Aiden Pfaff
Google
Wow. Guest service and experience, along with pride in work is taken to another level at this place.
When we first arrived, the front desk was super helpful and knowledgeable of the hotel and surrounding area. Hikes, cable cars, places to eat dinner, etc.
The location is perfect, property is beautiful - it’s exactly what you’d want out of an Austrian ski chalet.
The pool / spa area is something out of Disneyland. It’s underground, and once you walk in the pool area, there’s a separate cave with 2 saunas, a steam room, and a cold plunge. These amenities are a skier’s dream.
The rooms are well put together and very cozy, nice bathrooms, all very clean.
In the morning, they serve a full service breakfast with everything you could imagine. Homemade jam, French toast, etc.
The biggest standout of the visit: anytime we were sitting in the lobby, the staff offer drinks, snacks, tea, coffee, etc. Additionally, the staff have conversations, and smile at you - make it feel like family. It adds that extra touch that they want you to be there, and appreciate your business.