Holiday Inn Express & Suites Fort Worth Downtown by IHG

I originally planned to stay here for 6 nights but due to the winter storm, ended up with only 2 nights here. They were very accomodating and the staff was great. The managers checked on my stay while I was enjoying breakfast multiple times as different ones came through. The breakfast bar had all the standard staples that makes the hotel stay pleasant compared to either no breakfast offered or barely a continental breakfast. Who doesn't like pressing a button and watching a pancake cook on a conveyer belt? The room I had was pretty nice. The lesser star is that it is located a bit further away from downtown so food locations are a little further away.

Had a doctor's appointment in Fort Worth and needed a hotel close by. This particular Holiday Inn Express was only 7 minutes away from the medical center, which was perfect for an early morning appointment. I LOVED this hotel. Every person I encountered there was friendly, helpful and nice. It smells amazing when you first walk into the lobby. The room was so cozy and welcoming. I thought to myself, "I could live here." They had an individual Keurig for the room, with coffee and tea choices and condiments. My room also had a nice refrigerator and microwave, which is so convenient, and the room and bathroom were very clean. They even had a laminated printout showing the t.v. channel names and numbers. Little things like that mean so much. I stayed two nights, and it ended up being a very pleasant experience.

Do not recommend staying here. We unfortunately left a clothing item behind which is not the hotel's fault. However, I would have expected a better response than we got. We called 3 days in a row, each time telling us they will look, put us on hold for 20 minutes before telling us they'll call us back. Never did. I reached out to corporate customer service who then nudged the location to look into the missing item. I was told their lost & found policy is they hold it either in the cleaning crew area or the manager's office. If/ when something is not claimed by the guest they get rid of the items. But it's at least 60 days before that time. So they should still have my item. We finally received a call back after corporate got involved and they confirmed the item was ours even acknowledging the brand of the item with is not a common brand. So I would not expect anyone to have a similar item from the same brand left behind in the same room at the same time. After several emails attempting to get the accurate dimensions/weight of the package (as this is required to create a shipping label) I finally got a response. And when I did it wasn't clear if it was inches or centimeters. I thought for sure it's not a 40" box...and just guessed. I was actually surprised they put the package in the mail so quickly. But guess what arrived? Someone else's lost clothing entirely. We confirmed the style, color and BRAND, date, room number with this guy and the result was not even close. Now the person I was working with is ghosting me. I can't even say if he's a manager because none of his email has a signature on them. And some other guy is without his suit jacket. I recognize it's not the hotel's fault we left the item behind. But they were actively working HARDER to be unhelpful than it would have been to just be helpful. At this point the only thing I can assume is one of their staff stole the item or they didn't follow appropriate turnover and clean up process after our stay and the next guest stole it. And they're hoping I stop asking questions. Aside from all that the hotel is old, smelly, and the toilet tank was making a dripping noise all night.

My stay was excellent from start to finish! All hotel staff we interacted with were so friendly and attentive. The rooms were clean and beds super comfy! We didnt make time for the pool based off of what we saw in reviews but regretted that when we checked it outfor ourselves! The water was so blue and the pool area was so clean, so I'd advise people to not be turned off by previous reviews. Everything at this hotel exceeded expectations and I will definitely be staying here again when I come back to the area.

Far too overpriced for the quality of this hotel. It cost me nearly $600 for just 3 days because the Rodeo was going on at Dickies Arena. The elevators felt like they were about to break every time you would get on them, when the hot water was turned on it looked like milk coming from the faucet and the menu / checkout selection on their television doesn't even work and their shower barely worked because of line buildup in that insanely cramped bathroom. Their "free breakfast" doesn't even start until 7am so by the time they get the food out, I was already gone for the day. This was absolutely absurd. The only true redeeming quality I witnessed in this hotel was how nice and helpful the front desk clerks were. Granted this was during a really bad icestorm but this is still no excuse for the price they demanded.

It’s a very friendly placé. Family friendly .Rooms are spotless , beds with comfy and soft mattresses. Bathrooms functional. The staff was very professional and will do everything to make your stay memorable. Breakfast was American style. Coffee was good. There was enough parking spots for everyone. I highly recommend this hotel for all.

Hyllary at the front desk truly made our stay. Kind, professional, and was quick to help us with any issues in our hotel room. Hotel is clean with delicious breakfast every morning. Thank you again Hyllary for making our experience memorable!

While clean and close to downtown Ft. Worth, I cannot recommend this Holiday Inn, especially for anyone having mobility issues or a car. I booked a king suite with accessible shower a month in advance and was not given that on arrival. On speaking with a manager the next day, after the night clerk threatened to cancel my reservation completely if I didn't like it, I found out they only have two rooms deemed handicapped accessible and only one is roll in. Both are located on the top floor as far away from the elevator as possible. Incidentally, the only functioning ice machine, I was told by staff, is on the first floor. When I requested more towels, I was told they ran out. The parking lot size and layout is totally inadequate for the number of rooms, and despite the fact I talked to reservations AND the front desks 3 times before my arrival to verify everything, no one ever mentioned that they charge you $24 a day for parking. The rooms are sparsely furnished, although clean, and except for the night clerk, who could benefit from anger management training, the staff and clientele were friendly and helpful. The pool area looked appealing although I didn't get to use it. Hours are not posted and apparently it closes early. They do have a shuttle, not to the airport, but to the Stockyard, and the local bus goes right by the hotel, so if you don't need a car and can get a discounted rate, you might want to chance staying here. Oh and try to check in during daytime hours!

