Historic Houseparts

I ordered an item online and got an email that it was out of stock. My refund came back promptly. I noticed Historic Houseparts emailed me during after hours and thought they deserved a shoutout. Thank you! If I need anything I will come back again!

Kathy Flemming is a miracle worker and a problem solver! I am working on a renovation and looking to replace a 1950's tile soap dish that was missing from the wall above the bathroom sink. Based on the opening I provided, she suggested that I , instead, might try a Hall Mack recessed tumbler. To my delight, it was a perfect fit, what a relief.... I had been going down the wrong path on my solution and almost gave up, but Kathy identified a period piece that matched all the other hardware in the bathroom and was a perfect solution. Kathy really knows her stuff. Thanks again! I REALLY appreciate it.

Lots of antique and vintage hardware on the first floor with repro on the second floor. Plenty of parking on Hamilton St, good hours they worked very hard to accommodate my needs and have sources. Some stuff was more expensive than the other architecture salvage place.

This place is awesome! I was able to find a counterbalance sash weight for the old windows in my house, and this let me completely restore the function of the existing windows. Staff was helpful and got me everything I needed. Edit: They recently restored a crystal chandelier we had in our attic. This included a complete cleaning of all of the crystals, complete re-wiring, replacement of the old chain, and sorting and hanging several hundred crystals that were in a box alongside the chandelier. It came out looking beautiful, and was right on budget with the quote we received before hand. This completely makes the room, and it's great that we could retain something original from our house and make it look just like new. The person who restored the lamp was extremely knowledgeable about the lighting fixtures and really did top-rate work with our light. We are really pleased with the end result.

This seller is amazing. The beautiful items I bought were boxed up and shipped very expeditiously. I wish more transactions were this positive.

Really beautiful antiques. I wish more things had prices on them but I love going into the warehouses and hunting for restoration ideas. There is always something new to see.

Historic Houseparts offers a unique selection of vintage and reclaimed items. Great for finding one-of-a-kind pieces for home projects!

This place is perfectly charming. Almost didn’t go in because of the reviews. Had to post because the poor reviews seemed to be almost entirely online order problems. Seems petty to tank a local business for a prob with the website. Only been once but the owners were lovely and they had plenty of unique items. I say check it out if you are curious. :)

If you think their prices will be competetive with your local Restore, this place isn't for you. If you don't mind paying extra for something that is pretty hard to find, or you realize that quality does cost money then keep reading my friend. We bought a 1910-1920 colonial revival in western ma in 2011. While most of the original details are in place, some less than desirable things were done. When we moved in we had pepto bismol colored louvered french doors. We promptly took them down and began the search for some new doors. We went to home depot and for new french doors that were solid wood it would cost over $1000 (and thats for some crap pine too), so my wife went to the internet and found an old pair of french doors at this store that came from a convent. They actually have writing at the top of the doors that is what the priests updated every year after blessing them. We paid $500 for the doors (something comparable built with todays materials would have easily cost $2000+) and I drove 5 hrs one way to pick up these beauties. True $500 isn't as cheap as a pair of doors would have been at our local Restore but good luck ever finding some this amazing. The store is also full of amazing light shades, chandeliers, door hardware, clawfut tubs, antique fireplace mantels, exterior columns exterior, etc... This place has everything, although they did say that they change inventory pretty quickly so if you're looking for a really popular/rare item you'll have to frequent their store often because they often sell these items before they even make it to their website. Definitely worth checking out.

I ordered an antique mortise lock and paid for it with Paypal, only to be told, "Our staff in putting together your order was unable to locate the one you ordered. We believe it has been sold." My money was refunded, but the item is still listed as for sale on their website. Since my money was refunded, I give them one star.

Don't buy anything from Historic Houseparts, at least not online. First they sold me just part of an antique doorbell - they left out the part that makes it ring and then told me that if I wanted that I'd have to pay $18 more - so I asked if I could send it back. Sure, they said. So I had to pay $14.50 to mail it back and then they didn't give me all my money back. They had to charge a 20% restocking fee, or something. Arrgh! Next time, I'll just buy from Amazon. It's all very nice to say that we should patronize small businesses but Amazon always sends you what you've ordered and not just part of it, and if you don't like it, you can send it back for free - no postage, no restocking fee.

Poor communication, doesn't stock what is advertised on their website. Made me wait over a month for my order and then sent me the wrong part anyway!

