Holiday Inn Express El Paso - Downtown, an IHG Hotel

Ended up here because my booking at another hotel fell through (that's what I get for booking 3rd party), and they had cheap last minute pricing. It's in a great location, so I was able to have a little post-dinner walk around downtown. The rooms are comfy and clean, with plush beds and those really nice orange office chairs Holiday Inn Expresses tend to have. The breakfast buffet was real tasty and the entire place is pretty quiet.

The Holiday Inn Express in El Paso Downtown is one of my absolute favorites! It was recently remodeled, and the new breakfast area and lobby are stunning, with a beautiful view of downtown. The rooms are always immaculate and well-kept, offering great value for the stay. The staff is incredibly friendly, polite, and always ready to help. Plus, the location is perfect. It’s truly an amazing hotel!

The location is horrible. When I booked the room I didn't realize that it was next to the freeway/busy highway. It was super loud and stressful for me. The front desk did have ear plugs on hand and that really helped. The rooms were average, but they smelled like Clorox when I first walked in, but I adjusted after being in there for a while. The remote control didn't work, they sent security up with another one and the guy said that he could come into the room to help set it up but I didn't let him in and I couldn't get the new one to work. It is worth the price if you don't mind the noise

Great spot for the night. My room had a nice view of the city and highway. My AC would not stay on and my bathroom mirror was so close to my sink I couldn’t avoid hitting the thing. I prayed it didn’t fall off. I also thought my soap dispenser was broken in the shower but I had to pull it up and down unlike the other two just to get the soap out. I liked the yellow chair as it leans you all the way back, which is perfect for anyone that wants to elevate their legs. Staff was nice and helpful I did use the business center and you can print what you need with ease. I didn’t visit the fitness center nor downstairs. Not even sure what is down there.

I had a terrible experience at the Holiday Inn Express in downtown El Paso. Our room was directly facing the highway, and there was a nonstop flow of loud trucks and cars throughout the night. It was impossible to sleep, especially with kids — the noise was unbearable. To make things worse, the hotel staff was rude and completely unhelpful. When I asked to cancel the reservation or at least switch to a quieter room, they refused. No refund, no alternate option, nothing. Their attitude made an already bad situation even worse. For families or light sleepers, I strongly recommend avoiding this hotel. This was one of the most stressful stays I’ve had, and the customer service made it even more disappointing.

Travelers BEWARE do not stay at this hotel. You get what you payed for this is not IHG standards. The room was humid inside even with the a/c full blast. The bathroom doesn’t have a fan so it gets hot in there real quick when you’re showering. And the a/c in the room doesn’t reach the bathroom very uncomfortable using the bathroom. They only have one ice machine in the whole building. You have to go downstairs to the kitchen. Decide to get this hotel as it seemed convenient. (We were passing through) Worst nightmare they stole my newborn birth certificate. They claimed they didn’t find it in the room. The housekeeper and Connie at the front desk lied. I called multiple times in regards to the birth certificate and other documents. The refuse to give back until I told them that I will doing a police report. Then 5 minutes later I get a callback from Connie stating that they found them and I can go pick them at the front desk anytime. When I went to pick up the documents there was a guy at the front desk and he couldn’t find them. I told him Connie knew about the documents and if he could call her. He refused to call her because it was past 9pm. I explained to him that I was passing through and needed them tonight. He didn’t seemed to care and told me to come back the next day and pick them up. I went the following day in the morning and was able to get them. The documents where in the front desk the whole time. This was my first and last time staying at this hotel. TRAVELERS PLEASE BEWARE OF THIS HOTEL. If you leave anything behind forget about getting it back.

I booked this hotel several days in advance and drove 11 hours to get to my destination, only to be told that my room wasn’t ready upon arrival. I ended up waiting around 40–50 minutes in the lobby before I could finally check in. When I asked about some form of compensation for the inconvenience, I was told they couldn’t offer a discount or credit—only reward points. On top of that, the gym was extremely disappointing, with much of the equipment either outdated or broken. Overall, not a great experience, and I would not recommend this hotel.

