Holiday Inn Express & Suites Miramar

Let me start with customer service, specially Stephanie she went above and beyond to make sure I was accommodated after a misunderstanding with my reservation, she was Patience, nice and very pleasant, she provided me all the information I need and made sure I was satisfied witb y satuing. The rooms are very clean and beds are really comfortable. I totally recommend this place, so please that I am a member. 5 star.

Just want to take the time to say the staff at this hotel are SUPERB. The facility is clean. Breakfast is decent. I'd give them 6 or 7 stars or even ten stars based on the staff though. Genuinely, good and helpful people. The fact that the staff recognizes it's individual guests and their needs is extremely impressive considering I work in hospitality as well. Definitely exemplary and note worthy for the industry.

1/6/26 I stayed there for the holidays 12/22/25-1/5/26. The hotel is very close to where I am visiting. Most of the desk clerks (Anna,Isabell, Stephanie,George, Hisea& Maria) were very friendly, except MIKE is very confrontation and rude. He tried to explain to me about check-in and check out policy. As an elite goal member I familiar with the check-in and checkout policy. He tried to explain that when guests checked in early, the hotel electricity bill goes up. I asked if I could keep the same room for my extended day, he said he didn’t know. I explained to him that I was informed that I could keep the same room for my extended stay. I told him that I don’t have a vehicle, taking Uber. He said “that’s expensive” who is he to tell me how to spend my money. It’s none of his business just because he can’t afford, because he’s working rotating shift at a hotel. My previous stay (12/11/25-12/15/25) I ask for the lobby TV remote control so I can watch football while waiting on my ride. He gave me the third degree. I thought that was strange and he said no political news or it can’t be too loud. The next morning, the TV was on the news channel. He read my preview review it said something about staff could be more friendlier . This man (Mike) is very rude and unprofessional. I understand because Rina bad leadership skills. This will continue to happen with other guests. My previous day 12/11/25 I fell and hurt in my head and I thought that Maria would show her humanitarian side and call housekeeping to expedite a room for so I can go upstairs and relax. I end up calling 911. It wasn’t a bad review. It was just mainly a suggestion next time the situation like that happens. I knew it could be possible cause there was four housekeeping staff just hanging around in the lobby. I tried to avoid MIKE cause I didn’t want any more confrontation with him cause I really review that they call police on guests. I tried to speak Rina the hotel general manager, I was unsuccessful. I sent her an email. She did not respond. I tried twice to speak to her while I was there first time she was on a conference call. The second time Anna went back to an office and it was taken too long so I had a ride waiting, so I couldn’t wait. I understand that she’s a very busy person, but I stayed there for 13 nights and at that time she couldn’t find the time to speak to me about my concern or respond to my email. In my brief work in customer service when a customer wants to speak to someone higher than a low level employee is usually important from the customer point of view. Wednesday, December 31 breakfast was not that great. The bacon was half cooked. It was not crispy like it usually is. I did bring this to Maria attention she said will speak to them. In jokingly way I said that the cook didn’t feel like cooking this morning. We both laugh. The next time they served bacon for breakfast it was nice and crispy as well as delicious. While I was staying there, Suzie, my housekeeper was very nice, but all of a sudden she got an attitude towards me for no specific cause that I don’t know of. I waited to get home to write this review because I didn’t want Rina to be petty and vindictive and have the employees be rude to me so they can call the cops for me. The hotel is very nice and it’s in a good location for at least my stay.

I was pleasantly surprised by this property. I had no idea what to expect and I’m glad I stayed here and would definitely use again. First, location very easy to get to if you are coming from the Florida Turnpike. The property is very close to Pembroke Pines Gardens mall that has plenty of restaurants and shops. The Room was very clean and the bed and pillows were super comfortable. Breakfast was included and they had a very nice variety of options to eat (Omelettes, muffins, breads, cereals, pastries, coffee, juice, etc.) Staff were very friendly and attentive. Definitely recommend.

Stephanie was amazing. I think she could tell right away that I’d had a long travel day and was exhausted. After another hotel couldn't accommodate my reservation due to being overbooked, she went above and beyond to help and she even found me a quiet room. Her empathy truly made a difference, and because of her, I’ve found a new place to stay for my frequent visits to South Florida. Thank you Stephanie!

Our stay at the Holiday Inn in Miramar was very pleasant and comfortable, making it a great choice for a vacation stay. From the moment we arrived, the experience was smooth and professional. Check-in was handled efficiently, and everything felt well organized. The room itself was excellent—clean, neat, and fresh. The bed had fresh bedsheets, the towels were clean, and the bathroom was well maintained. The hot bath worked perfectly and was especially relaxing after a day of travel and sightseeing. Small details like this really added to the comfort of the stay. One standout feature was the quality of the toiletries provided. The hotel uses Dove products, which felt gentle on the skin and were noticeably better than the standard hotel toiletries. It was a thoughtful touch that didn’t go unnoticed. We also enjoyed breakfast during our stay. It was well made and reasonably replenished, making it easy to start the day without any hassle. Everything felt fresh and well managed. An unexpected highlight was the view from our room—a coconut tree filled with tender green coconuts. What might once have felt ordinary now felt exotic and calming. Travel has a funny way of changing perspective. Overall, this Holiday Inn delivered comfort, cleanliness, and reliability. I would definitely stay here again and would recommend it to anyone visiting the Miramar area.