I am "refreshing" my kitchen and found some great drawer/cabinet pulls at Historic Houseparts. I ordered them and then read thru the Yelp Reviews and was shocked by some of the very negative comments, especially about bad service and rudeness from the people who worked there. My experience with HH was easy, friendly, responsive, and helpful. They took care of my order (which apparently they went to a 3rd party for these particular drawer pulls) and answered questions by email in a timely manner. I gather it's a quirky, one-of-a-kind store which may be out of stock from time to time, but it seems like they have cool stuff you can't find in a home improvement store. For regular house needs at a better price, yes by all means, go to the big box stores, but for unusual or historic pieces, HH is a great resource. You may have to wait for your item but for something unusual or cool, it's worth it -- to me anyway. Big shout out to Courtney who was my Salesperson. Great job! Will definitely follow them and see what interesting stuff they get in.

The brackets I purchased don't match due to random curly cues missing bits and are covered in sharp and fuzzy, rough flange. The cast on these is the worst that I have ever seen. Between their restock fee and paying to send these back, I lose whether I keep them are not. If you order online- prepare to wait a long time and then be completely disappointed. (In all fairness, maybe they are overwhelmed with orders. However, if you are not going to ship out an in stock order for two weeks then communicate.) I would describe my brackets as pricey, low quality, unusable crap.

I've visited their website and have yet to visit their store front in the South Wedge. I've heard nothing but great things and their website has just about everything you need at fair prices!

Simple, basic lighting parts not in stock. Ordered on 5 Oct and emailed a follow up and no reply. Emailed a much longer inquiry and still nothing. Finally called today and canceled my order. First and last time I will order from here. If you don't stock basic parts, stop taking orders. Also, engage with your customers, I could have gotten these elsewhere in this amount of time - and I am taking into account your own sites 7-10 day lead time.

For unique salvaged items or reproduction parts, Historic Houseparts is the best in the region! Some people scoff at the prices here, but when you consider how difficult some of their inventory is to find, you can see the value of their offerings. The domestic home stuff is in the sharp brick building, handles, lighting, knobs and smaller details. Around the corner in the out buildings is the big stuff, trim, moulding, pillars, doors, industrial artifacts and other rare pieces. The people who work here really know their stuff and work very hard to help you find exactly what you're looking for. This place has held it down on South Ave long before it was cool. Now that I have a wagon, I am even more inclined to start taking on the bigger projects. Sorry, wallet.

I placed an online order with Historic Houseparts for some light fixtures. Though this wasn't made clear to me at the time that I ordered, some of the fixtures were not in stock. After waiting a couple of weeks and not getting any definitive information about when they might arrive, I cancelled the order (with Historic Houseparts' agreement). It is now coming up on 2 months and I have yet to receive a refund. While the company agrees that a refund is due and promises to issue one, they do not follow through with the actual money. I urge all consumers to avoid doing any business with Historic Houseparts.

We bought some cabinet hardware, both original and reproduction, at Historic Houseparts recently. They honored a store credit from 2014 with zero hassle. We've been shopping there since we began renovating our first house in 1980 and have always been pleased.

I'm not sure why there are negative reviews. I ordered 4 shades online. While reproductions, I had looked everywhere for glass shades for a 3.25 fitter. Historic House parts in the only place I could find them. The shades fit perfectly and match the lighting fixture (my house is 150 years old and the fixture was originally gas). My only complaint is that their online inventory isn't as up to date as it could be (that's why not 5 stars). However, I called and the customer service rep was wonderful and the follow-up very good. Sometimes when I see negative reviews about businesses not being friendly, I wonder if it's the customer that has the problem- not the business. Historic House Parts is not as large of some competitors and their inventory is more limited that some other specialty antique/repo lighting providers but HHP has things that other business don't. They were a life-saver.....I would have needed to replace my light fixture had they not had the glass shades.

I'm a frequent shopper at the bath shop at Historic Houseparts. The shop carries an eclectic line of soaps and body care products, as well as diffusers, bath supplies, and shaving supplies. The staff is knowledgeable and very helpful and if they don't have it, they will order it for you. I know when I buy my home, I will be returning here to look around for one-of-a-kind lighting fixtures and other fun things that you won't be able to find at big box stores and it makes me feel good to support a local business.

I've had very positive experiences shopping here over the years. It is so much fun treasure hunting in the two unheated spaces. You never know what you will find. The employees are friendly and helpful. I look forward to my next trip.

