Holiday Inn Express Brentwood South - Franklin

This is not the quality that we expect from Holiday Inn Express. This hotel is VERY outdated and has numerous maintenance and quality issues. The hotel had a lot of cleanliness problems and our room did not “feel” clean due to these issues. The TV was broken (screen partially damaged) and desk lamp didn’t work. The bathroom looks dirty (especially the tub) and has broken and loose tiles. The sink stopper and toilet seat were broken, and water pressure in sink was barely enough to wash your face. The door sweep had hair stuck to it. Room ceiling had numerous water stains. Bed comforter and skirt had stains. Parking lot was very dark. Ice machine on 2nd floor was broken/unplugged and had no sign. Broken luggage cart and water fountain on first floor. Staff was friendly but at check-in 5 people stacked up while the attendant talked on the phone with what sounded like a manager. Absolutely not worth what we paid for a night and not relaxing at all. We did not sleep well and will not return.

It's not the best Holiday Inn Express by no means. The fitness room was just 3 exercise bikes and a pair of 2.5lb hand weights. Breakfast wasn't as good as any other Holiday Inn Express. Staffs friendly tho. Location is off in the back off a tiny access road. We should have stayed at Berry Farms or Opry Mills Holiday Inn Express. This 1 was a bit disappointing.

I should have read the other reviews before I booked this hotel. The smell hits you as soon as you walk into the lobby. The room was even worse. Very moldy /musty smell. Their breakfast was sad. No cinnamon rolls. The pancake machine was not working. The worst thing was when I asked for more toilet paper and she said there wasn't any. My husband asked the front desk and they said they didn't have any to give them. I would not stay here ever again. Holiday Inn is supposed to be a good place.

Customer service was just so, so. Room had a damp musty smell. It was later when we got back to our room after dinner, after checking in earlier. So we were just too tired to go hassle with changing rooms. The shower had mildew around the bottom. We probably would not choose this hotel again. It was lacking in customer service as well. It was like we were putting them out checking in.

I am currently checked in. I recently had surgery and needed a place to rest before making the drive back home. While the room appears clean, there’s a strong mold-like smell that’s very concerning—especially given that I just got out of the hospital. I really hope it doesn’t make me sick. Also, the bell cart was filthy and broken, but I had no choice but to use it because I physically couldn’t carry my belongings. I didn’t have the energy to go back downstairs and speak to the front desk about it. I’m disappointed because the room has a strong, unpleasant odor that makes it hard to relax. Front desk clerk was unbothered and not willing to assist. I asked if there was another room available. Her response was this is a old hotel, they have a musty smell. I had to walk downstairs to get keys to smell another room. I get downstairs and two workers are sitting there. Why one couldn't meet me with the key? I am extremely disappointed and needed somewhere to comfortably rest. This was not the place. They need to rebuild. The rooms stink and there's a foundation issue.

We just found this hotel due to the proximity off the interstate. Not checking reviews. The lady who checked us in was nice and efficient. The room smelled like mold but was clean. The room was quite small for two Queens. The air conditioning unit worked great. Water pressure was great.

The staff is very friendly and professional but ........ Damp, smelly, moldy, broken.....just a few words to describe my night at this hotel. My first room was on the 2nd floor. The entire floor smelled like a locker room. My room was missing a desk (the desk chair was there). I asked for a new room which did have a half broken desk that did hold my laptop at a 20 degree angle. Mold in the shower, door deadbolt did not work, bed was the worst bed I ever tried sleeping on. It was as soft as a blanket thrown onto a concrete floor.This hotel is in much need of repair and should not be listed as a holiday inn express. I considered leaving after check in but decided to tough it out. I should have trusted my gut and left immediately after checking in.

Holiday Inn Express has always been a reliable option for a stay in a new area. I was sure that this location would be like others...especially with amenities and gym access. But this one was incredibly outdated. ||Very minimal gym.|The door tiles or access were broken and were difficult to open and close. ||While it was close to my work location and to some popular shopping spots, when I am back in town later this month, I will not be considering this for a location.

