Hilton Whistler Resort & Spa

Good location just a few minutes walk from our drop off point, we used Skylynx bus service from Vancouver. Good sized room with two Queen sized beds, complimentary robes and slippers (which were way too big on me), nice smelling toiletries. This hotel is in a perfect location, good views of mountains on all sides, some are better than others but all re impressive. Guest have use of my, sauna outdoor heated pool and two hot tubs, one inside and one outside. |It is only a short walk to the main village centre where there are a good selection of places to eat and shops. Shops are your typical gift shop type right up to high end designer type. Restaurants also include a range to sit everyone, quick on the go right up to some fine dining.|Layout of the village is easy to navigate. There are village centre, upper village d village north. On the map it looks huge but it actually doesn’t take long to walk around them all. I visited in the summer and it was way hotter than I was expecting, I would be interested in visiting in the winter to see if the vibe changes. Chose to visit Whistler on a whim and pleased I did.

I’ve stayed at many Hilton properties before, this one in Whistler is by far the worst. I stay here last month and feel shame for Hilton. First, the front desk experience was awful — we waited for over 20 minutes to check in. There were no other guests, just us, and yet the front desk staff seemed completely unprepared or uninterested. All we got was a repeated “sorry” with no explanation. Second, the room was very outdated. The dishwasher was almost falling out of its slot, some of the wooden fixtures were peeling. Third, the parking situation was unacceptable. We arrived just after 6 PM and were told parking was already sold out. Instead, we had to park at a public lot that’s a 10-minute walk away. The worst part? When we want to load our luggage to the car, we were told we couldn’t because it was an “emergency area” by a valet staff member dressed in black came over and rudely told us we couldn’t stop there. His tone was so aggressive I honestly had to hold myself back from punching him. Absolutely unnecessary and unprofessional behavior. But strangely, I didn’t see any fire hydrants or clear emergency signage — just a convenient excuse to keep the space for paying parking guests. If you do pay for parking, they conveniently stop calling it an emergency zone. If you manage to stop there without getting caught, consider yourself lucky. But honestly, this entire experience left a really bad impression. I will definitely not stay here again. If you’re considering this property, be prepared for a series of frustrating surprises. And if you were treated the same way when trying to park, please give this review a like — people should be aware. For Hilton: train your valet well please.

We arrived early and they were to provide us with our rooms right away. We requested adjoining rooms but the rooms that we had originally selected don't come adjoining so they were able to upgrade us to rooms that could be adjoined since we were staying with a larger family. The pool was fantastic for the kids and very relaxing. Super close to amenities and the Village Restaurants & shops. Will definitely stay here again. Thank you again for the service. Owen from bell services was great upon arrival and delievered our bags to our room promptly.

We loved our stay, and would highly recommend this hotel . Thank you to Owen, and the front desk team for there help! Our EV vehicle just made it to the hotel, we had to wait for a tow. On arrival Owen helped us out, he was amazing! The front desk helped extend our stay a day without changing rooms! Thank you for making our trip stress free as we waited to hear about the status of our vehicle! We will stay here again 🙂

Location can’t be beat. The hotel is slightly dated but clean and has well appointed rooms. Staff is all nice and helpful. Parking garage has tiny spots, difficulty to find a spot later in the day if you have a larger vehicle because they don’t enforce double parking. They recently removed the buffet breakfast in lieu of a $24 per person per day dining credit, a negative change. They try to make a big show about status but upgrades are non existent, instead they let the nicer rooms go unsold. This is more of an overall US/Canada Hilton issue than this particular hotel, but the elite benefits are a joke compared to other chains like Hyatt. Overall it’s a decent mid tier hotel in a great location. Edit: Thank you for the response. For the sake of clarity: Breakfast: Diamond/gold status used to get the “full” buffet, the “continental” buffet is a vastly pared down version of that. It costs ~$20 extra per person if you want the same buffet that was provided last year. Upgrades: Hilton policy allows upgrades to suites at the discretion of the hotel. I have stayed here with Diamond status many times and have never been upgraded to a suite, even mid week off season when it’s empty. This hotel simply chooses not to offer those upgrades.

Our room was clean and tidy. It had everything we needed, plus a good-sized walk in steam room, which was very enjoyable. The common areas and grounds were well kept. The staff was kind and courteous. They allowed us to check in early and to check out late upon request, which was incredibly helpful. The hotel has a decent gym, a nice pool, a hot tub, and a sauna. The restaurant is located inside the hotel (cinnamon bear) and opens at 730, for a close and convenient breakfast, allowing for an early start to your day. Lots of menu options and a complete buffet with a variety of good food for any diet types. The hotel is loacated within a short walk to shops, restaurants, and other amenities one could find themselves needing. I would definitely recommend this hotel to others and book our next stay in Whistler back here again. Great experience and far above expectations.

