Noah R.
Yelp
I love Himalayan Kitchen for making reasonably priced delicious Indian food, but my experience yesterday was frankly infuriating.
Me and a friend arrived at about 7pm. It took about 20 minutes to take our order when a server tried to take our menus. We told him we hadn't ordered yet and he came out and took our order, we ordered a curry dish, a tandoori dish, an appetizer, rice and naan.
We then proceeded to wait for almost an hour as multiple tables that came in after us ordered, got their food and left. My friend and I joked that when we sat down the sun was up and here we were with the sun down and still no food. But slowly we began to get more and more frustrated at the wait, eventually deciding to leave if the food didn't come out by 8:15. Right at 8:10 a server arrives with samosas and basically says that our waiter lost our order and never put it in the system.
My friend and I were absolutely furious. The server said the samosas were a complimentary dish as an apology and that they would comp our meal on the house. My friend and I were not in the mood to eat there anymore and wanted to leave, but the manager came out and insisted he would rush the order and comp us, so we decided to give it a chance. Another 15 minutes goes by and to my fury another table gets its order before us. You would think that the kitchen would prioritize the order of the table that has been waiting for over an hour, but I guess not.
Finally our meal arrived, and the manager said that the chicken tandoori was what caused the delay. When I snapped back asking if it takes an hour and a half to prepare chicken tandoori, he quickly apologized and clarified he was joking. I appreciate him trying to lighten the mood, but he needed to read the room a little better; my friend and I were pissed and not in the mood for joking. He also offered a complimentary dessert, but when the server asked him about our appetizers he said that they were out and that the samosas were supposed to make up for it. So I guess the samosas were not an apology, but instead were making up for our missing appetizer???
We ate our food and it was delicious but our mood was spoiled by the experience. On top of it all the complimentary dessert never arrived and we weren't about to risk waiting another half hour for it, so we left. Overall I really like this place and I do believe the manager did his best to accomodate us after the error was discovered, but reading their reviews this is not a one-off incident. This restaurant needs to step up and organize better. They also didn't seem to have enough servers, which likely contributes to its disorganization. The reason this is a 3-star review and not one is because they did comp our meal and the food was delicious, but I'm still very irritated at waiting an hour and a half for our food after they lost our original order.