Hilton Vacation Club Cypress Pointe Orlando

This resort was absolutely amazing! We stayed in the three bedroom villa and it was great. The property was very well maintained and guest services went above and beyond. The kids played tennis and basketball every night (not sure how after walking parks all day). Anything we needed was immediately met. I will always look for this resort when booking a trip to Orlando. 10/10 rooms are spacious, driving distance to parks within minutes resort is beautiful. Also, heated pool for the chilly nights

Stayed 3 nights at this Hilton Vacation Club Resort and while the room was spacious and the resort maintained quite well, the amount of noise both from other resort guests and the traffic around the resort was horrible. There is little to no sound proofing done to the point where you can easily hear other guests’ conversations in the rooms next to, above, and below your room. They do have quite hours from 10pm to 6am but if you plan on trying to sleep anytime outside of those hours, you won’t be able to. Noise was still an issue between those hours considering the traffic that runs behind the resort which is out of the control of the resort, unless they did something to help with soundproofing better. I will say that the staff throughout the resort were all very kind and welcoming and the location itself was very convenient to dining, shopping, and the theme parks. However, I would recommend against staying here is you are looking to get quality sleep. I most likely will not be back as there are other Hilton branded hotels, resorts, and vacation clubs in the area that are much better.

The staff was so super sweet and when they realized I was only there for a day they moved me to the bottom floor so I would have easier access and less fuss with my luggage since it is a motel-style entry with no elevators. There was a mild issue with cleanliness in the tub area and the toilet lid had some issues but nothing I was going to make a fuss over on an overnight stay. Everything was comfortable and I applaud the staff for being so friendly and accommodating. There were so many fun activities and unique amenities I didn’t have the time to explore including a screened-in porch and a really fun looking pool area! Upon checkout they even gave me a care package with a water and snacks for the road which was a blessing in the hurricane evacuation traffic. I would highly recommend this as a place to stay near Disney Springs!

If you stay at this hotel, be aware that, to my knowledge, there are no elevators whatsoever. They charge extra per night if you want to be placed on the ground floor, which is the only way to not have to trudge up at least one flight of stairs to get to your room. With the ADA, I'm not even sure how this is legal. Fortunately, we're healthy and didn't have issues, but after spending an exhausting 9+ hour day at Disney World, the last thing we wanted to do at the end of the day was walk up a flight of stairs to make it to the comfort of our room. This also made us less likely to leave the room at the end of a long day, such as making a trip to the pool or the on-site cafe. The rooms themselves are nice, but a little dated in the decor. I was thrown off by the huge bath tub in the middle of the room with no privacy, which made me think the rooms are geared toward couples more than families. The larger rooms might have a more family friendly layout. The pool seems very nice, and it has a large volcano that spews water. Unfortunately, we didn't end up getting in the pool at all, but I really wanted to. Staff is friendly and welcoming, and most of them to above and beyond in giving great customer service. When we checked in, we were given a packet with information about on-site activities as well as information about the shuttles that go to nearby theme parks. It's great information to have when checking in. One thing to be aware of is that this property pushes timeshares pretty hard. Our first night, we received a call on our room phone asking if we'd like to get a free gift card or a free gift card and a free vacation (free 7 night hotel stay + free airfare for two to anywhere in the continental US) and I knew immediately that it was a timeshare pitch. My other half wanted the free stuff, so we went down to the lobby and set up an appointment for the next day. We went over to a nearby resort and the next two hours were not fun to say the least. To anyone who's not familiar with timeshare pitches, the salespeople are cutthroat and will say just about anything if they think it'll get you to buy a timeshare from them. There's a lot of fakery going on and other common sales tactics, and they will offer to give you deals that they've "only done two times before," but if you stick to your convictions and say no, they will eventually give up and let you go with the free stuff. One of the people who tried to get us to buy the timeshare actually tried to subtly diss the hotel we were staying at (this one, which is owned by Hilton, the very company he works for) by saying he'd upgrade our reward so we could stay in nice hotels, not ones like the one we were staying in on this trip. Overall, the timeshare thing is a bad experience and I don't recommend it unless you're desperate for some free stuff and don't easily cave to pressure.

I have no idea how this property has such decent reviews. The "studio" room was TINY! Opening the door to the room just clears the nightstand. The toilet is in a water closet, which is just that, a closet. The sink and shower are in the room, and smack in the middle of the room is a tub. The "patio" is a little concrete slab just off the parking lot. I am truly surprised that Hilton would associate itself with this property. The 2 gentlemen at the front desk (Santiago and Esse) were LOVELY and really did their best to accommodate us when they realized how disappointed we were. But the manager, Chris, was quite unhelpful, unhappy and downright rude, so we opted to check out and move to a different property If you are diamond members and/or frequent travelers and expect a certain level out of Hilton properties, beware of this one!

The location of the hotel is very good. It is not far from the four Disney parks, Sea World and Universal Studios. There were four shuttle buses, but the time did not match the time we arranged, we just took Lyft to go Disney. Totally, It was very good, but I don't know why the bathroom was a bit transparent. The bathtub had no shower curtain next to the bed. But I found that every room type seems to be similar. The entire hotel had three different swimming pools, hot pools and some sports fields. Basically everything was equipped. Highly recommended to everyone to stay here!!!!!!

Resort offers 3 bed room units which met our requirements, and was located close to all the big theme parks. Service was above excellent. They took care of any requests or problems quickly and then followed up to make sure everything was done to our satisfaction. Best service we have experienced at a timeshare in 20 years.

Very comfy bed. Our room had a tub and shower which was nice. People were friendly. Conveniently located to Disney Springs. Shower was spacious. Room was clean. There was plenty of parking. We were only there one night so we didn’t get to explore much.

