Holiday Inn Express & Suites New Buffalo, MI

Nice clean hotel! Right off the I-94 freeway and close to the Four Winds Casino! We stopped in off a wim needing a room and they were accommodating but we did get a better online price! Rooms are spacious, clean, and no complaints! Breakfast included! We did get a cheaper rate on Trivago than the front desk, as we were told they could not match it. Weird, so we logged into a bunch of websites right at the front desk I. From of the desk manager, then found a deal $40 cheaper than the front desk offered us? Weird we had to do that to get a deal, then found that a bit awkward. So look around, you can get a better rate online at 3rd party sites.

My Husband andI frequently stay at this hotel we Love it there , The Staff is friendly and make us feel welcomed. We have become friends with the staff as well. The beds are comfy and the rooms are always clean. The breakfast is always tasty and plenty of different choices. The hotel it under renovations at this time and we are so excited to go back in Aug to see that updates. All& All we will continue to stay at what we call our home away from home! Kuddos to all the Staff. Much Love The Knigges

Went in April and were disappointed. Paid full price and the hotel lobby was under construction. They said they had just started a few hours before we arrived. The pool and hot tub were closed which was a deciding factor in choosing this hotel and the Holiday Inn we had stayed in the night before in Fisher, Indiana also had their indoor pool closed. Room was outdated. Maybe they are making it better but when we were there it was pricey for what it was. There were only four other people at continental breakfast in the morning and one couple said they stay twice a year there and love it, so maybe we just went at the wrong time.

Despite the seriousness of the discriminatory treatment my partner and I experienced as guests at the hotel, there has been a consistent failure by key members of management to take appropriate action. Assistant Manager Sara, General Manager Melody, and Regional Manager Joy have not only neglected to address the matter adequately, but have also appeared to cover for one another, creating an environment that enables discrimination rather than confronting it. This lack of accountability at multiple levels of leadership raises serious concerns about the hotel's commitment to fairness, inclusion, and guest well-being. THEY DELETED MY REVIEW ON IHG.COM!!!!! To improve my stay at the Holiday Inn Express as a standard, I would first point to the overall value in relation to the price paid. The hotel felt outdated and lacked the level of quality and service I would reasonably expect—especially as a long-time IHG member since 2016. While I appreciate the convenience of the location and the rewards program, the condition of the hotel and the poor customer service fell far below expectations. During our stay, we experienced multiple issues that significantly impacted our trip. The hot tub and pool were out of commission. Housekeeping missed cleaning our room, which led to an unpleasant and completely avoidable interaction with the front desk. Instead of being helpful or solution-oriented, the staff member was rude and combative, with little regard for customer service. This caused us to be late for a special dinner reservation and incur a $50 fee. As a result, we also missed our post-dinner plans, which I prepaid $380 for and was nonrefundable-including a beach bonfire and watching the sunset—what was meant to be the most memorable part of our trip as we were celebrating a special occasion. The situation escalated when we were forced to move rooms late in the evening on our last night, which was incredibly inconvenient. We had fully unpacked and settled in, only to have to pack, relocate, and unpack again—for just a few hours. It disrupted the remainder of our trip and was an unnecessary added stress. In both rooms we stayed in, the furniture upholstery was stained, which was unsanitary and off-putting. The original room also had a strong musty, moldy smell that we reported twice—yet no one ever followed up. On top of that, the air conditioner was extremely loud and ineffective unless it was set to 60°, making both rooms hot and muggy otherwise. While I do appreciate that breakfast was included, it was disappointing to find it consistently understocked. Regardless of the time we arrived, key items like fruit, pancakes, and other breakfast staples were unavailable. Not once were pancakes available during our multi-day stay, and the fruit bowl remained empty. We regularly had to wait for food items to be restocked, which made mornings frustrating. To make matters worse, on Sunday morning around 5:00 AM, we were abruptly woken up by the fire alarm going off repeatedly. There was no staff communication to inform us whether it was a false alarm or a real emergency. This added to the exhaustion we were already feeling, as we had barely slept the two previous nights due to excessive noise from the room above. It was our last night, and we had a long, demanding drive ahead of us. Being startled awake at that hour with no clarity only made things worse. We visit New Buffalo, Michigan at least eight times per year, and we were truly hoping this stay would be exceptional enough to consider the Holiday Inn Express as our new go-to over nearby hotels or Airbnb options. Unfortunately, due to the poor service, dated accommodations, and repeated inconveniences, this experience left us questioning whether we’ll return. I hope this feedback will be taken seriously, as the potential for improvement is there—but the current standard does not match the IHG brand reputation we’ve come to expect over the years.

