Holiday Inn Brussels - Schuman, an IHG Hotel

I stayed here for a few days early Feb 2025. The service by the front desk receptionist named Alex was amazing. From the moment I walked in up until check out he was kind, welcoming, and helpful. I can tell he enjoyed his job as he behaved this way with other guests too. Refreshing to see exceptional service. The room was great and I had no issues. The location was better than i thought initially, walkable to few restaurants. Highly recommend this hotel. And Alex at the front desk needs a pay raise.

Great stay.. Great location Tasty breakfast Nice pool table in the hall where our kids have had lots of fun. Problem with the reservation but nicely resolved by the staff. Nice and comfy beds... Would really love to stay here again the future and really recommend it to all who would stay here in the future.

A great Hotel in the European District of Brussels. Usually quite popular during the weekdays when meetings are taking place. So well advised to book early. Weekends can offer much better rates for the hotel, when it tends to be quieter.||Good rooms, Good Breakfast and well connected to the Brussels transport system. Metro at Schuman is only a short walk, after you work out that you need exit 6 to find the hotel. Good bus connections but current roadworks mean service diversions, so be aware. Also a heavy rail station with services from Brussels airport.||All in all a good choice of hotel in a quiet street not far from the various European buildings.

Ideally situated, nice staff (in particular reception and the lovely Polish lady at the breakfast). Room was cold most of the time. Heating did not seem to work that well, a pity. Shower beauty products could be improved (better brand).

Our room here was very comfortable, perfectly clean and had free coffee, tea and water. The breakfast buffet was fabulous. I'd like to thank the staff for making all this possible. The hotel is located in the concrete-heavy EU-district very close to Schuman Metro-Station. By airport bus 12 it takes about half an hour to arrive almost in front of the door. Very convenient.

I will recommend this hotel for your stay and we will stay here again if we are ever back in Brussels. The hotel is less than a 10 min walk to a train station/subway and is right near the European Parliament /building. So it’s a bit of a business area and it was very quiet during the weekend. There are a couple of coffee shops/cafes right next to the hotel that always had people in. There is a Carrefour express within a 5-minute walk, we bought some salads there for dinner and some Belgian souvenirs like chocolates and beer. So, don’t buy any chocolates around Grand Markt or other touristy places. Overpriced. Buy all that at a grocery store/supermarket. You can actually walk to the city center in about 35 minutes instead of taking public transport, if that’s what you prefer. |Anyway, we were upgraded to a larger room due to IHG Diamond status and were offered complimentary breakfast due the status as well. That’s always a great perk especially when traveling with kids. We were offered complimentary water on the day of arrival. The room was spacious, with a mini fridge. The bathroom was a good size. We enjoyed the facility. |The breakfast however (and we appreciate it was complimentary) had some spoilt/rotten items. We pointed that out to a breakfast attendant but I don’t think she understood us. The items were never removed 🤷🏼‍♀️If someone from the hotel F&B team is reading our review, kindly check on the freshness of the ingredients. Great waffles and you make|Your own. Our kids loved that. Waffles tasted delicious. Other than rotten items, nice hotel for your stay in Brussels. We traveled with kids 11 and 13 years old and enjoyed our stay .

Good value rooms which are clean and comfortable. Friendly and helpful staff, the only negative is that the hotel is further from tourist attractions such as Grand Place. However, there are some different museums nearby and lots of nice places to eat

I had an experience which is above and beyond and deserves praise. My dad and I stayed with Holiday Inn Brussels Schuman in September of 2024. My dad became ill and spent two afternoons in the hospital. The staff was so extremely supportive and helpful. The manager, Dominic went out of his way to ensure my dad was comfortable and I had what I needed to care for him. The team at the front desk; Hilda, Jed and Stefania were there to answer any questions and help as needed. The breakfast staff, which included Michaela helped to ensure my dad was well fed and nourished. These guys made a hotel a home. I do highly recommend staying here and with this team of experts. Thank you for making a possible difficult time, so much easier and memorable.