Hotels can always be a bit of "hit or miss", but this was a decently good "hit". There were some downsides, but none of them were dealbreakers. I was down in Orlando for the Citrus Bowl with a buddy. We wanted a room that had two bedrooms. Based on the price, I was a little worried. No worries as the room was very clean and did the trick. They probably need a refresh, but for our purposes, it's good. Pair that with a passible pool and near Disney, this was a steal! The only parts that bothered me was that they try to sell you a time share. They pressure you into talking with the concierge for the parking pass. I told them "no way" before coming and they claimed that they would put it in the notes. They didn't. Thank goodness I had the email between me and the resort. The concierge glared at me when I left with a pass without talking to her. She had the nerve to text me. I just ignored it. Also, people talked about it he quiet hours, but it didn't seem to be enforced as I heard a lot of things and items moving around. Finally, if you're coming back at night, be prepared to hunt for a parking spot. I know there not exactly their fault, especially during the holidays and they did accommodate us! I know that I harped on what went wrong, but honestly, everything else was nearly flawless. This is a great resort with great rooms. It's certainly a hidden gem in the area, especially for the price

We stayed at this resort for two nights while visiting the Disney Parks for two days. Desiree was friendly and efficient checking us in. Kay was, too, when she gave us our complimentary parking pass. Our room had a king size bed, which was comfortable the pillows were too soft and had no body to them. We should have asked for two more, but we didn't. Next time. The patio area had 2 chairs, and I enjoyed being out there, reading and looking at the small lake. Everything in the bath area worked well, and the flat screen TV had plenty of channels to watch. The only thing that was disconcerting was the huge tub between the bed and toilet & shower. The resort has no elevator, and my knees were thankful that Desiree found a first floor room for us. The parking is plentiful, and we had a short walk from our vehicle to the room. The resort is only 15 minutes from the parks, and if you don't have a car, they have a shuttle service. We look forward to returning and trying their onsite dining, and taking advantage of all the amenities offered.

For a vacation club resort that is competitively priced, you can't beat this place. My wife and I made our reservation through our Sam's Club membership. We chose this place for the price and the proximity the the Disney Parks and to where my in-laws were staying on Disney property. Upon arrival, it was a quiet place, which you don't get a lot when visiting any hotel/resort in the Orlando area. The check-in process was smooth. We arrived a little early and the desk worker was able to find a room. However, this room was on the third floor and there are no elevators. It is my understanding that Hilton did not build this resort and it a little dated. The staff did offer to take our bags up the stairs for us. After check-in we had to swing by the concierge desk to grab our parking pass. Now, this is a "vacation club", which means they are going to try and sell on becoming a timeshare owner. My family are actually Marriott owners, which I stated to the staff. However, they still pressured us to sign up for a 120 minute presentation. Of course there were benefits of going to the presentation, but I really did not want to attend. I still felt pressured to agree to a time. Another turn-off to this pressure to attend the presentation is that you pay a $50 fee. This is to hold your spot and to create some kind of commitment. Kind of ridiculous if you ask me and a cheap way to get people to commit. Also, after agreeing to a time and making our plans for the rest of the day, the time slot was already full. So we ended up having to cancel. Which in turn we kept gettin pressured in being asked "are you sure you can't change your time?" It's our vacation, not yours to dictate. Finally getting our parking pass, we went to our room. Again, this resort is a little dated and they are making updates. However, I think they could do better in being presentable while they are making these updates. When we went up the stairs there was caution tape all over the place, like birthday streamers. It was clear that the workers attempted to use painters tape, but it didn't work. It was quite tacky. Once in our room, it appeared that we were staying in the master suite of an adjoined suite. I think the only items we would address is that the water took a while (3-5 minutes) to warm up in the shower and did not really get that hot. The TV was on the smaller side and was stationary on an angled wall. It would have been nice if it was a little bigger and you could angle it towards the bed. Lastly, we had an issue with the ceiling fan. We were able to text the front desk and it was taken care of at the time we agreed upon when my wife and I would be out of the room, which was a major plus. At the end of the day, this was not a bad place if you are needing something that is clean and nice, when you are not visiting the parks or doing other activities in the Orlando area. I will say that if you are planning to visit this resort and expect the traditional resort experience, you may not get it this time around amid the remodeling. You have to walk across the street to the sister resort for the activities and food options.

Very bad and will never go there again, check out on 10 am and i didnt remember to check out on time and was outside to drop the rented car, the room service came knocked the door strongly, they scared my kids to push them go out Then the security guy came to push go out!!! They didn't call the room before come do this shit they push and scared my kids and asking my kids pay extra night If late, so strange so bad people will never go there again, You can ask me to pay that 200$ normally because i forgot checkout 10 am it will Beter than that gangs behavior Hotel manager said that is her system should do that !!!

This place is very affordable and wonderful nice amenities as well , my family is visiting from California out here for my sisters 9th birthday and we had trouble with coming out here due to our flights being delayed and we had hotel cancellation trouble. Until we stumbled across the cypress pointe resort. The front desk manager Roosevelt helped us get checked in to our room early and was very compassionate due to our situation also the security guard was helpful and welcoming. this hotel is a 10/10 my favorite part is the volcano pool right along side with the cafe.

We stayed here for about 2 weeks. Super close to all the parks. We did disney World, Sea World, Kennedy Space Museum, Universal and kelly Park. Definitely dont go cheap and make sure you get a 2 bedroom apartment. These rooms are on the second floor suites A and they are PERFECT. stocked with everything you need and very spacious. There is a store/ food place on site that has everything. They also have basketball, tennis, and life-size chest. The pool was nice and open from 7am to 11. The hot tub was great and very hot. The volcano was broken but it didn't matter. Also have a small splash pad and playground. The only thing that was a bummer was that the master bedroom had a wonderful soaking tub and shower but there was never hot enough water to enjoy it. I would definitely stay here again if I was coming to Orlando. Staff was friendly and very responsive through text.