The hotel was fine. It was a bit dated, though the location is perfect. Easy access to all the village has to offer. The common areas were kept clean, and even though the swimming area was busy, there were plenty of places to sit. We had a significant issue with the hot water in our room. It took an extremely long time to get the water to turn hot (no matter the time of day). The staff was friendly as well.

I cannot begin to express my gratitude and love to the amazing staff at the Hilton resort & Spa in Whistler, in particular Amelia and Amy from Concierge, who after hearing that my son had had a life changing injury on the slopes in Whistler 4 months before, reached out to us and offered us a 3 night complementary stay in their stunning 2 bedroom mountainside suite. A more stunning room and fabulous staff I have not experienced in my many years of travelling. The hotel is extremely stylish and is centrally located , very close to all amenities. The rooms are beautifully decorated, spacious and comfortable. And it is totally wheelchair friendly and offers adaptable rooms. I cannot Thank Amy and Amelia and all the staff at the Hilton Resort in Whistler enough for making our trip and my sons return to Whistler so special. You will always hold a special place in my heart. Thank you

We have stayed at this property annually for the past few years. I have always loved the location and amenities. This trip was made extra special thanks to the management team. Cory not only recognized our anniversary, but helped us celebrate in style. The thoughtful gestures from this team brought so much joy. The hotel sits at the base on the gondola. There is a parking garage. Ski/board storage plus rentals onsite. The lower level has an incredible gallery and yoga studio. There is a restaurant and bar on site. The breakfast is outstanding. There is happy hour (and reverse happy hour) daily I believe. Outdoor pool and massive patio with fire pits. Robes are in your room. Just bring flip flops or slippers. There is also a fantastic spa in the hotel which we enjoyed for the first time this trip. Massages and facials and would go again next visit. The rooms are fine. Could they use an update? Sure, but they are not old nor dilapidated. We had a studio king and it had a full kitchen (small, but sufficient). Eat in bar, fold out couch, and a fireplace. We also had French doors to a small balcony. The mountain views are beautiful. The pine trees strung with lights are beautiful at night. The bed was comfortable and the room was quiet. You will hear other rude guests slamming doors and stomping around in their ski boots early morning. Sadly, this is the norm in any ski town. The price is reasonable for the location and amenities at this hotel. I've stayed at other hotels in Whistler, and think you can't beat the Hilton Whistler.

"She gets rock n roll a rock n roll station And a rock n roll dream She's making movies on location She don't know what it means" (Dire Straits) Location Location Location One of the anchor hotels in the fantastic Whistle Village Centre, the Hilton Whistler Resort and Spa has one of the best locations on Planet Earth. The scenery is amazing -mountains everywhere, gondolas for mountain access, and hundreds of shops and restaurants just steps away. And I haven't even talked about the hotel itself. It is luxurious and has some of the friendliest service people (many of whom were British and Australian) I have ever encountered. I just finished a 5 day convention-related stay there, and I could not have been happier with the Hilton. Our room was huge, we had a private patio, the bed was comfy, and the bathroom was big with a great shower. Our room rate was $235 CAD and taxes and fees bought the rate up to $272 CAD The convention rooms were very good, the A/V worked well, and the Cinnamon Bear restaurant and bar was excellent. Simply put, one of our most enjoyable stays ever.

Loved our stay for a ski trip. The breakfast was very delicious and better than the typical breakfast buffets. Loved the room with the fireplace. Beds were comfy and great location right next to the slopes.

Hotel room was quite dirty....not sure If they were understaffed or if they didn't see it.. There were stains all over multiple walls and tables surfaces. They were reddish brown and sticky. Kinda freaky and gross. The pool did not have enough towels...we had to bring our own from our room. We asked for room service to bring up a tooth brush and more towels but they never came. So we had to walk up to the front desk to ask. Really didn't feel like a resort stay .

It's hard to gauge how great this hotel could be since we went opening weekend during the COVID phase 3. We didn't get any housekeeping service and asked 3x for clean sheets, extra towels and an extra blanket. Somehow my comforter got delivered by hand but the sheets we're dumped in front of our door. The hotel Itself is adequate but wouldn't give it more than that. It doesn't feel 4star , it feels like 2.5 star. The hotel feels worn down . It doesn't feel sparkly clean, just neat and tidy -don't look closely behind the toilet or shower. When I booked the reservation, it was a call centre in the US , I booked two rooms w/ king size beds and pull out sofa. However , when I arrived the front desk said I was booked one queen bed with a sofa. I was so frustrated but then they offer me a free upgrade so i was happy but they weren't very busy , had they been busy I may not have had a room sufficiently housing my party. This hotel is underwhelming. The entire experience is lack-luster. For the price your paying it's not the best. I immediately wished I had booked the Westin when I drove up ...or anywhere else. I will Say that the flat Screen tv is in HD and has tons of channels which is not usually a perk. The wifi works.