Positive: Location , good television selection, comfortable bed allowed early check in when available without an extra charge , decent breakfast selections . Close to public transportation to and from the airport , walkable to downtown El Paso . Negative: ""

In my opinion, this is one of the lower quality Holiday Inns. Most importantly, if you end up in a room on the back side of the hotel, you will have a great view of the highway and hear cars honking and revving all night long. It was very difficult to sleep, even after drugging myself with melatonin, stuffing my ears with earplugs, and covering my head with a pillow. It was so loud, I could even hear the highway noise through the closed bathroom door on the far end of the room. The hotel struggled in other areas too. Despite saying it's "newly renovated" on the Holiday Inn website, the furniture was scuffed up so I'm not sure how recent that renovation was. The pool was literally falling apart. Not only was it not filled, but the sides of the pool were crumbling.  There were other little things too, like the fact that they have no water fountain and their water cooler by the front desk is usually empty and the breakfast seems to skimp by not including as many options as other Holiday Inns or running out of fruit.  In the end, a hotel should be a place you can sleep, and this hotel did not provide that.

Super clean great service nice pool I recommend this place to family members, the customer service was great. I had gone to the Gateway hotel and they were closed even though I had a reservation I came into the Holiday Inn and the front office was amazing. They accommodated me even though it was such a short notice and it was raining outside I will definitely recommend, the holiday and family and friends

The hotel's website and app has EV Charging listed as an amenity. When I asked where the chargers were located I was told that there is no EV Charging and that it is not an amenity offered by the hotel. As I probably wouldn't have chosen that hotel if it didn't list the EV amenity it really felt like a bait and switch There was no apology or empathy from the front desk person. Just a statement that I was wrong to expect there to be chargers and I'd have to wait until Monday (3 days later) to talk to someone about it. The errors in the amenity list and poor customer service left to me giving the one star rating

This is a clean, comfortable hotel located in downtown El Paso. The staff is friendly and helpful. Even the water pressure for the showers is better than most. So why two stars??? First is the location. It is downtown El Paso! The locale used frequently for the filming of shows like "Cops". One is reminded of this when greeted by the neighborhood homeless person that roams the parking lot as you are getting all your possessions for your trip in and out of your car. Also the more than average number of sirens heard during the stay. Adding to the location issue is the question of where to eat? I asked for suggestions and was told I could walk 3-4 blocks towards the plaza area. When I asked if that was safe it was then suggested I drive two miles "over the hill on Mesa Street". I did so just to find fast-food row. As for the room, even though it is clean it is also ready for the 10-year update. Second, while the water pressure is great, hot water is another issue. Luke warm at best. Finally there was the constant rattle of the blower for the air conditioner. Add to it the sirens and occasional passing train and quiet is not the case here. The building as a whole seems like it's been there for awhile. Not your typical Holiday Inn Express. Parking lot did not seem as secure as I would have liked. No fencing to keep people out and stalls seemed haphazardly marked. If you get in late you may be parking along the sidewalk. If your travels bring you downtown then this could work fine. I suggest knowing where you need to go and using hired cars versus walking at night. I never felt like I should have stayed elsewhere downtown. I just felt like the expectation wasn't exactly met. Again, it is probably based more on location and surroundings than anything wrong with the actual hotel. But hey, it's downtown El Paso. What else should one expect?

Very nice hotel. Rooms ŵere a good size as was the bed . There was also a pool I would be happy to recommend this hotel.

Stayed there 3 nights, no hot water whatsoever. First was told the boiler was turned off, then was told that there's only one boiler for the whole hotel. Staff was friendly but the breakfast wasn't that good. Website said there was an airport shuttle but no shuttle and the pool was closed the entire time. Was told there was an accident with a car that caused the pool to be closed, but no signs of an accident

We're 4 old farts traveling cross country in a van. The hotel is under construction for remodeling. We were never informed of this when our reservation was made. Dangerous conditions at the moment for disabled. The curbs are unpainted. Trip hazard at the front door where they tried to make a temporary ramp. The elevator makes scary noises and there's a sign warning that the fire system is only partially working. There was no coffee in the lobby after breakfast. But there was cold water with lemon. The room, 905, was clean and freshly remodeled. There are restaurants close by. Meters free after 6 pm. I don't have a tape measure but I don't believe the beds are true queens. Feel more like full xl. Plenty of outlets and USB ports to charge our hearing aids, phones and portable night safety lights. I would have rated higher if we had been warned of the construction.