We booked this resort through RCI. The RCI website showed water slides and a water fall volcano. We learned after arriving that they removed the water slides 7 months ago and the volcano had faulty wiring. (We booked less than 7 months ago). We booked an AB suite. The dryer is the main suite had a defective dryer that either ripped our clothes or twisted them up so bad that they were unwearable. Both bathrooms had water leakage. 1 from thy toilet and 1 from the ceiling probably from the unit above. We also had ants in the bathroom of the second unit. We brought 3 kids to Disney and were very disappointed with the pool area.

I think this place is a lot of money for what you get. I would never stay here again, as I think you can get better value and amenities and comfort for the same price. Check in was fine, no problems there. Pool area is generic, nothing special nothing bad, but not really pretty and inviting enough for me to want to use or hang out at. The resort just had a feel of a motel rather than a hotel or resort. I was disappointed. My studio room lay out was weird..a big bed in the same room as a big bath that was sat smack bang open plan in the middle of the room with an area to wash your hands, right next to the fridge, microwave and coffee maker. Not very hygienic in my opinion as the same sink is used to wash hands in after using the toilet and also for kitchen purposes. There was also a shower sat in the corner open to the room and the toilet in its own room, weird, old fashioned, bad 80's style. Also you could hear everything from the people in the adjoining room. I was kept awake until 2.30am! I normally research BIG time where I eat out or stay anywhere, and I am nearly always happy as I plan everything to a t. However I stayed here as I was seeing friends that had booked into the more expensive sister resort next door. That's the only reason I booked here, and I knew in advance it was not going to be a great place to stay, and I was right. To be noted in a positive light though, the bed was comfy and the shower was good.

I was looking forward to staying at this place because I absolutely love their sister facility right across the street from them. But my hopes quickly were dashed when we went to our room. First of all everyone should understand before you go there (because they will not tell you) that none of their buildings have an elevator. So if you have difficulty with stairs and/or have a bunch of luggage, you are out of luck and will be schelping everything up the stairs. This was unexpected because their sister facility has elevators in each building. Another disappointment was the one bedroom villa, again I am comparing it to their sister facility where it actually is a seperate living room and kitchen, separate bedroom and a seperate bathroom. In contrast, the "one bedroom" villa was actually a studio room with no living room, the "kitchen" has a small microwave and a mini fridge that shares the bathroom counter. So your kitchen sink is also your bathroom sink. Luckily, the toilet is in a separate tiny room, however the shower is basically in the same room as the bed, only barrier is a drop down curtain that covers the direct sight line from the bed. You could actually have a conversation with someone in the lying in the bed with no problems. Oh, and there is no separate sitting area, so if you want to fix a small meal or have a cup of coffee you will have to stand up somewhere or sit on the bed. I have not seen, but I am sure that the two bedroom villa is much nicer with a separate living, dining and kitchen area. So you may want to consider a two bedroom if you are going to be staying here awhile.

Staying here for the first time. Absolutely not impressed. No elevators. Building looks like it's about ready to fall down. Parking lot views front and back, patios unusable because they are too tiny and have view of dumpster. Everything is terribly old. Carpet is nasty, ripped and stained; can't even tell original color anymore. Furniture are old and worn and stained. Everything looks like it's straight from the 80s. I don't think this place has seen an update in 40 years. Totally gross! Rooms have the weirdest layout. In the lock-off, the bathtub and shower are in the room with no separation or privacy, and your utility sink is also your bathroom sink. Master bathroom is strange too. No privacy for the toilet. Utilities are old. The lock-off has a wall A/C. Walls are paper thin and the stairs are metal. You can hear everything from stairways and neighbors three doors down. This place goes on the "never again" list. I may give it another try after it got bulldozed down and rebuilt.

I got this hotel cheaper because Im a member of a company but I really dont mind paying the full price. The room was sparkling smelled clean and so spacious it could have accommodated 2 families easily. It was raining a lot so we could not use the pool. It has so many things to do for adults and children. We need to go again!

Horrible experience. Our first room had ants and was noisy as hell (near pool) so we asked for another room. Staff was helpful. Room #2 had a broken shower door and a broken coffee maker. The thermostats didn't work in either room. The rooms has very few electrical outlets, small tv's and no clocks. Zero privacy, as the shower and bath do not have curtains or doors. There are no elevators, so if you're not on the first floor, hauling luggage is a challenge. The rooms are also missing clocks and the location does not offer room service. The decor is at least 25 years old, and the onsite cafe does not open until 9:00 am. Early risers beware. Also expect additional deposits and resort fees. Old, outdated location with very few amenities. Don't book a room here!

This place is decent, although on a stay from Saturday night to Wednesday morning checkout, Saturday was definitely the worst and I would have given a lower score if that was the only night I stayed. For one, there was not enough parking to accommodate the rooms and people were parked questionably along curbs. For two, for the studio size room, it is right up against another hotel and you could hear everyone talking even though they weren't being THAT loud, but the wall was like paper thin. It's not like most hotels don't have the adjoining door feature, so I don't know why this place has that noise problem. After Saturday night, the resort was much less crowded, so parking wasn't an issue and no one seemed to be in adjoining room. The room is kind of oddly shaped. There is a tub in the middle of the room and the sink and shower are out in the open while only the toilet is behind a door. The toilet also has a built in fan probably because the room is small, but if your partner has to pee in the middle of the night, the fan will wake you up. The room was clean though, the wifi was free (although when I booked it said it was extra) and the resort fee was pretty small. The pool is huge and has a nearby bar and big volcano decoration. There are also pools on sister properties we were allowed to visit but didn't. We also took advantage of the tennis court and basketball court. I *almost* gave this place a 4, then I remembered on the first night at checkout the desk receptionist directed us to the concierge who had an "amazing deal" for discount on Disney if we sit through a presentation. Um...no. It is actually a bit insulting to say we need to go talk to the concierge who clearly wants to waste our time on a time share pitch. When we checked out they called first and said they had a departing gift. What was it? Basically the same shitty sales pitch! Okay this isn't the first place in Orlando who's tried this before (they did it to my parents when I was a kid) but it's so smarmy. Let me just enjoy a stay without trying to pressure me into buying another vacation right now. It left a bad last feeling for the place. TL;DR=it's decent quality, not too expensive at least in the fall, but don't like the sales pitch thing, very tacky.