The rooms are nice, comfy, and clean. Plenty of places to charge phones and electronics. Staff is friendly and helpful. However - the prices of the snacks and concessions at the front desk are downright outlandish (see photo for details), and in my case, this led to a situation that was not merely annoying, but frightening and unsafe. If you arrived here via Uber, or someone dropped you off, or another member of your party has the vehicle, or you're in any situation where you're here (especially alone at night) and you don't have a car with you - then it REALLY sucks to be you if you need any sort of food - even just a small snack - that doesn't cost the same as selling a kidney on eBay. Have a hungry kid? Feeling thirsty? Need a bit of food and a softdrink so you can take some aspirin, but looking at these horrifically jacked up prices is making you need even more aspirin? Congrats! You get to walk, unarmed (the hotel does not allow weapons on the premises, so hope you got a blackbelt in Judo or something), to an extremely seedy gas station around the corner, with homeless people hanging out in the parking lot. Or, if you're feeling really adventurous and would rather take your chances crossing an intersection, on foot, four separate times round trip, and just hope people aren't driving like Mario Kart at the time (and if you have a kid with you, hope the motorists see the kid) - may the odds be ever in your favor. There's a significantly nicer corner store there, but have fun getting to it. The second picture is the view of the hotel and the seedy gas station, taken from across the intersection, at night. There is no reason or excuse for the prices at the front desk snack pantry to be so artificially inflated that hotel guests are forced to leave the premises under dangerous conditions to get a Gatorade and a pizza roll. I have stayed in HIX locations in multiple city centers all over the country, including downtown Houston and uptown and downtown Dallas - places you'd generally expect expensive amenities. Not by a longshot. HIX snack pantries in those areas didn't come close to the highway robbery here.

We stayed there for 3 nights. August 6th-9th. Room was 426. I got the strange feeling that people were being deceived over the internet by showing pictures of the few rooms that were fixed up to be shown online. * The entrance to the hotel was blocked off by contractors doing street work. Nowhere did the management of the hotel bother to place a sign to show where to go in. We circled around and then found a gap between the orange cones to go in. Every other parking space on the property was marked "Diamond Elite" without explaining what that meant or where to park. * The hotel management spent 100% of their budget on the lobby. Lobby was super clean , super nice. Everything else was shit. I cannot overemphasize this contrast. * No ac in elevators. Elevators were scuffed up and dirty. And poorly lit. * Elevators were indicating going up lights when they were going down. Other times they were stopping at random floors. * The staff was poorly dressed and we could tell the staff from people walking around the hotel. No uniform or name badges were present. People were wandering around the hallways carrying large empty trash bags and talking to their relatives on the phone. Construction guys were using the same elevators as the guests. They had dirty shoes and clothes covered in sawdust. * Hallways stank of chemicals and the rug smelled bad.Nothing looked or felt like the well-lit well decorated lobby. The hallways had old carpets and old lighting. * Ice machines broken on most floors. We had to ask around and go to the 6th floor to get ice. There was no signs indicating they were broken and from the looks of it they had been broken for months. * The cover to the ice bucket was too small for the bucket itself. The cover would fall in and sit on top of the ice, leaving room all around for the ice to melt. * No staff spoke English. We had to navigate everything through gestures and head shakes. * The main lamp on the table was broken and did not work. * There was a sign by the blinds in our room to not manually open or close them but to use the automated system provided. The automated system was broke. * All the furniture was old and from another hotel. We have stayed in several Holiday Inn Express hotels. This room had none of the standard furniture you see in those places. * No ac in the bathroom. The bathroom was hot and stuffy the entire time we were there. * The toilet seat did not stay up. * Mildew in several places in the bathroom, in all around in areas where the walls meet the ceiling. This is likely result of the poor ventilation and warmth in the bathroom. * The seat for seniors in the bathtub was ridiculously heavy and did not stay up. Upon closer inspection, it was poorly installed, with one side sticking out an inch past the other one, making it impossible for it to stay up. The results was that unless you were elderly and using the seat you had half the bathtub to stand in and take shower. Try it sometimes. It's horrible. * There was no phone or intercom in our room. No way to call the front desk to ask anything. * The toilet ran throughout our visit. Since there was no phone or intercom to call the front desk, we would go downstairs to tell the front desk. But after waiting for them to clear the guests that were already waiting at the front desk, we would give up and leave. * At breakfast their ovens were broken and so only cold breakfast was provided, taking away that one key feature that makes putting up with shitty hotels like this worthwhile. * The gym room, laundry, and pool was located on the basement in poorly lit, poorly ventilated rooms. It was stuffy and hot in those places, uncomfortably so. * We were not alone in facing any of these issues. Each time we were at the front desk. We heard people complaining; one person was changing rooms because their ac did not work. Others had issues with the elevators etc.