There was no notice of the hotel being remodeled and it was hands down the worst hotel I've ever stayed at. Trash everywhere, no food or drinks available and I kept expecting a crackhead to jump out and mug me. Do yourself a favor and avoid this place! I wish I could give zero stars.

If I could give -0 stars I would. This hotel is disgusting the staff gave us keys to someone else's room we walked into someone else's room when we got there. The hallways elevators everything is just dirty hasn't been vacuumed wipe down and who knows how long. Our room had no soap no tissue ridiculous. The bathtub was stained with rust. We stay at Holiday Inn's all the time and this is by far the most disgusting dirty let down of a Holiday Inn we have ever stayed in I would not recommend coming here at all. Turn right I literally did not get under the blankets I was afraid I slept on top of the blankets without touching anything. We got up in the morning and got out of there as quickly as possible it's that bad.

DO NOT STAY HERE!!! The entire hotel is under construction. No where to eat. LOUD noise all day long. Food sucks. When asked to speak to supervisor she was "in a meeting " at 4:39 on a Saturday afternoon. SURE SHE WAS...

Booked to sleep for a few hours. The receptionist upfront has zero sense of customer service. Took my dog outside for personal duties and upon returning I asked her where the breakfast was located. In a demeaning manner she told me and rudely said to not take my dog. Not that I was planning to. Then proceeded to ask me multiple times what room I was in. I'm assuming to verify if I paid the pet fee which I obviously did upon check in. Would not recommend this hotel.

The first room they gave us was right over the expressway. It was so noisy from that I called the front desk immediately and asked to changed the room. The second room they gave us was quieter, but the toilet seat was barely bolted to the toilet. Not only did it slid around, but when you sat on the toilet seat the lid would fold downwards onto your back. Beyond disgusting! I can't believe any staff or management would OK a room like that to be booked. It was late and I had a convention to get to early the next morning so I just called the front desk, again, and asked them to replaced the toilet seat. They assured me it would be replaced by maintenance the next day while I was out at the convention. OK. Ate the free breakfast the next morning. Terrible. Not even luke warm. The obviously pre-refrigerated "omelettes" were terrible, the sausage puck inedible. As I left for the convention, I reminded the front desk about the toilet seat. They assured again me the seat would be replaced today. I got back to the room from the convention about 5:30 PM. The toilet seat was not replaced, not even tightened to the toilet. I called the front desk who then told me maintenance didn't do anything, I asked if they would just send up a new toilet seat, I would install it. They told me they didn't know where maintenance kept new toilet seats and maintenance left for the day. There was no way I was going to sit on that toilet seat and have the lid collapse unto my back. The seat wouldn't even stay up for me to urinate unless I held it up with my hand while urinating. Disgusting! They told me I could change rooms. Again. So we packed up all of our stuff, again, and moved to yet another room. That's 3. This 3rd room, I immediately checked out the toilet seat, which also wasn't bolted tightly, but at least the lid wouldn't hug your back if you sat on the seat. Ugh. Next morning, the free breakfast was just as terrible. The convention was only half a day that day, and when we returned to the room, I called the front desk and asked if they'd cancel my 3rd day reservation; I just couldn't face another awful breakfast and maneuver the toilet seat so it would stay up, precariously, while I urinated. I have to say they were gracious enough to cancel the 3rd day and only charge me for 2 days. Did I mention there were no ice machines in the entire hotel? There weren't. Never would I stay there again.

Stayed here as it was close to the baseball stadium. Walk was only a few minutes (5 blocks). Hotel was undergoing renovation and had materials all over the front entrance. The biggest disappointment was that the pool was closed indefinitely. The free breakfast can be skipped. They ran out of coffee and orange juice for starters and the food was typical frozen fare, nuke and serve. The one positive was that they let me check in early as my flight arrived very early in the morning. The card key wouldn't work and I had to make 3 trips back down to the lobby to have the card key reprogrammed to no avail. The housekeeper finally had to let me in with a master key. The room was spacious and comfy albeit dated. The front desk should have a fluent English speaker on the day shift. I am bilingual, but good luck if you don't speak Spanish. I was interpreting for another customer.

The staff is remarkably unfriendly and unhelpful. The room itself is fine but my air didn't work. The water takes forever to get hot and only lasts about 3 minutes before it goes ice cold. Do not recommend. Update: the hairdryer also does not work.