This was one of the nicer condos we stayed in while in FL there were 7 of us so we had all access to both A/B suites. Pool was fine and water was warm. Most staff members were very friendly and accommodating!

Nice and clean rooms. Friendly staff. Part of the Diamond Resorts program which is why we stayed. Do have to say that the WiFi and check in/check out process was much easier here than the other Diamond property we typically stay at. This property is also closer to Universal. They share amenities with the Cypress Point that's across the street. We may try staying there next time to give it a try. Some of the areas of the room are not updated which include the shower and towel rods. The towel rod kept falling off which I had to constantly fix. The room didn't have very much counter space when washing dishes and wanting to find a place to put the dish organizer for drying. Parking is rather crowded. They do have heated outdoor pools. And many activities going on for the kiddos. But all in all we were satisfied. I don't think you'll be disappointed.

Wow, didn't realize I had not reviewed this, it is the sister location to Grande villas (located across the street) if you stay in either you can cross between and are welcome to amenities from either, Rooms are identical as is cleanliness and friendliness of staff....Others have complained of noise, yes you can hear others do what I do bring a fan for white noise, all hotels are this way...

Don't give them your real telephone number. I made a mistake by using it to make a reservation and they got the handle on it and now they spam call me all the time under Diamond Resorts. They are a time share company. The room itself is around 3 stars but the spam calls brings them down. A studio suite was reserved through hotels dot com. I was staying here for a convention. It's not far but also not very close. Cab ride is about $18-$20 (there is an additional $1 for the convention center). Lyft was about $12. They have a shuttle but it's only during certain times of the day. It's $12 per trip/rt. The neighborhood is dark and quiet. Can't really walk anywhere...but today (after a couple nights) I saw that there's a small plaza that might be walkable. Just make sure to walk during the day when there is light. There isn't any room service nor a restaurant in this "resort". So I'm not exactly sure why they collect the $7 resort fee. Nothing about this place seems resort like. The pool? It just has a slide...not biggie. Guess there's a tennis court and a basketball court, but so does many hotels I know and they don't charge a resort fee. I feel like you need to be at least like a 4 star hotel to ask for the resort fee...have valet parking, at least 1 sit down restaurant, room service, house keeping, and immediate cab service. They don't have any of these. They don't even have a business center. You have to go across the street to their sister resort. Also I'm glad I asked for a quiet room (building 2, room 2302B) as I think the room next to me is not a room that gets booked via hotel sites. Perhaps it's actually a time share. They didn't have a suite letter like most rooms. Not too sure though, but it was a quiet couple. Every room here has a conjoining door... I found out b/c I always ask for a room away from conjoining doors and elevators. My neighbor on the otherside of that door doesn't turn off their lights so I can see the light come through the bottom very noticeable. I placed a towel to cover it as it bugged me alot more than I thought it would. At least no elevators but at 3 floors up...I had to carry my luggage all 3 flights. Good thing I'm strong. I had a view of a pond or something but there were many trees obstructing the view so I couldn't really see it. It's better than the parking lot view though. You get 1 free parking, which I didn't use. I'm glad there's a tub in the room...however it's in the center of the room...weird but it works. The shower is outside too. The pressure is kinda low and I couldn't really turn the shower head to another pressure option. The toilet is in a room. The bed and bedding was nice. Wish they had usb charging units. Wireless connection is pretty good. Way better than at the OCCC.

Have been staying at this resort for Orlando family vacays since I was a little girl. Me and my sister used to love playing in the pool and going down the slides. I recently returned with my boyfriend to stay a few nights over spring break. Check-in was quick and easy and our room was nice and very clean. We were staying in an efficiency room so it wasn't the most spacious, but we were spending most of our visit at the Disney parks so that wasn't very important to us. One bad part of our room was the fact that the walls were thin and we could hear the people in the room next to us. I also think that the hotel could be re-vamped a little and made to be more modern. The lobby/ pools/ exteriors look pretty much the same as it did when I would visit as a kid and hat was over 10 years ago. I did enjoy the happy hour at the tiki bar. On Fridays they have $2 off drinks 4-7 I think

Have you ever listened to someone upstairs playing basketball at 3:00 am? Would you like to? If so, this is the place for you. I'd give this place one star but I do think there are some positives about it and so I am being honest and making it a two star review. I did have to dig for the positives in a deep hole of negatives though. Positives: - spacious rooms - semi-soft beds - good internet, from which I write this review Negatives: - literally everything else - the walls as noted by others are really thin - we don't have a vent in our room, so it smells of milldew - the heater makes a strange buzzing noise when not in use - the furnishings are from the late 80s, early 90s - there is no hard line for the internet in the room so the dvd player which has options to stream netflix won't work as it only connects to the internet via the hard line - our bathtub does not have a privacy wall around it (this is specific to our class of room I think as I have seen ones that do have a wall) - the place is a timeshare location so expect a hard sell if you stay here and lots of timeshare people, which may make for less than desirable guests - the onsite cafe is bad, and the coffee is weak, you don't have a modern pot in your room You get the gist; shop around and see if you can get a better deal. There is another resort, the Grand Villa nearby that is more modern and from when we visited it looked quite a bit nicer. This place owns that resort too so there are events there that you can partake in if desired.