I WAS RACIAL PROFILED! WARNING ⚠️ ⚠️ ⚠️ This hotel has a young lady at the front desk, Stephanie, who was extremely rude and created a unsafe and hostile environment for me and family. After my daughter booked my reservation, she refused to honor the reservation, accused me of committing fraud, and then escalated the situation after our encounter was over by calling the Miramar police on me. It is important to note that I am a woman of color who just got out of the hospital and is very weak and in unbearable pain so I pose no imminent threat or danger to anyone. I was not in my best attire but I still had my proper identification to prove that my American Express card was indeed mine and my daughter on the phone to reverify the information. I was met with inappropriate remarks such as “people like you are always trying to shame and use fake credit cards” and “there are high rates of identity theft here in South Florida”. When the police came and they were baffled, not knowing why they were called. I was told by one of the officers she stated that I tried to use my daughter's credit card. It's one account with both cards. My daughter booked the reservation in my name using her card to hold and Stephanie informed me my daughter must be present with the card that was used to hold the reservation. As a loyal Holiday Inn customer for over a decade, I have never encountered such an experience. The typical protocol has always been a pre-authorization form being sent to my daughter to fill out. Feeling uncomfortable about the environment that was created, my daughter suggested that she cancel the reservation. Our interaction was done after that and she went to assist other customers so there was no reason for her to call the police. We filed a complaint with the front desk manager, Maria, who has since been avoiding us and nothing has been done to explain the policy that would warrant police presence and putting me in a dangerous and potentially deadly situation. I wanted to write this for black people and people of color who might look to stay in the area. Please avoid if you can for your own safety as you and your money are not welcomed at this establishment.

Terrible service and help regarding payment for this room. I booked a room for my son and used my IHG credit card, like I have 1000 times over the years. I want to earn points! But the hotel refused to accept my card and instead made my son use his. Tried to resolve this. Unflexible. Wasted a lot of time on this needlessly. Just take the card like every other Holiday Inn does cross the country that I've ever dealt with!

The check-in was so smooth and easy. I was in town for my Uncle's wife's funeral, and this location was the perfect distance from my uncle's home. Where to start walking in to the lobby you greeted by the hotel front desk staff with a warm smile the lobby is so clean and has a very nice smell the check in was smooth and my room was amazing it was hot outside so to have my room cool down to 70* was the best thing I could ask for the bathroom was nice and clean beautiful rain drop shower head nice clean towels overhall it was a beautiful 2 night stay and if an whenever am in town again I know where to stay. Front desk staff was amazing.

I've been staying here for canes games this season and have enjoyed our stays every time. The breakfast is well stocked and coffee available is hot. Our rooms have always been clean and well stocked. They do have a problem with their side doors though and doesn't recognize your key card to let you in which can be annoying getting back when it's really late.

I made reservations to stay at this hotel for my son's tournament. Unfortunately, due to unforeseen circumstances, my son fell ill, the day before check-in. Our reservation was non-refundable, but I contacted the hotel to explore our options, like checking in at a later date. A staff member assured me that should I call again on the day of check-in to notify them of our inability to arrive, they would hold our reservation and we could modify our check-in date. Furthermore, I was informed that failure to notify them would result in the cancellation of our reservation, along with the forfeiture of our payment and they would resell the room. I called again on the day of check-in and was informed that the hotel could not accommodate my request. I was subsequently directed to reach out to the 3rd party vendor to initiate the necessary modifications. Upon contacting the 3rd party vendor, I was informed that since the hotel had received the full prepayment for our stay, any changes would require negotiation between the hotel and the 3rd party vendor. The 3rd party vendor attempted to reach out to the hotel, but the request was denied. I subsequently called the hotel once more and experienced an extended wait time exceeding 20 minutes to speak with the General Manager, but she never came to the phone. I hung up and called back. I was informed that the General Manager would not authorize any alterations to our reservation. Furthermore, I was advised that any formal modification request submitted by the 3rd party vendor would be dismissed without further consideration. I later received a call from the 3rd party vendor stating they received an email from the hotel asking if we were going to check in the day that we were scheduled, although they already were aware of this information. The 3rd party vendor tried to call them back while I was on the phone and the hotel didn't answer the phone. This is an independently owned hotel, so it is out of corporate's hands. Therefore, decisions are made by the management of this hotel. I have not encountered such a lack of empathy and customer service in my previous stays at various hotels across the country. It seems that the Holiday Inn Express and Suites Miramar prioritizes financial considerations over guest satisfaction and goodwill. We selected your hotel based on favorable reviews and the expectation of a welcoming and accommodating environment, only to find ourselves facing a situation that contradicted these expectations. Signed, Hundreds of dollars gone down the drain

Horrible hotel not clean and management are poor the room was not clean the bed was not clean when I arrived they never clean the room even though I spoke to the manager I he confirmed with that they will Take action immediately nothing was fix is against health department regulations and I have to demand full refund , never come back to this hotel again it's ridiculous and unhealthy

Had a nice stay here. It was clean and the staff were very helpful. One of the breakfast attendants really stood out to me. I didn't catch her name but she was super sweet and worked very hard. She had dark hair and light eyes, maybe even contacts. She deserves to be praised. The location is pretty good. Just about anything you would need is just a few minutes away. There is a small pond behind the hotel but other than that, outside of the hotel is just a parking lot.

I had a 4 night stay. The staff was awful at check-in. I had problems with the shower & sink: Water was either too hot or too cold. One could not control it. Maintenance staff said it is a problem that happens frequently. It has to do with the equipment and it has been that way since the Hotel was new 18 months ago. "Nothing can be done" I took it in the chin 2 more days. 10:00 am day 3, I decided to check out and find another hotel. At check out staff lady confirmed that it is a common complaint from guests. I wanted to check that I was not going to be charged for day 4 so I asked for an invoice. General manager ignored my dissatisfaction with my stay, never even said absolutely nothing about the problem, and refused to print an invoice. I asked about "corporate number" she said " I don't know anything about that - I don't have it"