I give a 5 star rating for the shuttle driver Danny! He took the time to give us directions on good site seeing areas around El Paso. He was very friendly and pleasant to talk to. He definitely made up for any flaws at this hotel!

I stayed here for two days for work and this is a great hotel in downtown El Paso. Surprisingly this location is not very walkable to any stores or restaurants but the hotel amenities are very good and my room had some great views of the mountains and at nighttime I saw the illuminated Mountain star. Breakfast was also included and coffee and water is provided in the lobby all day! The hotel staff was very friendly and greeted me each morning with a smile. Overall a very nice hotel and not very pricey. I would stay here again.

The front desk employee doesn't ask if I want an upgrade, doesn't tell me she is upgrading me, doesn't ask if I approve an upgrade and a $40 increase I in rate but does on her own. Do not stay here they will rip you off. I'm a gold elite member with IHG as well so this front desk employee needs to be terminated.

Terrible place. They put us in a room that was unmarked so we didn't know what place to go to! Upon this the hot water didn't work in the room. Due to our grand baby we asked for a different room. At which we received. Moved rooms to find that the floor turned our babies feet solid black! And the tub did not drain even in the new room! I would never stay here again! Sketchy.

Its like a mash-up of the St. Frances Motel in the movie Big where Tom Hanks cries himself to sleep and a real Holiday Inn Express. - Room's carpet and paint were still off-gassing, I kept my door open for a hour to reduce the smell - Halls and stairwell look like something from a procedural crime drama, scary - Thermostat in the room was 72 degrees or off. Take it or leave it - Lobby and room had been recently remolded (++) It could get two more stars with a little more training and completing the renovation. I will try it again in a few months.

Something I just realized: I'm a lot like William H Macy in 'The Cooler.' We're both kinda ginger-y, we both show signs of premature aging, and everything we touch breaks or mysteriously reaches a state of disrepair. It's a gift really. I came here, checked in, took the elevator up to my room, tried to come back down and it was broken. I brought some leftover back to my room, wanted to put them in the mini fridge, it wasn't working. I start fudging with the mini fridge, trying to get it to work, then not only is it not working, but it also starts making an internal noise that sounds like there's a little man inside sandpapering the icebox. Le sigh. Or as some would say in El Paso, 'El sigh.' The hotel itself was fine, I think I just got a lemon... which is what usually happens to me. The staff were beyond friendly. Truly. Hats off and 5-stars to them. Richard, the shuttle driver, was just about the nicest man ever. He was exactly the kinda guy you want to pick you up from the airport when you've just spent the last 5 hours on 4 different flights and could use a little cheering up. When I arrived the woman at the front desk (who the sign told me was the general manager) was no different. Just as sweet as can be and she even let me check into my room 4 hours earlier than the regularly scheduled check-in time. I loved that the hotel had a shuttle that'll take you to/from the airport or anywhere within 2 miles of the hotel. And I know normally when hotels say that the shuttle is almost always mysteriously unavailable when you want to use it, but that wasn't the case here. In fact, I saw my previously shuttle driver (Richard) in the lobby the second day of my stay and he practically chased me down to see if I needed a ride. I was actually kind of sad to say no and that my friend was actually waiting out front for me. The hotel is pretty run of the mill otherwise. They have a really small outdoor pool just off the lobby, though it was closed for winter during my stay. My room overlooked El Amigo Bail Bonds and I could see all the way over to the famous Juarez 'X'. They have a continental breakfast in the morning that I never woke up in time for, but on Thursday evening I got back to the hotel early in the evening and their was some sort of left over buffet set up in the lobby. Most everything had already been ransacked, but I did manage to gank a cookie... that was burnt but in the good way. I wasn't even hungry but I couldn't help but scarf it down. The have free wifi and the TV had basic channels, a few cable one likes MTV, VHI, and all the other ones that used to be educational but now only show ridiculous reality shows, and HBO. The little paper slip that had all the channels and numbers on it was pretty badly stained with something yellow. That was kinda gross, but of course I still picked it up and put it on my nightstand because my love for TV is stronger than my gross-stuff gag reflex. What I didn't enjoy was that the elevator (that broke basically as soon as I got there) wasn't able to be fixed during my entire stay. They still had one other elevator, but it was so slooow having to wait for every floor and everyone else staying at the hotel PLUS, all the construction guys were using it so you basically had to take the stairs unless you had an extra 10 minutes to wait, and wait, and wait. And what I REALLY didn't enjoy was being woken up every morning from the sounds of my room walls shaking and the sounds of drill and buzz saws and other noises that make it impossible to sleep, work, concentrate, etc. Not ideal. Also, the shower head and water pressure suuuucks but I'm also kind of a hotel water pressure snob so it might be fine for others. This isn't my first choice of place to stay when I come back to El Paso, but it's in a decent area, within walking distance from a few cool spots and ranks as a solid 'OK' in my book.