Noisy thin walls. Absolutely NO parking for guests. More of a party hotel. Didn't sleep all night due to kids next door yelling and people running up and down the stairs screaming. Honestly I wouldn't recommend this place to any of my friends. It's a nightmare. Low end resort with low quality guests.

My husband found this resort on Groupon, I believe. We are locals, but decided on a spontaneous family staycation! We booked online & checked in about an hour later (maybe less) on a Thursday night! The staff member who checked us in was super quick and friendly! It was just the two of us with our toddler in a studio room. First of all, yes, the layout is weird. I mean, there's a tub basically in the middle of the room. The shower is across from it & the toilet is in a separate area, behind a separate door. The bed (king size) was comfy, too! The pool was pretty cool. I mean, maybe not for hipsters or teenagers, but for a family with children. It had a volcano in it that gushes out water, which looks way cooler at night. They also have a playground area for children, a hot tub, and volleyball area! Huge pet peeve? The walls are super thin. We could hear practically everything the people in the adjacent room were saying/doing! With that being said, THANK GOD it was just another family with children because it would've been awkward if our son had heard some *strange* noises coming from the next room! LOL! I heard a lot of yelling from the mom next door, but I'm a mom, too, so I just found it to be pretty comical! However, this would have been awful if I were just there with my husband trying to be romantic! It was a bummer that they don't offer a continental breakfast, but there is a cafe on site, at least, but also plenty of fast food & restaurants in the area! All in all, it's great to remember that you get what you pay for! We weren't expecting the Ritz or the Hilton for the price we paid (about $75), but I felt that we definitely got our money's worth! Also, it is literally about 2 miles from the outlets and a few more from Disney!

This resort has been my family's number one choice when visiting Orlando for generations. Due to its close proximity to all of the Disney parks as well as Seaworld and Aquatica, this resort is most definitely a family favorite. Although it is near the road and close to the parks, every room I've ever stayed in has been nice and quiet. The sister resort, Grand Villas, allows use of all of their amenities along with your stay at Cypress Pointe. Outdoor amenities accessible to you at this resort include but are not limited to: -3 outdoor pools -fire pits -grills -play grounds -mini-golf -volleyball, basketball, badminton, and tennis courts -tiki bars -more! Everything on resort property is clean and well taken care of. The only issue I can admit is that there is no elevator access which makes it difficult for disabled individuals and people that do not do well with stairs.

The property is beautiful, plenty of parking, nice tennis & basketball courts, great kids playground. The snack bar is fine as well. My biggest complaint is the room itself. It was very odd, the door barely clears the night stand making it awkward to bring in luggage. There is a bathtub in the middle of the room, the toilet area is shaped like a triangle making an odd entrance. The shower is open to the entire room. The bedding is very comfortable & good enough for a great nights sleep. It's called a studio room & is locked off to a 2 bedroom suite. Late into the night the guests that booked the rest of the lock off suite arrived, it felt like they were in our room, we could hear every word they said until early morning when they finally were silent. I recommend this resort but the studio is pathetic.

I found a what seemed to be a great deal for 4th of July weekend at Cypress Pointe. Check in was okay we weren't told about the deposit hold they put on your card until check in,first strike. We arrived at our room at around 11 Pm everything seemed okay until we noticed the bathroom light was no working and a silver fish was in the tub! I called the light in immediately but no answer at the guest service desk after 3 calls I gave up. Next morning I called it in they told us they would come to fix the light while we were out at the parks, we came back and still no change! Called it in once again the attendant was unhelpful and simply said sorry about the light! Our stay I must say has been the worst thus far in Orlando/ Kissimmee as we are theme park usuals and have stayed in multiple resorts and hotels. Did I forget to mention there was no parking and we parked out car on fire lane hoping not to get towed or any emergency over night!

All the bad reviews here are about the "B" rooms, which are the cheaper rooms connected to the "A" suite. A rooms are nice, spacious and have everything a normal resort would, clean etc...4 stars no problem. B rooms have a bed, bathtub in the center of the room and a shower in the corner of the same room. No walls or doors are separating the bed from the shower. If you're with a comfortable SO, that's great, you'll have a nice time. If you're going with a buddy from school...you're gonna have a bad time. Walls between A and B rooms have no soundproofing like normal hotels do, so you will hear the loud kids and arguing couples next door. Other than that, rooms are clean, staff is friendly, location is good...Checkout is at 10AM and there are no elevators. You get what you pay for. If you're paying $60 a night, don't expect to get the A suite...3 stars for the B rooms. It's honestly 3.5 stars, but the 10AM checkout, no elevator and A/B room arrangement made me round down to 3. Great value overall!

We did a time share tour of this resort when we stayed at another diamond resort location. Everything looked really nice. When we got here today to check in we found out the pool was closed due to maintenance. No one ever mentioned this when we made our booking. So we asked the manager if there was anything to do for our inconvenience. They wouldn't upgrade our room and they wouldn't wave the resort. It's not the fact that she wouldn't help it's the fact she was not pleasant at all. Instead she printed out Expedia's explanation of the pool being closed and highlighted it for us. The manager is Gretel. The employee Wildred was actually a lot nicer then the manager. He was an example of a great employee! If we are staying somewhere on spring break we would want a pool on site. Also when we were trying to check in another guest that checked in was given a room that had not been cleaned. Another guest was complaining that they inquired on room cleaning and no one had came. I would recommend mystic dunes, grand villa, and Likkii tiki over this specific diamond resort.