I still don't know if I should submit a complain to them. Great location. Located just near the gondola station, convenient if you plan on taking a gondola. Room is very spacious. Corner suite was equipped with full size kitchen, ideal for those with extended stay. (Grocery store was available within the Whistler village near a bus station). Room had nice amenities such as shoe tray to put your wet boots in winter month, fluffy bathrobe and slippers. They have outdoor heated small pool and jacuzzi. Soaking my body in a warm water while enjoying cool breeze was very nice. They also have sauna, I sat in a sauna for a while to relax. Front desk.... one person in particular, he works in the morning. Let just say I was very upset for a while and a month later, I am still thinking about providing a negative feedback to the hotel directly. Whistler has other nice hotels. Plenty of them. I would probably stay other Hotel if I have an opportunity to come back to visit Whistler again.

My family owns two units in the Hilton Whistler Resort and Spa, which means that we are up here very often. The two rooms are connecting. One side is the master bedroom with the kitchen and the other side is the double beds. The master bedroom has a nice fireplace and a walkout balcony. There is a storage closet that we keep all our personal items in when we come to visit. The kitchen has a fridge, oven, microwave, and dishwasher. The sink is rather small, but it works just for rinsing off the dishes to place in the dishwasher. There is a lot of counter space for cooking. There is a high bar area with seats to eat. The bathrooms are nice and large with a tub and a shower head. The master room has a pull out sofa bed for additional guests. If you are in the double bed room the amenities are limited. There is no fridge or anything. There are a few drawers for clothing and a closet. On a good note the beds are very comfy and there are four pillows on each bed! Each room also has a warmer, which helps during the cold winters. Each floor has a room next to the elevator that has a washer and dryer, ice machine, and vending machines. You need a key card to access this room. You also need a key card to access the guest floors in the elevators. The hotel also offers events daily. Some of the events that we have attended thus far is a s'mores bar that was outdoors. They had a fire pit with marshmallows to roast, chocolate bars, and Graham crackers. They even have hot chocolate out regularly with mini marshmallows. The front desk even has cookies out for your enjoyment regularly. They are delicious!!!! There is a outdoor pool and jacuzzi along with an indoor jacuzzi. There's a sauna and a gym as well. Towels are provided downstairs before going outside to the pool. There is also a spa located near the pool area. Overall great hotel with great amenities for the guest.

I stayed four nights here for a skiing trip. I am a Hilton Honors gold member and was automatically upgraded to a very spacious 600 square feet premier studio with kitchen two days before my check in date. A ski valet was available to store our skis with convenient pick up and drop off and hotel is a 3 mins walk to the lifts. Downsides are as follows: Parking fee is 34 dollars for self park and they do charge a resort fee of 25 dollars a day. This isn't as bad as it seems as some other resorts that don't charge the resort fee do charge for storage of your skis and this is included in the resort fee. Given the location of the Hilton we felt the extra charges were worth it as opposed to staying at a hotel which would be further away to walk to the lifts but certainly these extra fees are something to factor in if you are price conscious.

Comfortable and clean. Centrally located. Secret underground entrance and exit that leads straight to the center of the park. Really important parking tip: park at the conference center after 5 PM. Only costs four dollars till the next morning 10 AM.

We stayed in Hilton for one night, enjoyed a wonderful time. It located in famed Whistler, 2010 Winter Olympic site, a perfect ski resort. We had a view of ski terrain on Whistler Mountain. Easily walked in to Whistler City Town and Village, Park, Market place, Mall. The hotel has a magnificent entrance, gorgeous lobby and hall. Our bedroom was large with a king-sized bed, sitting area, prevailing closet, and progressive bathroom. Wi-Fi was strong and easy to connect. Service was quick and responsive when needed. We have enjoyed the stay

It is 3 am and a huge diesel caterpillar has been busy with construction and road work outside my room for the last hour. The booming bass in the hotel bar did not let up until well passed midnight. When my wife and son checked earlier we were given s single bed when we confirmed a double. It was sorted out Other than being impossible to sleep the place is good. If you are a serious skier do not stay here as the noise level is outrageous. It ha been impossible to sleep!

Very loud window box AC. Small room. Self Parking is $37, hotel is clean but way too pricey on Hilton website unless you go on third party booking but then they're not honoring anything because you won't let them gauge you. Not wild about the resort fees neither. Seems to have too many hidden fees.