Okay, so I've read some not so great things about this place but my experience was that the staff was amazing. The shuttle driver, Mark, could not have been more friendly and helpful and the counter staff was always friendly and attentive. The complimentary breakfast was very good and the rooms are clean. No, it's not a Marriott but it's the best Holiday Inn I've ever stayed at. If I'm in El Paso again, I would definitely stay here again.

Come from California needed a place for the night to stay my wife was in the car waiting i walk in ask for the bath room they turn me down. My firend and his wife where picking up some food. I waited out side the door. Sit down for not even a min the lady came put side siad i call the cops for waiting here. Most rude experience I ever had i understand i was there a hour but two mins. Lady also coment on my eyes are you high on durgs why the so slanted i just left i am half asain.

So you're heading to El Paso and most of your budget is for great Mexican food and tequila! You're on the hunt for a budget hotel and this HI Express will meet your need very nicely. * Clean rooms and a solid housekeeping staff to keep them that way. * Speaking of staff; everyone here is super friendly. * Like every HIE, free breakfast. * Nice location. Downtown is two blocks away. * Free airport shuttle. * Lots of deals on the room rate with many folks getting way under $100 night. Save some $$ by staying here and you'll have enough to try that crazy Texas-sized one gallon margarita!

I am not native to El Paso so I may have a biased opinion of this hotel and location but I'll start from the beginning. This particular Holiday Inn Express seems to be located in the downtown area meaning it was a bit congested to get here. I noticed in the parking lot there was a sign saying they were not responsible for vandalism done to cars in the parking lot... this most certainly did not make me feel safe about my stay here. Upon walking in, the receptionist was on the phone but greeted us after he got off - wasn't as friendly as most of the receptionist as previous Holiday Inn Express visits but hey.. everyone is different. Once we got to the elevator area I noticed the hotel had that closed in, stuffy, old smell. I was already beginning to regret my stay. Of course the room had the same closed in smell but after smelling it in the hallway what else would I expect. The room was renovated so the layout was nice and as expected with renovations it all looked new.. that was nice. Now this establishment said it was smoke free so please don't get me started on why I smelled old cigarette smell in the bathroom. I'm still not sure what that was about. I was pretty disappointed that the shower water didn't get hot so I ended up taking a lukewarm shower with a crazy shower head. The bed was comfortable and the environment itself wasn't too bad. Overall, it wasn't the worst hotel I've stayed in but it most certainly wasn't one of the best.

I felt bad giving them 4 stars instead of 5 because really we had such a good time and the staff was so nice. THEN to top it off, i read that Anson mother-effer's review, and it's clear to me that he's a racist douchebag, so to make up for his bias, i am upping this to 5 stars. Don't listen to a guy who says condescending things about spanish speaking people. and anson, maybe if you hate trying to communicate with people who speak spanish, you should stay away from el paso. i'm sure they won't miss you.

We always stay here when in El Paso/ The Good- great central location, ample free parking, friendly staff, comfortable beds, and walking distance to several excellent restaurants and craft beer pubs. The Bad- very inconsistent water temperatures- warm to cold to warm back and forth during every shower. NEVER actually hit water. Nasty shower heads- for goodness sakes at least bleach the pink mildew off of them. The Ugly- odd modular IKEA-meets-dorm room-detention center...

