Javin O.
Google
I stayed at this property on a leisure trip with my family and would not choose it again. In hindsight, our experience matches other recent reviews for this location.
On arrival, the corridors were dim with a bad smell. This should have been the first indicator of a poorly maintained building rather than a family-friendly hotel.
In our suite, the primary issue was temperature control. The thermostat did not respond to adjustments and the room remained around 80°F throughout the night. When I raised this with the front desk, the recommended solution was to “open the window.” With outdoor temperatures around 15°F, that meant the person sleeping near the window would be freezing while the rest of the suite remained uncomfortably warm. This is not an acceptable substitute for functioning HVAC in a hotel.
The room and bathroom also showed clear signs of deferred maintenance:
* The overall appearance of the room was dingy and worn.
* The bathtub is stained and does not appear clean even immediately after housekeeping.
* The shower head delivers very narrow, high-pressure streams, which are uncomfortable and not suitable for children.
* The bathroom door lock does not engage reliably.
I requested a room change due to the inoperative climate control and condition issues, but the hotel did not accommodate the request. The worst part of the stay was that management was not willing or able to meaningfully address these concerns. Their response was to offer us a few thousand hhonors points (which is like a ~$25 gift card)
For a family trip, I look for basic comfort, cleanliness, and reliable facilities. This property did not meet those expectations, and I would not recommend it for business or leisure travel.
Unsurprisingly, poor attention to the facilities matches the poor attention to guest experience.
I also learned that the Hilton brand does not take responsibility for Vacation Club properties, so all resolutions come back to the hotel management which are not taking care of their property of guests.