NASTY hotel! The dirtiest hotel I've ever been in!! Shower wouldn't drain in my first room so I changed rooms. While the shower did drain in the second room both of them were so dirty. Looks like they haven't vacuumed, swept, or mopped in a very long time. Shower was stained and dirty and so was the toilet. Grout was black with dirt. I didn't have any option but to stay because I can't see to drive at night. This hotel needs to be closed down, gutted, and completely remodeled before having another guest.

I stayed here recently on a work trip. The location was picked by my company. As others have said, even with a local telling me how to get there, I had a hard time finding the place. It is behind a shopping center so your GPS will not lead you to the door because it is an "alley." The staff was great, I was checking in with the company prepaying and that was not an issue. I asked a desk clear later in my stay about going out to dinner with my company and she let me know the dress expectations and of the restaurant I was given a bottle of water on check in and that is always a nice perk. My first day there they had country ham on the breakfast bar, welcome to the south!!! The breakfast area was very well maintained and clean, with helpful staff. The WiFi was good, that is a "thing" when you are on a business trip. It is an older hotel that has been remodeled, but it had everything you needed, including some beer in the cooler at the front desk that was not overpriced and something other than Bud Light.

Holiday Inn Express Brentwood South- Franklin Rate 3.7/10 Room 236 Arrived- Oct 22,2021 Depart- Oct 24, 2021 Upon Arriving I used my wife credit card to book the room. When I arrived I was never asked for my I.D. or proof of the card on file or anything. Don't get me wrong the two guys was extremely friendly. So friendly they didn't give me any details about the hotel like: Wifi, Breakfast Times, Or any other amenities that comes with my stay. Employee was on his phone a lot. At the front desk he was aware customers was coming in and out. Once I was in for the night I had to ask do this hotel serve breakfast then that's when I was made aware. I asked for blankets and a extra pillow at 8pm I didn't get it until 10pm when I called to remind the employee. This hotel needs some updating and some SERIOUS CLEANING. I had to detail clean my room and shower (SEE PHOTOS) I am a hotel blogger and I will not come back here none will I tell anyone to come here this is extremely disappointing because this hotel was convenient to my family here. The most disgusting thing was the bugs on the wall ( SEE PICTURES)

This holiday and did exactly what we needed it to do. We thought about staying downtown Nashville, but the rates were pretty expensive. Having not been to this town to explore before, we weren't sure if we wanted to stay in the city or stay outside of the city and drive in when we needed to. We were also visiting friends in Brentwood Tennessee, so we decided to stay at a Holiday Inn that was halfway between downtown Nashville and Brentwood, Tennessee. This hotel was right off the expressway and was only about 15 to 20 minutes away from downtown Nashville. Do you to the extremely high parking rates and the hassle of trying to find parking, we were encouraged to take an Uber down to downtown Nashville instead of taking our own car and worrying about parking. We decided to do just that. Our Uber driver picked us up easily, as he was on his way back from the airport and headed downtown. It did cost about $25-$30 each way in and out of Nashville. Overall, it added up... But, I think we would've easily paid $40 or $50 for a few hours walking down the strip. Due to convenience, it just made complete sense to call an Uber. Also--side note, we don't drink--so we did not need to plan on having an Uber, but it was a great convenience. With the money that we saved in getting a hotel off of the strip, we were able to afford the trips in and out of downtown Nashville. At the holiday inn, we were able to get a room the night of. We drove in on a Friday night, and were able to get lodging for both Friday night and Saturday night without reservations. We checked out Sunday morning. We loved the complementary breakfast. They even had cinnamon rolls, as well as a selection of cereal and yogurt. They even had a few hot items, such as eggs, sausage, and biscuits and gravy. We were basically in the hotel just to sleep, so we did not really get to explore any of the amenities at the hotel, but I do believe they had a small gym. They have a large lobby to sit down and talk to one another. It was nice to have a place for that when you need to get out of the room. The rooms were small, but it was exactly what we needed. We also appreciated the small refrigerator inside the room. If you were looking for a place that is outside of downtown Nashville but also close to the Bible belt of churches in Brentwood, Tennessee, this is a great option! This hotel did exactly what we needed it to do, as we wanted to be halfway between both places for a weekend.

