Holiday Inn Express & Suites Laurel by IHG

My partner and I stayed at the Holiday Inn Express in Laurel, MS over Thanksgiving, and unfortunately it was the worst hotel experience I’ve ever had. We arrived early in the morning and were told over the phone that we could check in early at no extra charge. When we arrived at 4 a.m., we were suddenly told we would be charged for an extra night, so we had to sleep on a couch at a family member’s house until morning. When we finally checked in around 9 a.m., the first room we were given had visible hair all over the sheets. We immediately notified the front desk and were moved to another room, room 307. After sleeping in the second room (307) that night, I woke up with clusters of large, painful bites on my leg and back. My partner checked my back and confirmed several more bites that weren’t there the day before. Based on the pattern and number of bites, this appears to be consistent with bed bugs. We notified the front desk as soon as we returned, but since it was late, there was no manager available. We were moved to a third room, which was clean and where we did not receive any new bites. The next morning I informed the front desk again and left my phone number and email, but never received a call. When checking out, I tried to speak to someone who appeared to be a manager, but he dismissed the concern and simply handed me my receipt, saying nothing could be done without “his” approval, though he never clarified who “he” was. Overall: • Poor communication about check-in • First room was not cleaned properly • Second room likely had bed bugs (photos available) • No follow-up from management • Dismissive response at checkout I expected much better from a Holiday Inn Express. This was not handled professionally, and guests should feel safe and taken seriously when reporting something as serious as potential bed bugs.

This hotel is undergoing renovations. The hallway carpets appear very dirty, trim molding is down and overall shabby feeling. Also smells like sewage. Beds were okay - towels are thin and bear minimum. Floors in shower were dirty as was under the sink area. Most expensive holiday inn we stayed at on our cross country trip. Called IHG to complain and they said they had no idea the hotel was doing renovations. Told to call general manager Akash. Finally got him today ( he did not call me as I was told he would). He was belingerant and said that IHG lied to me since they have to approve a hotel to undergo renovations. Said he has signs up but NOT LISTED on website so too late to cancel when you pull up. Manager was very nasty and NO help. Told me it was up to IHG to refund my money not them. IHG says it is out of their control they don't own the hotels. AUGHHH!! Poor custom service all around. DO NOT GO HERE

I frequently stay at this location when in town for work and it never disappoints. The front staff are always friendly and remember me. The rooms are clean and nicely furnished. The manager is friendly and helpful. I have never had a bad experience here.

We Enjoyed the stay the breakfast was decent. The beds were comfy. The manager Ms. Amanda was amazing and did us right at every turn. We will be returning every time we visit Laurel

Last night my daughter (traveling alone ) attempted to check in around 10:45pm. The person at the front desk failed to acknowledge her. The lobby was empty except for her. When the person behind the desk finally did address her. She acted if she was upset because she had a customer. My daughter went across the street to the Wynndom?? Was greeted with a smile, offered discounts. Don’t waste your time at the Holiday Inn

I would have given zero stars if I could. I visited this Holiday Inn Express for four days for a family reunion. In my second day, while I was out, a staff member stole my expensive Prada prescription sunglasses ($745) out of my suitcase. This occurred after I informed the manager- Akash that my carpet was filthy since they caused my white socks to turn black when I walked on the carpet in my room. Akash insisted on having my carpets cleaned, although I told him he could have his staff clean the carpets after I checked out three days later. Akash had several employees in my room to clean the carpet and the room, and I believe one of them stole my sunglasses. Upon my return, my prescription glasses were missing. There was a male maintenance employee who I believe cleaned my carpet. The next two days, this employee seemed nervous, and refused to make eye contact with me when I would pass him in the lobby or corridor. I asked Akash to replace them. He only made excuses and refused to reimburse me for my glasses. I will never stay at this property again, since the management does not take responsibility for their employee’s actions. Corporate IHG said that this property’s manager would address my complaint. He never did.

Sketchy part of town. Drove up to the hotel and parked and as I was getting out the car with bags a beat up car pulls up right in front of the car with two people fighting in it. They kept saying sir sir to get me to walk over but I hopped back in the truck and was ready to bulldoze my way through their car. Then they they drove off. Stay strapped my friends other than that the hotel is clean a the staff is very friiendly.

I wavered between a 4 and a 5, with the following factors as drawbacks: (1) higher hotel rates in Laurel mean less value per dollar paid; (2) common areas are poorly lit and seem outdated; and (3) the lobby is very small (unless the reasonably spacious breakfast area is open). The room was very good, with two comfortable queen beds, a lounge chair, and a clean and well-maintained bathroom. The staff did an excellent job keeping the breakfast area clean and well stocked with food.