Great service. Very clean rooms and convenient location. I enjoyed my stay here. It was also affordable.

We checked in for one night, Saturday 12/21, intending to visit family locally the following day. The room was ok, no complaints however.... About 3am we were awoken by loud music and voices (drunken voices).next door. This continued. My wife called down to the desk with promises being made that it would be looked into. Finally I went down to the desk at 4pm (awakening the night clerk asleep in his chair in the darkened front desk area). I vented loudly asking that something be done. His reaction was a threatening one towards me as I was cursing mad. I returned to our room with he following. To his credit he addressed the issue, kicking the parties out. We are presently seeking restitution from IHG as we lost a night's sleep.

The staff was very friendly and eager to help however they were only able to work with what they had. Major water line construction in front of main entrance, not the hotels fault but absolutely no compensation for the noise and inconvenience. Damp musky smell immediately noticed in the hallway to room. Once in room the air had been turned off and dampness worse. Bathroom very small and water pressure made it impossible to take a proper shower in respectable time. Did not use the pool due to rust stains around pool area and furniture having unknown stains. Hot tub was not hot nor seemed sanitary. 3am trash pickup with banging made it difficult to get sleep. Parking was tight and on the final night we had to park across the street and walk through the construction in front of the hotel. And parking was $30 a day. Overall bad experience, but I will commend the staff on making the best of the horrible building. Time for a major renovation.

My mother and I have visited Fort Worth before and we stayed in the Kimpton Harper in downtown Fort Worth. This time we were visiting with the rest of my family. We decided to stay in the downtown Holiday Inn Express. The location isn't terrible, a 15-20 minute walk from Sundance Square. It also has a gas station right next to it, which is convenient. The hotel has its own parking and a small parking garage. The covered parking garage is nice so your car doesn't get overheated in the Texas heat! The interior is clean and the lobby is sizable. The staff was super welcoming and engaged in conversation with us while we checked in. The breakfast area is nice with ample seating available. The breakfast itself wasn't the best Holiday Inn breakfast we've experienced. There were plenty of options available but the staff wasn't the most attentive and many of the items were left empty and not replenished. Found this to be disappointing. Although the breakfast area was well kept and clean enough. I just wish the staff was more attentive and restocked the food and utensils. Our room was nice, but on the smaller side. The furniture was worn and the hotel itself appeared to be in need of some upgrades and renovations. Compared to some of the other Holiday Inns we've stayed at recently, this one wasn't as upgraded. It worked though. The pool was nice and we enjoyed the hot tub! Overall, the hotel wasn't terrible, but we have stayed at nicer Holiday Inns. This one wasn't as newly renovated as previous Holiday Inns we've stayed in. It was clean, but the carpet appeared to be a little dated. The location isn't terrible, but could be better. The front desk staff was very friendly and welcoming. The breakfast could have been run more efficiently. But all things considered if we come back, we might stay in the Kimpton Harper again.

I have been staying for 6 days during the Harp in Worship conference. I found the rooms comfortable and clean, and the bed comfortable as well. The breakfast great and the staff friendly and helpful. This was the hotel closed to you venue and they gave us a good group rate.

I've stayed at many, many Holiday Inns across the US, and this one was one of the most interesting. If you don't mind a 15 minute walk to downtown, the location is pretty good. There's nothing immediately around it except for a QT store, so you have to walk or drive to a restaurant (go to QT and make a left to 10th street and then make a right to get to the heart of downtown). I found the walk very nice; FW is clean and has great architecture. There are a lot of homeless, but I was never bothered. Single female probably shouldn't walk alone. The employees were great. Friendly and helpful. The hotel itself is unique in that there is a small covered garage (free) and adequate parking overall. The exercise room is very nice and located in the ground level (below lobby). The room was a bit dated, but very clean. Breakfast was great. I would stay here again in a heartbeat. Good job, Holiday Inn!

From entering the lobby to staff encounters, I can't say enough good things about this location. I'm guessing the reason for the (very inexpensive) price is because of the area the hotel is at. Back to the hotel, the hallway carpets aren't worn out, my room was modern with carpet & hardwood. I prefer a more updated bathroom, but for the price, I just couldn't complain. And the staff... every single staff member (guessing, 8-10 staffers) I encountered during the week I was here, had genuine smiles (though masked up too [you can see the smile through their eyes/face]), and they were all perfectly accommodating. I would not hesitate to stay here again. The pool, workout facilities, and guest laundry were very nice & clean too. With all of that said, I do have 2 complaints; 1) I HATE having to pay for parking, especially in an area like this one, and 2) the area is rough. The gas station next door is run down and therefore has interesting figures milling about.