You've probably heard the saying, "you can put lipstick on a pig, but it's still a pig!" That was the case at this location. It was obvious that attempts had been made to modernize this old room, but the pressed wood furniture was showing wear, with many of the corner seams splitting open. That wasn't too terrible, but the lack of cleanliness is unforgivable! In general the room looked clean but there were two things that highlighted the lack of detail to cleanliness. The first was the mold growing on the inside of the shower door. So much that as the water would run off my body and onto the door, flecks of mold were rinsing off and into the drain. This was a definite sign of inattentiveness. The second sign of poor cleaning detail was the dried milky looking substance on the side of the floating nightstand. Now, I'm not a trained investigator but my instincts led me to believe there was a fair chance that the substance was dried semen. Yeah-gross! Now I get that this is a hotel and folks are to be expected to get their freak on, but when you run the joint, I expect that there will be no evidence of someone else's freaky activities when I pay for my turn! Here's a tip, it's important to see things from the customer's point of view, so lay down, take a shower, sit on the toilet, and try to roll around in that office chair to see what stands out to you. Maybe you'll notice the things that require someone to be paying attention. You might even notice the terribly uneven, cratered floor that was hidden by carpet (by the way, this is an injury and lawsuit just waiting to happen)! Here's another tip, when the pantry is placed right next door to a guest's room, the accommodating and courteous thing to do is to be as quiet as possible. Instead, we were woken early by the consistent banging of closing cabinet doors and other prep work that was happening by the staff. So much for sleeping in on our weekend getaway! We kept trying to go back to sleep but the interruptive knocking continued. My wife needs sleep, so we started our morning with her feeling tired and grumpy (let me remind you that this was intended to be a romantic weekend experience). In the aftermath of a shortened, disrupted sleep and the tired and grumpy disposition that resulted, we moved around slowly, watching tv, showering, packing up. We had intended to stay a second night, but the experience was not worth repeating. I called to request an extended checkout of an extra hour. I was told that the most we could have was thirty minutes (after all, it takes time to do these detailed cleanings). To beat all, even though we had our "were busy" sign (you know, that thing that is intended to communicate that you wish not to be disturbed) hanging on the doorknob, we still got the friendly knock from housekeeping at 10:05-what the hell! You would think that this was your staff's first day on the job! We tried to make the best of it and enjoy our time away, but this was our worst HIE experience of all time. This place is far from typical. We left and drove thirty minutes up the road to another HIE for the remainder of our stay. They will get a much better review!

Our room was musty and everything in it was damp to the touch. AC would not go below 86. There were blood stains on the sheets and curtains and clumps of hair in the beds. Oh and this was our second room...we were moved after our first room had all of these exact same problems. I feel dirty after staying here and am hoping I don't catch something.

Just stayed here for 3 nights. The room smelled horrible like mildew. We weren't wrong about it. Look at the picture I've attached. Some of the staff were nice, other were not so nice and oblivious of guests walking by them. On Thursday they were just standing around at the front desk gossiping and unaware of guests. Not even a good afternoon or anything. Over all, not a great place.

We are actually at this hotel now for two nights. Have two rooms for two nights. The carpets in the second floor hall are in desperate need of vacuuming. The hallways are warm with little to no air conditioning. There is no free breakfast. Have wrapped apples and oranges. There is nothing for my kids to drink in breakfast area. Covid would not keep you from having orange juice or boxed milk. Cmon man. This place is either going under or owned by people that are cheap. Of course they will sell you a $2 water. This place should have info on their web site about no breakfast. I stay at Holiday Inns all the time. This one never again. VERY poorly run.

First time we stayed here in Brentwood/Franklin area. I'd say this is one of the nicest HIE&S we stayed in. The front desk personnel was very cheerful, friendly and courteous. I was recognized for my HIG Reward Club status. I must say that it doesn't happen every time when I stay at IHG hotels, so I don't take it for granted for sure. Initially, we couldn't find this HIE. GPS took us to the nearby shopping strip, but this facility is tucked in behind Home Depot. You have to go around the gas station follow the winding drive way to the location behind HD. The flip side of the coin is this facility is quiet and almost gives you a sense that you are in the woods giving you a very good sleep quality. I believe this is somewhat a new/newly renovated facility, and everything was looking pretty good--lobby, room, breakfast area/lounge are clean, comfortable and very inviting. We had a reservation for a standard double queen bed room. It was comfortably roomy, very clean and provided great sleep quality. Bath tub seemed sort of small, but I never use a tub in a hotel it really didn't matter to me. Normal breakfast for HIE. Staff are very efficient and kept the counter well-stocked. However, when I got back from the evening activities, coffee was very cold in the thermos. That was disappointing. Otherwise, I probably given them 5 stars. Gym was small, but it was nice. This facility only has outside pool. I wished they had indoor pool with spa. Wifi in room worked just fine. Overall, very good experience staying here. I will come back the next time we stay in this area.

