Holiday Inn Express Dubai - Jumeirah

Recently stayed at your hotel with my wife, and we had a truly wonderful experience, especially because this was our first time visiting this city and also our first trip outside our country. Naturally, we were quite nervous, but the hospitality we received made us feel completely at home. I would like to express my heartfelt appreciation for Ms. Lovely Singh at the reception. From the moment we checked in until the moment we checked out, she assisted us with exceptional professionalism and genuine warmth. She not only made us feel comfortable but also guided us with valuable information about the city and nearby places, which was extremely helpful for first-time visitors like us. We called the reception multiple times with questions, and every single time, Ms. Lovely Singh responded with patience, kindness, and a smile. Not once did she make us feel like we were disturbing her. Her dedication and attitude truly enhanced our stay. I also want to thank the rest of the hotel staff for their excellent service and support. If we visit this city again, we would definitely choose to stay here once more. Thank you for taking such good care of us. Please keep up the great work ❤️

I would like to sincerely appreciate Lovely Singh for her outstanding service. She was extremely kind, professional, and very prompt in her responses. She handled everything efficiently and made the entire process smooth and stress-free. It’s rare to come across someone so helpful and courteous. Truly a pleasure to deal with her—highly recommended!

I had breakfast at the buffet and it was a pleasant experience. The food was fresh and well organized. Special thanks to Kaung, the waiter, who provided excellent service. He was polite, attentive, and very helpful throughout the breakfast. His friendly attitude made the experience even better. Overall, great service and a comfortable atmosphere. Highly recommended.

I recently stayed at this hotel, and I must say the experience was fantastic. The staff were incredibly friendly and professional, providing top-notch service throughout my stay. The housekeeping team did an outstanding job—my room was always clean and well-maintained. The breakfast was delicious with a wide variety of options to choose from, setting the tone for a great day ahead. A special shout-out to Mudassir for his exceptional kindness and helpfulness. He went above and beyond to assist me during my stay, and I truly appreciate his dedication to ensuring I had a comfortable experience. Overall, I highly recommend this hotel for anyone looking for great service, cleanliness, and a welcoming atmosphere.

I had a wonderful experience at the hotel, made even better by the outstanding service of the staff—especially the security team. A special thanks to Mudassir, Hesham, Kayan, and Angelica for their warm welcome, friendly conversations, and professional support throughout my stay. From the moment I arrived, I was greeted with genuine smiles and helpful attitudes. Mudassir went above assisting me with my luggage, which I truly appreciated. It's rare to find such courteous and attentive staff who make you feel at home. Thank you for making my stay comfortable and memorable. Exceptional service like this deserves recognition!

I’m staying at this hotel for a quiet long and overall the experience has been fine. However, the gym equipment is not working properly. Some machines are either malfunctioning or not usable, which makes it difficult to work out. I hope the management can look into this and improve the gym facilities.

I had an amazing experience staying at the Holiday Inn Express Jumeirah. From the moment I arrived, the hotel staff were incredibly welcoming and attentive. The front office team was very cooperative and made check-in a breeze. A special shoutout to Mudassir, the security officer, who went above and beyond to make sure I felt safe and comfortable. His politeness and helpful nature truly stood out during my stay. It's rare to encounter such genuine kindness! The breakfast was also excellent, offering a variety of options to start the day. Overall, the hotel is in a great location with wonderful staff, making it a memorable stay. I would definitely recommend this hotel to anyone visiting the area!

I have been staying at Holiday Inn Express properties for years—mainly in Canada and occasionally in Europe. As a frequent business traveler, even though I’m a Hilton Honors member, I’ve always preferred IHG, especially Holiday Inn Express, because the experience has consistently been excellent. Unfortunately, my recent stay in the UAE has been the complete opposite. This has been, by far, the worst Holiday Inn Express experience I’ve ever had. This trip was meant to be a vacation, and the hotel genuinely affected our enjoyment. As an IHG member, I feel responsible to share honest feedback so that one poor location does not damage the reputation of a brand I’ve trusted for years. The issues began immediately. The bathroom was untidy, and the shower enclosure was poorly sealed, causing water to flood the floor every time we used it. Despite having a large number of staff, they were difficult to reach and extremely slow to respond. Our TV remote was missing, and when I called reception, no one answered. I eventually went downstairs and found two staff members free, yet no one had responded to my call. Housekeeping answered the first time I called, but when I tried again just ten minutes later, they stopped responding entirely. I even approached a staff member in the lobby who promised to come to my room within five minutes, but he never showed up. Another serious concern was safety. When I tried to open the curtains for sunlight, the entire curtain rail fell and hit my son on the head. The crockery provided was also chipped, which is unacceptable and unsafe. On the first day, our room telephone wasn’t working. I informed reception, and they assured me someone would come to fix it, but no one ever did. We eventually had to fix the wire ourselves. The only positive aspect was that they honored a late checkout, which is standard policy. I am sharing this feedback not out of bad intention, but out of genuine concern and hope that the hotel improves. IHG has always been my preferred brand, and I want to ensure that one poorly managed property does not reflect negatively on the entire chain.