Holiday Inn Express Brentwood South - Franklin

I stay at Holiday Inn's 50-100 nights a year and this stay was one of my worst. It was easy to tell the hotel was not up to date and show signs of heavy wear but that was understandable. When i checked in the lady at the desk was nice and friendly and offered me a bottle of water. I told her i would get it in the morning. The Cold water was disconnected in the room. Therefore, I went downstairs to fill my water bottle up. However, both drinking mountains were also out of order. I went to find an ice machine and it was also out of order. So i went to the front desk and told the black gentlemen that the cold water did not work and could I get a bottle of water. He never apologized for any of the basic servicers in the Hotel that were not working. I proceeded to get a water and he told me that he would have to charge me for that. I reminded him that the Lady the night before thanked me for being Diamond member and that I could get a water. He said that didn't matter he would have to charge me for it. This individual has no business being around customers or in the service Industry. He was the rudest person i have ever encountered at my Holiday Inn stays.

Thankfully the beds were clean and comfortable. And I truly believe that the cleaning staff did the best they were able, and the bathroom was as clean as they could get it. However, the room smelled heavily of mold and damp. When I spoke to the front desk about whether it would be worth moving rooms, they told me "its a really old hotel." Thankfully it was warm enough outside that we could open the window and that helped alleviate it a bit. The grout in the bathroom was missing in many spots and gross in the others. Even trying to enjoy some time with friends in the lobby evening and going to breakfast in the morning meant sitting on very stained and gross chairs, etc. I do NOT recommend to anyone to stay in this hotel.

The price at this hotel was really good and we just needed a quick stop to sleep, so it met our needs. This hotel is behind the Home Depot and a bit secluded, but it was quiet and safe. The main problem with this hotel is it is old and needs some repairs or updating. It was comfortable, clean and the staff was friendly.

Very poor quality for price, no drinking water for 3 days.. not in bottles to sell or in water fountains. Lobby smells like sewage when breakfast isn't covering it up. Gym is embarrassing and very dirty. No sanitizer for any equipmemt. Employees nice, seems to be no management idk won't be back

This hotel is in a relatively nice area of Nashville and very close to shopping and many restaurants. We arrived on a Friday evening for two nights and here is what we encountered during our stay: A musty/unpleasant general smell in the lobby. Only had two luggage carts - both damaged and needed to be replaced. Generally dirty in all common areas. Most water fountains and ice machines were out of order. The floor sloped down in front of the elevators???? Our room was dusty. The desk was damaged and barely attached to the adjoining dresser/tv stand. Refrigerator not cold Large section of wall missing next to the tub. On Saturday evening I went to the front desk to ask for additional towels. They did not have a single clean bath towel to give me. I was given two pool towels instead, which were about as soft as a brillo pad. Whatever trades they have used to make repairs were sloppy at best. Still haven't received a receipt after check-out. Recommend choosing another hotel in the area if you can.

We travel frequently and always look for Holiday Inn for their comfortable beds with down comforters and great service and breakfast. It started by walking into an empty lobby and had to ring a bell to wake up staff. Then he had no idea we were ihg rewards members even after telling him. I'm still not certain we didn't get charged twice. Our room was only semi clean and not typical holiday inn beds or bedding. Upon our morning exit, my wife was greeted with a cockroach in the bagel drawer along with the pancake machine being marked out of order. Worst ihg hotel we have ever stayed at!!!

The hotel was in perfect condition and plan to stay there in the near future. And it was clean when I got there as well. Perfect drinks and snacks. The breakfast was ok as well just wish they had more forks as well

This was the worst IHG hotel I’ve ever stayed in. Typically a Holiday Inn Express is a name I can count on for a decent basic stay. This hotel is long past the point of needing a full renovation. At first glance when you enter the hotel it appears to be nice. But look closer and there is not anywhere I saw that didn’t need attention. In the common area the water fountains were out of order. The main bathroom at the lobby had damage inside and was dirty. A tp holder had been broken in a way that looked violent? Another slapped on the wall next to it but the broken pieces still hanging. In the breakfast area there was a ceiling leak fully unattended. It looked like it had been patched probably a couple times prior but was definitely an active leak and just dripped onto the booth in the eating area. The elevator felt unstable, was slow and jerky, buttons didn’t light up signaling it was on its way. The walls were beat up. The room itself was worse, if that’s possible. I have never in my life been indoors and experienced humidity like that. And that’s saying a lot because I’m from the Midwest. It felt like camping. There was a strong musty smell. The carpet was stained multiple places. The bathroom was dirty, the tile was gross. Baseboards and corners were beaten and worn. The tub had stains and when I showered I had water to my ankles because it didn’t drain properly. The hot water made a high pitched loud squealing sound. There was no bathroom fan. The vents were covered in a thick layer of dust and grime. I booked this hotel using points and my IHG gold elite status. What a waste. I will reiterate, this hotel needs a total renovation. Not just paint and “lipstick” touches but a full gutting. The only positive I can say is the staff was pleasant when we checked in and said greeted us when we came and went.