Room was disgusting. There was vomit on the wall behind the sink, shower had mold in it, bottom of the shower was very nasty, pubic hair was still in the shower from the last guest! This is the worst Holiday Inn Express I have ever stayed in. Do yourself a favor and look at different places to stay!

This is our 3rd stay here and will definitely come back. The lobby was clean, as were our rooms. The staff was VERY friendly and accommodating. I didn't see a bell boy, but luggage carts were there at our disposal. The breakfast was very comprehensive, lots of options. (Bacon, sausage, scrambled eggs, boiled eggs, yogurt, biscuits n sausage gravy, pancakes, bagels, muffins, cereal, milk, juice, fresh fruit, coffee... What else could you need?The food was fresh food and the area was kept clean. My only negative, is that breakfast doesn't start until 7am. If you're trying to hit the road early, you miss out.

This is a hotel I've visited often over the years and there was a reason I always returned. The entire hotel was immaculate. The staff was impeccable. The continental breakfast was delicious. Sadly this is no longer the case. The hotel was run down and in need of repairs. For example, there was a handicap railing laying on the ground. The room was filthy. The carpet needed to be cleaned. There was dirt piled in the corners of the bathroom. The refrigerator made a high pitched squeal all night. The room door nor the bathroom door closed without throwing your weight into it. The toilet seat was broken on one side. There was a missing bulb in one of the lights. We found unopened snack bars on the floor. Breakfast was a meager selection of rubbery sausage, cold eggs, pancakes, and Pre-packaged muffins. Sadly the muffins were the most desirable food on the menu.

Staff was friendly, breakfast was ok, close to restaurants and shopping, but our room was not very clean. The beds were made nicely and the towels were folded, but vacuuming and dusting didn't appear to be on their checklist. There was a dead spider in the corner of the room by the lamp, cob webs and dust lining the carpet/baseboards, none of which had been cleaned in quite some time by the amount I saw. I always lift the bed skirts to make sure nothing was left underneath and I found peanuts, a clothing tag and other crumbs from a previous occupant. There was also a pair of toddler's black socks in the same dirty corner as the spider. The stay was nice until I saw how dirty the room was.

The common area and room were clean and comfortable, the complementary breakfast has excellent variety and the staff was very friendly and accommodating. The room and bathroom were spacious for a mid tier property. Points off for a musty smelling room with some Sheetrock seam needing repair and a washcloth that had more than a few bits of hair from a previous guest.

It's a pain in the butt to get back to the hotel. There are several shopping dining options in the area. Wild Ginger is a very tasty place to dine. Rooms were clean. Bathroom only had a shower, no tub. Glad I shaved my legs before I went! Whole hotel was exactly as you would expect from HIE.

Check your credit card/bank card account before you leave!!! Checking in, Kim the front desk associate, stated there would be a $10 charge for accidentals,. WRONG, They charge me $45. Ok well I could get past the amount that wasn't stated. However, checking out this morning... Two more charges! WTF? They charged me additional $45 and $35. So now I have three charges on my credit card, Kim what did you do? Seeing how I was halfway point to my destination I got in my car to wait for a Manager to get in 2hrs later. What is there no management on site at all times? Anyways, I got some bs story why they F'd up charging me three times, they fixed it after 3-way call with Capital One. Hotel was clean, comfortable beds, not worth the headache of erroneous charges.

