neha goveas
Google
I stayed at this hotel almost a year ago. The rooms are themed and have basic amenities, and the location is great. Reception was friendly and breakfast was decent.
The reason I am giving 1 star is due to a very serious safety concern. I was staying alone, and in the middle of the night a drunk man was wandering the floor. I am not even sure if he was a guest. He tried opening my door—I stayed completely quiet, hoping he would leave. Instead, he found a staff member and convinced them that my room was his. Shockingly, the staff member opened the door without verifying his identity. I was inside and immediately shut it back.
The staff member did knock beforehand, but as a solo female traveler, I had no way of knowing who was on the other side. They also never checked the man’s ID, which made the situation even more unsafe. This was by far the scariest experience I’ve had while traveling, and I do not feel that the hotel took guest security seriously.
The next day at checkout, I addressed the incident, but it was brushed off with just a casual apology. While I would recommend the hotel for its location and themed rooms, I strongly urge them to take guest safety more seriously and step up their security measures.