Holiday Inn Brussels - Schuman, an IHG Hotel

The hotel had poor customer service experience from front desk staff. When I asked about the AC which was not working properly, the answer was no other customer complaint and I had to wait till morning for tech service to come. It was summer and when I asked for switching room as I am Platinum member, the staff answer no room available. However, in the morning, when I talked to other staff experessing my dissappointment and my desire to leave the hotel, the new staff offered me to switch room right away. What happened here? I left even though I still have another night booked there because I couldn’t stand the attitude. After that I emaild the General Manager to complaint and after almost a week, still no apologies coming from them.

Very affordable considering the location and closess to the EU parliament. The breakfast was really really good and the rooms very spacious (albeit not the hallway). There's a convenient parking garage below the hotel but if full it's a bit cramped if you have a larger vehicle. Bottom line - great hotel that I highly recommend.

I was greeted by the very polite receptionist, offered belgian chocolates and shown the breakfast room, which was next to the lobby. My room was on the fourth floor facing the street.||Positive aspects:|It is situated in a quiet street. Narrow but without noise and safe. There are a couple of deli shops around the corner, open until 18:00. Within walking distance there is a carrefour express for water and basic items, open 06:00 – 21:00.|The train from the airport also stops at Schuman metro station, so you can go to the hotel without having to change trains. Unfortunately I couldn't use it to go back to the airport as I couldn't find the right platform, since there are multiple entrances to the station.|My first impression was that it was a clean hotel, but since I opted out of daily housekeeping (to earn extra points as an IHG member) I don't know much about it. Nevertheless the cleaning lady was very kind in providing me with everything I asked : extra coffee and sugar, garbage disposal bags even extra water.|In the fridge there were two complimentary bottles of water marked with tags, informing the guest that they were a treat. A place for the suitcases was provided, the thick curtains could hide the early morning sun, and there were some hangers in the tiny closet.|There was a kettle, ironing facilities, even a shoe polishing machine.|Most important, there were enough electric sockets.|During my stay the hotel was quiet and I didn't experience any problems from other guests. ||Negative aspects:|The building is old and this is obvious from the photos and from the outside. Unfortunately the inside is not much better with the tired wooden decoration and the old curtains. ||Bedroom: I booked a double bed but I had two single quilts instead of a big one, which – by the way- were shorter than the bed! When I asked for a suitable quilt based on my bed size I was told that there weren't any available at the moment since the hotel was full; something that was not true. That hotel simply doesn't have double bed covers. As a result, since they were slipping, I woke up every couple of hours, and if I cannot have a good night's sleep what else would I do in a hotel?|The mattress felt soft. I realised there was another upper mattress on it and I had to uncover it to remove it. Both of them were dirty. The mattress had yellow spots and the upper mattress had big blood stains, which was disgusting. |The hangers were stuck in the closet, so I couldn't take them out and hang my clothes somewhere else, no air, no space.|The room was very dark. I couldn't stay there more than I had to, and I couldn't use my tablet or take notes about my daily activities. In order to do so I went to the lobby.||The bathroom was a disaster. It was designed for very tall people, and if you were not at least 1.70 you would have constant difficulty in there. The shampoo and shower gel were placed very high, you had to stand and they were still very high, above eye level.|The wash bassin was also placed high. The tap was back in the corner and you had to lean to be able to wash your face or your teeth. |The air conditioner was adequate, considering the fact that the weather was relatively cool, but some squealing sound came from it; low but annoying.||Breakfast: it was served next to the reception in a very small space. The place was never crowded because the variety was limited and very basic. Once I went there 45 minutes before closing time, ham and croissants had disappeared and were never replenished. I never saw fried eggs but there were scrambled eggs _ not bad_ ham, cheese, baked potatoes, some fruits, waffle making facilities, many types of granola, crunchy bread rolls and one or two different sweets everyday. The croissants were rare. The bacon was cut in very small pieces 1*1 cm square, it could only be served using a spoon, and burnt. Some people may think “what else would you desire for breakfast anyway?” My answer is that since I have seen many hotel breakfast buffets that particular one seemed poor and lacked a lot, especially 45 minutes before closing time.||When booking the room I knew that the price meant “no show-you are charged” and gave my credit card to secure the payment. Instead, they charged me the whole amount immediately, which I think is unethical, since they didn't give me the chance to pay cash _ as I have done in another of their hotels. |In short I don't think that I would stay there again unless I had to visit Brussels _ if I was offered a very low price (less than 90 euros with breakfast during weekdays).