My wife and I travel extensively and are Gold Elite members . We know that sometimes things go wrong , no often with Holiday Inn Express but nothing is totally perfect all the time . We checked in Memory Day and we're happy to get off the road because things were starting to get crazy . We just became totally settled in our room and noticed a problem with the shower curtain . At 3 o clock in the after noon most desk clerks would just assign you to a new room . Not Mr Doyle , he personally resolved the issue so we did not have to pack up and move to a new room. When someone like Mr Doyle goes above and beyond what is normally expected it reminds you of the good ole days in the hospitality industry . Kudos Mr Doyle , Holiday Inn is lucky to have a true professional like yourself !

This is a nice quiet location. It is tucked away and hard to find but it provides privacy in the area. Rooms are tight, a few feet smaller than I am used to with the HI express. The common areas are Very pretty and well kept. Room service was very nice. My only Complaint was there was a lose tile in our bathroom. Also the temperate wouldn't regulate. It was never comfortable in the room because it got stuffy very easily. There is an awkward chair tucked or I should say wedged between the bed and the Wall, it's pointless because someone over 5 foot can't fit in the weird space or your feet bump underneath the bed and your head leans on a canvas on the wall Editred at check out to say-the walls here are paper thin, we heard all the commotion and conversations upstairs and Beside us. Room service started knocking on doors at 9am Sunday and there were no carts available to pack our luggage on. Otherwise it's a nice stay for a night or two. A busy weekend this wouldn't be my pick because it's a haul to broadway.

First let me say that this is one of the nicest Holiday Inn Express locations I've been to. It won some sort of renovation award and it's clear why. I love the new style Holiday Inn Express concept. It's clean, fresh, and crisp. The room and common spaces are beautifully designed. And the hotel is set in a quiet wooded area where there isn't any noise at all. The issue I had with the hotel was the front desk agent. I got to the hotel around 11PM on a Tuesday night. I walked in the front door and the woman saw me come in, but didn't say anything. She looked up at me and then looked back at her computer. I approached her desk and she still didn't acknowledge me. Would it kill her to smile and welcome me to the hotel? After a minute she looks up and asks with an attitude, "Name?". I almost lost it but was too tired to put up a stink. This is how the interaction should have gone: "Hi Mr. Guest, welcome to the hotel. I see that you're a Spire Royal Ambassador, thank you for your amazing loyalty to our hotel brand. Can I offer you your welcome amenity? We have a nice upgrade set up for you...I hope you enjoy your stay". Instead I got "name?" and then "credit card and ID"...without the "please". She was so rude. And didn't even recognize my IHG status or ask about the guaranteed welcome amenity. This woman should not be working the front desk. Lastly, not to gripe, but 3 out of the 4 pillows on my bed had long hairs on them. I'm a male with short hair so I know it wasn't me. Check your pillow cases people! It's possible it's just from housekeeping but how would you know if the pillowcases were actually replaced?

The young man at check in was courteous but not really knowledgeable about the local area fare. Nice place to stay. Clean room. Great mattress. Continental breakfast was fresh and simple. Check out was easy and efficient.

Though my stay at this location was but a single night. All phases of the stay were excellent, without reservation. The hotel staff was friendly, professional and knowlegable of the facilities. The parking was decent, and the decor/amenities were clean, updated, and swanky. OMG, finally!!!...an actual business center thats USEABLE!! Great Cool Springs location, great amenities, great staff. Def worth a stay. 3.5+ Stars...

Was passing through on a road trip and selected this location due to them accepting our reward points. Had to call hotel for directions as the app on phone tool me to a different location with address given. Front desk clerk Matt was great from that phone call to check in and dinner recommendation for dinner. Matt was very polite, well spoken young man and really listened to what we wanted. The hotel itself was what we expected for staying in HIEs. Worth the points needed for a reward night. It was Matt's dinner recommendation that made out one night in town super pleasant!!!

This Holiday Inn is a joke. I booked a 2 queen handicap room with a roll in shower 7 days before arrival. it was to be a reward night. The hotel deducted 25,000 points from my account the day i booked. When my family and I arrived at 10:30pm to check in, we were told that they had us in a regular king bed room. There were 3 of us. We had been in the car all day. The service agent stated that the baseball team from Kentucky was there and had taken all the rooms with queen beds. I told him I had a confirmation of the room I had booked. he offered nothing, he had nothing to offer. There were no hotels in the area that had rooms. We had to get back in the car and find some where to stay. This is the 3rd time that Holiday Inn has done this to us and it always costs me money. The agent stated it was corporates fault and the software they use and corporate today stated that it was the hotels fault. I don't care whose fault it was it has happened to us for the last time. We will find a new brand.

