Historic Rocky Waters Inn, A Small Luxury Hotel

Our experience at Rocky waters historic inn was beyond our expectations. Our beautiful room overlooking the flowing river was one of the highlights not to mention the best personal service I’ve had at a boutique hotel. Keith and Kaley looked after all our needs. On arrival Keith personally greeted us and had a bottle of chilled sparkling wine in the fridge. The room was immaculate with great amenities even the body wash and shampoo was Divine. The room obviously was more expensive on weekends. We would have paid the price on the weekends for sure but we got the room on Sunday and Monday for nearly 3x less. Plus a wonderful breakfast is complementary at the Heirloom where we dined a few nights previous with friends. AMAZING food Amazing staff. We were kindly asked if we needed the room cleaning or fresh towels. This hotel is where we will be staying with our wedding party that are coming from England in October 2026 with out fail. Walking distance to all Gatlinburg has to offer. Thank you for making my first time in The Smokey’s memorable Matthew & Xarah Xavier-Pitts

Our stay at Rocky Waters was perfect. Kaylee, our Innkeeper was delightful, very informative and super accommodating. The Inn echoed quaint charm throughout. From the balcony overlooking the river to the welcoming Heirloom Room restaurant (great Eggs Benedict), every detail spoke to my heart. Our room had every modern convenience yet the common areas of the Inn were classic "Old World"... A truly satisfying combination. The location of Rocky Waters was convenient for walking the strip, yet quietly off the beaten path. After each day of exploring Gatlinburg and returning to the Inn, I felt like I was coming home.

This is my second time staying at Rocky Waters and it’s just as enjoyable as the first time. Everyone here has been so kind and attentive. Also, the attention to detail is so thorough. The restaurant and bar is also so lovely. The only suggestion I would make is to have more than one server for breakfast. As someone who works in the industry, it can be really overwhelming to have to serve not only hotel guests but also the general public. Other than that, everything is superb and I’ll definitely be back!

Love the room, perfect location, beautiful and calming river view. Comes with a breakfast voucher for 2 entrees and drinks and it was delicious and the most adorable, classy and quaint stays we have had so far. 10/10 Would recommend! This is not your average stay, service and employees are too teir. Worth every penny.

First I would like to say the the service and innkeepers were amazing as well as everyone working at the heirloom room. They were always very welcoming and catering to any needs or request. We came during the snow storm, and the heirloom room remained open despite the difficulties and losing heat. As far as the room, I would not say its "luxury" it was clean and had a soaking tub we stayed in room 201 the majestic Glen. The room itself is quite small and the pictures make it look better and bigger. It didnt give the luxury experience we were expecting. The tvs only had dish channels and again, that is not by any means what you would expect from something being marketed as luxury. There are not many rooms in this motel, i would say that investing in apple or roku tvs would increase the experience allot! People wanna be able to watch their streaming movies while they relax not stuck with dish. Anyways not a very luxury room. The innkeeper and heirloom room were really lovely people. Thank you.. Another thing, they reccomened cupid petals for some flower petals and chocolates on the bed. STOP reccomending them they are way overpriced and the chocolates they gave were quite literally disgusting.

This was our first stay at Rocky Waters, and it definitely won’t be our last. In fact, we booked our anniversary trip here right after checking out this morning! ||The location is perfect - directly over the river with no one on the other side making it quiet and private. The attention to detail on this renovation was phenomenal. The room was incredibly comfortable with every amenity you could need. And the private balcony was so peaceful.||The included breakfast at Heirloom Room was delicious. If we’d stayed longer, I’m sure my husband would have enjoyed the in room whiskey experience. ||Also, the people — the personal attention to guests here is a step above. Everyone was friendly and attentive. I’ve never looked so forward to returning to a hotel before!

This is by no means a luxury hotel, it feels like you are in a motel. The rooms are very small. The toilet was a foot and a half from our bed if we did not slide the door shut it was a ghastly sight! The pictures are quiet deceiving! This hotel is located on the busiest street in town we were there over Thanksgiving and it took us an hour to get out and cover 1 mile with bumper to bumper traffic. I had hoped to have a relaxing time but honestly there was no place to relax in the room and there is no common area. Unfortunately, it was too cold to sit on the balcony. We are experienced travelers and found it to be totally overpriced at almost 450.00 a night we stayed in the Majestic Glen. That said the staff was amazing and very responsive, they have a nice upscale restaurant on site with good food. This was a lifesaver because all restaurants in town were packed with people and with no availability. The Heirloom Room was not overcrowded we could relax and enjoy our meals.

