Holiday Inn Express New Orleans - Arts District by IHG

Rooms are extremely small if you stay on one of the 10 floors. There are only 9 rooms to each floor. The hallway is too small for 2 people to walk down together. The breakfast was good and the staff personable. The room, for the price, is affordable. They don’t offer parking though. The rates, in the parking lot, increase to $50 plus tax on the weekends.

I booked and paid on line since I am a happy IHG member. When I got to the hotel, the lady at the front desk changed me another $100 saying “It’s the hotel rules,as a down payment and you will get it when you check out “. Paid and got to my room. 4 hours later, my plan changed and I had to check out. On my way out, I asked the lady to refund me the deposit. She said, it will take 3 to 7 and you will get it. I was in a rush, I said ok and left. 3 weeks later my bank still says Pending,so I called the hotel and the hotel said “ we will change the card 1 penny to release the refund and you will get it by tomorrow. The next day my bank sent me a notification saying “ your refund of $0.1 from Holyday inn express has been processed. I tried to call again only to get transferred from one person to another and kept on hold for over an hour. Very bad customer service from the door !

You apparently didn't read my last review. Our stay sucked! The queen bed was above waist high -- it was almost impossible to get in, especially with a bad leg. The hassocks were on wheels so they slid out while trying to climb into bed -- definitely a safety hazard. There was a 3" ledge to get into the wheelchair accessible shower which made it unaccessible; access to the adjustable shower head left way to high for my 5'3" to reach standing; aisles too narrow for a person to pass the desk chair if occupied; desk too narrow for our laptop; no lights in the headboard -- missing bulbs. The king room wasn't much better except the bed was 6" lower - but still above butt high for our handicapped cousin. Only one safety rail in the shower on the opposite side of the faucet; again access to the shower was left way high. Staff, especially the night crew was not caring or helpful. Day crew listened but no suggestions. No other handicap rooms were available. We were so miserable we left a day early -- we were not charged for the extra day but the airlines charged us for changing the flight. The WWII museum has you on their list of recommended facilities. They will not be recommending the Holiday Inn for their aging visitors. We have stayed in low end hotels with better accommodations.

Never again will we stay at this hotel. The front staff was rude as soon as we walked up to the counter. The valet girl was nice though and helpful. We booked through Expedia. And then the girl said it's a 3rd party and they don't deal with them. All hotels deal with them. So the $ we booked the hotel for in advance, they said we never paid. We got charged the full amount on site. Our room didn't have a remote to the TV and they couldn't find one to give us. Plus, our shower had low water pressure. All around this isn't the best hotel to be at.

We had a couple guests stay at the Holiday Inn Express - St Charles recently for a wedding, and they had a great experience. The hotel was clean, and it was a nice, calm retreat from the busy-ness of the city and the wedding weekend. Our guests really enjoyed their stays! I want to give a huge thank you to Russ Smith, Task Force General Manager at the hotel, for answering all my questions leading up to the wedding and generally being a helpful, kind person. We couldn’t have done it without you! We’ll definitely be keeping the Holiday Inn Express - St. Charles in mind for any future visitors we have in New Orleans!

This hotel is below average. The building is in a great location for the WW2 Museum and getting to the garden district. The staff was also very friendly. I just stayed in a different Holiday Inn for 4 months and the quality difference noticeably different. Things to note: - The breakfast selection was limited and overcooked - Our room had a 1 inch gap under the door, so you could hear everything in the hall. I got woken up 2 nights in a row. - The bathroom was missing trim, so the door did not latch. - Our smoke detector went off once and it was just our room... not sure what that was about - For a non-fixable comment, the building looks very soviet and concrete. So it's not an aesthetic building by any means

My family and I took this trip for. Cruise down in New Orleans first let me see. I will never stay at this location again. Our room was clean, mostly throughout a size finding dirty socks under the bed, but it doesn’t stop there. We were all in the breakfast area season at the table when we witnessed the housekeeping, supervisor Ruby, being so disrespectful towards another employee. The employee herself looked at so scared did not response to Ruby‘s outburst, but the fact that she was so comfortable doing this in front of guest is the upmost disrespectful thing I’ve ever seen in hospitality and this is very unacceptable. The front desk was mostly friendly except for the overnight person who was almost never available or seen I did try to speak with management, but I was told no one was available this hotel. Definitely need some management that would make their faces seen in speak with your customers throughout their stage just by walking around. I did not see one manager the time we was there for three days hopefully corporate gets to see this and maybe make some sort of changes.

First, the good—it is a great location for the WW2 Museum, or if you need to rent a car. An Enterprise is two blocks away on Barone (and is excellent). It is a quiet spot, but a 20-minute walk to the Quarter. The trolley line is down until June. The staff was very friendly and helpful. Now the not-do-good.||This seems to be an old building. Various broken locks, stuck doors, and suc,h but no big thing. However, the AC in my room, 606, died on the 3rd day. I went to the front desk who immediately moved me into 309. The room was freezing, but...obvious evidence of prior water damage. ||It is hit or miss but the location cannot be beat if you want to visit the WW2 Museum or jump onto I-10. Just check your room thoroughly before dropping your bags.

Avoid this place!!! 45 bucks to park and 150 bucks a night for a dump in New Orleans. Friendly staff but do avoid. Deferred maintenance everywhere. Floors are dirty, door is broken, bed is falling apart, room is the size of a closet. Def the worst Holiday Inn I have stayed at in awhile. Never again!

