Holiday Inn Brussels - Schuman, an IHG Hotel

Shout out to Laurent for accommodating and address our concerns. Got free drinks for status and you can also get more free drinks if you choose not to have housekeeping for the day. The bar offers great varieties. In room use Rituals amenities which smell amazing and luxurious. Carrefour - the grocery store is right around the corner, couple good restaurants within walking distance, and 2 parks nearby. The only cons is a bit far from Center city (Grand Place area where all the fun happens). We spent $11-14 one way.

We stayed here for 3 days and everything was perfect. All the staff were friendly, kind, and helpful. The hotel is a little bit far from the city center, but it’s very close to Schuman train station, so the distance to the center wasn’t an issue for us. If we come to Brussels again, we will definitely choose this place.

I returned to this hotel after nine years since my last stay. The check-in process was very smooth - quick, friendly, and hassle-free. At first, this gave me hope for a pleasant stay. Unfortunately, I soon realized that nothing had really changed in the hotel over the years. No renovations or even minor refurbishments had been carried out, and the place clearly needs both investment in infrastructure and better management.||I stayed for two nights. The first problem appeared right after booking - exactly the same issue I had nine years ago. As a Platinum member of IHG, I once again had to ask for any benefits at all. At first, I was denied an upgrade, and only after exchanging a few messages was I assigned what was said to be a slightly better room, number 205. It was on the second floor, with a bathtub and a balcony overlooking the courtyard. However, this was not what I had asked for - I wanted a higher floor and a city view.||The room itself left a lot to be desired. The walls and floors were visibly worn, some furnishings were heavily used and not entirely clean. The bathroom door didn’t have a lock, which simply shouldn’t happen in a hotel of this class. Even worse, the reservation was for two people, but the room was prepared as if for one. We found only one set of towels, one small carton of water, and the tissue dispenser was empty and left open, as if someone had forgotten to refill it. The bathroom also lacked hair conditioner. The toiletries were Dove products, which is clearly below the standard usually seen in Holiday Inn, where branded hotel amenities are the norm.||There were also issues with benefits. As a Platinum guest, I should have received a voucher for free drinks for two people. Instead, I was given just one. I was told I would get additional vouchers in the morning for opting out of housekeeping, but they never arrived. At reception, I was told I could simply go to the bar and collect them there.||So we went to the bar on Sunday around 6:10 p.m. - only to face another surprise. At this hotel, the drink voucher policy is different from most IHG properties. Normally, one voucher covers drinks for two guests staying in the same room. Here, however, one voucher was valid only for a single person. As a result, we ended up with vouchers for two drinks instead of four.||We ordered a non-alcoholic virgin mojito and a pizza. And this is where the real ordeal began. We waited an hour and a half for the drinks, and the pizza… never arrived at all. After two hours, we gave up and went to Carrefour nearby to buy some snacks.||The bar was run by just one person, who at the same time was also handling reception and the kitchen. I understand the difficult situation, but the absolute minimum is to maintain order and serve people in the order they arrived. Unfortunately, we were practically ignored. Guests who came after us received their orders within 20-30 minutes, while we kept being pushed to the very end. To make matters worse, at one point the staff member disappeared outside, and guests couldn’t find him anywhere. For us, it all ended in major disappointment - chaos, disorganization, and a total lack of standards.||The hotel’s location is one of the few positives. It’s quiet and peaceful, yet very well situated. Nearby are the buildings of the European Parliament and the European Commission, as well as parks, shops, restaurants, and a metro station. In this respect, there’s nothing to complain about.||Check-out was lightning fast - it took just a minute. The invoice arrived straight to my email, and the staff were polite and professional. A positive way to end the stay, although it unfortunately does not make up for the earlier issues. We also weren’t asked about our impressions of the stay.

If you have business in the Schuman area, this is the most convenient place to stay especially for people who have medical appointments, if you know what I mean. It is accessible using the Metro. If driving like us, there are adequate parking places in front of the hotel or pay the hotel’s rate. Their parking though looked like a tight squeeze so we opted for on street parking. Check in and out was a breeze. The room is quite spacious and reasonably clean. I could go on and on about dirty grout tiles or stained corridor carpets. However, for 1 night stay, it was all right. Sheets are clean, there are tea coffee making facilities, and an empty mini bar fridge. The hotel has a tuck shop beside the reception where you can buy water, soft drinks, and snacks so you don’t need to leave the hotel to stock up your fridge. Breakfast is offered too on site at 20 a pop, but if you go out, there are several restaurants and cafés around breydel and the Schuman area.

Worst experience at Holiday Inn Brussels Schuman. The morning staff member was extremely unhelpful and rude. I explained several times that I suffer from asthma and cannot tolerate dust, but she did absolutely nothing. The next day, when I asked why no one came to clean the room, she told me it was “not her problem” and that she had already informed housekeeping – her attitude was extremely unprofessional. Housekeeping only attempted to clean around 6:00 PM, just as we returned exhausted from traveling and needed to rest. We had to refuse at that time, but later when we requested cleaning (an hour or less after calling), the response we got was shockingly rude. The room itself was full of dust, very small compared to the price paid, and lacked even basic amenities like tissues. The only positive point was that at least there were clean towels. I found old food in my fridge You have to ask for water Overall, a terrible stay that does not match the price or the standards expected from Holiday Inn.