Oh sweet heavens, this place has me questioning my 11 year relationship with the intercontinental hotel group (IHG). I've been a part of the IHG rewards group and have loved them until my last few stays, which have happen to been with holiday inn expresses. Dude, don't get me wrong, I am not expecting some amazing Bellagio experience, but dang...can we have clean towels?! Let's start from the beginning...we roll up in at 11 PM on Christmas night, so I fully expected a less than enthusiastic front desk manager, but instead I was greeted by the most lovely gentleman. He was so warm and welcoming. He alone is the ONLY reason this place got two stars instead of one. He ALONE is five star. He went waaay above and beyond on a day that you'd expect folks to be grumpy having to work...heck, I would be! We get parked, bring our stuff in. Head up to the rooms. Click to get in and first glance, you're like okay, this is nice! I go to use the bar sink and it's more of a mister kind of situation from the epic mineral build up. It presented a fine mist that you find on the sidelines for football players or show steers to cool off in on a hot summer day. Mmmmkay, now that my hands have been misted, maybe I'll try the bathroom sink. Good deal, hands washed. We unpack, hang up our stuff and sit down to relax a moment and watch TV. It's the snow channel. I check the plugs, the hook ups, the input, nothing but snowmageddon. Not to mention the batts need to be changed on the remote cause it's one of those press the button 14 times real hard then it might work, situations. Since I had such a great experience with the lovely clerk, I tell him don't worry about fixing it we're headed to bed, I just wanted it to be noted for your future guests, so that it isn't a headache in the future. I go to take a shower to find after further inspection it looks like a four year old tiled the shower and the caulk gun just got real excited. I mean, really?! Then you find all the complimentary things they say they love to provide you with...everything but shampoo. That's right folks, you can condition, but you can't wash your hair. And it's not just a missing bottle on the vanity, it's straight up missing from the dispenser attached to the shower wall. Water pressure from the shower... ha! Most of the outer ring of the shower head was clogged, thus only the inside area worked, so it was a close comparison to having your friend hold the water hose and you shower under that. While in the shower I grab a neatly folded washcloth and open it up to see massive amounts of makeup on it. GROSS!!! Seriously housekeeping!?! What the?! So, I grabbed the second one and there was no visual signs of yuck, but Lord only really knows what was on rag number two. In hindsight, maybe I should have used the one that I know had been on a woman's face. Ugh! I'm honestly tired of writing, I could go on, but dude...do yourself a favor and just give this place a hard pass. Unless you need a friendly hotel front desk man at 11 PM on Saturday nights...then this is your place, cause that guy rocks.

I usually trust Holiday Inn's so I don't compare prices if in a Great location. On a scale of 1-10 Front desk 3 Kitchen staff 3 Amenities 10 Parking 5 -- parking not including Cleanliness 10 I'd shop around next time.

Where do I start? This has been the WORST hotel experience I have had period. Starts with horrible parking. We asked for no feathers in the room (kid allergy/asthma) and she said "we don't any feathers in the entire hotel." We had 4 feather pillows in our room. After unpacking and getting our kids in bed the smell coming from the bathroom was so strong one of them said "I smell skunk!" Marijuana was being smoked somewhere on our floor and seeping in the vents. I called the front desk and they sent "security" up to check it out. He seemed very impressed by the smell and told us we wouldn't be harmed. Went down to the front desk and just sat back down. No offer to help with our 3 kids breathing that in! We sat in the hallway for 30 mins waiting on the girl to check out the situation. She never did. After we go back down stairs they said they would not give us out money back so we could go somewhere else they offered to let us have another room. So we have now packed up all our stuff and moved to another room where the TV doesn't work. NEVER STAY HERE! Ever.

This was a horrible stay! We arrived very late and were given an utter crap room. Shower was ice cold both evening and morning. Never warmed up. Had to take a sponge bath. I would have complained but the phone in the room was broken. Coffee maker also broken. The door's dead bolt didn't even latch so anyone working there could come right on in. I had to block the door with a chair. Complained to the management in the morning. They apologized and told me they were crediting my account 5000 points. They never did. I called this location and the 800 number about it, but never got any credit. So crappy stay with broken appliances and no warm water plus unfulfilled promises.

-1 Stars- Thanks to James My mother was transferred to a nearby hospital, my husband and myself were exhausted and it was now 5am, when we decided to stay in the area..I called this hotel to book and it went to a switchboard to book the room.. the nice lady scheduled a room to have a late check in time from 19th to 20th but mind you.. we walked in at 5:30am on the 20th, just needing a few hours of rest before heading back to the hospital.. this was perfect.. UNTIL, we met James the manager. We walked in, he greeted us and I told him I booked a room.. he started by saying "not until 3pm you didn't" I explained that we had a confirmation number and he looked it up and said they had no more rooms and tried to convince me, that the room I had just previously paid for was not available and I needed to call back the representative that booked me. I called back to get a refund and spoke with Chris at guest relations.. she asked me to please allow her to speak to him.. so I went back to the front desk.. because my reservation was correct. He then argued with this lady in the lobby on speaker phone in front of us plus two other guests and told us he "still not have a room for us, we would walk", told me to hang up on her, "because she was from another country and couldn't even speak English". This woman spoke perfect English and was very patient with this very rude hostile man. Plus this was very racist. I believe when he realized he was incorrect, a room magically appeared and then he even compensated a room for an extra night, which we did not need or use. This experience gave me high anxiety, especially after my mom having a stroke and this being my first time in this area. We did not use his comp room. As this happened today, and will not be staying at a place with this type of service. This was quite literally the worse service I have ever experienced and this man shouldn't have a job with customer service, if he can't be pleasant. I cannot believe he was the manager. And on top of all of this, the conversation was recorded because I am disabled and use TTG for hearing, plus guest relations representative also recorded the conversation since it was my phone call to them on my personal cell phone. If I can figure out how to download the transcript to the photos below I will. I would not recommend this hotel unless they find a new manager that is not rude or racist. We also did not receive an apology for the embarrassment at the front desk in front of other guests. Trip typeBusiness · Family Rooms3.0Service1.0Location4.0 Hotel highlightsKid-friendly Nearby activitiesHospital nearby