Friendly staff, but breakfast couldn't handle the amount of patrons. Ran out of food, which is a real bummer for families. No milk, cinnamon rolls, or hot food etc. Rooms were a bit humid feeling, but otherwise good. Undecided if I would stay again.

Very nice hotel, great location, friendly staff, great room. Room was very clean (including carpet), bed was comfortable, good Wi-Fi. Hotel was being remodeled but did not interrupt my stay. Plan to stay here again when in New Buffalo.

I stayed here for one night before heading out for a Girl’s Weekend. This hotel is very nice- beds really comfy, clean rooms, and good breakfast with a variety of hot and cold items. The girl working the reception desk- Marla- graciously gave me a late checkout. She was very helpful. The gentleman who checked me in last night- I’m sorry that I do not know his name-was also very kind and professional. This hotel is very close to downtown New Buffalo, which has excellent restaurants and shops it is also very close to Lake Michigan.

Very nice room, very nice employees, breakfast was good, and great choices to choose from. Hot tub was relaxing. Bed was comfortable then most I have been in other places. I would stay again when in town again.

This is NOT Chicago. This is a "highway hotel", as it's just off the highway behind the McDonald's and a gas station. If I'm paying upwards of $250 per night (which is what I pay for a room in Chicago) I would expect more than just a standard room. The room WAS NOT a Suite (as advertised). No refrigerator in our room. No microwave in our room. I asked (I would have even paid extra for both). We stayed for 2 nights. Guess what? No room service for us. Want a bottle of water? None in the room. Gotta go down to the front desk to ask for one. No exhaust fan in the bathroom, which while we didn't mind that as we can wipe the mirror with a towel, we didn't appreciate the mold build up (see pic). I'm giving an extra star as the staff was nice, breakfast was decent and parking was free. Takeaway: this is a $150 per night truck stop hotel.

This place has a smell like you will never experience in your life. If you think the lobby smells like ass just wait until you get to your room. They charged me 200 a night which I usually don't mind but my god between the smell of ass, no refrigerator or microwave in the room I was less then happy. If you want to pay a lot to smell ass and have a crappy room and a free breakfast that only a homeless person would love then roll the dice my friends.

I read the reviews, and I wanted to prove them wrong. This hotel is very nicely decorated. The employees were friendly. The bed was brand new- which was awesome- and very comfortable- I love a good firm bed, and this was very firm. The pillows were awesome! We slept like babies. It looked very clean and smelled clean. The drain plug in the tub didn't work, so unfortunately I couldn't take a bath :( Also, the plug in the bathroom was really loose, so whenever I tried to plug anything in, it would fall out. Ugh. I had to plug my curling iron into the plug in the living area. Our room needs mover was 330. Please fix these, thank you! I would have given this a higher rating if it weren't for the annoying problems in the bathroom.

It's a Holiday Inn Express, so you're basically looking for a clean room and a decent night's sleep. Props to this place for its excellent location (right off I-94). Their breakfast buffet was also pretty good. The one-button pancake conveyor belt is a thing of wonder. The indoor pool looked really small and was always filled with people. The elevator here is wicked slow. I repeat: This is a Holiday Inn Express. Don't expect much and you'll be satisfied.