I booked this location for a 1 night visit enroute to Phoenix AZ. My wife and I got stuck in traffic and arrived at around midnight. The front desk clerk on duty is named Connie, who has the personality of a door knob. She picked a room for us for the night. Room G07 was what she wrote but said it's Room 807. I asked her what is G07? She said disregard, that's a hotel code they use. We went to the room and discovered the shower doesn't work. I went down to inform her and she said maintenance would come to repair. They never showed up... The next morning Connie was still there and acted as that we never spoke about the room. I became very irate and checked out to get on the road. I called the general manager and he informed me that their piping system is freezing. I honestly feel that Connie knew this room had issues from the beginning. She offered no immediate solution to the issue, like getting me in another room after my initial complaint. This hotel is trash!! Those reviews on Hotels.com will mis-lead you many times. What a waste of money for 6 hours to sleep in an unkept hotel room.

We checked in today and have been extremely underwhelmed. The internet is non existent. Don't fret though, that frees up all your time to count every car going by that you can hear as if it was in the room with you. The pool looks inviting though, if you are into green water.

Cheap hotel right downtown. It's nice that we could have walked anywhere. The front desk guy was nice. The beds were pretty comfortable and they even had cable on tv! They have a lot of free amenities like shaving creme and toothpaste, which I took advantage of since I didn't bring any. The next morning, we had breakfast in the lobby which was alright. Small hotel, small dining area. I did like that they have an automatic pancake maker! Made it real simple even though it took a while to make a pancake. They were really nice since they had someone serving everyone their eggs and sausages. They even had gravy! They had a pretty good selection. It sucked that I tried walking down the stairs to the lobby, but it only went to the second floor or outside to the swimming pool! I had to walk back up to the second floor just to take the elevator... wth? Our room did have a nice view of the freeway and the light up star. Awesome!

What a wonderful hotel. The El Paso Holiday Inn Express West is great! From check in (which was easy and lightning fast) to finding my room, everything was easy as pie. Staff was really nice and the room was excellent. The pool was incredible, no one was swimming when I was there. Spacious, inviting, and clean. The hotel is right outside of downtown but on a quiet street so traffic wasn't an issue. The bathroom was really nice, as was the shower. The lobby is beautiful and features a huge atrium!! Super high thread count on the sheets. And they had a robe and slippers. They let me get a late check out (noon). The location is great. Cleaning staff was super sweet!!! LOVED IT!!!

If you like dial up internet and dogs barking then this hotel is for you. Could not get above .15 mb and when I called to complain about the dog barking two doors down they said they were sorry but didn't have any rooms for me to move to. What's amazing is I was able to hear the dog over the incredibly loud air condition that barely cooled my room (even though it is December and it's 50 degrees outside). So short version, avoid this hotel at all costs.

Our stay here was pleasant and comfortable. Staff was friendly and attentive. I did feel the complimentary breakfast did need a little more detail, maybe changing up the menu a bit. Would stay here again.

I haven't been into the rooms but we checked in and then cancelled our check in after being told a pet fee was $125. Maybe it's the location but that seems a bit much.

Super beautiful hotel. Nice location with walking distance to where we needed to go. The banquet halls in the basement are pretty sweet. Fits about 75 people.

Shuttle to the airport doesn't start until 7am. That's bull$&@! They should have put that on their webpage. Customer service sucks. Took 15 min to check me in. Then they promised to call me about trying to get me a shuttle and never did.

I really enjoyed my stay at this hotel. The woman who checked me in was professional and accommodated my request for a quiet room on the side of the building away from the highway, as other reviewers recommended. The lobby and my room were remodeled and very neat. The beds were comfy and the bathroom was nicely redone with a backlight on the mirror (great for doing makeup). They have an in-room Keurig with tea and coffee. As a light sleeper, the room was quiet and I had no trouble sleeping. The highway that runs nearby is not very busy at night, so I doubt the noise would have kept me up if I had had a room on that side anyway. My only complaint regarding noise is that the walls between the rooms are thin, so I could hear the lively conversations going on in the rooms on either side of me. But I turned up the fan and drowned the sound out. Regarding other reviewers' comments about the shower heads, mine had some green mineral deposits, but it's not going to harm you. The toilet ran at times, but that's an easy fix. The free breakfast spread was way beyond my expectations. They had a pancake maker, hard boiled eggs, scrambled eggs, two kinds of mini omelettes, two kinds of sausage, biscuits, gravy, muffins/toast/bagels, cereal, yogurt, fruit, juice, oatmeal, and Cinnabon cinnamon rolls. The coffee - available all day in the lobby - was good. All the food was tasty and ready promptly at 6:30am when the breakfast area opens. At checkout, the front desk had my receipt already printed and ready to go. The first hourly airport shuttle of the day was a tad delayed to depart, but the driver was extremely friendly and professional. FYI that I think the shuttle only runs 7AM-11PM. Overall this hotel stay was a great experience for a great price - I would definitely stay here again.