The hotel is cozy and well equipped. Staffs are friendly and helpful. Its location is a few stations from the major attractions and restaurants, but would also be an advantage to have a safer and quiet place to stay.

Very affordable considering the location and closess to the EU parliament. The breakfast was really really good and the rooms very spacious (albeit not the hallway). There's a convenient parking garage below the hotel but if full it's a bit cramped if you have a larger vehicle. Bottom line - great hotel that I highly recommend.

I was greeted by the very polite receptionist, offered belgian chocolates and shown the breakfast room, which was next to the lobby. My room was on the fourth floor facing the street.||Positive aspects:|It is situated in a quiet street. Narrow but without noise and safe. There are a couple of deli shops around the corner, open until 18:00. Within walking distance there is a carrefour express for water and basic items, open 06:00 – 21:00.|The train from the airport also stops at Schuman metro station, so you can go to the hotel without having to change trains. Unfortunately I couldn't use it to go back to the airport as I couldn't find the right platform, since there are multiple entrances to the station.|My first impression was that it was a clean hotel, but since I opted out of daily housekeeping (to earn extra points as an IHG member) I don't know much about it. Nevertheless the cleaning lady was very kind in providing me with everything I asked : extra coffee and sugar, garbage disposal bags even extra water.|In the fridge there were two complimentary bottles of water marked with tags, informing the guest that they were a treat. A place for the suitcases was provided, the thick curtains could hide the early morning sun, and there were some hangers in the tiny closet.|There was a kettle, ironing facilities, even a shoe polishing machine.|Most important, there were enough electric sockets.|During my stay the hotel was quiet and I didn't experience any problems from other guests. ||Negative aspects:|The building is old and this is obvious from the photos and from the outside. Unfortunately the inside is not much better with the tired wooden decoration and the old curtains. ||Bedroom: I booked a double bed but I had two single quilts instead of a big one, which – by the way- were shorter than the bed! When I asked for a suitable quilt based on my bed size I was told that there weren't any available at the moment since the hotel was full; something that was not true. That hotel simply doesn't have double bed covers. As a result, since they were slipping, I woke up every couple of hours, and if I cannot have a good night's sleep what else would I do in a hotel?|The mattress felt soft. I realised there was another upper mattress on it and I had to uncover it to remove it. Both of them were dirty. The mattress had yellow spots and the upper mattress had big blood stains, which was disgusting. |The hangers were stuck in the closet, so I couldn't take them out and hang my clothes somewhere else, no air, no space.|The room was very dark. I couldn't stay there more than I had to, and I couldn't use my tablet or take notes about my daily activities. In order to do so I went to the lobby.||The bathroom was a disaster. It was designed for very tall people, and if you were not at least 1.70 you would have constant difficulty in there. The shampoo and shower gel were placed very high, you had to stand and they were still very high, above eye level.|The wash bassin was also placed high. The tap was back in the corner and you had to lean to be able to wash your face or your teeth. |The air conditioner was adequate, considering the fact that the weather was relatively cool, but some squealing sound came from it; low but annoying.||Breakfast: it was served next to the reception in a very small space. The place was never crowded because the variety was limited and very basic. Once I went there 45 minutes before closing time, ham and croissants had disappeared and were never replenished. I never saw fried eggs but there were scrambled eggs _ not bad_ ham, cheese, baked potatoes, some fruits, waffle making facilities, many types of granola, crunchy bread rolls and one or two different sweets everyday. The croissants were rare. The bacon was cut in very small pieces 1*1 cm square, it could only be served using a spoon, and burnt. Some people may think “what else would you desire for breakfast anyway?” My answer is that since I have seen many hotel breakfast buffets that particular one seemed poor and lacked a lot, especially 45 minutes before closing time.||When booking the room I knew that the price meant “no show-you are charged” and gave my credit card to secure the payment. Instead, they charged me the whole amount immediately, which I think is unethical, since they didn't give me the chance to pay cash _ as I have done in another of their hotels. |In short I don't think that I would stay there again unless I had to visit Brussels _ if I was offered a very low price (less than 90 euros with breakfast during weekdays).

Small adequate room in the European Quarter. Not necessarily a great location BUT you are near Schuman stop on the metro line so you can be near anything with just a metro ticket :) Clean hotel and friendly front desk staff. Affordable and they do have a bar with restaurant. Our safe in our room was broken but my husband fixed it. Allowed check in upon arrival at 11:30am on a Friday. Thankfully!

I'm not sure where to start First: the room we were assigned was obviously not ready (still had unmade bed from previous stay) Second: the room we were reassigned to, the key card did not work Third: there were no curtains in our room, only sheers, so nothing to make it dark Fourth: the dinner was mediocre at best, barely warm and mostly gravy Fifth: the price was outrageous, we have stayed in much nicer hotels that were half the cost as this Very disappointed

Hard to find a good deal for a family of 4 as far as hotels go- we got 2 very nice rooms for a total of 128€ and I thought that was a good deal for a last minute booking. Careful- their 8 car parking lot is 24€ per 24 hours, but parking on street seemed to be free at the weekends. Breakfast was 15€ per adult kids free, looked nice but we didn't eat it. Rooms were comfortable and nice, liked the deco for once it was not kitsch! Only real complaint was the stray hair or two found in the tub, but I haven't had a hotel room in 5 years that didn't have that (maybe it is my pet peeve?)... There is a small grocery store near by (Carrefour) I'd def. stay here again. VERY close to metro.