Very expensive for very basic accommodations. My family enjoyed the indoor pool. I prefer indoor pools at hotels because you can use them year round and no sunburn worries. The hotel free breakfast was a TRAVESTY. It was a ZOO on a Sunday morning. Nothing looked edible to me so I settled for some Raisin Bran and a yogurt. The coffee was not made right. It was so watered down I had to dump my entire cup. The OJ was gross too, we could barely drink ours and it was all just a waste. I only ate there due to my kids, and being in a hurry to get home. Otherwise "free" in this case is NEVER worth it.

Bed bugs, clogged sinks breakfast being shut down before it was time, and insanely rude front desk staff (Monica). I wish they would focus less time on what paying customers are doing and more time on getting their bed bug situation under control so that way paying customers didn't have to wake up covered in bug bites... You know what they say if one room has them they all do. Good luck

Wow, if I could give no stars I would. If you're looking for a nice place to stay that is clean with respectful staff, DO NOT STAY HERE. I've never had a more terrible experience at a hotel in my life. Monica, who was working the front desk is completely unprofessional, rude, and disrespectful. SHE is the reason I will never stay at this hotel again or ever recommend it to anyone. I booked a wedding block at this hotel which made up of about 45 guests. Upon our arrival back from the wedding (approximately 11:30pm) Monica, who was working the front desk, followed everyone DIRECTLY behind, herding us all in our rooms reminding us to be quiet. We all agreed politely and headed back to our rooms. After we returned to our rooms, I didn't even have time to set my purse down before she was knocking on the door telling us we have one more chance or we are kicked out. As we are discussing the issues with Monica, she then became even more offensive, distasteful and unprofessional by yelling over us as we spoke. As my husband was speaking with her, she had the nerve to be even more crude and said he had until the count of three to get back in his room. She then proceeded to hold her fingers up in front of his face and count to 3 as if he was a young child being scolded. Are you kidding me?? To top it off she then went room to room making sure there was no more than 4 people in each room, kicking the remainder out, then screaming at them for being in the hallway! That is not all. I received a call from one of our guests the following morning saying they were forced to leave and drive home at 3:30am due to finding an infestation of bed bugs throughout their room. That is incredibly disgusting and unsanitary. I have attached photos below. I have read other reviews that have also mentioned Monica's atrocious and unacceptable behavior and I can't help but wonder why she is still able to work at this establishment and treat people the way she does. For anyone staying in this area, I would HIGHLY recommend staying at the Quality Inn or Fairfield Inn & Suites directly next door for a more sanitary stay where you don't risk getting treated so poorly. I had guests stay at both places who had a wonderful experience which was well worth it.

Old renovated hotel into a holiday in express don't like place at all linens are not being washed pillows smell like had one star baby that's all you going to ever get from me and I'll never stay here again life idiot Sidekick told me to stay here

This was one of the nicest hotels we've stayed in and we travel a lot. Our room was meticulously clean and comfortable. There were no take home toiletries - the shower has the economical pump containers of soap, shampoo and conditioner but they chose a very reputable natural brand that we use at home. I loved the breakfast buffet- I'm not big on fruit so I don't miss melon chunks (they only had whole apples) but there was a variety of yogurts. There was a hearty cheese omelet but also an egg white alternative. What really won me over was biscuits and gravy - something you don't encounter at hotel buffets. The biscuits were nicely baked and the gravy was delicious. As an "express" hotel there's no bar or store, but the location is convenient to the highway back to Chicago and there are plenty of places to eat and drink close by.

Price was right for us. But there was a horrible smell in our room when we checked in. I should've mentioned it at that time to the front desk. But I was hoping the smell would go away. Anyway, my husband and I went to the local casino and when we returned, the room still smelled. It was late so again we just dealt with it.

Checked in at 5:30pm, were told the cable was rebooting and might be an hour or two. No problem, we went to check out the Warren Dunes, eat dinner, came back at 10pm, still no cable or Wi-Fi. Called the front desk, the entire hotel is still down , so here we sit... Day 2: Still no cable or internet, complained to management. Management 's answer, not our problem its a Comcast issue. $300 a night for a room, never stay here!