I'm a fan of the Hilton collection of hotels and have stayed at their numerous properties... but this fell a little short. Location-wise it's great - you're in the village and right next to the Whistler lifts. Must be useful when you want to hit the slopes faster in the winter. Booked through Travelzoo and got a great deal for $170 CAD for 2 nights during the weekend. Our deal even came with free parking. We got a standard double room. Compared to Crystal Lodge, the rooms here are MUCH bigger, and they provide larger closets for storing your clothes + gear. There's also a lot of counter space in the bathroom and they provide robes and slippers in each room! Despite all that... our room didn't come with a fridge! I know they have suites that come with a kitchenette, but at least provide your standard rooms with a fridge for putting away leftovers or chilling water bottles before a hike. I do admire the staff for putting up with us - we had an issue with our first room (168) since there was a STRONG smell of piss in our unused bathroom. I had called the front desk requesting an additional pair of bath robes (there were 4 of us)... and when house keeping arrived I complained. Didn't need to convince them much since he could smell the piss from the entryway. He was nice enough to call front desk to get us moved to another room. The 2nd room's bathroom (170) didn't have as strong of a piss smell. At this point we gave up switching rooms and decided to keep the fan on to get rid of it. I'm not sure who's in charge of house keeping for that floor, but they should really look into fixing that. Their outdoor pool is heated and it's a nice area. I was never able to enjoy the hot tub due to the amount of "ratchet" folks filling both the indoor and outdoor hot tubs. The crowd isn't the most child friendly, either. One bloke decided to strip naked, jump into the pool, then jump over the fence and streak through the parking lot. Not quite sure what prompted him, but it sure freaked out the families around us. All in all, it was an alright stay.

Stayed here during the peak of the forest fires. Despite the size of the resort the hallways weren't ventilated and were very smokey. The rooms are somewhat dated, but the toiletries are nice. The restaurant in the bottom is good for drinks. It's a very family oriented hotel. The pool didn't have an adults only hour and was teeming with children who were splashing in the hot tub as well as the pool at all hours. The water in the lobby wasn't refilled very frequently. Every time we walked by it was empty. The best thing about this place is the location. It's right in the village!

Great location, loved the big rooms, but slightly older furnishings. This is my first time here during the summer and it was still a lot of fun! Location: Right in the village, you literally walk out the back entrance of the hotel (which contains a number of shops in including an art gallery and escape room) and you're in the village and around the corner from a ski lift. Parking: Underground, you have to pay, but then again, everything is expensive at Whistler Service: Excellent, although sometimes misguided. The people at the front desk are very nice, but the concierge wasn't necessarily the most helpful. I needed to exchange money and he pointed out the most expensive option and failed to mention that most stores accept American dollars at a decent exchange rate (better than the exchange place). The restaurant he recommended wasn't very good. He was very nice though and tried his best to help us. Rooms: They were somewhat clean. Beds were fine. There were some stains on the older furniture. This place is probably overdue for a make-over. The rooms are very big but the beds are very small. My hubby is 6'5" and the double beds were very small for him. They were very firm, which I liked, but others may not. We had the AC running most of the night which drowned out any noise outside. FYI, there's no mini-fridge, no microwave, just a small coffee maker, free slow wi-fi Entertainment: Spa - No, I didn't try it, and I didn't see anybody at the time there. Pool - good sized , but very cold even though it was July Jacuzzi - closed for the day because the filter wasn't working after the morning pool guy checked it Basketball/Tennis court - I don't know about tennis equipment, but they do have a basketball for you to borrow. If there's an outdoor event going on like a catered party, they may not let you play because you share the same area. Recommendation: Yes, I'd definitely consider coming again, but I might also check out some other places with more updated furniture.

Great location and you'll possibly get a good night's right if you don't mind sleeping with noise cancelling headphones. We decided to stray from our usual stay at the Fairmont but to save money and be closer to the Village, we chose the Hilton. Still a significant hit to the wallet, we'd expect the walls not to be so paper thin, the internet, the internet to actually work, and the rooms to be a little nicer. On the flip side, any staff we have come into contact with, even on Christmas Day, have been amazing. We are still stuck here for another night of our vacation, listening to the people above us sound like they are having marching band practice, and the room beside us, running a daycare. We know that, we cannot change rooms due to it being full. That being said, I may end up in the lobby in the middle of the night sobbing, but I know that if I do, their desk staff will at least be very kind while they tell me that there is nothing that they can do. Just based on our experience.

I was kind of annoyed with the Hilton's parking situation. There is no other parking nearby so they force you to use their parking garage. They charge you 32 Canadians dollars to park for a night which hit me blind. So... not a great start to a vacation with that hidden fee. Apart from that, the hotel was pretty standard. Pool, fitness room, spa, restaurant, room service at your disposal. There was no free breakfast which was a downer. Also, WiFi is a tad slower than one might expect to see at a Hilton and is a pain to connect to. Location wise, this Hilton is right by the slopes and a short walk from Whistler Village which was a huge convenience. Double queen room was extremely spacious and had a clean bathroom along with an additional sink. Very clean. The room lacked a microwave which kinda sucked. Also some of the lights took a while to flicker on. But still, the room was extremely clean and comfortable that made the Hilton enjoyable to relax in after a long day in the mountains. Overall, the room, which is the most important thing, was still really nice which made this Hilton good. Location was perfect. But... that said, I was not impressed by the Hilton's parking fee and lack of free breakfast. A really nice hotel with some small issues.

Good all around hotel, convenient location and good overall value. Efficient staff, solid and reliable stay.