Stayed here on the way to Florida. Very friendly staff, great location off I-65, behind the Home Depot. Very clean rooms, had a King room, which had a walk-in shower, very cool. Breakfast was great, food fresh and lots if it. This will be our place to stop going to and coming from Florida. Thank you

The water pressure was horrible. The hotel was clean but it wasn't thoroughly clean. The breakfast was okay but there wasn't much fruit selection. Hotel need better signage to locate.

If I could give this hotel zero stars I would! Absolutely the worst customer service and dirtiest hotel I've ever stayed at! DO NOT STAY HERE!!! There was dead skin in the bed and hair all along the bathroom floor and outside of the trash can. Absolutely disgusting and completely unacceptable! Corporate will be receiving a letter!

I'm currently staying here, and I have to say- it's hugely disappointing. I usually stay in Holiday Inns when I travel for work, and while I know they aren't world-class hotels, I still expect a consistent, predictable level of comfort and cleanliness. For starters, my room smells musty, and the rug is sticky, kind of like someone walked around in circles on it in sweaty bare feet. It's 85 degrees in Nashville, but the pool isn't open. The whole area is locked, and the pool itself is just a filthy, festering pit full of greasy water. The lobby is hot, and overrun by some softball team that has claimed almost every chair and the tv for watching game footage. The hotel management is allowing it, like the lobby is a private conference center that they are entitled to. I feel like an interloper just walking through it. This stay is so awkward and uncomfortable that I might consider using a different hotel chain for my frequent travel. If your looking for a comfortable hotel outside Nashville, at least at the moment, I recommend somewhere else.

As a preface, I travel for work frequently and I have been to the smallest of towns. The types of places where Asian people are so uncommon that people almost short circuit and have to do a double take and rub their eyes to make sure that they're actually seeing me..so it should go without saying that I've stayed at some pretty small hotels. Ones that look like Jesse Pinkman would be holed up in on a crystal bender. All that to say, I'm not that picky or demanding about my hotel rooms. Onto the actual review... The good, this location had great customer service. However, I don't usually require a ton of attention compared to most hotel visitors. I stayed in room 122 or 126, I can't quite remember, for my first night. I checked in, did some work in the hotel and my ankles felt itchy after a couple hours of working. I didn't think much of it. Outside of a set of treadmills, there wasn't much in the way of a gym there, so I pulled out my resistance bands and did P90x in my room. The next morning my ankles were even more itchy. Eventually I discovered a couple of black dots on my leg. I tried to bend over and zero in on what they were, then I felt a bite and literally watched a flea jump off me like they do in the cartoons. So, now I have probably about a couple dozen flea bites around my ankles and other various parts of my body due to my working out on the floor of my room. If you have never had fleabites... they are a major b-word. That said, the staff was very courteous. They obviously moved me, they gave me some points, and were very apologetic. However, once your legs and body are covered in flea bites you kind of develop this flea bite PTSD and I was pretty much paranoid about fleas for the rest of the stay. That alone is probably enough for me to never stay at this hotel again. If you've never had the experience of fleas at a hotel it is the f-ing worst. TLDR version: FLEAS

I have stayed at a lot of Holiday Inn Express hotels. The quality is generally very consistent. This one is an exception. Here are a few things I wasn't expecting to find: 1. It is extremely hard to find. The road it is on is not on my car's Navigation system or in Google Maps or Apple Maps on my iPhone. You have to basically drive through a Home Depot parking lot to get to it. 2. The floors are not level throughout the building. While waiting for the elevator, I let go of my suitcase and it rolled on its own the last 5 feet to the elevator door. In my room, I nearly tripped while walking from the bed area to the bathroom because there is a subtle rise in the floor level under the carpet. 3. There was no ice machine on the 2nd floor. There is an alcove for the ice machine and a sign pointing toward the ice area, but when you get there you see that there is no ice machine. I had to go up to the third floor to get ice. 4. The breakfast selections, which are fairly standard at a Holiday Inn Express, were more limited here. Also, there was no whole milk or 2% milk, just Fat Free Milk. 5. The room was nicely decorated and was clean, but much smaller and more crowded than usual.