Exceptional service, beautiful room, and a fantastic location. I requested a specific room and they honored that request, it was perfect! The sound of the flowing river was so peaceful day & night. The staff go above and beyond at both the hotel and restaurant. I would stay here over and over again.

Rocky Waters The best thing about the Inn is the location. The best thing about the location is being right on the creek. Proximity to attractions is good too. The worst thing was our room which was number 218. The hotel advertised private balconies. This is true because access is limited to the rooms but in 218 there is NO privacy. The balcony sits right beside the ramp to access the second level. If you open your window or doors, people feel obliged to look into your room. If you sit on the balcony, you are sitting with people walking in front of you. We can to be in the creek so we kept ours open - all the time. The room was decorated nicely and up to date. Also very clean. I would come back but not to 218 or the next door one. Didn't try the restaurant - maybe next time.

I'm pleased with my 1-week stay. Keith and Michelle took good care of us since we arrived. The water flow by the balcony changes the game. Although they don't have an office or receptionist like the other regular hotels, they are just one phone call away. I could see how flawlessly they tried to assist us to make us comfortable. I had some mild struggles but it was all good eventually. Also, they put their information out there on their website so I'd known what to expect for my stay. The location is perfect for me. Not right at the center but still convenient to tour around the city, staying away from tourist's noise. Definitely will come back.

A quiet, cozy, and tranquil spot, perfect for couples. My guy booked a few nights here, and it was the ideal destination and hotel for us. If you love the outdoors and enjoy the sounds of nature, this place hits all the right notes. From the moment we arrived, we were well taken care of and greeted by several friendly faces. Brando, in particular, was incredibly welcoming, showing us to our room, explaining where to park, and helping with a few other things. The room itself was spacious and beautiful, nestled right alongside a creek. The soothing sounds of nature made it the perfect, relaxing getaway. The room was clean, with new, top tier appliances. The bathroom had a lovely French inspired design, complete with a large stand up shower and double sliding doors. The vanity featured a stunning Moen matte black faucet, a matching soap dish, and elegant makeup towels and water glasses: a thoughtful touch for this romantic setting. We had a king bed, which was incredibly comfortable. Outside, the patio was my favorite spot, perfect for relaxing and unwinding or sunbathing during the day. The creek's calming sound was a perfect backdrop. This was by far one of my favorite hotels I've stayed at in quite some time. It's located in the heart of a popular tourist area, so there is occasional noise from travelers and nearby activities. However, it didn't bother us at all, and we heard none of it at night. A perfect couples' getaway--we will definitely be returning!

There might be better rooms than the one we got. The A/C is old, antiquated and very loud. If you wish to hear the river from the balcony you need to turn it off. I'm writing this at 3:am. A/C keeping me awake.

Very nice and clean. Beautiful rooms and scenic balconies. Everyone was so helpful and just so nice. Southern hospitality at its best.

Definitely 6 . Loved the view on the river, clean interior and very well noise canceling. Everything is within walking distance and parking worked perfectly. Would definitely be staying here when I come back.

A fantastic place to stay with the river right there and downtown Gatlinburg a walking distance! Very friendly staff. My only complaints are the parking was a little tight (which is kinda expected considering the area it's located) and the shower drain was a bit clogged.

Not only does this hotel not have any sort of front desk or lobby to speak with staff, but they only give you a phone number to text them if you need things. We walked into the room that was very dirty. Rocks and dirt all over the floor. There were sticky stains from liquids on the floor and the nightstand/ desk. The sheets and comforter had stains that resembled dried blood. The bathroom looked like it had never been cleaned, there was hair on the toilet seat as well. I would never recommend this hotel to anyone ever. The room we were given looked absolutely NOTHING like the pictures. We immediately called the front desk to notify them we were not comfortable sleeping in such a disgusting room. Staff couldn't even provide me with a number to call for a supervisor or customer service, I had to find it myself online. We got a partial refund and stayed at a different hotel. Extremely disappointing, especially being a Diamond Member with Hilton.

If you need to sleep, forget this hotel. Beautiful spot, but no insulation. Loud traffic, people on second floor make it impossible to rest. No curtains on windows make privacy dubious. Poor quality renovation. Cute classic hotel in a great location, with polite staff, but no rest. Supposedly a Hilton, but disappointing.