We had a lovely last minute stay on a pretty gloomy June weekend We selected this hotel by pictures of the pool and spa as we really just wanted a luxurious hotel that was comfortable and had a nice pool / hot tub mix. Check in was a breeze although staff was a little frosty by whistler standards. My only gripe is that they really should have informed us of the resort fee daily (23 dollars daily that is not included in your cost when booking on booking or Expedia )...it's not a fun surprise at check out. Room was well appointed with a King bed overlooking the Westin ...very large flat screen tv, room service options, full kitchen and a nice bathroom. There are not a lot of tv channels but you can order movies which is nice to have as an option. The pool was great . Tons of chairs and big open area where you can order food and drinks poolside . My fiancé got a Becks non alcoholic beer but we could have gotten all sorts of pub fair . Loved the space between guests and the feeling that we were alone even when it was mildly busy. The hot tub is super old . We didn't want to go in because it was so little and old but the pool was great . The hotel is in a really nice location. Central, Comfortable, well appointed. No real wow factor but it was what we were looking for for that stay and if you want to feel anonymous and enjoy some nice facilities in the village, you'll be happy there . The spa options are all Japanese and look like they need some updating although we didn't try them . Easy check out over the phone. Thanks for a nice stay !

Really enjoyed our stay. We booked 2 rooms with kitchens for our families (Premier Glacier). The kitchens were great but even the same rooms will have different layouts so my brother's family had a more spacious kitchen with a separate breakfast style counter . . . so may call in and ask about that. The location of the hotel was ideal and we love the ski in/ ski out convenience. Great breakfast buffet. For being located at one of the best ski resorts in the world, Hilton provides a great experience, great location and decent prices (it's not cheap but one you factor in the relative decent prices and the exchange rate, it is less than Vail or Beaver Creek).

Stayed with my friends and our kids in Hilton during our last visit to Vancouver beginning of Aug 2019. Booked a suit and was pretty disappointed ! Very old rooms that need immediate renovation , average cleanliness and poor service. We were told we could only get bottles of water on the room if we are Hilton Honor members which we were but since we we've booed through Expedia it didn't count !!! Thus the check out bill included water ! parking ! and movie rental ( just turning on the tv for some kids cartoons ! ) ... will definitely NOT go back ! Only one star for the location and beauty of Whistler...

Nice accommodations in a ski resort. My only comparison properties in whistler is the Fairmont and the Four Seasons so let's just say -- this is fine! If you want the other be prepared to pay way more. I had a large suite with kitchenette and real fireplace versus gas. I was provided a duraflame log - not exactly a thrill. This property is near the main village so it's close to. Shopping and restaurants and other activity. They have parking and valet. I found them less luxurious and service focused but very acceptable. Worth a look if u have Hilton points to burn or the rack rates are reasonable.

Our family came to the Hilton Whistler for a short family getaway. We had no plan so there was not a lot of expectation going in, for your information. The hotel is located in the Whistler Way where all the major brand hotels are located and with direct access to the Whistler Village where the shopping and restaurants are. As well, all the amenities you would expect from a major brand hotels - a restaurant, a bar, and a spa. Room is semi-outdated with some minor updates (newer light fixtures and vanity) and honestly nothing to write home about. The staff is friendly and was quick to address our questions and requests. -Need a crib ? delivered in 10 minutes. -Need a recommendation for restaurants ? Sushi is just 3 minutes walk from here. -Neighbor partying at midnight ? Addressed right away. Bottomline, a reliable major brand hotel providing excellent services at a relatively competitive rates (compared to other 4 star hotels)

Nice hotel, clean, good location for proximity to restaurants and ski lifts/gondola. There is an extra cost to park in the hotel ($32 per day to self park, $36 to valet) which is a little much considering the hotel rate itself isn't exactly cheap. In addition the parking attendants at the door are rude, when unloading the car at the main entrance during check-in they tried to rush us and complained about the location for where we temporarily left our car for 10 minutes, even though that is where one of the parking attendants told us to leave it. I would have rated higher if the parking was not so ridiculously priced and the door staff were not so rude to guests. If possible ask not to stay next to the pool, people use it late at night which can be noisy.

It's just a standard Hilton-branded hotel. Nothing spectacular, but there's nothing really bad about it. Room service menu order goes to 1030pm only.

I stayed here for a week in October 2015 for a series of meetings and I've got to say that this is one of the nicest hotels I've ever stayed at. First off, the rooms were unbelievable. I shared a two bedroom suite and I couldn't believe how spacious it was. It's definitely larger than my two bedroom apartment. The kitchen has a full-size fridge and a dishwasher which is great if you want to take home some leftovers or have breakfast in the room. The livingroom has plenty of seating a fireplace where you are allowed to request a smoke-free log to burn once a day. This area was great for entertaining. We were in a large group and it was nice being able to meet up in one room to unwind. All of the two bedroom suites have either a dry sauna or a steam room. I tried out the sauna in our room once and it was alright. It was definitely clean and well maintained but I would have preferred the steam room. The biggest drawback of the bedrooms was that the heating units turned on and off constantly. One time I actually counted and within a 15 minute period mine turned on and off 3 times! This made it very difficult to get a good night sleep. I would much prefer something that is constantly running. Overall I was happy with the room but I don't know if it would have been worth the high season rate (over $1000/night). During the low season it falls to below $400/night and we were able to negotiate an even lower rate for booking multiple rooms. As for the conference room services? Wow! This is where I was the most impressed. The conference room itself was nothing special but the tables were set with bright, clean linens, and the coffee and tea were kept well-stocked all day. We had lunches included in our package and the food was incredible. Every day featured a different soup, salad, and main course and it didn't taste at all like the typical catered meal. I was very impressed. This is a great hotel for a work retreat!