I accidentally booked the wrong date which was the day I booked it. Dont know how that could happen.. They will not help me. There was twenty minutes left in the night. They will not refund me or change my booking. All I wanted to do was change the date. I wasn't even going to go anywhere else. Now I am out $180. This was my first time with them. I am very disappointed and will be going to Marriott who I have booked with solely in the past and am reminded of why now. Not all hotels are the same. The lady from Experian was very nice and tried to help me too, her name was Cheri.

1 night stay 6/30/16- Pro's: Lovely decor throughout the hotel. Nice "beachy" theme. Polite staff. Breakfast area clean and staff kept up with keeping food restocked. Fresh coffee at front desk area was nice to find after hours.. Con's: Beds were terribly hard- old spring mattresses. Pool area was clean however the extremely strong smell of chlorine makes me believe the staff is not maintaining the filter and they are compensating by adding more chemicals. So if you dont mind your bed on the "firmer" side and perhaps you dont want to swim or mind the chlorine... then this hotel is good.

Disgusting, bed bugs everywhere. Was with a wedding party and our wedding group was fairly quiet but the desk workers "strongly disagreed" was very rude to tell us we had one last chance before getting kicked out and arrested for "disturbing the peace" which I thought was very out of the water and completely blown out of proportion. They decided to call the police and we explained how we were not loud and was cooperating but Monica one of the desk workers did not care at all. Would never want to stay here again. Sucks we had to leave at 330 am back to Chicago because they were overbooked but even with a room being available I still wouldn't want to stay here. Bed bugs were the worst thing to top our bad experience.

I needed a place to sleep in New Buffalo for 2 days over the holiday weekend. I basically ended up here as a last resort. It wasn't terrible but I have definitely had better! I really hope the insane price I paid was due to it being July 4th. It came to around $250/night. The coffee in the lobby was decent and I think I spotted a free continental breakfast. We have favorite breakfast spots in the area so skipped it. The bed was a tad hard and the air conditioner barely worked one night. It was average for a holiday inn express though. I wasn't expecting 5 star. Next year I'll plan ahead so I stay somewhere nicer though.

I stayed here in the winter, mid-January, and it was still pretty busy. Directly off the interstate, the rooms are clean and have a modern design. The pool & hot tub are nice. The front desk staff is helpful and referred us for breakfast places and bars. There is even a shuttle to the casino that runs all day and into the night, say 3am. Someone mentioned the elevator is slow, and they are right. Take the stairs!

Location is close to the highway and casino. Breakfast was decent, pool and hot tub were ok, the fam and I had fun. Local food places are within a 10 minute radius so not too bad. Overall had a nice experience, received free cold bottles of water and microwave popcorn at check-in for being a rewards member. We stayed one night so for what it was it was just fine. Beds were comfy, clean rooms. Parking is tricky if there are any events going on, but still able to find a space within reason. Front desk staff was friendly, would stay here again if we had an event to attend in the area.

Clean and comfortable. Nice pool and hot tub. Staff was friendly and professional. Can't go wrong for $85 a night. Close to highway.

Awesome clean and spacious room. Glad I stayed here.

We stayed here so that we didn't need to drive back to Chicago after a late show at the Acorn Theater. It was a very pleasant Holiday Inn experience and will be a preferred overnight in the area. Remember the time zone difference from Chicago to Michigan! We totally forgot about this and were late somewhere as a result. Don't take this Holiday Inn for granted, they tend to book up near the weekend and you'll lose the cheapest rooms.

Holiday Inn Express in New Buffalo is easy to find, convenient to I94 and a hop, skip and a jump to the beach. What more can you ask for? Rooms - Nice, recently updated and comfortable. We had a two-queen room and the beds were really comfortable. Staff - Checked in by the overnight guy - who was friendly and efficient. Opted to go out for breakfast - but they had a nice common area. Good value - and good location.

