Holiday Inn Bern - Westside by IHG

Great stay with excellent service. Despite being busy, the staff managed everything efficiently and professionally. Thanks to its excellent location, the hotel attracts many tourists, but we arrived early and left late, so we avoided the rush and had a smooth experience. There’s a convenient parking area, and the breakfast was standard but fresh, with a typical healthy German touch. The hotel is directly across from a tram station and next to a fairly large shopping mall, making it easy to get around and find everything you need. Rooms were the usual Holiday Inn style — comfortable, with a good temperature and a nice view. Overall, a very pleasant and convenient stay.

We had a great stay at Holiday Inn Bern. At check in, Martin the front office manager welcomed us with a smile, he was informative and friendly. We got a higher floor room with a decent view. The room itself had everything we needed, large shower, comfortable bed, and most importantly spotless. As an IHG platinum elite member, we got a free access to the spa that is located within walking distance inside the mall. The spa was amazing including all kinds of facilities, but nothing beats the outdoor hot tub. We also had dinner at their resto, the food was prepared beautifully and the server (didn’t catch her name) was very friendly towards us and our baby, she also recommended the best dishes. All in all, we had a fabulous stay and we will definitely come back.

I have stayed at the Holiday Inn Bern - Westside many times between 2015 and 2020. Lately less due to less travel. But then and again now, it has been the best Holiday Inn hotel I stayed in in Europe. The combination of upgrades, the truly excellent service of the reception and staff, the amazing breakfast with a large variety, the location next to the Westside Mall, free access to Bernaqua for diamond members, easy parking, very clean and hygienic rooms and public parts of the hotel - all contribute to this. I felt like a most valued and appreciated guest - truly exceptional.

This was our second time staying at the Holiday Inn Bern Westside, and once again it was a fantastic experience. We stayed for two nights this time (previously just one) and found it to be a great base for exploring the area.||The hotel is attached to a large shopping mall, which I was initially unsure about—but it was actually very quiet and convenient. Our room had lovely countryside views, and the public transport links are excellent, with both a train station and tram stop just opposite the hotel. There’s also secure underground parking with direct hotel access (a bit pricey, but very convenient).||Rooms are basic but very clean, beds are comfortable, and everything felt well maintained. One note of caution: the stay included access to the Bernaqua water park, which was great—but we hadn’t realised it was only one entry per stay, not per night. We ended up paying for an additional visit we wouldn’t have planned had that been clearer - please improve on this Holiday Inn! ||Overall, a really reliable, well-located hotel that we’d happily return to again.

I have been an IHG member for over 20 years and realize the best amenity a facility can have is great staff. Bern Westside is a beautiful hotel, clean and well maintained but the standout feature is the staff. Front desk took the time to assist with site seeing suggestions, when something was requested from housekeeping they promptly and politely responded, there was always an attitude of hospitality when staff was encountered even when passing in the hallways. ||||When I return to Bern again, the staff have made this my choice as to where to stay.

Holiday Inn Westside Bern, Switzerland is clean, modern, and well-located. It’s directly connected to Westside Mall, so you get restaurants, shops, and even a cinema without stepping outside. Tram, bus, and train stops are just across the plaza—ideal if you’re heading into the city or exploring the region. The hotel is surprisingly quiet despite the transit access. Staff were genuinely warm and went out of their way to help with everything from local tips to luggage. The breakfast buffet had a wide selection. Rooms are well-designed with firm beds, great water pressure, and excellent air conditioning. If you’re looking for convenience, comfort, and service in Bern, this is an easy choice.

This hotel is very much a hidden gem. Facilities are in much better shape than your average Holiday Inn. And you get access to Bernaqua, a small but decent water park that has everything a family needs. It's attached to the Westend shopping mall too, and close enough to the capital. Cons: rooms are tiny. Breakfast is okay but not stupendous. Staff have that Swiss German "cold fish" quality.

I had a great stay at Holiday Inn Bern - Westside. The service was excellent, and the staff were all helpful and professional. A special thanks to Serena at the front desk. She was warm, kind, and made the check-in feel genuinely welcoming. Little gestures like that make a big difference during travel. I’d gladly return and recommend this hotel to others visiting Bern.

Comfortable hotel located away from the city center. Just 15 minutes by S5 train and you are there. The hotel is a 1 minute walk as you leave the station. There is a mall with movie theater and exercise complex (pool usage included with room fee) attached. Rooms are comfortable with a little space in them. Typical European private bathroom with standup shower. Bed is very easy to fall asleep in. No USB ports in room so depend on outlets to power (adapter required for US plugs). Eight floors accessible by 2 elevators. Ate at the restaurant. Decent menu options with good service. There is also a bar onsite.