This is my 2nd year visiting and I love this hotel! Everyone is welcoming and friendly and the place is so homey and clean. There is a bar, restaurant (they've upped the prices compared to last year so only ate once this year in it), indoor and outdoor hot tubs, pool, sauna, spa facilities,valet etc. You can also get discounts on ski equipment/passes if you stay at the hotel! Rooms are comfy and clean, spacious and the bathtub is so comfortable! No complaints whatsoever! Can't wait to return :) Just FYI about the restaurant called Cinnamon Bear. As I've mentioned they've doubled the prices. So compared to last year we had breakfast in it every morning, to only eating in it once this year, will tell you now steep it's risen. also our dishes took a long time that morning whatever happened, but the food is Devine and there is a buffet instead should you need to eat and run to the slopes!

My husband and I spent a night in the Alpine suite while visiting Whistler a few weeks ago and had a lovely time! The suite was way too big for two of us (2 bedrooms and 2 bathrooms) but would be perfect for a family. Apparently it can also open up into the suite next door. But we couldn't resist the private steam room in one of the bathrooms. It was perfect! We were able to relax and moisturize after being in the Vegas dry heat for a week. There's a full kitchen and washer/dryer. Dish soap is provided, but not laundry detergent. We were able to find Tide for $1 at the grocery store in the village. The hotel is in a great location and right in Whistler Village and just a few steps to the ski lifts. It was nice to just leave the car in the garage and walk everywhere. Parking is steep at $30/night for self parking, but that's pretty standard for Whistler and the garage is directly below the hotel so it's just a short elevator ride to your room. Service was friendly and we even received a call around 2PM that our room was ready (check in is supposed to be 4). We enjoyed having drinks on the little balcony attached to the living room and could have spent a week there! I wish we could have had more time but this will be first choice when we return.

Old, outdated furniture. Air conditioning didn't work. Wifi VERY slow, when it worked. Poor cable package with limited choices--and once the cable cut out completely. Water pressure changed numerous times during a single shower. Overall this place felt a little run down and not what you'd expect from a Hilton. Also, they advertise this as a non-smoking facility, but they have some sort of sunset offering at one of the bars, and cigarette smoke billows up into the rooms (and then it's terribly hot when you're forced to close your windows and the AC doesn't work.) There is also a smoking station in the inner courtyard, so rooms facing the courtyard will have similar smoke issues. Considered giving a one-star, but the customer service of the employees here was impeccable. From the concierge to the housekeeper who was always ready with a friendly hello and a smile, the employees were great. Our housekeeper single-handedly saved me from a horrible sunburn, because when we told her we were taking the peak-to-peak gondola ride, she encouraged us to cover up--something I hadn't even thought of.

NOT-so-stellar experience- count thy ways! I really wish I could underscore many of the positive reviews. I would definitely agree- the location is fabulous (5 stars!). One not-so-positive experience would be tolerable, but 5 within the 3 hours, as a gold star member (OK- not diamond, but still, we stay at Hiltons enough to use points to pay for 5-nights here, and still have lots of points to spare): 1) Check-in- I was told I couldn't have a complimentary upgrade (even though that is one of the benefits of a gold member) but, if I wanted to pay $1000CAN/night (in addition to what was "paid" via points), I could. This means-- there is a room available for upgrade for the number of nights we reserved and yet after declining to pay that ridiculous amount, I was told there was no room for an upgrade. Another issue with the check in process-- fair enough, we needed to wait until 4:00 to check in. There was certainly enough to do to keep you occupied until then. Front desk asked for my number. I went back at 3:15ish to get an ETA on the room and was told housekeeping was in the room working on it-- great! 4:30-- still no call. I finally went to the front desk and was told they couldn't call because they were short 1 digit with my phone number. OK-- make sense, but I mention I am a gold member which means they have access to my profile and hence my phone number to call. Not like they were so busy they couldn't take a few extra minutes to take some extra steps to pull up my profile. Third issue with check-in- Hilton works hard making sure gold members are welcomed as such at check in. I know because I fill out the surveys they send me after each stay. The front desk person failed to mention that for breakfast we just needed to let the restaurant know because our names were on the list. We had to pull for this information. 3) Went to the Cinnamon Bear Bar to wait for my room-- if you like to be ignored for 1.5 hours and have to still chase your server who was lukewarm in welcoming you for the bill- this is the place to be. Just crappy service! 4) We left our bag with bell service while we waited for our room-- after all that time, they have the balls to come to us to ask us if we had the right tickets because that's not their tickets look like and our bags (ALL OUR BAGS!!!) were not there. Lo and behold-- they were....phew, but Hilton should train their folks not to go to the guest who is in their room and clearly belong in their room to imply some wrong doing and that all their belongs are not to be found without any remorse. 5) This place is so old school the hand receiver on the phone base is not even the right phone. I called the manager using speaker phone because the receiver was useless. In sum, old hotel with the worst front desk and bell service. They give some BS about room availability. But, fabulous location! Manager offered some credit, but really-- I just want a good experience and to benefit from the benefits the company offer.

