Holiday Inn Express & Suites Providence-Woonsocket, an IHG Hotel

We were not told that section 8 housing was being utilized in this hotel. When we arrive. The front of the hotel was filthy overflowing trash, people standing and sitting and smoking all around the entryway. The school kids eating the Continental breakfast and the family members were not neat and clean. After using the facility the hotel stunk. It was filthy and very disappointed. We paid a lot of money for 2 night And could not use the general pool because of the residents, not guests. The bedroom was filthy behind. The couch was disgusting with food stuck and stained. Very disappointed. Previous stays were wonderful. Also the elevator was filthy and very slow. The main lobby area was not clean. Very filthy dirty atmosphere. Very disappointed and for $167 a night I expected a lot better. Our family was disgusted as well and they live in the area and they will not be recommending this hotel again. Not coming back

Wonderful staff , rooms were clean along with entire hotel. Great breakfast for a hotel everything was well looked after, clean and fresh. The person I called on 10/6 at 12:30 was very helpful in finding a shirt I left in the room. Went out of her way to check and most important was very very courteous and professional. I highly recommend this hotel

The bed was one of the most comfortable hotel beds I’ve ever slept on, the room was great. Housekeeping cleaned the room each day. Staff was friendly. There was a dead cockroach in my room though, didn’t love that. There’s no enforcement of the no smoking policy. Being in my first trimester of pregnancy, the constant smell of weed in the hallways & elevators was really challenging. Thankfully it never traveled into my room so I was fine in there. The water pressure in the shower was about a 5/10. My TV broke one day, but I think housekeeping fixed it when I wrote a note about it

The large room and bath were clean and quiet. A hot breakfast was well prepared and presented. Glass shower doors were a real plus. Convenient parking, friendly staff and nice sundry store

The overall experience was good. The staff was courteous and helpful. The room was clean and comfortable. I felt that I paid alot for a room labelled a "King Suite" and it wasn't any bigger than most of the rooms I've stayed in the last 30+ years. I was also disappointed that the pool was unavailable and there wasn't any Hot Tub.

Great service the workers were all awesome, very kind and great during our stay. We came from out of town and had an awesome experience in this hotel. We would definitely stay here again if we were ever in this area again. It was so clean and smelled great. The breakfast was also awesome.

Everyone was very friendly, polite and helpful. Rooms were very clean and the bed was comfy. Wonderful stay for a wedding we were attending. Just a heads up though: to those needing an Uber from RI to Mass. it’s somewhat difficult but this is no fault of the hotel.

We stayed here for 4 nights while on vacation visiting the Boston/Cape Cod area. We opted to stay further out because the prices were cheaper than the prices to stay in Boston or Cape Cod. The Hotel appears clean but could honestly use a good scrub down to be worthy of 5 star cleanliness. I’m the kind of person that can’t relax if I’m stressed about cleanliness so I definitely affected our stay especially in the fact I refused to walk in the bathroom or shower bare foot. The carpet was visually clean but definitely needs steam cleaning as well as the tile floors throughout the entire hotel. Our bathroom was also clean at a quick glance but if you took time to look, there was hair and dirt in the corners of the shower as well as toothpaste in the crevices of the sink. Our bedsheets were also visually clean and I believe changed halfway through our stay and the bed was made daily. Our towels were also visually clean and replaced daily. The breakfast was decent. Your basic grab n go items, coffee station, and then a small buffet style assortment in the corner and a pancake maker machine. Overall quiet and pleasant stay. Hopefully management can invest in a quality inexpensive steam cleaner for bathrooms after each guests stay. I know Amazon has them for under $200. Worth it to ensure the sanitary cleanliness of the bathrooms for guests. Also maybe a commercial carpet cleaning every couple weeks because I can assure you our rooms floors were disgusting. Our white socks walking around the room turned a dark brown color.