributor partners in China. It's that time of the year again where I start to build my Hilton nights back up to Diamond Status for next year, and I thought what better place to get that started than three days at the Hilton in Shinjuku. I mean it's a Hilton hotel first off, add to that it's in Shinjuku which is probably one of the most expensive places to exist in this already swanky city, so what could go wrong? Well whether,it lies in the training (which is a total disappointment but likely) or in potentially the engineering or architecture, there were a few things that went wrong that a Hilton in this location and of this caliber should never happen. I booked my room through my Hilton app, and wasn't expecting anything fancy because I did purchase a member priced room, so upon check-in, when I was offered with a smile, the option to switch my room to one of the upgraded two single beds from my king, I thanked the polite receptionist, and gratefully accepted. My room was on the ninth floor, which was not a problem at all, clean and upgraded, With a very pretty bathroom, new carpet, and elegantly decorated even though the room was rather small. All the while, never regretting my decision to stay here, and looking forward to the next few days at this hotel. Well, then night-one happened. It was about 10-11 PM at night and I could hear a father and mother barking at their kids in the next room, at least I hope they were kids. I could hear every drawer slam, every closet door slam, and they may not even have been slamming them. When they walked or stomped, I could hear The thumping even through my earplugs. I wasn't sure whether the thumping was coming from above, outside in the hall, or the rooms next-door, but good grief. Even then, in typical Japanese fashion, I GAMAN SURU'd (Japanese term for a culture of enduring-through) the first night thinking that maybe it was just one bad night. Needless to say I didn't get much sleep and was pretty tired the next day. The following night, a little of the same thing, strategically placed at points where I was just falling asleep. LOL. And still,I tried to GAMAN SURU. But today, I had an hour and a half where I was able to get back to my room around mid day, so I thought I'd catch a little nap being exhausted from the last two nights. And that's when the banging and slamming began in the next room. I had even put a do not disturb sign out on my door so that housekeeping would avoid coming in as I tried to catch at least one hour of peace to rest. Once I started hearing glasses being slammed on the table and drawers being slammed, That was it, I headed straight for the executive lounge to place a complaint and request a room change. They were very apologetic and said they would take care of it, so I told them to just call me when the room was ready and I headed back. As I reentered my room, I heard the next-door door open, so I poked my head out and it was none other than housekeeping who was slamming away in the other room. Did I forget to mention that there was also a locked door between the two rooms so I'm assuming this was one of those adjoining room type of things. Maybe that's why I could hear everything even more amplified. My point is this, I am a Diamond member who spends tens of thousands of dollars into the Hilton hotel system and lives at least six months in them a year. I spent enough time in so many different Hilton Hotels that I have a very good comparison basis, and now throwing this hotel into that matrix, the Shinjuku Hilton is a disappointment and probably on the lower end of the spectrum. The point is, if you have a Diamond Member, even if they paid a member price, the least you could do, is put him in a quiet spot where he would not be tormented, and then patronized in typical Japanese fashion after the mistake has already been committed. It is my sincere hope that if the general manager reads this, they will send a reminder to their staff that Diamond Members should be protected from certain things like what I wrote about above. What a sad day. Boo. Mark

Great Hotel! Shuttle pick up and drop off. Excellent service from the moment you walk in. All of the staff spoke English well (which can be rare in some areas of Tokyo) and they were very friendly. Overall the hotel is very clean and spacious. Rooms were spacious, nice bathroom, comfortable bed. Excellent morning breakfast buffet. Gym, pool, sauna. Walking distance to places to eat. Short cab or shuttle ride to the subway lines. Great experience, great stay, would recommend staying here. Well worth the price.