One of my favorite Hilton's by far! Clean, gorgeous view, awesome food especially breakfast room service. A little spendy but it's Hilton and we stayed on New Year's eve! Super Fun! Kids activity room and Smores was not available and wait was long to check in. Staff was ok depending on who you dealt with.

Awesome hotel in a great location in Whistler. Right in the center of the Whistler village within walking distance to the Gondola tour and stores. Rooms are a little old. Balconies are on top of one another. When we tried to go onto our balcony, the door handle broke. Service is very nice and rooms are spacious.

Less than a 5 minute walk to the Whistler Gondolas! My friend had enough HHonors points to book an award stay right before Christmas, and I am grateful he had the points too because the room we stayed at would've easily costs $500+ for that weekend! The room we stayed at was a double queen. Pretty standard in terms of offerings and a lot more spacious than some of the Hiltons I've stayed at. Don't expect too fancy of a room unless you book the more expensive ones, but it was more than enough for us since we just wanted to board. Free coffee and water was provided. Wi-fi was included too so that was nice. We didn't use too much of the resort's amenities like the pool or the gym but I did get a chance to take a quick glance. The most attracting thing was definitely the heated pool. You can see the steam just rise off the water. Lots of kids though. They also provide different activities at different time slots. I wanted to check out the ice craving demo they had but I decided boarding was much more fun. We did take advantage of the free hot coco! There's a restaurant but plenty of better options in the Village! It is a short walk from the bus loop too so easy in terms of transportation. Feels like any other regular Hilton, except that it is extremely close to the lifts and that was definitely why we decided to book a room here!

The stay was awful, no air conditioning , vacuuming outside my room at 2 am plus argumentative staff. Awful experience.

Quite disappointed. Our room, especially the bathroom, did not smell clean. It actually smelled a bit of urine (I'm a nurse and I know urine). And the shower curtain smelled as if it hadn't been properly dried. The sheets and a pillowcase had a couple of questionable stains on them - nothing too gross but as if they had tried to bleach them out and couldn't. We booked a balcony room, thinking it would be at least on the second floor. They do not have 'balconies' they have patios. So we were on the first floor with a view of a tennis court. And the wifi was terrible. Forget about connecting in the evening..you'll stay connected for maybe 5 minutes. I was up at 5am one morning and the most I got were 2 bars but at least it didn't disconnect me. We put the do not disturb sign up and around 830-9p we heard a few knocks and it was a housekeeper offering towels. Nice of him but...the sign. Not worth the money. The nightly rate for this place should really go for half of what they sell it for. What a disappointment.

Location is the primary reason to book here, it's a stones throw from the Whistler Gondola and an easy walk to most Whistler Village shops and restaurants. The room felt a little beat up with lots of visible wear and tear. Room service was reliable, but they ask you to order breakfast using their door hangers yet always forget to leave a fresh door hanger for the next day. You can store your skis with the Summit Shop in the building, but figuring that out required some digging (and wasn't mentioned at checkin). Also the Summit Shop is located on the lower level so you have to daily march your skis up a few flights of stairs. The kitchen was well supplied with most things you'd need to prepare meals and we made good use of it. Laundry service was supposed to be same day if you drop before 9am, however getting our clothes back became an ordeal... with items finally delivered at 10:30 pm. Will likely go for another hotel option next time, but had a decent stay (snow was great and that mattered most).

Really enjoyed our stay here. Room was great and spacious. We enjoyed the hot tub on a beautiful mountain evening! The staff was very helpful and friendly. We were able to charge our car in the parking garage which was very convenient. Awesome location close to the ski lift and tons of restaurants. I look forward to staying here again and highly recommend it!

Smack raat in the Village! Nice hotel with pool and a fantastic gym for only one person at a time.

This place is close to the gondola:) They have generous pool, jacuzzi (indoor & out), and sauna with h2o. Very cozy fireplace nooks with lounge pieces strategically placed throughout main floor. Decadent rooms with pretty kitchenettes. Good heater for drying stuff.