I'm not a travel expert, but I did stay at the Holiday Inn Westside in Bern during a November family-of-3 vacation and we thought it was a comfortable hotel with a great value for the price. Our favorite aspects were the included free 3 hours at the adjacent Bernaqua indoor water park (within the Westside shopping mall, actually a wonderful way to relax after a long day of sightseeing), the train station directly across the street (with only an 8 minute ride into Old Bern), the deep bathtub (this may only be available in the executive rooms, not certain), the in-room Nespresso machine and packets of delicious Caotina, free high-speed internet, and the electric blackout shades on the window. Everything inside was new, clean, and modern, with the property having been built in 2008 and remodeled in 2017. FYI, this hotel & entertainment hub is about 1.5 hrs train ride from Lausanne or Basil or Zurich. As a home base for a family vacation spending a couple of days exploring Bern, this 8-story, 144-room hotel more than met our needs. Our 11 year old LOVED the water park (he thinks we need to go back to Switzerland just to visit Bernaqua http://www.westside.ch/en-GB/bernaqua again) and it was so convenient to have the indoor mall restaurants & grocery store available when we got in late on the first night. The train station and free shuttle service for the mall had cars leaving for downtown Bern just about every 2 minutes, so it was no problem at all to quickly get into the heart of Bern for all the site-seeing we wanted to do. Let me get the caveats out of the way: - We got a particularly great rate on a 7th floor King Executive Deluxe room with a view via my employer's corporate rate available for personal travel. Even if you don't regularly travel for work, it's worth checking your organization's travel portal to see if you can access something similar. Holiday Inn is part of the IHG network, so you may be able to work a credit card and/or other travel point system to get a good rate, too. - We didn't eat in the on-site Brasserie Bits&Bites restaurant https://www.brasseriebitsandbites.ch/english/bern or spend many hours in the hotel itself. We mainly used the space for sleeping & bathing (both of which were very comfortable). - We had the Swiss Pass for all our transportation needs during our trip, so we didn't use the free Bern Ticket travel pass https://www.bern.com/en/detail/bern-ticket-free-on-public-transport offered by the hotel. - Our room faced south toward the Bern Brünnen Westside train station and subsequent farmland, and I sleep with earplugs always, so we had no problem with noise. I've read reviews from others complaining about street noise in rooms on the north (A1 highway) side. Our only complaint, and it's a minor one, is that the electricity for the room turns off each time you leave the room (yay for being green and conserving energy). This makes difficult the charging of your electronic devices or reserve batteries while you're out (which you may need to do in preparation for your next day of travel). We probably could have inquired with the front desk about a solution for this (perhaps there's a dedicated outlet that doesn't shut off?), but it wasn't a big enough deal for us to complain. The hotel is situated near an agricultural area and we sometimes noticed the odor of fertilizer when we were outdoors, but there was nothing noticable inside our room. I'm known for having a bit of a hounddog's olfactory system, so your experience may vary. If you are unfamiliar with how to use a Nespresso machine with discs (as I was before staying in this hotel), here's a helpful reference: https://www.nespresso.com/pro/uk/en/pages/zenius-new#assistance (click on "Directions of Use") Interesting history of the Westside development and its design, plus maps & more info, at the following links: https://www.archdaily.com/101991/westside-bruennen-daniel-libeskind http://www.westside.ch/en-GB/home.aspx

Good bed, but a bad shower My wife and I were recently on a Tour of Austria and Switzerland and spent the night at the Holiday Inn Bern-Westside. The room was comfortable, except that I couldn't figure out the thermostat. We arrived and it was cool, but my attempts to warm it up awakened us in the night with it being too hot. Although I had tried pushing the correct buttons, the display never seemed to respond correctly. It got to 26 in the room overnight. The bed was comfortable. A couple of items that have caught me off guard because they are different in the States. First, most beds over in Switzerland appear to only come with a thick, heavy, too-warm comforter; my wife and I are used to: a fitted sheet on the mattress, a flat sheet and then a comforter. This allows you some flexibility between "freeze or fry" with or without the comforter. Second, the shower. We've run into several hotels that have a different style shower than we are used to in the States. The shower makers seem to think that people want no shower curtain, and still can keep the water off the floor with only half a wall of glass. It never worked for me. I ended up spilling lots of water from the shower out on the floor. I couldn't put a bath mat out if I wanted it to stay dry. I guess that's why they all used tile floors instead of carpet. Now the breakfast, that was quite good. One of the experiences that has been good for us on our tour had been being introduced to new food dishes we simply do not have back in the States. This was no exception. There were too choices to mention, but I enjoyed all the ones I had at this Holiday Inn. If you are traveling through Bern and need a place to stay, this Holiday Inn would be a good choice for the reasons I mentioned. Check them out for yourself. (TIP - Ask for help with the thermostat - or you could be uncomfortable)

Had the chance to stay here 3 times and I truly enjoyed it. The service is outstanding. The rooms are spacious comparing to other European hotels. Super comfortable bed and a great restaurant with an incredibly delicious breakfast. There's a mall attached to it with more options for food including a Thai restaurant that is also pretty good. Beautiful deck area to enjoy a coffee on a sunny day. I recommend this hotel.