Last week we found an old but decent desk at a garage sale; it did not have a drawer pull (and the holes are 5" apart). We walked over to Historic House Parts, as we prefer to support neighborhood businesses when possible. The male clerk downstairs, did not greet us and sent us upstairs when we told him what we were looking for. The female clerk upstairs, without greeting us or budging or said we'd have to special order that item--that they had no 5" drawer pulls. I flipped through a basket of sale items right in front of her and found a nice brass drawer pull that was the perfect 5" size. I would have preferred a brushed silver, so I kept looking. The clerk snapped that she just checked the inventory and that was the only one in stock, so I should stop looking. Well, since I found one after she told us she had none, I wanted to keep looking through the basket. It was no trouble to her--no one else was in the whole store. We also wanted to buy a cleaning item from the 1st floor and I asked if I could pay for the brass drawer pull down- stairs. She said, "No, because he won't know that this is on sale," (even though it was marked in red as a sale price.) So we had to walk down the long dark creaky staircase, get the other item, and walk back up to pay and back down again to leave this hostile environment. In retrospect, I don't know why I continue to support them.We are in our 60's and my husband is recovering from surgery, so I was a bit taken aback at the clear unfriendliness of the people who work there. She rang us up and I thanked her (but wouldn't it be nice if she thanked me too--for my business? For purchasing something that she told me she definitely didn't have?) My friend who cleans our house buys leather and wood cleaners there so I mentioned this hostile experience to her and she said she likes products but absolutely hates shopping there because they are so incredibly rude. What gives?

I ordered online January 14th, by the next day I had confirmation and my invoice stating my items would be shipped January 22nd. Two weeks later I still haven't received anything. Yesterday I called their number, was put on hold then hung up on. I called right back, got a different guy (Jeff) I asked if I was calling about my 'backordered' items, I was never told that my items were backordered. He said he'd contact the distributor and call me right back. He never did. I called this morning to cancel my order. The women I talked to pulled up my order and confirmed part of it was backordered, but not all. I never received any of the order. So I asked her to cancel the whole thing. She said they'd contact me if there was any issues doing so. After reading some of the other reviews this sounds like standard practice for them... wish I had gotten on Yelp sooner. I'll give them a week then contact my credit card company about the refund. I think I'll stick to shopping on Amazon

The photo on Historic Houseparts' website of the picture rail hooks I purchased does not truly represent the shape very well, and it turns out that the hooks are entirely unusable. The customer service manager won't admit that the product is defective, so they won't pay for return shipping. Not only that, there is a 20% restock fee. What a a mistake it was to ever shop here. NEVER AGAIN.

This business has had several owners going back 25 years. The current ones seems to focus on reproduction hardware, which is great if you want something that is fairly standard and has been produced for a long time. For example, I bought some new federal style drawer pulls here. So, it is easy to get a matched set. Besides hardware in their main building, they sell old hanging lamps and some plumbing parts. In an adjoining building they store salvaged house parts. Lots of claw foot bathtubs which mostly need restoration. Wooden trim of every variety, cast iron parts, radiators, etc.. It is very hard to search in this building as it is crammed and pretty dark. Prices at this store tend to be very high. Too high in my opinion. All-in-all I would recommend going to ReHouse on Ridge Road first if you are looking for original parts. Stuff is easier to find, much cheaper and better service.

Worst, rudest owners we have ever worked with. Many other places around town that have much better prices and treat their customers much better. They do not allow any negative reviews on their FB page, so it will appear like a great place. Feel very badly for their staff for having to put up with such awful, controlling owners. The staff person that helped us seemed to be in fear of the owners if they did something out of line and was not run past the owners first and the staff person shared that with us. That pretty much solidified our observance and experience. In addition, their prices are outrageous.

I think this place is the best in Rochester, even the northeast, for salvaged architectural items. They have tons of stuff. You could literally spend a weekend there and not see everything. If you're looking for high quality reproduction hardware they are hard to beat. The sales staff knows their chit and if they can't answer your question they'll find someone that can. They've always been helpful to me and anyone I've recommended the place to. If you can get a chance to visit ask for Jim, Phil or Christina and they'll take good care of you.

I ordered hindges for my kitchen and got a call from Kaly stating they are on back order until may. This was on the 3rd of Feb. I told her to cancel my order and refund my Credit Card. Its now over a week and I have called 3 times and my $220.00 has yet to be put back on my card. Very unhappy with this company.......

I ordered 2 Windsor Hand Rails @ $18 each = $36 plus $9.75 shipping. They arrived and they were faulty. I called and was told the manufacturer said it was a casting error. I was also told that the entire box was faulty. I was told they would allow me to return them (which is not their policy). I sent the parts back. 2 refunds on paypal in the amount of $28 and .80cents. I called again and they told me they would not credit my shipping but would give back the restocking fee they held back. She also told me the hand rails were usable, just not perfect - so I paid $20 for shipping on a faulty product. She said her system was down and she could not tell me anything else about my order. I would suggest ordering from anywhere else in the world OTHER than this place. Not worth the time hassle and loss of money. TERRIBLE, just terrible.

I was also looking for a screw 4 a door, service was poor the person behind the counter brush me off and answered the phone in the middle of my request. They seem not to value the customers and I felt as they were watching me as if I was not going to pay for my item although I have been their at other times as a buying customer . The area were u pay is very clutter they should keep much neater so that customers have and area to place their item's thank u 4 your and have a good day would be nice 2 hear. Will not shop again if i could avoid it...