So we paid about 120 for a night a good deal we thought, room was clean, but we discovered the shower nozzel was not working. And my wife had to shower with a cool mist and the wifi was not working... i discovered if i stood in the hall that i had great wifi. They finally moved us to another room upon request and but this room has something wrong with it too. It was the airconditioning because it only pumps out cold to cool air. We bundled up using blankets from the other bed and managed... the staff was friendly and accommodating...too bad the hotel wasnt. At the end of the day... not such a good deal... not coming back. 2 stars because of friendly staff...otherwise 1 star.

I usually stay at The Doubletree on my trips to El Paso, but it was all booked up, probably due to the visit from Il Papa. My secretary put me in the Holiday Inn Express instead. Not bad...not bad at all. The furniture in the room was a little weird, but I got used to it and it was very functional. It appeared to be pretty new. The bed was very comfortable. The bathroom was a clean as a pin. What impressed me the most was the lobby (recently updated, it appeared), and the breakfast area. It was super clean, modernly appointed and decorated, and the food was actually pretty decent...they had the egg omelette thingys that were pretty good. Great coffee. The staff were very nice. This hotel was walking distance to several decent bars. Overall, not a bad place to stay.

Made a last minute reservation for one night for $110 and noted that we were traveling with a small well-behaved dog. At check-in I reminded the manager that I had a small dog. He thanked me for the reminder and said that it would be an extra $125 plus tax = $143. When I expressed disbelief that the night for the dog was more than for my wife and me, he laughed and said that he had no discretion over the charge. We travel a lot with our dog and often pay additional charges of $10, $25, and rarely $50. This charge was absurd. If you have a pet or a conscience, go somewhere else.

This was the second time I have stayed at this location. I was upgraded to a King Suite. The room was very spacious and the bed was really comfortable. The staff are friendly, helpful, and seem to enjoy what they do. The breakfast is the standard I see at all Holiday Inn Express hotels. This location offers chips with homemade salsa and soft drinks in the lobby at 5:30. The salsa is FANTASTIC .

Room was very nice and staff was nice but when I was checking out I noticed that the "rack rate" posted on the inside of my room's door was $120 and I was charged $150. When checking out I was told by the manager that I was charge above the rack rate because the hotel was nearly full. Hotel's only charge above the rack rate when they think they can get away with it. Avoid this hotel, there are much better options in downtown El Paso that offer full bar and food services (Holiday Inn offers none). Tonight, I'm spending the night at the Hotel Camino Real in El Paso, a gorgeous historic hotel will all the amenities for the same price that Holiday Inn should have charged me, $120

I have stayed at many 3 to 5 star hotels, most in California. This hotel took much pride in their customer service. My stay was exceptional and everything i needed to a microwave, at no charge, even to providing the dolly for my luggage was brought to my room. I even arrived at 11 o'clock in the morning and they provided me a room by 11:30 My stay was on February 20, 2016 .I did not get the name of the gentleman that answered the phone every time that afternoon and evening but hands-down he was the most pleasant and accommodating staff member I have ever spoke to on the phone. I was treated like royalty! I must've had one of the renovated rooms I was on the ninth floor and it was a very nice room for an extremely low price. Shuttle service to the airport was also provided which was FREE!