This place is older but still packs in a great experience. The pool is over the top! The heat coming up feels like a jacuzzi and it's large great for adults and kids. The actual jacuzzi was hot and nice. We could spend nights by the pool very clean and lots of stuff going on at the hotel. The rooms were ok if your staying at a studio then only 2 people and you need to pretty close because the shower and random bathtub is all in the living area. Thank god they at least hid the toilet! They have a balcony which was different but we had to be moved due to the adjoining room was bunch of small kids. The walls are paper thin but once we moved it was much better! The staff is very nice very helpful! Charlie the bird was something else sometimes sweet sometimes screamed like he had been shot. The diamond resort time share, they are a little pushy with this and you don't have to do it but we did just for theme park tickets for next to nothing. Be careful with this tactic it can really tie up your day

The good: The price with the Groupon is good. The shower has great water pressure and the hot water never runs out. The room is very clean. The temperature is controlled with a thermostat so you can get the room just the right temperature. The whole balcony is screened in so you do not have to worry about bugs while you are on the balcony. They have computers with printers in the hotel across the street you can use to print off boarding passes. The bad: The doors slam shut rather than closing softly, so every time someone leaves, the doors slam so hard, you can feel it and hear it. I heard doors slamming every few minutes after 6am. I am guessing that was housekeeping. Quiet hours are not enforced. Because there isn't an elevator, you can hear people dragging their luggage up and down the stairs at all hours of the night. It is very loud. The adjoining rooms do not have any insulation between the doors, so you can hear everything they say and do. You can also smell whatever they are cooking. I felt like I was sharing a room with the people next door. The internet is horrible! It kept going out so I had to use my data on my phone for the whole trip. Housekeeping came to the door to wake you up even with a sign on the door. When you tell them you are sleeping, they do not speak English, so they keep knocking. I asked for an extra blanket and they brought me a bag with sheets and a mattress pad. It is really hard to find parking and there are times where you have to wait for someone to leave to get a spot so people were parked in places that were not spots, making it really hard to pull out of a parking spot. The activities offered are an extra charge and not entertaining enough to pay the fee. You have to hold the toilet handle down for over 6 seconds to get it to flush. The bath tub is in the middle of the room. The shower and tub are part of the bedroom, so you will not want to stay here with someone you are not comfortable having in the room with you while you shower. The toilet is in another area that is VERY small. Think smaller than a stall in a gas station. If you are plus sized, you may not be very comfortable. The beds are uncomfortable and I woke up very stiff every morning. They only have down alternative pillows and they do not support your neck very well, so be prepared to wake up with a stiff neck each morning if you are not used to this type of pillow. Overall, I would NOT recommend staying here unless you do not value your sleep. If you are the type to go to bed at midnight and get up at 5am and you can sleep through anything, this might be the place for you.

Very nice resort. Close to Disney World and easy to locate. The clean studio had a large smoking tub situated in the room. But glad I can doo the stairs as there are no elevators to get to the 3rd floor

We stayed in the 2 bedroom / 2 bath "A" suite. We paid under $100/night for four nights. It was the nicest 'room' in Orlando we have stayed in and we have stayed in Disney properties MANY times. It was clean and comfortable. It had EVERYTHING we could have hoped for. It was more like a fully furnished 2/2 apartment. The kitchen had a full size refrigerator, stove, dishwasher, microwave, toaster, coffeemaker, blender, and was stocked with dishes, pots, pans, silverware, knives, cooking utensils, etc. It also had plenty of towels, soap, and shampoo in the bathrooms. It had a full sized stacked washer/dryer combo. It had a dining room table and the living room had furniture to accommodate 5 or 6 people. There were three large flat TV's in the unit, one in each of two bedrooms and one in the living room. It had large windows with drapes. The master bedroom had a king sized bed and the other had a queen size. Both bedrooms had plenty of drawers and closet space. The living room couch also folded out for a third bed, but wasn't very comfortable as is common with such beds. The master bathroom had a double sink, a large tub (almost a jacuzzi, without jets) and separate tiled shower. The walk-in closet in the master bedroom came equipped with a digital safe, vacuum cleaner, ironing board and iron. It was a high quality room with high quality furnishings. Everything about it was nice. One of the doors to the master bath would not close properly, but aside from that, everything worked well. They were doing some stucco work on our building at the time, which did not interfere with us whatsoever. The pool was nice enough and we played ping pong. They supplied us with two key-cards for the room and a parking pass. The location was great. It was about ten minutes to Disney Springs and Typhoon Lagoon. There were also plenty of restaurants and stores very nearby. We ate breakfast at Perkins several times, which was great. We also ate at Fuddruckers and Chick-Fil-A. The "deli" was supposedly open from 7am, but I went at 7:30 and it was still closed. I never went back so I cannot say anything good or bad about it. Everything was top-notch. Diamond Resorts, the company that owns Cypress Pointe also sells time-share condos. Interactions with staff usually include an invitation to watch a presentation on buying one of their time-shares. They did not pressure us too much, but they definitely asked. Parking was scarce, especially after 11pm, but we always found a place to park. There is no room service, and guests are expected to clean up after themselves, which we had no problem with. We left it as we found it, with the exception of towels and bedding. The only complaint I have is that there is no elevator and the stairs are a little sketchy. They are not level and they are different heights, which can be dangerous. I tripped and fell with my hands full of luggage, but was not injured. My suggestions would be to bring your own coffee/tea, sugar, milk and any other snacks or food that you like to have on hand. They did supply two coffee packets but I never opened them. They supplied several coffee filters as well. We would gladly stay there again and have already recommended it to friends and family.

This is the second time we have vacationed here and it was nice but it seems to be getting a little rough around the edges. The furniture is getting very worn looking. I did not like that we could not control our own room temperatures. I also found a half dead cock roach in the bathroom. A toilet seat in one of the bathrooms was broken and it took them 2 days and 2 reminders before they came to fix it.

