Holafly

I've ordered unlimited 3 days data plan for France, and eSIM worked perfectly. Ordering process was smooth. Easy install and setup, good network coverage and speed. There were no need to contact support, so I don't have relevant experience about that.

Fast eSIM service at Seoul South Korea with at least 25Mbps speed tested by google speed test. Was had a trouble to use the eSIM at Seoul, however the customer support team provide a fast response and helped me to solve the issues. Although it was not a smooth experience for the eSIM service in Seoul compared to other providers, but a strong and immediate customer service which I would give an overall 4 stars for Holafly.

I purchased an eSIM for my trip, followed all troubleshooting instructions, and contacted their support team multiple times — yet the eSIM never activated or worked at all. Despite providing proof and explaining the issue repeatedly, I never received a proper resolution or refund. Instead of addressing the problem, Holafly’s support offered generic responses and long delays, leaving me without service during my entire trip and forcing me to rely on costly roaming from my phone provider. I’ve sent several follow-up emails since returning, and still haven’t received a refund or even a meaningful reply. For a company that advertises reliability and “24/7 support,” this has been an incredibly poor and frustrating experience. I strongly caution others to think twice before purchasing — if something goes wrong, don’t expect accountability or customer care.

Holafly eSIM Review✨ since 2024 From the bustling streets of London to the magical vibes of Ireland, the highlands of Scotland, the waffles in Brussels, the fiestas in Madrid, and even the glitzy skylines of Dubai, Doha, Bahrain, and Abu Dhabi… and let’s not forget that *private island* Sir Bani YAS in the UAE – this eSIM has been my ride-or-die. 🌴📶 (Just finish a 10 days trip in UAE & areas) **What I like:** ✅ **Signal? PERFECT.** Like, 5G most of the time. Smooth Data and No more “Can you hear me now?” moments. Yes, I can make whatsapp call too. I even did a FB live when our car broke down in the middle of the Dubai desert. ✅ **Unlimited data? YES.** I’m out here streaming, scrolling, and sharing like there’s no tomorrow. ✅ **Hotspot? ABSOLUTELY.** Sharing is caring, and I’ve been hot-spotting with my ipad, my laptop and my bf's cell phone ✅ **Easy to use? YEH.** Set it up in seconds, and you’re good to go. ✅ **Support team? LEGENDS.** They’re quick, friendly, and answer all my random questions (even the dumb ones). One thing I wish they can offer as an option: A more affordable plan with a less of price & a fixed amount of data. You know, not everyone will need unlimited data on every trip (My reviews are based on the above listed cities only).

Great service, but no easy wait in the app to tell when my time expires or what plan I'm on. I almost signed up to renew and the app did not stop me. Then I realized I still had 10 days left.

At first, I had problems, the eSIM didn’t work on the first day and I had no internet. I kept going in circles with AI support and got nowhere. Eventually, the chatbot said I’d be connected to someone soon, but nothing happened even after 30 minutes. The next day, I received a new eSIM by email, and once I activated that one, it worked fine. In the end it was okay, but the initial experience was frustrating.

My experience with Holafly was a bit of a mixed bag. I bought an esim for Asia to cover me for a trip to Laos, Cambodia and Thailand. It worked fine for Cambodia and Thailand but not for Laos. Customer support was quick to respond but ultimately unsuccessful in responding to my difficulties. It was clear to me that the issue was with the SIM and not with my phone. This was unfortunate due to family issue that came up while I was away and I needed to be contactable. Holafly did not offer any refund or other gesture to compensate in any way. Ultimately the service was convenient and useful but it was not as good as promised by reviews or the website. When it works, it works well but when it doesn't, tough luck! Update I provided Holafly with the correspondence I had with their customer support at the time I had issues. They have notified that they will provide a full refund. This is more than I expected as the service worked well at times. I appreciate their follow up and commitment to customer satisfaction. I have updated the review to 5 stars as I believe this is as much as they could do and more than I expected.

Last year we used Holafly in the Netherlands and it worked like a charm. This year in Sweden our eSim was considerably less reliable. It often dropped at just the wrong time, like when I was using Apple Pay or finding directions around Stockholm. Overall we are quite happy still.