I stayed here for a few days early Feb 2025. The service by the front desk receptionist named Alex was amazing. From the moment I walked in up until check out he was kind, welcoming, and helpful. I can tell he enjoyed his job as he behaved this way with other guests too. Refreshing to see exceptional service. The room was great and I had no issues. The location was better than i thought initially, walkable to few restaurants. Highly recommend this hotel. And Alex at the front desk needs a pay raise.

Not recommended if you’re not white! Very racist staff and manager, Unbearable lack of customer service and empathy!!!! … We made a booking through IHG and specifically added our sister as one of the guests and her name was on the booking, we contacted them to confirm that it was ok for her to check in as a secondary guest since she was arriving after 11pm with a kid, and the hotel was positive about it but ended up refusing to let her check in upon her arrival and requested that her and the kid leave their premises if they did not make another booking, They were racially profiled as fraudsters just because some other blacks defrauded them in the past, they said and the receptionist threatened to call the police on a harmless WOMAN and a little kid at midnight is they didn’t leave the hotel immediately. They refused to refund our booking and requested to see the physical card…My sister and daughter left hotel traumatized, the experience almost ruined their vacation Do not go to this hotel if you’re not a white person and if you’re looking for a great customer service.

Nice hotel with friendly reception staff. Rooms size & wash room is suitable comparing to the price. Basic breakfast buffet. Small loopy but comfortable. Available car garage in basement.

I would not stay at this Holiday Inn in Brussels again. Besides the room being uncomfortably hot (despite adjusting the thermostat to its lowest setting) the bathroom was filled with broken tile, missing grout, moldy grout and the shower was so clogged, I was only able to take a 4 minute shower before shower pan almost overflowed onto the bathroom floor. When I complained to the front desk clerk, a young Middle Eastern or Indian make, he seemed indifferent to my complaint. He also could not direct me to any local restaurants and told me to use Google maps. When I checked out and asked for a taxi to to take me to the central train station, this same msn questioned why I didn't walk 25 minutes to the train station despite me having my huge suitcase and it was raining outside. I found this man arrogant, unhelpful, rude and a sexist mansplainer.

I will recommend this hotel for your stay and we will stay here again if we are ever back in Brussels. The hotel is less than a 10 min walk to a train station/subway and is right near the European Parliament /building. So it’s a bit of a business area and it was very quiet during the weekend. There are a couple of coffee shops/cafes right next to the hotel that always had people in. There is a Carrefour express within a 5-minute walk, we bought some salads there for dinner and some Belgian souvenirs like chocolates and beer. So, don’t buy any chocolates around Grand Markt or other touristy places. Overpriced. Buy all that at a grocery store/supermarket. You can actually walk to the city center in about 35 minutes instead of taking public transport, if that’s what you prefer. |Anyway, we were upgraded to a larger room due to IHG Diamond status and were offered complimentary breakfast due the status as well. That’s always a great perk especially when traveling with kids. We were offered complimentary water on the day of arrival. The room was spacious, with a mini fridge. The bathroom was a good size. We enjoyed the facility. |The breakfast however (and we appreciate it was complimentary) had some spoilt/rotten items. We pointed that out to a breakfast attendant but I don’t think she understood us. The items were never removed 🤷🏼‍♀️If someone from the hotel F&B team is reading our review, kindly check on the freshness of the ingredients. Great waffles and you make|Your own. Our kids loved that. Waffles tasted delicious. Other than rotten items, nice hotel for your stay in Brussels. We traveled with kids 11 and 13 years old and enjoyed our stay .

Small adequate room in the European Quarter. Not necessarily a great location BUT you are near Schuman stop on the metro line so you can be near anything with just a metro ticket :) Clean hotel and friendly front desk staff. Affordable and they do have a bar with restaurant. Our safe in our room was broken but my husband fixed it. Allowed check in upon arrival at 11:30am on a Friday. Thankfully!

I'm not sure where to start First: the room we were assigned was obviously not ready (still had unmade bed from previous stay) Second: the room we were reassigned to, the key card did not work Third: there were no curtains in our room, only sheers, so nothing to make it dark Fourth: the dinner was mediocre at best, barely warm and mostly gravy Fifth: the price was outrageous, we have stayed in much nicer hotels that were half the cost as this Very disappointed

Hard to find a good deal for a family of 4 as far as hotels go- we got 2 very nice rooms for a total of 128€ and I thought that was a good deal for a last minute booking. Careful- their 8 car parking lot is 24€ per 24 hours, but parking on street seemed to be free at the weekends. Breakfast was 15€ per adult kids free, looked nice but we didn't eat it. Rooms were comfortable and nice, liked the deco for once it was not kitsch! Only real complaint was the stray hair or two found in the tub, but I haven't had a hotel room in 5 years that didn't have that (maybe it is my pet peeve?)... There is a small grocery store near by (Carrefour) I'd def. stay here again. VERY close to metro.