Came here in December while doing an annual Disney trip with some friends. This was part of a time share program, so I am unsure of any regular rates, and I hope to post the few photos I have of our room soon. All in all, a nice place. My key card stopped working after a day due to it most likely being next to my phone or something, but eh. Another mishap is that there were NO ELEVATORS to get up to the third floor while carrying 40 lb luggage bags upon arrival, as well as attempting to heave ourselves up to our rooms each night after a fun filled day of walking in the parks. I would hate to know what one has to do if they have a medical problem or such. The room(s) themselves are decent. A little Florida cheesy on the decoration side, but one bedroom had a flat screen TV, and we even had two small balconies if we wished to use them (we did not due to cold weather). There were jacuzzi tubs and two kitchens for the space we used. My boyfriend and I shared a larger room with an attached bathroom(with two sinks!), a private deck all our own, and a TV. We had a small dining area with provided linens, dishware, and utensils. Our kitchen was somewhat well stocked with plates, cups, mugs, etc. There was even a small washer and dryer (::insert squees of awesomeness::)!! Yeah, I get excited over laundry sometimes. For us, there was no housekeeping service, and I believe they charged extra for it, so FYI. There is also a pool on the grounds, but as we went in December and it was unusually cold, it was closed. Also be sure to check out Charlie the parrot in the lobby! Be sure to say hi, or you may offend him as my boyfriend did.

My stay at Cypress Pointe was overall a great experience. My only complaint was noise I could easily hear from the neighboring unit. Otherwise, the staff was extremely friendly, accommodating and helpful. The pool and hot tub are great, the amenities are vast and it seemed like the staff really cared. The icing on the cake was being able to use one of their rooms to get work done, after I already checked out. I was extremely appreciative of this, so I would definitely recommend this resort for those that routinely need to wifi in and conduct business.

You can hear every single word of your neighbors. Loudest hallways and the thinnest walls ever. Zero hope for sleeping in..also kinda weird with bathroom completely open to room.. shower and tub.. The room was clean but the toilet was the only door. My husband also said when he checked in they tried to sell him a timeshare. Families this is a fun spot.. couples not so much. Close to everything tho :)

"B" rooms - No soundproofing between the rooms. Maintenance was hammering away at 10pm and 7am. Cool spa tub in the middle of the room. Checkout is at 10am - kinda early for customers vacationing and want to sleep in.

During my stay with my family we were awoken by a security person saying we had a noise complaint against us. I responded with we were sleeping. The security person said maybe she had the wrong room. The next morning the head of security showed up with another guy and said we had two noise complaints against us the night before and if they received anymore they would tell us to leave. After asking about what we had done that was causing so much noise, the head of security said you confessed to having to much to drink and were not being quiet. I told him his information was wrong and that we had intact not been drinking. He said he wasn't there to accuse me and that if they got more noise complaints he would have us leave. 15 minutes later he showed back up to our condo to apologize because he had gotten the wrong room. Normally I can let this go but it caused my children to not be comfortable in the condo and were constantly asking to do basic things like using the bathroom because they didn't want to make to much noise and get kicked out. Since no one could ultimately relax we left a day early. Ricardo the manager of the property did call to apologize as well. I know mistakes happen but they would not listen to anything I had to say and threatened removal from the property multiple times for something we hadn't done.

So disappointed. Basically had the third bedroom. The people in the suite sounded like they were in our room. Called suite B. Not a suite. Tub is one foot from the bed. This is the unrented third bedroom. Wish I stayed at the old Ramanda

The resort looks nothing like what you'd expect. Fees: They charge a $6.00 resort fee, a $5.00 per day fee if you need internet, they take an additional $100.00 deposit fee on top of hotel fees (which they only refund back within 3-10 business days as told by hotel staff although it said up to 4 weeks on the papers I was told to sign. Then if they find the room to be "excessively dirty" by their perception...they charge a $250 cleaning fee. Half of these fees are NOT disclosed till check in and if you scheduled in advance , canceling will result in you losing the cost of the room. Appearance: Getting to your room is like going to a tacky motel. There are no elevators and the rooms are so close together that you can hear full conversations at all times of night and day. The door to the next room is thin and you can stick your hand through the crack into the next room. Our first night we heard a man and woman screaming at each other, slamming doors, and babies crying. Our room is small and quaint. Its cute, but has a tub smack dab in the bedroom with the shower in the corner. The tub is deep and nice, but its literally a foot away from the bed. People, even couples, like a little privacy sometimes. This room allows for zero privacy and IMHO isn't family friendly. Parking: Terrible. Miscellaneous: I was told there was a business center if I wanted to do business without paying the internet fee. What they failed to mention is that this resort has NO business center and if you're interested in using one, they will send you over to Grand Villas across the street! Ummm, what? How do you not have a business center? The lady at the front desk literally handed me a map to walk across the street to another resort. In fact, Cypress Pointe is akin to the Grand Villas ghetto sister. Grand Villas is more professional and way more friendly. It's also more quiet by comparison. If you must stay at either resort. Choose the Grand Villas. There's no incentive to stay at Cypress.

Check-in is at 4 PM, we arrived at 7 PM and had a three bedroom A and B unit. We were informed that the A unit which is the larger unit with the kitchen was not clean yet but the unit would be ready for us to enter in 15-20 minutes. It is now 7:30pm and they just finished cleaning the room. I was told when they were finished cleaning that I would receive my keys. When the cleaning lady was finished she did not give me a new set of keys and I could not get in the Unit A. Total lack of communication. Update: I was given a $25 gift card to spend. Nice gesture but bad start to a vacation.