Reasonably-priced accommodations in the heart of a city like Fort Worth are not easy to come by, especially if you neglect to make reservations until time is short. The hotel is undergoing a major renovation that includes a total interior/exterior makeover and adding floors with new rooms. The interior of my room and the existing public areas looks to be complete and is modern and stylish. One area that did not receive an upgrade was the elevators, which were a bit slow. Maybe when the new floors are put in, new elevators will be put in also. My room AC was noisy but very powerful. It was a mild summer day so I was able to turn off the AC at night and still remain comfortable. The hot breakfast was simple but enough for me. Eggs and bacon. Cold cereal, yogurt, fresh fruits and juices were also available. The desk staff were friendly, helpful and approachable. The hotel has a free shuttle service that will shuttle to any locatoin within 3 miles of the hotel, which includes sightseeing locations like the Stockyard. All in all, I enjoyed a pleasant stay and would stay here again if travelling through this area in the future.

I was booked at this hotel from 7/13/21 - 7/20/21 as my friend was in the hospital after having a stroke. On 7/15 I noticed what looked like blood on the phone in my room. I requested that my room be cleaned, and especially the phone cleaned. I was told that housekeeping may not be able to get to my room that day, but would definitely get it the next day. By the afternoon of the 16th, my room was still not cleaned. Then, when it was cleaned, they didn't address the dirty phone. I checked out on 7/17 and moved to a different hotel. I was given a card with the manager's name (Patrick) to call and make a complaint. I called 7/17, and again on 7/20. I left messages both times asking for a call back. As of today, 7/21, I have still not heard back.

My wife and I spent the night here while visiting Fort Worth for the weekend. We were pleasantly surprised with this hotel. It looks like Holiday Inn is really updating their appearance. The lobby was very nice, they offer a free hot and cold breakfast and they also have free wi-fi. The room we stayed in was a King Suite and it was very spacious, it had a king size bed, sitting area with a sofa bed, desk and a large LCD TV. This hotel also has an indoor pool and fitness center, although we did not use those facilities. Overall this is a very nice hotel and I would stay there again. FYI: The beds are very hard.

I have been here several times because I am on business downtown plus no other hotel was available during this time. The hotel is very outdated and has a feel like a YMCA. However, the staff is very friendly and attentive and they offer a free shuttle within a 3 mile radius. It will take you as far as the Stockyards. They offer free breakfast but have hot restaurant in the hotel and are located about a mile from restaurants. Amenities include an indoor pool and workout room. Tonight the electricity went out and it was up within a second. Great Job!

Haven't checked in yet, but they claim to have a shuttle service and I planed on it... Silly me, while they advertise it...they discontinued it...I'm F&^%%$$credit Thanks

My husband and were in town for a marathon. They put us in a room on a floor under construction. The room was one door away from the construction area that was simply curtained off. Apparently the general manager gave the go ahead because the event made them sold out. 1) how is this even legal and 2) how could a general manager find this acceptable?

Website showed a much better property. I had several options of where to stay and since I'm a long term Rewards I choose this IHG property. I was expensive! Did I get $250 worth of enjoyment and rest, absolutely not. Parking was a mess. Check-in was quick and a nice clerk finished the check in. I needed a couple items from the I forgot something items, I was told that " we don't have anything, sorry" A premonition of things to come. After maneuvering my vehicle off the entrance ramp ( blocked by oversized vehicles). I found a parking spot and entered the hotel. Keep in mind the hotel proper is old and looks nothing like the lobby area. Arrived at my room( my profile is upper floor away from elevator but my room was 2nd floor and I welcomed everybody that rode the elevator at my room door). Immediately the room indicated an odor, not offensive just a smell. The bathroom door was 30" wide. It opened up to an outdated room with lipstick improvements. The room had an armoire, likely the reason for the odor. The beds need to be replaced as they were canoes. No chairs to sit in the room. Basically, not worth the money to stay at this property. It was noisy and rooms small. In hindsight, I think I would have enjoyed sleeping in my car over this property. FYI a homeless man has made camp in the garage. I don't travel as much and IHG messes with my rewards level; even though I'm loyal to IHG other properties are available in the area, consider them before this property.