We arrived on Monday evening and the hotel is really nice. Very clean. Room ac was fabulous. We are here for 5 nights and staff has been so nice. Breakfast is very good. Lots of options. Great coffee

This stay was a complete nightmare and 100% different than a previous stay. First off the light in the bathroom over the sink didn't work. I called down to report it and the lady said they ordered a part and won't be able to fix it until it comes in. So why did you give me a broken room? Second, I asked how to turn the blinking light off on the phone and she had no idea. We could not get it to stop blinking. I paid $10 extra per night for a 3rd person and had to go down and get an extra towel each day. They only left 2. The last day of our stay, they didn't come clean our room or replace any towels. I had to go down and get them. I asked if they clean the rooms each day and the guy at the front desk said he didn't know...really???? The beds were slanted to the head and very uncomfortable. All night last night we smelled weed. Someone was smoking it in their room as you could smell it in the halls. I reported this to the front desk and they said it was above their pay grade to deal with. What a useless bunch of humans! I paid for this hotel because the one next door was cheaper but also persisted with its own issues. Holiday Inn had a better reputation but not this time. I should have went with the cheaper hotel since this one had the same problems. This hotel is one of the worst we have ever stayed at.

Great location, comfortable rooms. Amenities we've come to expect from IHG properties: communication upon both booking and check-out as well as digital check-in and out, plenty of hangers, a fridge, ice available, and CLEAN! After the Loblolly Festival, we met up with new friends in the hotel's restaurant area for a late dinner, cheese, and wine - very amenable. Front desk clerks were friendly: - real small-town friendliness, for sure.

This will be one of those reviews that if you could leave less than one star you would happily do so. From front desk personnel to ownership, I was instructed to call and made several attempts to including finally making contact only to be told I'd get a call back the next day which of course has never happened. If you hire garbage to work your front desk, people are going to act like garbage. Regardless of this being a franchisee, this year fact that it has Holiday Inn, one of the most recognizable brands and logos in the hospitality industry attached is nothing less than shameful. Then again, Holiday Inn and their lackadaisical approach to customer service is the glaring problem with its hotels lack of service. So to a Holiday Inn express in Laurel Mississippi, if you don't care about your customers and your property then your customers aren't going to care about it either. I would frankly stay at a Motel 6 before pulling into the parking lot of the Holiday Inn again. Next time a customer calls to make you aware of a situation? I suggest you find a way to call back

DO YOURSELF A FAVOR DO NOT STAY HERE. YOUR CAR IS SAFER AND CLEANER Since the Manager can not be bothered to email or call me back out goes the reviews !! No toilet paper in room when we arrived Toilet holder falling off of wall No hand towels Bath towels very rough to the point scratched our skin AC unit did not work we sweated every night AC Unit just plain filthy see pic Light fixture full of bugs See pic Desk Chair covered in stains to the point we would not sit in it see pic Blood on the bed spread See Pic Blood on the window shade The entire room was very dirty Was told when I made the reservation it was a handicap room only part of it that was in fact the toilet The bath tub was very high The closet (as it were) you could only put pants in on hangers and at that only about three maybe four nothing longer than a folded pant on a hanger would fit If front of the elevator 3rd floor (which only one worked) was a hole in the floor so bad that you thought you were falling, just carpet laid over the hole. Night time desk clerk would not speak she did see me but stayed on her phone and would not speak On Wednesday morning at breakfast. While getting our food, someone (an employee) in the kitchen area had their phone on speaker both parties were talking about what they had done the night before I assure I did not care to hear over breakfast or any other time how many time they got ?????? the night before. Then we were sick all day. We tried to make the best of all of this, however when I heard the above, I told my husband we are out of here.

I was skeptical of coming here but it was the closest to my weekend destination. It's a really nice looking hotel. I loved the decor in the first floor rooms. It's open and the high ceilings really were a vibe. However, I thought it would've been more cleaner. The bathroom floor wasn't clean. I wore shower shoes because I didn't feel comfortable putting my bare feet on the floor. The walls were thin! I was up until 2am one night because my neighbor was blasting his tv and I called the front desk..they said they couldn't get the guy to answer the phone or the door. I was told I would receive points for the compliant but I never did. Breakfast was breakfast...eggs and some kind of meat every morning. They have a lot of options, typical hotel breakfast. The front desk staff was nice. I wasn't a fan of the GM due to him changing the quoted price for my family reunion group rate but it's ok. Overall, I would stay here again next time I'm town visiting. But I definitely don't think it was worth the money we paid. You really pay for the name.

Front desk staff were extremely rude upon check in. Amber (not even wearing a name tag) and Andres were completely unprofessional. We were told we could leave and they even threatened to cancel our stay if we didn't like their attitude.

