wisedew W.
Google
Our family visited Hogarth’s House on Saturday 11th Oct at around 1 PM and sadly had a very unpleasant experience.
We first visited the garden and then entered the house via the side entrance. My husband went to the bathroom first and was not stopped or questioned, which is how things should be. However, just a few seconds later, as my daughter and I walked towards the ladies’ bathroom, the receptionist suddenly shouted at us in a loud voice, in front of other visitors: “Are you going to visit the house, or are you only using the toilet?”
We were already halfway through the bathroom door, and her tone and volume made the situation extremely embarrassing. Everyone turned to look at us, and it was humiliating to be questioned like that in public. When my husband came out of the toilet and spoke to the same receptionist, her tone completely changed — she was polite and friendly with him.
Later, my 12-year-old son told me that while we were in the bathroom, the same receptionist told him off for slightly leaning on a wall, warning he might trigger an alarm, and right after he stepped away from the wall she told(warned) him not to touch any buttons while he was only standing still. He is a well-behaved boy who knows how to act appropriately, so speaking to him that way was unnecessary and inappropriate.
After visitted the house we discussed the situation, we realised the receptionist may have treated us differently because of how we look. My husband is white British and was not questioned at all, while my children and I — who look different — were shouted at and treated with suspicion. This made me feel that her behaviour might have been influenced by racial bias or discrimination against women and children.
It was deeply upsetting and spoiled what was meant to be a special birthday outing. I chose not to raise the issue face to face on the spot because I didn’t want to ruin the day or cause a scene, but I believe it is important to report this matter so that it can be properly addressed. I hope the management will investigate this seriously. No visitor should ever be made to feel this way.