This Holiday Inn is clean. That is the big massive pro. Also, its location is good, close to the highway and downtown, but it can be a little bit of a shady area. The staff is friendly and nice. Cons: As the earlier comment from August, the elevator is still broken. When we were there about 6 months ago, the elevator was broken. This creates massive problems in the morning when trying to check out and long waits when an elevator shows, it is usually full. Dragging your baggage down 6 flights of stairs isn't always fun. The shuttle takes forever. If you have to be there at a certain time, make sure you leave plenty of time to catch the shuttle. The breakfast is a mess. The breakfast ends at 9:30 even on a Sunday, so the entire hotel crams in at 9:00AM trying to get food. At 9:00AM there was no bagels, when I asked I was told they were out. There was no pancake batter, and the 1 person on service was trying to run the eggs and sausage out, but couldn't keep up (since it was the only thing left). Because of this, the tables don't get cleaned and the coffee takes a while to get refreshed. I got orange juice from the machine, and it was dark brown. The taste was horrible and I was afraid I might get sick. Fix the elevator and the breakfast and the hotel will really be great.

I stayed here for three nights for a DeMolay youth conclave. The place looked like it had recently been remodeled and the remodeling was nice. That's about the only positive thing I can say about it. Only one of the two elevators worked in the facility and we had the same con clave two years ago and only one elevator worked then. The wait for the elevator with 150 kids in the hotel was tedious. Most people gave up and just use the stairs which was exhausting. The first morning the breakfast was not even made until the time that the breakfast bar opened. Which meant 150 people were waiting for breakfast so as soon as the food was put out it was gone and you had to wait. Struggle with my key card on the door sometimes inserting the card 20 and 30 times just to try and get my door unlocked report it to the desk and nothing was done. One even came home to my room with a 2 foot hole cut in my wall, was told someone was stuck in the room next-door and could not get out. Maintenance had to cut through the wall to remove the door lock so the guest could get out of the room. Due to damage to my room they had to move me to another room forcing me to pack my belongings and move down the hall. The Second morning there was no breakfast bar at all the lady was late getting there so nothing was prepared so we had only cereal for the second breakfast. The rooms were clean the staff was friendly but the facility is poorly managed would not recommend unless you absolutely had to stay there.

I was greeted at front desk w/ my room ready to go. Place is well kept, clean. Great location being downtown, parking is a huge plus, Travis goes above, beyond to make sure customers stays are enjoyable. He pays attention to detail, guests. The front desk staff were very personable, great interaction w/ guests. Patrick is doing a great job w/ the property while ensuring customer satisfaction being his #1 priority. I will definitely stay again while recommending to others.

It wouldn't be my first pick, but since I was in town just for the night, the rate, proximity to my work event, and great reviews were enough to allow me to book it on Hotels.com. Parking is free (and some of it is covered), they have fitness room, a very small indoor pool, complimentary breakfast ... and the rooms are equipped with a mini fridge, blowdryer. The few things I didn't like about the place was the seriously bad lighting (even for hotel standards) and the loud fans in the restrooms; there wasn't a separate switch in the RR, so as I did my makeup, the LOUD fan irritated the hell out of me.

As of 10/11/13, the renovation is almost complete. The scaffolding is off the exterior and floors basement through 4 are complete. The only things left are the 5th floor and the parking garage. The rooms: I had a room with two queen beds. It was nice, newly renovated, and comfortable but on the small size as it was not an accessible room. It had all the HIE mainstays (the pillows, Bath and Body Works toiletries, etc). Like most hotels, the walls are pretty thin, but the AC fan covers most of it without being too obnoxious. Oh, and there was adequate internet! The speed was adequate at 4:00pm and at 9:00pm. No issues! The grounds: I enjoyed the fitness room. It has two treadmills, two ellipticals, an exercise bike and weights. However, the Cardio Theaters on the treadmills didn't work. They worked on the ellipticals though. There is one large television in there. One night, some thoughtless idiot turned on THE O'REILY FACTOR. I had to suffer through that for 30 minutes, until she finally left. There should really be a posted rule about not turning on inflammatory television programs in the fitness room on the big tv. The lobby was nice (see photos) and filled with the smell of Otis Spunkmeyer cookies every afternoon. However, parking in the overflow lot across the street wasn't convenient. I wasn't fond of jay-walking across Lancaster in the mornings. Service: Everyone I encountered was extremely friendly and helpful, from check in to check out. They acknowledged my high IHG status and told me about a point promotion I wasn't aware of. All in all, I will stay here again next time I'm in Fort Worth.

We love this hotel! The staff is always super friendly. The shuttle will take you anywhere within 3 miles... I know that doesn't sound like far but EVERYTHING is super close. We go to the Rodeo Goat restaurant and they drop us off at the front door and pick us up. The breakfast is also wonderful and the girls that run it go above and beyond for their patrons. PLUS the pool and hot tub are amazing!

Terrible place - we were given this option on a stay to play cheer competition. Headboard was ripped, bathroom door was peeling and chipped, mattress pad was torn on Saturday no towels were delivered to the room, so I picked some up they all had holes in them. They told me they have no managers on duty during the weekends and I was told by corporate this morning that the hotel changed our room - THEY DID NOT......