I live in Texas,but am renovating a house in Nashville to move back.I have to commute back and forth and was hoping to stay here,as it is convenient and Holiday Inn used to be an excellent,known brand.I changed my reservation,per the protocol, and was sent confirmation that the change was successfully changed. I was looking at charges on my debit account and found a charge for $147.35 on one of my original reservation's dates.I called the manager,Allyson Trull, and asked why---I was billed as a no-show.I told her that I had changed the reservation and that the change was confirmed."Well,I don't know what your computer shows,but MY computer says you made a second reservation,for which you were a no-show." I don't know whether this is Holiday Inn approved customer service,but I will NEVER stay in another.Very shady business practices and rude manager.If you DO decide to stay here,check your bank account for fraudulent charges.BRENTWOOD/COOL SPRINGS TN:HOLIDAY INN EXPRESS/8097 MOORE'S LN/BRENTWOOD,TN 37027 (not Robeline,La.)

We stayed at this place for 10 days with 2 kids. It's close to Moneky Joes ( indoor playground ), Publix, gas station etc. You get free breakfast. Nice selection. Nice staff.

We had to stay here after the downtown Sheraton overbooked and relocated us to this property. It is in a weird and hard to find location. They need to include more signs pointing you to the building. The gentlemen working the front counter was very polite and helpful. First class service. The exterior and first floor look modern and are clean. The 2nd and 3rd floors are newly carpeted and painted. I would guess that this property was a remodel. Parking is very convenient and the snack selection at the front area is good. The rooms are average size. Beds are comfortable and TVs are new. Bathrooms are larger then normal and clean. Nice property

My wife and I stayed here. We couldn't have been more pleased.. The room was super clean, staff super friendly. We were more than pleased and recommend it highly

So I am not one to complain. I just don't go back. But you have to read this is you are considering staying here. DO NOT GIVE THEM A CREDIT CARD NUMBER. I went on business and my new boss paid for my expenses, so the room was paid for already. I checked in and they asked for a credit card, he said it was just in case of damages. He said only a $10 charge would appear. And it did until I checked out. I was driving home after my 5 day stay and checked out very early in the morning to go to work then drive my 5 hour drive home. So I stopped half was home to fill my car with gas. To my surprise they had charged me $200.......my card wouldn't work! I called them and was treated like dirt, like they didn't have time for me. Now mind you I am stranded with no money cause that was the only card I had with me. To make along story short, they wouldn't credit me put me on hold forever then eventually hung up on me. I couldn't get home. I had to call family members to wire me money. Which took forever because I was in a foreign place and had no idea where to go. BECAREFUL!!!!! This place screwed up several accounts as well.....because my bills are automatically taken out from here. So this stay that was paid for costed me about $630 extra........ There are better hotels out there

What a great Holiday Inn! Firstly the entire property was really clean and modern, the rooms were great, bed and pillow comfortable and I loved the fact that the shower had real tiles and they were generous with towels. There was artwork on the walls of musical instruments which added nicely to the Nashville vibe, the coffee machine was a capsule one which was a refreshing change to what you usually get in hotels. Service was great, we came in late at night and asked to buy water and were given two bottles for free and another two upon checking out. Overall a great experience, would be glad to stay again!

Hotel is clean and modern but the service lacks a little. The area is really nice and a short uber ride from downtown Nashville.

Buyer beware. Or traveler beware!!! Holiday Inn has something called rate saver which saves you about 20.00. I booked a room at this location without reading the fine print. I had to cancel my trip and cancelled the reservation the day before I was to be in Nashville. I was charged the full rate even though I never checked in. I called directly to see if I could use a credit on a different day and was denied. I have traveled weekly for more than a dozen years and have never had a situation like this from Hilton or Marriott properties. I will never stay in a Holiday Inn property again. This was not some priceline super cheap rate, this was through their corporate website. You have been warned. STAY AWAY FROM THIS PROPERTY or any other Holiday Inn property.