Monica was completely terrible when checking us in. She was condescending, yelled at us, passive aggressive, and completely inappropriate. Had I not been forced to stay at this hotel for a work event the next morning, I would have immediately left. This was absolutely unacceptable and I have never been so disrespected by someone for no reason at all. Do not stay here.

We stayed here on Friday after checking in rather late. We did not have a reservation and were glad they had rooms. Monica, who was working the front desk was very kind and informative. The price was decent, but I always wonder why hotels don't offer an extreme discount to people who are checking in past 10pm. We got a chance to hang in the hot tub and the pool area was very clean. Our room was big and also clean, but you could tell our wing used to be the smoking section (you just can't drop that smell). Their continental breakfast had a lot of options and was still pretty stocked even though we caught the tail end of it. We've stayed at few hotels on this exit and would definitely come back.

We only stayed here for 1 one for a last minute trip to New Buffalo. The main entrance to the hotel and the rooms appeared clean. However, I was a little put off when I walked into the lobby to of the hotel for the first time to check in and I see all of the employees eating their lunch and loudly complaining about their jobs. It was very unprofessional and made me question if I even wanted to stay there! I couldn't get a good nights sleep because of the hard mattress. Also, the air conditioner in our room definitely was not blowing as cold of air as it said that it was. The room was a little bit stuffy. There is an indoor pool here but I did not swim in it because the water was really cloudy and it smelled very strongly of chlorine. Also, this hotel says that it has a "fitness center" but there really isn't too much inside. The hotel advertised a free breakfast but when we came downstairs in the morning, there was nothing left. Everything was picked over and although they claim it ends at 9:30, we were there at 9:00 and the staff never restocked anything. The free coffee in the lobby ended up being our breakfast. I wasn't expecting a luxury resort but I have stayed in Holiday Inn Hotels in other cities and I expected a little more than what we got. I guess we will be staying elsewhere next time we are in the area!

This is one of the nicest establishments we have stayed at in a long time. We came to town this weekend to visit the casino and see the fall scenery in the area. The hotel is very, very clean. The staff is very friendly and professional especially the front desk staff. The breakfast is fantastic. The only issue we had during our stay was being awoken from noise from a group of people late at night closer to 1am. They were being noisy in the hallway and we could hear music playing near our room. We called the front desk to complain they said they would go check out the situation. The police were at the hotel to deal with the unruly group. It was quieter after the police left so those people must have gone to sleep.

This is the worst hotel we have ever stayed in. Noise all night, beds uncomfortable. WAY over priced.

A friend of mine worked there and said if the beds & towels looked "clean" they wouldnt wash them. Discusting. EDIT: Another friend of mine just quit there because of how unsanatary they are! How are they still open?!

Monica at the front desk was completely unprofessional and because of her I will never, ever stay at this hotel again. She called up to our room around 11:30pm and asked if we were part of a wedding party and I told her no. Monica then told us there was a noise complaint. I nicely explained that it was myself, my mom and my cousin staying there and my mom and cousin were in the washroom washing their faces and we didn't have the TV on, or a radio or anything and no one was talking so she must have the wrong room. Monica kept talking over me and continued saying that they want us to enjoy our stay but we must keep it down. I told her again she has the wrong room and Monica hung up on me. About 15-20 minutes later there were people in the hallway making a ton of noise and yelling down the hallway at eachother. My mom called down to the front desk to let Monica know that maybe those were the people who were originally causing the noise complaint. She suggested that Monica come and check it out because now there's a rowdy group in the hallway. Monica kept talking over her and my mom asked her, "Monica, can I explain why I'm calling?" and Monica said "Oh! Are you going to be rude too?" That was the first thing that I found completely shocking. I work at a fortune 500 company in HR and I cannot believe that someone who is supposed to be in the hospitality/customer service industry blatantly told a customer they are rude. That is completely unprofessional and inappropriate. My mom asked what her name was and instead of simply answering the question she sarcastically deciding to respond by saying "M-O-N-I-C-A" and spelling her name out instead of saying "Monica". After that my mom told Monica to have a nice night and ended the conversation. I am still so shocked that by the way that Monica behaved. I can only hope her manager addresses this issue. I am also going to pass this experience along to the travel department at my company. I would hate to give business to a hotel that allows its employees to treat their customers with such disrespect.