This location is different from the typical Holiday Inn Express buildings that we've all seen scattered at various points along a freeway. It's an older building, which looks like it was originally a different hotel. It's also right next to a gas station, the properties almost seem connected. Pros: *Friendly staff *Good free breakfast *Clean & comfortable bed & towels *Granite countertops in bathroom *In-room movies available Cons: *Small bathroom *Not a very good shower head - two settings, either stinging water or a stream like a hose *Difficult & limited parking (apparently this is currently being renovated) I would stay at this location again, and I look forward to seeing the parking situation improve

After a long morning flight I had to wait till 3pm to check in no early check in front my stay was for 4 nights and not once where the towels changed or more rolls of toilet paper for the bathroom. The juice dispenser and pancake maker where broken for three days in a row. Keys where not working when front desk was informed they said that the doors sometimes don't work with the keys where replaced still was having trouble

If you're looking the bare minimum hotel experience this is the one for you. The room was as expected, but I just felt like this whole place needed some upgrades... Let's start with the gym (as my day starts) - decent condition, for a hotel gym. However the water wasn't working and one of the treadmills was completely broken, the other took some playing with the button before it got moving. Now don't get me wrong the last night i was there it stormed really badly...but it's in the details where hotels excel. I awoke to a parking bill - which caught me very off guard since parking in Ft Worth as a downtown area is pretty cheap and readily available. So why the charge? But it's okay my car was in a nice parking lot that night. Right? Nopers. I had to walk through an inch or so of water to get into my car, which is super convenient since I wanted to wash the bottom of my luggage bag. Lastly on my way out the door that morning I was lucky enough to grab a delicious cup of reheated coffee from the night before. Mental note: the coffee is not fresh at 5am.

$15 For Daily Parking (even though they have plenty of Parking space ) $35 for Late Checkout (3 hours later) Not Downtown Area, I witnessed a homeless man steal from the gas station right next to the hotel , I witnessed another homeless man just sleeping in the Holiday Inn parking lot (the website pictures are kinda deceiving) One of lamp/charger ports didn't work in the room Also wasn't able to use my chrome cast

Not worth the money. Awful location. Not walking distance to anything. Construction still in progress. The only positives at this hotel: the receptionist last night (November 22nd) and the shuttle driver.

This was by far the worst hotel experience I've ever had. My first twenty minutes alone were full of homeless people screaming at my fiancé, blocking our car from leaving our parking spot until we gave him money or I had to yell at him, and to top it off... being lunged at SEVERAL TIMES by a giant pit bull right outside of our room. YES, inside the hotel! To top it off, after reporting the nasty pit bull to the staff, one of them said "oh she's having a hard time training her dog". Yes, they allow absolutely dangerous dogs with "bad training in their hotel. From the faulty elevators, college frat parties/fights and everything else you read, this is a big no-go!

The staff was uncaring and inconsiderate during my stay st their hotel. They ran our of handicap parking spaces and charged us $20 to park at a parking lot across a busy interception. I conteacyed their corporate office and the Feneral Manager lied and said he had already spoken to me about it. Their br4akfast was picked over with no refresh despite their being more time for breakfast hours. It was also very loud and ee did not get enough sleep. No rest, no food and not enough handicap parking or solid back up plan for disabled guests is an epic fail to me. While I was about to check out, I needed to book my next trip and chose another hotel chain and will continue to do so every chance I get. They've lost $580 from this so far from this and one previously happy guest!

The hotel was conveniently located Has excellent water pressure with a hot shower The staff was friendly, but had no idea of anything in the area The room was not cleaned each day for a two day visit , so we didn't get clean towels Breakfast was typical for a hotel The one thing that was not pointed out parking was an additional cost per day $18 The hotel was probably 1/3 full

A reasonable place located in downtown Fort Worth. Check-in was pretty easy, we we're disappointed we had to pay for parking, but they do offer shuttle service within downtown. The room was ready when we arrived, as well as clean. They also offer a pretty decent hot breakfast in morning. Overall, I would stay again if in the area.

This property is not downtown. It is in a shady part of Fort Worth next to a gas station that seems to be a hang out for the homeless and transients. The lobby looked updated which was a plus. Parking is $13, I don't mind paying for parking when at a downtown hotel, except this wasn't a downtown hotel. The staff was friendly when we checked in, I asked about why they have it labeled as "downtown" and I was given an answer that seemed to be scripted. When I came downstairs and told them I was checking out in the morning instead of staying 3 days, the friendliness was no longer there. Even with the misleading name, pay parking, and all the transients, I was going to suck it up and stay 3 nights until I saw the filthy bathtub. It was so bad that I put down towels inside the bathtub. This app won't let me upload pics but u will copy and paste this to yelp and add pics. I moved Down to a holiday inn off 20west that was clean, quiet and had the friendliest staff you could find so my stay in Fort Worth was not all bad.

don't bother. I booked this hotel through my company's concierge service and was greatly disappointed once I checked into my room. the hotel rooms are in need of an update for sure, but even then I was prepared to make the most of it. the pleather? chairs in the room are crackled and appear that they'd cut your leg if you actually sat in them. I saw a roach in the bathroom, spotted hair between my sheets and the water pressure in the sink faucet is unusually low. there is parking here, and a pool, but the pool reeks of chlorine. really, this whole building stinks! just avoid this place. I'm not staying here again.

