HM Balanguera

The hotel’s overall design is very beautiful and the environment is spotless. The front desk staff are extremely friendly and always willing to help. I stayed in a single room, which was surprisingly spacious and excellent! Breakfast was decent, with at least some hot food available. The rooftop pool is quite small with limited seating, which is a bit of a pity. The location is about a 12–15 minute walk to the city center. Soundproofing in the rooms isn’t great, so I’d recommend bringing earplugs. Overall, a very satisfying stay!

Lovely modern hotel. The rooms did not have tea or coffee but could request a kettle. Beds were so comfortable. Great shower with shampoo and body wash. Towels great size.||Daily replacement of towels and mini bar varied amongst our 4 rooms. ||Staff very friendly and helpful. ||Comfortable reception. ||Storage room for cases. ||Pool is small but ok for a dip. Not many loungers or seats but lovely curtained areas . Rooms at the front can be noisy with traffic. Bare floors can be noisy if chairs moved above. Would stay again as only 15 mins walk to cafes and bars.

At first glance, HM Balanguera presents itself with a chic, contemporary design that suggests a boutique hotel experience. The interiors are styled with intention, and the aesthetic is one of the property’s strongest qualities. However, beneath the visual appeal lies a significant flaw: a pervasive odor that lingers throughout the building. Initially I wondered if it was simply a matter of personal sensitivity, but when my travel companion independently remarked on the same unpleasant scent—something between worn carpeting and overused cleaning agents—it confirmed that this was more than a passing detail. Service, while courteous, falls short of true four-star standards. Staff are friendly when approached, but the level of attentiveness is closer to that of a busy airport hotel, where efficiency takes precedence over personalized care. In a hotel of this caliber, guests should expect to be greeted at the door, assisted with luggage without hesitation, and guided through a seamless arrival experience. Here, those touches were absent. Location, while somewhat secondary to the guest experience, would be far less concerning if the fundamentals were in place. Replacing old rugs, addressing cleanliness issues, and raising the service standard would significantly elevate the property. A hotel aspiring to four-star distinction cannot overlook the essentials: pristine interiors, an inviting atmosphere free of odors, and staff who anticipate needs rather than simply respond. Until these core concerns are addressed, HM Balanguera remains a property of style over substance—pleasing to the eye, but ultimately disappointing in execution.

Had a fantastic time at HM Balanguera. I stayed for 4 nights as a solo traveller and I couldn’t recommend this hotel enough. Not only is the decor and the hotel itself beautiful, it’s super clean, the food was always delicious, it’s in the perfect location to explore all of Palma, and the staff were great! Sebas in particular, who worked the evening shift, was always so welcoming and friendly when you came in from a busy day - plus great with advice on Palma and Mallorca. I’ll definitely be back to this hotel and would recommend it to everyone.

Booked this hotel last minute to enjoy some sunshine in Mallorca. & what a great decision it was! ||We were welcome by the staff with open arms and were more than happy to point us in all the right directions to enjoy the city. The Hotel is around 15mins from the centre and harbour.||The rooms are super modern & clean. The welcome drinks in the mini-fridge were a nice touch. ||The pool upstairs is nice to unwind. There is 5 loungers and 3 cabanas. There is a drinks service around the pool too. Guests are also welcome to bring up their own food/drinks from the mini-market below.|| Bathroom was tight, but we expected this looking at the hotel online. The only issue we had was that our keycard to our room kept breaking due to us keeping the card near our phones. ||Will be recommending this hotel to anyone that plans to visit Palma.

Really good base from which to explore Palma. The hotel is well placed to walk to all the sites. The staff are very friendly and helpful, assisting with local advice as well as very responsive when it came to bringing up reasonably priced cervezas via the roof top pool's 'bar phone'! The rooms are clean and bright with good air conditioning and punctual daily housekeeping. Breakfast is OK - mainly continental with scrambled eggs - one day we had salmon which was nice. ||||The rooftop deck/pool area is very nice with cabanas and aforementioned phone for ordering drinks/snacks. Understanding this is a central Palma hotel, space is limited so the pool is not very big and this also impacts overall space for sun beds - there's only 5 and a few cabanas so you shouldn't be expecting to be able to settle there, but this hotel is not really for a pool-based holiday but more a great base from which to explore a fantastic historical city.

We were on holiday in Alcudia but took this hotel from Palma for one night. It was very suitable for this purpose. A bit of a walk to the old town but doable. Roof terrace with a small swimming pool (large enough for hanging out, not swimming) a very nice place to sit when visiting the hotel, example with a beer. The room and hotel are of a good basic standard. Clean and everything worked. Breakfast has everything you need.

I stayed at HM Balanguera earlier this summer for a girls trip to Palma. Great hotel, fantastic breakfasts and lovely rooftop. Sun loungers are limited and you need to get there early before breakfast to secure a spot! The room was lovely and clean, however, our room had the shower within the bedroom and a separate toilet cubicle. There was a lack of privacy so bear this in mind if you are sharing a room with a friend and book this room type! We probably wouldn't have booked this if we'd realised the room set-up.||Location was good, around 20 minute walk into the centre and close to the bus stops (we took a bus trip to the beach at Portals Nous which was very easy to get to). Also not too far from the airport, the reception desk were excellent at arranging taxis for us. Overall, I'd recommend this hotel for a city break to Palma!