Stayed one night and booked thru expedia good rate. Beds were comfortable. Shower could use some more pressure but fine. The breakfast in morning was great! Highly organized and very efficient and so many choices. Loved the pancake maker, husband liked biscuits and gravy.

Stayed here 2 nights while hubs was doing ironman in Benton Harbor. I was scared because of many low reviews. It was fine. Nothing fancy. Overpriced because of demand. Was only hotel we could find under $300 a night for the particular weekend and booked late.

Paper-thin interior walls and poor HVAC really downgrade this otherwise typical Holiday Inn Express. We heard every word the drunks next door said at 3 am, along with their music, and so did the people on the OTHER side of us. HVAC unit had two settings, icy and sweaty, and both were noisy. "Free" breakfast was rudimentary and blah. "Free" "high-speed" internet was slow and frequently dropped the connection, requiring re-login. Slow elevator, and only one of them. But as I said, pretty typical for a HI Express. You don't go here expecting a four star stay, but you do hope for quiet and comfortable. Usually you get it. Won't be coming back.

Clean and comfortable this hotel is conveniently located near the highway. The entire first floor is smoking rooms.Yuk! Usually I am not sensitive about that but I won't stay on the first floor. The overpowering nicotine buzz that I got when sleeping was just too much. When I left I went and had an xray on my lungs just for the heck of it. Just kidding.

We stayed here when we got stuck in New Buffalo in a snow storm on Christmas Eve. The hotel and rooms were pretty basic, but the staff was very accommodating, providing us with milk and snacks for our toddler that night, and letting us borrow their ice scraper the next morning since we had left it at home. The complimentary breakfast was pretty good.

They stole a bag of birthday gifts out of my room and would not compensate us for the missing things. Then they started accusing us of smoking in the room, that our room was too "dirty", that we got multiple noise complaints even though they never called us or said anything. The "manager" Brandon started making up a bunch of lies so that he didnt have to deal with the situation. I will never stay here again. I had at least $70 worth of gifts in the bag. The Fairmont right behind this building is nicer and bigger anyway, I would suggest staying there. I am considering contacting the police about this situation.

Decent hotel, not a lot around in regards to food. Comfy beds, clean rooms. Go to the beach... Beautiful view.

The clerk refused to change our room to a king-sized bed and left it as two queens since we booked through Priceline. The hotel was not particularly busy on this night, so this request could have been easily accommodated. Up until now, I've only had good experiences at Holiday Inn Express. This lack of customer service has changed my perception.

We had the pleasure of staying here for a spontaneous overnight getaway and boy are we glad we did! We try to stay at Holiday Inns for the points, and will definitely come here again! We checked in late after a visit to the casino and despite it being after 11, Michael the desk guy was totally great! He was very friendly and patient with us. 5 stars for him! Our room was nice and I love the Bath and Body Works products they have for guests. Only problem was I felt like our room had a bit of a smoke smell. Now it could have been lingering from the casino, but we did shower the minute we got to our room to get the stench off and yet the room still smelled. We are used to no smoking in Illinois, so we should have made clear that we wanted a no smoking room. Definitely our fault. The pillows were amazing and the bed was equally as comfortable. In the morning we went down for our free breakfast and we were glad we did! Biscuits and gravy? Sold! So delicious. Other options were turkey sausage, bacon, eggs, pancakes, etc. Coffee was okay but tea and hot water were also available. In case you haven't figured it out, we so enjoyed our stay here and will absolutely be back, hopefully sooner rather than later! Thanks for helping our getaway be successful Michael and Holiday Inn!

Very close to Four Winds Casino. The rooms are average. The free breakfast is good. The pool and hot tub are great! Also has a work out room.