Probably OK for a night or two, but definitely not for any extended stay. I got placed here by my work's logistics and stayed 20 days. I was not impressed. I'll start with what's good about this hotel: 1) The front desk staff is friendly. 2) The beds are comfortable. 3) They have more than your standard hotel gym, complete with two treadmills, one bike, one elliptical, and dumbbells going up to 50lbs. There's also a foam roller and an ab ball, which is a bonus. 4) The central location. These perks, unfortunately, were not enough to overcome its shortcomings. The worst is the WIFI, which is HORRIBLE. They have three different networks that you can connect to, and all three are extremely spotty. I felt lucky if I got them to work for more than 5 minutes at a time. When one stopped working, they all did. Don't even try streaming anything. They changed the password three times during my stay, and informed me of two of them. The third one I had to call down to the front desk to get. The hot water is spotty as well. It usually took at least 5 minutes of running the shower and sink in order to get warm-ish water. Every now and then I would get hot water, which would promptly go away, if anyone else in the hotel decided to shower, or wash their hands. When I informed the front desk of this, they sent a maintenance guy who ran the water for one minute before getting hot water (I had already run it for five minutes before he showed up). He mockingly asked me to put my hand under the water to see if it was hot. He then said that he would check the water heater, but I doubt that he did. Needless to say, being from California (always in a drought), I'm adverse to wasting water, so I took several cold showers, and usually had to wash my hands and shave with cold water. They also had one of those "hang your towel, save water" signs in the bathroom, however, there are no hooks to hang your towels on, anywhere. I would hang my towel on the shower curtain bar, but they would be replaced everyday like clockwork. You would think that a desert town like El Paso would be mindful of water... As mentioned above, the maintenance staff wasn't the best. My other run-in with them occurred in the gym. The music in there is really loud, and I couldn't find any controls for it, so I asked the front desk to turn it down. They sent in a maintenance man who laughed at me, and pointed to a light switch on the wall, which has no label on it at all. This light switch turns the music on and off. When I suggested that they should label it, he shrugged and walked away. In summary, if you really like the IHG, or need the central location, and are only staying a night, or two, then this could be your hotel. Otherwise, I recommend you continue moving down the road. There are lots of hotel options in El Paso that are better.

Budget hotel done right. Comfy beds a la Westin's Heavenly collection and dogs welcomed. A hot continental breakfast will greet you in the morning and USA Today slides under your door for a homerun. Thanks Holiday Inn.

The wifi doesn't work on Ps4 made for a very boring stay. Everything else was OK. Beds where kinda had. Was clean and updated. #TabLife

Hotel is fine, but we have a room on the 7th floor and the wi-fi signal is balls slow :( that being said, great continental breakfast. They have a little shuttle outside that will take you anywhere within 2 miles of the hotel. We went to a Mexican restaurant down the street. The Holiday Inn has some computers in the lobby that have full speed internet which is what I'm writing this review on. Free newspapers and Repubican Fox news on blast in the lobby which makes for good jokes and commentary while you're eating breakfast. Warp speed elevator gets you where you need to go promptly. The premises is well maintained and clean. Free coffee in the lobby. Small work out facilities w/ treadmills and elliptical (no weights). If they could fix the slow Wifi in the hotel rooms, this would be a perfect holiday inn express. $50 a night..... pretty good value. Becoming a fan of the Holiday Inn Expresses. Maybe the Gypsyhawk tour hotel for 2013???

This hotel rocks! I traveled to El Paso for a week on business and didnt really know what I would get at this HI (they are all kind of hit or miss) and here is why I really liked my stay: 1. First of all, I found a great sale on Orbitz, under $100 a night 2. FREE Everything: WiFi, Breakfast (limited selection but whatever), rooms come with a microwave and refrigerators (neat for a week-long traveler like me), VERY decent gym, a "library" you can just check out like dozens of cool books, and they have a little afternoon 'happy hour' where they offer chips and salsa and soft drinks. And my fave: you can do your own laundry there VS paying for expensive hotel valet laundry service that costs an arm and a leg. 3. The staff is Sooooo nice, they went above and beyond at all times and they are genuinely friendly and professional. 4. Free shuttle to/from the airport 5. Located in the heart of Downtown and very close to the trendy areas near UTEP and Downtown. PS to the first reviewer, by the time I checked out this week they were installing brand new carpeting throughout the entire hotel.

This was one of the worst stays I have ever had! I travel over 250 nights per year, and these last 2 nights have been the worst ever! I have called the front desk 5 different times about loud and obnoxious guests in the room next to me. I seen one of them urinating in the hallway, and another was obviously drugged out of his mind knocking on my door at 2 AM! I assure you that I will never stay at this location, and because of this problem, I will never give another IHG hotel my business! I don't understand why management would allow this to continue!

The only good thing about this hotel is the breakfast. The bathtub had WATER under it. It was like trying to stand on a balloon full of water!! The swamp cooler was broken also, so it was HOT all night and could not sleep at all. I really regret trying to save a few dollars by staying here!! MUCH better is INDIGO hotel just down the street.