UPDATE FROM PREVIOUS REVIEW: Shortly after my review, I was contacted by the owner of the hotel and she was very apologetic and was able to explain that the problems that they were having the weekend of my stay were rare and an unfortunate circumstance. It was overall a great experience dealing with the management and due to them resolving my issues that I previously had, I will consider staying at this hotel the next time I am in Fort Worth for business Moral of the story -- don't let one bad experience sour your view of the hotel. I truly believe that the management cares about their customers at this hotel.

The main lobby area looks great. That's about it. The room smelled of mothballs. The rooms are small. The bathrooms are tiny. The TV had lines across it. You have to pay for parking. Only 1 elevator was working. The shuttle did take us to our restaurant for dinner. But when we called for pick up, the phone rang and rang. No answer. Kept calling. Nothing. And to top it off, it seems to cater to a loud and rowdy younger crowd. They cursed and yelled up and down the hallways. Around my kids!

I was only here one night while visiting FtWorth but it's worth reviewing simply because tehy accomodated four of us in one room. Ok, so maybe they didnt realize tehre WERE four of us...but the fact that we could all fit in a regular room was pretty neato. Two on the giant bed, and two on teh queen mattress we blew up and put on the floor. I'm sure we violated soem fire code since couches and such we wedged every which way elsewhere, but we all got a good nights sleep. Props to covered parking, overall cleanliness, and a free hot breakfast. The coffee was good, and they had eggs, breakfast meats, and fruit for us non-cereal/oatmeal/pastry paleo freaks. The highlight of this experience was hearing Pitbulls' "Hotel Room Service" on the way home and signing along, "Ho-tel, Mo-tel, Holiday nn (EXPRESS!)"

Everything we could ask for in a Holiday Inn and at a decent price. Jonathan checked us in and helped call a few bars to find us one with an open kitchen. He was nice and super helpful. Breakfast was solid. We were able to park our uhaul trailer on the street in front of the hotel for free, and Jonathan helped us with that as well. Overall a great experience. I'd happily stay here again.

It's a little older, noticeably blemishes. The rooms are clean and comfortable, nothing too exciting. Reasonably priced stay, with complimentary shuttle service to great restaurants and bars. If you're in Fort Worth on business, it's a good place to stay.

Pros: 1. Within a mile of city centre downtown and other hip walkable areas 2. Free self parking 3. Good water pressure in shower 4. Sufficient heat for shower 5. Good AC 6. Comfortable bed and pillows 7. Shuttle service to and from locations within 3 miles (didn't use it though so can't say much to its dependability) 8. Bath and body works products (shampoo, conditioner, and lotion) 9. Responsive to fixing toilet 10. Provided extra lotion at front desk 11. Spacious room with seating area 12. Right next to gas station and highway 13. Free breakfast ( haven't tried it though) 14. Fridge and microwave in room. 15. Free internet Cons: 1. Low water pressure for sink 2. Cleanliness is a 3 out of 5. Unpleasant to see hairs in sink and shower when first got here. 3. While parking is free, there isn't much space and it is tight. Thankfully, I have a compact car. 4. Shower head hurts! Only two options and they both suck. 5. Channel selection on TV is limited. For example, only one hbo. 6. TV says HD but doesn't look HD 7. While you're downtown, no views from hotel to make you feel you are downtown. It doesn't feel like you're in a downtown hotel 8. No toothpaste provided.

Here on a business trip. This place could be better. The AC is a wet/cold experience. I think you know what I mean when I say wet/cold. It's cold but with humidity. Just horrible. The internet is no better (198 Kilobytes per second download) but then again I shouldn't complain because it's free. The parking is free but it's not really secure. Close to the highway so it's easy for a smash and grab. The price is a bit high for what it gives.

We stayed two nights here for my daughter's cheerleading competition. Not a bad hotel. Nothing fancy, but nice. Pros: The free breakfast is very nice. The staff is friendly. The rooms were clean and beds were fine. Pillows soft. They have a free shuttle that will take you anywhere in a 3 miles radius. Just tip the driver. Free WiFi. Check out is not until 1200-so that's nice. Small refrigerator and microwave in the room. Cons: parking is kind of a pain. Limited parking spaces, and the parking spaces are very small! Any vehicle bigger than a 4 door car makes it difficult to park. The elevators are very small and slow... Stairs are a lot faster. I do recommend the hotel and would stay again.

I didn't stay here but my friend and her family did. They really liked the hotel. The lobby is very nice and updated. Very trendy. There room was the same. It also had a fridge to keep some food. One thing I was able to experience was they backed some cookies! They really hit the spot after a long morning of shopping! Great location and their shuttle will take you to the stockyard. Or anywhere within one mile. Parking was sparse but it didn't seem to bother the guest.

Nothing special about this place. Staff is the best part. Friendly and greet you with a smile. But the hotel is in need of a much needed makeover. If not doing that, please clean the carpets and floors throughout the hotel. Found a beetle in my bed. Then was sitting talking to my son and there was a crawling grasshopper on his bed. Felt like bugs were crawling on me the rest of the night. For the price you pay, you could find much cleaner and nicer amenities. Also you have to pay $15 for parking!! But one positive is that the room rate is reduced if you are spending time at the hospitals down here.