DIRTY!!! Our shower was so dirty we wore sandals to shower, one elevator was broken and the other was on its last leg. carpet in hallways had traffic lanes. just dirty, shame, could be a nice place

The room was dirty. There was mold in the ice bucket and the bathroom floor needed to be mopped and the carpet cleaned. The front desk was very nice and helpful and a nice breakfast. Would not stay here again or recommend it

My wife and I just stayed here. The hotel itself was clean. They serve a decent quick breakfast. It is not Cracker Barrel or anything like that but it was sausage, biscuits and gravy, eggs and such. The room was clean when we arrived and the front desk was quick to get us in the room. We stayed from Thursday they Sunday. That's 3 nights. Our room was not touch once after we arrived. No trash dump, no bed making, no fresh towels... nothing. On Saturday night my wife called the front desk to ask for more towels and she was requested to go get them from the front desk. I like Holiday Inn Express this one was not at par for service. I would give them a chance to redeem themselves. It was just strange for this to occur. The positive with this place is it is really close to the parts of Laurel people want to see. Probably within a mile and a half. Not good walking areas to town but easily drivable.

This hotel should be a lot nicer for the price that the rooms cost. Everything was ok except the bathroom. The shower had mold along the edges of the floor( I wished I had gotten a picture). I felt like going to Walmart and getting cleaner with bleach and scrubbing it myself, but as a guest I shouldn't have to do that. We wore our beach shoes in the shower. I have never felt the need to do that in a hotel before. The bathroom floor wasn't clean looking either, just a suggest for HIE to use vinyl plank flooring in the bathroom, much easier to keep clean than tile. The soap dish was chipped on the corners ( see attached photo), never had that happen before. It shouldn't be that hard to replace a soap dish. At night, I noticed the door to our room had a huge gap around it. You could see the light from the hallway coming in ( see attached photo). This has also never happened at other hotels we have stayed at. We have always liked Holiday Inn Express, but we have now experienced 2 bad ones within 2 days in Mississippi. We were very disappointed.

Would give it zero stars if I could. WiFi doesn't work. Numerous people lined up at the front desk trying to get connected. Told the WiFi has problems with laptops and iPads and sometimes with iPhones. HELLO! They've got a huge problem. If you want to go on line, this is NOT the place to stay.

We stayed at this hotel for three nights when our grandson was getting married. The staff was very friendly and the room was so comfortable. Hubby and I even slept in one morning because the window had a shade to keep out the brightness. I would go back again! Malicoat's

I've always enjoyed the stay here but they can be a lil pricey especially depending on when you go. Book early and inquire about some discounts. Other than that; the staff is usually very helpful and friendly. The rooms are nice. I had a room one time with a jacuzzi tub. I'll definitely visit again. Remember this post; cause I want maximum discounts the next time!

The man at the front desk, I forgot his name honestly was EXTREMELY rude. I would avoid this hotel

We stayed there 8-8-14. I really expected a newer facility however you can see the age in this hotel. The bathtub need a good scrub and the grout was molded. The beds were very comfortable and linens good quality Quick trip no problem would not have stayed there more than over night Breakfast was good normal Holiday Inn stuff. However a staff member was recovering the chairs with a staple gun a few feet from us. Odd?

The advertisement said it was new. the lobby was new and the room paint was new, nothing else. the room was plain and not many "nicities". the hallway not clean and the entrance had mud steps. the bed was good. tthe shower head did not work properly and the overall hotel was basic. mny total cost was $130 king - too much for this hotel. I compare it to a comfort suites. Price should be around $95. next day moved.

The rooms were clean and the service staff was very helpful. The air-conditioner worked well, which is an essential in this part of the world.

The hotel was clean in general and the a/c worked. It was a little overpriced for the area for sure. The walls are extremely thin. We literally could hear the elevator chime in our room when we turned the tv off. We could easily hear anyone in the hallway but the breakfast was pretty good.

Hotel staff are friendly. Check in was quick and easy. Rooms were clean housekeeping cleaned room each day I stayed 3 nights... kids enjoyed the pool and hot tub. Bathroom was clean and was stock daily. Definitely will be staying again on my next trip here. I didn't get a chance to try breakfast because the beds actually made me sleep in. Oh I forgot Buffalo Wild Wings is right behind the hotel you can walk out the back door into their front door...

Platinum Elite Member...Stayed here for the night enroute to the beach. Room was clean, staff was friendly. Breakfast room and lobby area both nice and renovated. We stayed on the 3rd floor away from the elevator and it was very quiet. Would stay here again

Staff friendly, AC would not get room to a comfortable level. Towels felt like sandpaper. Rates seem a little high for the area.