Overall we really enjoyed our stay at the Hilton. We were upgraded to a junior suite, and enjoyed a cozy fireplace. The front desk staff were excellent, even accommodating a rather late checkout. The room was very spacious with a kitchen and balcony. It was quiet and private (visiting in the off season). The heat was rather slow to warm up the room. The bathroom had a bidet which was a nice touch. It was not working 100% at first, but was repaired with a quick phone call. The wifi also disconnected frequently, which was annoying.

This is my fifth vacation to Whistler and we have stayed at the Hilton every time. I was honestly disappointed with the hotel this time around. Not trying to sound pretentious but after asking for my Diamond Member upgrade I was told there were non available. No problem til I got an automatically generated e-mail asking if I wanted to upgrade to the room I was told didn't exist for $20 a night. Apparently my loyalty isn't worth $20 a night lol Whatever right. I guess I'd been spoiled because I'd always gotten an upgrade there but this time got possibly the worst room they have. The staff here is very friendly. The breakfast is very good here but thankfully I got it free with my status. Otherwise it's $30 a person! The gym is nice but in a week of visiting it the wipes had never been replenished. The pool and whirlpools were clean and nice. I really enjoyed the DJ at CB's on Wed. Swiss night was definitely a plus. Overall I'd recommend trying this hotel but I'm looking forward to trying out the Marriott property at Whistler on my next visit.

Recently stayed here with family and had a pretty good stay until checkout time. Room was fantastic and the staff were great but upon checkout got hit with a $25.00 resort fee per night. We have been going to Whistler 2-3 times a year for work and pleasure and never been charged a resort fee. Apparently this resort fee covers amenities like pool, free wifi, gym, etc. These are things almost every hotel in Whistler have but the Hilton, I guess, thinks these are extras. What a joke. IF YOU FEEL THIS "RESORT FEE" IS REQUIRED INCLUDE IT IN YOUR ROOM RATE AND NOT AS AN EXTRA CHARGE. Will never stay at the Hilton ever again.

The staff were awesome and helpful, beds comfortable and poolside service was a plus. All in all it was a terrific experience, they lost one star because of all of the hidden fees that they charge. I'm on board with the valet charge and incidentals, but the other fees were excessive and not noted when I booked the room.

I stayed at the Grand Hotel In Whistler during my summer vacation last July on a vacation tour. It's one of the first upscale hotels I've stayed in. The hotel was absolutely lovely. I didn't share a room with anyone, so my room had one large bed, a stove, fridge, and a microwave too! I needed to feel safe, so I loved the fact that the room key swipe had a dual purpose: It was used to access the bank of elevators to my room and also served as a room entry key.

The hotel is located right in Whistler village where everything is - restaurants, bars, shops. The chair lifts and gondolas to both Whistler and Blackcomb Mountains are just steps away. Our check-in experience with an attentive and friendly clerk was a joy. Being a HHonors member definitely helps. We received an upgrade to a junior suite with a kitchen and 2 breakfast vouchers for each day of our stay. Parking a was little steep (at $30 a night for the Winter Pride weekend) but free internet with the upgrade made up for it.

Centrally located in the heart of Whistler Village and just steps from the ski lift, Hilton offered wonderful accommodations for our recent ski trip. The room was large, clean, and provided a fully furnished kitchen. If staying with a large group, this would be a perfect solution. In addition to the bed, the sofa folded out into a queen-sized bed. My only complaint would be the heating/cooling system in the room which was NOISY. The first night I didn't get much sleep because it kept me awake. The next night I turned it off completely.

First impression: the room smells like a wet dog. They either used a dirty mop or rag to clean the room. Otherwise, it looks really good and clean.

Nice big clean rooms but no house coats and no complimentary breakfast which is pretty pathetic jts breakfast how hard Is it to cook a little food or even atleast put muffins cinnamon buns and fruit and coffee like really your a high class hotel another thing we reserved a room for 139 then we get here and were charged $28 for some stupid hotel charge and then on top of that $35 for parking what a joke when you pay for something it should have paid for it all not have all these stupid hidden fees when you arrive I'm really not impressed I would not recommend it to anyone as long as they still have all the hidden fees

I give this hotel 3 stars . It's close to the village for shopping convenience which is great . Everything is within walking distance . Although some things which did not appeal to me were .. 1. Outdated room. 2. No robes in closet to wear to the pool 3. Pet friendly rooms - carpets smell like urine . They need to be shampooed ! 4. Had to call 2-3 times to front desk until someone answered so we could order room service . Had to even leave a voicemail , no one called us back , had to call yet again to place an order . Big irritant ! 5. The elevator is in need of repair . It rumbles and shakes as it's going up or down . It Can make u feel uneasy . 6. Room service is a tad pricey .(Although you get large portions which is good) Overall, an average experience. Expected a little more from the Hilton I suppose .

Great location, friendly staff, very overpriced, "fireplace" in room & "balcony" were both misleading as the fireplace cane with literally one log that would burn for only 2 hours ... not gas as expected. If you close the vent / trap after fire goes out = smoke filled room .. if you leave it open = freezing room.