Nice place to stay, rooms were clean. Everything was good. wifi , rooms, kitchen area, and extra activities

Rooms are ridiculous. there's no partition between the shower and bedroom. if you want to travel with your kids be prepared to expose yourself to them. apparently that's not a big deal to this hotel. Hotel staff also says there's nothing they can do. Disgusting

Info About Our Particular Room: Studio, 1st floor, Near the Entrance, 2 people Pros: - Big room for a studio - Clean area and clean room - Location: Very near a lot of chain restaurants (Chevy's, Moe's, Friday's, Uno Pizza, etc. plus fast food such as Dunkin' Donuts, McDonald's, Burger King, Taco Bell, etc.) and within about 10 minutes driving from Disney Springs and just a little more so to Disney's parks. Also close to i4 to get to Universal's parks and City Walk, although that would probably take closer to 25 minutes. Cons: - Rooms are a bit pricey, at least for a studio. - Internet access is not included for free - If your room is an A or B room (i.e. Room 120A or 120B), then you can hear everything in the adjacent room. Not just loud guests but literally everything. Coughing, sneezing, typing on a laptop, what they're watching on TV, literally any noise from the other room. - The room was a studio, so it's understood that it is for 1 person or a couple. But the bathtub is in the middle of the room with no walls/doors. We didn't mind it (and didn't end up using it because we were just there for 1 night) but it may be a little awkward for some : P

Unfortunately, disappointed. I booked this hotel through hotels.com and it had good ratings. When I looked at the pictures of the resort and then with the deal they were offering I thought I was getting a steal! Arrived late on a Thursday night. The lobby was empty and only one person behind the counter. I wasn't the only one coming in late, so unfortunately I waited awhile to check in. The gentlemen who helped me was very nice - poor guy was stressed out you could tell. Got to my room on the third floor (no elevator) and when I opened the door my first reaction was "Oh". It was not at all what I expected. Not at all what the pictures on line looked like either. It wasn't bad or disgusting. It was clean and modern - but there was a bathtub in the middle of my room literally. The shower was in a corner - but also not separate from the actual bedroom. This has an efficiency feeling, which I didn't care for. The bed was comfy. The TV was very small but had a ton of channels. However no guide channel so it was difficult to figure out what you were watching. Our neighbors were VERY noisy and I could literally hear them coughing. So, the rooms aren't that private. The location is perfect! Very close to the parks and in the middle of everything. Honestly, not sure if I would stay here again. I don't feel like the room description was accurate and I really wish I had gone somewhere else and have been more comfortable.

This place is absolutely horrible. The walls are paper thin. I can hear everything from above me, next door to two suites down. In addition, we were place right next to the basketball courts and tennis courts. Their "restaurant" looks like a gas station convenient store. On top of that, nothing like getting bombarded twice in the hotel to come to their timeshare presentation that we already declined only to get two more phone calls asking us to come. So much for a relaxing vacation..

We had a three bedroom condo and it was clean, close to all the Disney parks, and quiet. The market by the pool was a nice touch with all necessities in it. We had a great time!

Our 3 bedroom was beautiful! Great location near Universal Orlando. At night we enjoyed the pool with water feature, playground and splash pad. Onsite cafe with home cooked food. Grocery and pharmacy less than 5 minutes away! Only complaint is the wifi never worked the entire week and no elevator. Lots of great restaurants nearby too. Definitely recommend this resort!

We are a family of 6 and we love staying here. We fit very comfortable and the location is absolute perfection.

Hi, Welcome to Diamond Resorts. We give you good price so you can listen to others thru thin walls and listen to pushy Time Share sales people speak of the glories of timeshare. Timeshare tactics are so 80's. Lose the schtick and concentrate on the improvements that were made to your establishment. Much of the place has been refurbished and fully stocked with quality wares and appliances. I was impressed on how much room I had and how clean it was as well as how great the beds are. 3 bedroom accommodations are great for large families. Game room mediocre. Pool fun for kids. People in front counter well informed. It's actually 7 miles to Disney. Worth the effort though.

The resort itself is nice, clean and generally updated. The electric stoves are awful. The walls seem a little thin, as you can often hear conversation from the attached lockoff rooms as well as through walls. The resort is nice if you're a DRI owner. But stay away from the member updates/sales pitch. Decline it on the phone before you arrive. They held my room keys hostage till I met with the VIP guy. Meaning, I have to meet with the guy to schedule my sales pitch. Ahem, I mean update. I told him I had no interest in buying more, etc. He offered me a Visa Gift card, amongst other things. He lowered the amount from what he told me on the phone. When I called him out on it, he upped it to $50 more than the original amount. And it was a 55 minute minimum. Fine. I told him I was here with my wife and kids, so I even got a "kids pack" of snacks. I agreed because the lying sack of... I mean representative, told me I'd get updates about the Apollo purchase and my account, etc. $20 "deposit" later... Come update time, I'm told that since my wife didn't come, I don't qualify for the gift. I told them she's with the kids and I'm perfectly capable of listening to them and not purchasing anything by myself. They offered child care, which I'm not about to just leave my very young kids with random strangers. Assuming they would even go. (Which they wouldn't.) They said I could get one of the other gifts promised to me, and just have an personal account update. Fine. A crappy $100 restaurant.com gift card. By the way, that thing isn't worth $10. I sit down with a "vacation consultant" which is what they renamed the sales people. Instead of talking about my account, he talked about the benefits of ownership, blah blah. I finally asked that he focus on my account. Which he asked me about my point count. And then said nothing else. He told me there is an 18 month "freeze" on a price. I reiterated that I have no interest in buying anything as I've been lied to many times by DRI. Then the senior car salesman comes over to pitch some 15000 free points, which I have an option to buy. I pointed out that this is a sales pitch, which I was told it wasn't. And none of this has been about my account. So they basically just lied to me to pitch me. They let me go then, since I called the guy out on his bull crap. I'm so glad I woke up early for that.