Christin M
Google
Unfortunately, we had a very disappointing experience.
The campsite is actually very nice. The tents are great, the pool is nice (but only 2 sun loungers)
Unfortunately, we had problems with the booking. I found it super complicated to either give out all the credit card information when booking or to make a bank transfer (which of course costs extra money). During our time in Namibia, this was the only accommodation that required this to guarantee the booking. As we were honestly scared to give them our details, we made a bank transfer. The first mistake in the date already occurred here and you are made responsible for checking the subsequent reservation again for correctness. I therefore made the correction and received confirmation of the correct date. When we arrived, however, we were told that we had no booking (on no Date at all). We were not in the system and they couldn't find anything about us. Unfortunately, the accommodation had no internet. The man on site was in contact with the manager, who was not there personally, but somehow he didn't want to or couldn't look at the emails. Dealing with this was unpleasant. It was brusque, no apologies and it was always about us having to prove it.
We still had a screenshot that at least showed the booking. But the man there insisted on having it from us. But the accommodation didn't have internet. It was very hot and we just wanted to relax. We arrived later than planned and wanted to at least use the short time for the rather expensive accommodation. After spending half an hour unnecessarily trying to explain the situation at reception, we then went to the pool because they supposedly had Internet connection there. This also took ages and didn't really work, but he really wanted the screenshot of the booking for the management, even though they had everything. When we left, they accused us of not having paid and asked us by email to submit proof. I don't understand this, as they assumed that there was no payment. So the verification on our end continued afterwards. In the email, I expressed my dissatisfaction with the situation and provided proof that the money had been transferred a few months ago. But what I found absolutely borderline: The mistake was on the accommodation's side the whole time and they didn't apologize when we were there or by email. We were deprived of valuable time and were definitely less able to enjoy our stay as a result.
It was more as if we had to thank them for "nevertheless" spontaneously giving us a tent.
Then little things like toilet paper were missing on site and the shower gel was empty. No apology here either. It was simply handed to us without comment.
I know there are many fans of the accommodation here and we might have become one in other circumstances, but in our case the staff were simply not capable and it really annoyed us. It was simply unpleasant to be asked for proof of payment again after everything without first checking everything theirself. They just said: great, then everything is sorted now. You're welcome... 😅