Holiday Inn Express & Suites New Buffalo, MI

Had low expectations - just needed a place to stay for a local event. Its been awhile since I've stayed at a Holiday Inn (business travel is with a competitor), this trip was for pleasure. Wow!!!!! Great service (desk), outstanding room - space and clean, good water pressure, excellent breakfast, comfortable bedding - I even looked for their bedding brand online so that I could purchase. My wife if a flight attendant and has stayed at some upscale hotels - this surpasses most 4-5 star hotels. We did not use the pool but it was very active with family activities. We will be back.

All star hotel! Room clean, and very nice with refrigerator and microwave. Sheets super soft. Amazing water pressure. Staff very friendly and helpful. Hotel shuttle convenient for casino transportation. Breakfast unbeatable. We will be back.

The staff was very polite and accommodating, the room was clean, spacious and the beds and pillows were very comfortable (it was nice to have the choice of soft or firm pillows and to have 2 of each) and the many breakfast choices were all delicious!! I/we really enjoyed my/our stay and will definitely be returning the next time we're in New Buffalo or even Michigan City!!!

First off when attempting to get an early check-in, Marla at the front desk was very encouraging. She stated to call back on day of check-in. Which we did and we were able to check-in early and head to the beach for the day. Secondly, the staff in the breakfast area were friendly and on top of things. As soon as someone left their table, a staffer was there cleaning up the table for the next person. The breakfast options were great! Sarah was also a great help for showing us our shuttle/transportation options. Marla also helped us with an adjoining room and late check-out. This whole team was excellent and let us all feel at home.

I woke up to bugs crawling on me at 3 am and couldn’t go back to sleep. I told the lady at the front desk and she seemed sarcastic with her response. I paid 160 hoping I would have a clean place to stay. Location was great. If you are in room 324 good luck.

STAY AWAY!!! We have been coming here every year for our bday weekend for years. This location has deteriorated beyond belief. First we did not have a tv remote. Then, there was a crack in the sink and wallpaper peeling off the wall around the shower. The next morning the toilet flusher broke! We felt like Goldilocks at breakfast trying to find a chair that wasn’t rocking and coming apart. When we left, we told the housekeeper across the hall about the toilet and reported it to the front desk. When we returned late afternoon, our keys didn’t work at the back door access (they were fine night before). Got new keys, came into our room - toilet fixed but ALL of the wet towels still in the tub. I scooped them up and took the downstairs where there was a “policy” on the counter that they only do a “light” cleaning every 3 days. “Did I want a towel exchange?” Hell yes they are all wet and have been in the tub all day!!! Oh I don’t have any washcloths…..WHAT THE F? Over $300 for 2 nights? NEVER AGAIN!!! PS - the heater in the pool broke too!

Exceptional staff, friendly and helpful. Room was average,l- did meet expectations. The bed was very comfortable. Pool was small, ended up not using it as I prefer early morning swim and it opened later. Breakfast typical (too bad the pancake maker was not working).

I onlybstayvat holiday inn express because of there clean rooms friendly staff and breat breakfasts. There price points are not too expensive. Only hotel i will stayvatvwhen traveling. Stayed at one in tampa and twice in Iowa once in illinois