Like tens of thousands of other Swifties, I booked travel reservations as soon as they opened, 11 months ago. I reserved one room for Saturday and Sunday night at $135/night on 11.13.2023. The Wednesday before arriving, I received a confirmation email. When I checked in on Saturday at 1700 hrs, I was told they cancelled my reservation for non-payment that morning, PRIOR to check in. (Upon contacting my bank, they never attempted to run my card.) When I asked how they could cancel without contacting me, Tonya Wade (manager) said it isn't their job to manage my reservation. We have to agree to disagree on that, Tonya. I think it's literally your job to manage my reservation. I called IHG Guest Relations, who confirmed her actions were outside of policy. It was clear they cancelled my reservation when they realized they could make hundreds of dollars more each night on this room. The joke of it all is that I've stayed at this hotel before and it's barely worth $135 a night. The rooms are small, it never fails that the AC is on the fritz, and there's zero customer service at the front desk. And I'd you want to park a rental, it's a nightmare. The good news is that I had the resources to rent a car and drive 70 minutes away to a much better hotel in Baton Rouge. It's scandalous to think they treated other people this way who didn't have resources, or who weren't old enough to rent a car, or who were coming straight from the airport for N2. Shame on you, Holiday Inn.

I don't ever leave reviews but this place needs it. If I could, I would give 0 stars. First room had black mold on the window "curtain"... which was a piece of vinyl screwed into the wall (wished I would have taken photos but while FaceTiming my family upon entering the room they insisted I grab my bag and walk out immediately). I then changed rooms. 2nd room photos uploaded; Absolutely filthy. First noticed both rooms weren't vacuumed and a dirty cup next to the microwave- I thought I was walking into someone's occupied room. The photos show enough for the review: surfaces not cleaned, filthy carpet, "something white" dripping off the chair, layers of dust and filth in every corner. The shower water trickled out and never got hot, let alone warm. Room was easily 80°s even though the thermostat read 67°. I was there for work. Other coworkers had a leaking ceiling and no hot water also. Several coworkers key cards stopped working and maintenance showed up with their metal coat hanger and rubber band to gain access under the door to pull the door handle. I'm guessing this happens quite often. I stayed one night and switched hotels. For $140/night PLEASE stay somewhere else. I can't even imagine taking a black light to this place. I hope Holiday Inn corporation removes their name from this location.

Fair, I don't know if this has always been a Holiday Inn Express but it is now. Their seems to have been recent renovation?. The rooms are okay, not a lot of room to hang out in. Seniors should be aware the shower does not have a lot of hand holds. There is a Continental breakfast, but there was always something missing. The 'store' has limited selections, good thing there was a Circle K across the way. Our room had peeling flooring, the water faucet in the bathroom literally shot water out of the spigot and the shower drain was slow. It is very close to the WWll Museum and the staff were friendly.

Small rooms, but well maintained. poor customer service. I asked Jenagha for some extra towels. Was made to wait while she called a number over and over that repeatedly went to voicemail. After around 7 attempts I started recording which prompted her to get up. Got the towels about 15 minutes after my initial request...at midnight.

We had a couple guests stay at the Holiday Inn Express - St Charles recently for a wedding, and they had a great experience. The hotel was clean, and it was a nice, calm retreat from the busy-ness of the city and the wedding weekend. Our guests really enjoyed their stays! I want to give a huge thank you to Russ Smith, Task Force General Manager at the hotel, for answering all my questions leading up to the wedding and generally being a helpful, kind person. We couldn't have done it without you! We'll definitely be keeping the Holiday Inn Express - St. Charles in mind for any future visitors we have in New Orleans!

Tip to guest...don't forget anything when you leave. You won't get it back...no call back from manager. Some of the worst customer service ever!

Holiday Inn Express New Orleans. This hotel was an ok hotel. It's a 20 minute walk to bourbon street. The hotel is a IHG hotel. We booked on a third party app and cost around $600 for only two night. (During new year's weekend) When we got to the hotel. They put us in a one bedroom queen room for three people. I don't know how that was going to work. We went downstairs and ask for an upgrade but they charged us $50 to upgrade to a two double beds. Little ridiculous if you ask me because customer service at that point is out the window. We paid the extra $50 which led us to paying all together for $750.00 for two nights because of the security deposit that was $100.00. As we got into the rooms, The room was spacious and very comfortable. We sat our stuff down and I wanted to take shower before going out. I turned on the lights and the light was flickering really bad. (Happy I don't get seizures) When I open the curtain and looked at the shower. There was a nasty stain on the shower floor. I did not want to take a shower. It was disgusting but I did take a shower anyway since I had to anyway. Most nasty shower experience. (Photo of stained in shower) We went to the breakfast area the first morning but they didn't have any hot food because the cooking stuff wasn't working. It was just a let down in my opinion. Definitely from a fun long night. You know that a warm breakfast would be nice in the morning from enjoy the night away. They did have the breakfast up and running the last day for us which was amazing! Pancake machine was acting up a little but I still got some pancakes. Breakfast was the best part of the experience in my opinion The staff were kind and very nice to us. We didn't have any issue with the staff. The gym was very small and nothing really was there besides one treadmill, bike and couple dumbbells. They do have a planet fitness near by so highly recommend if you drive. This hotel wasn't the best for the price we paid for. Yes, You can walk to bourbon street that is 20 minutes away. You are near WW2 museum but we didn't go to the museum. We were just a little let down for this hotel since it was a Holiday Inn Express. In my opinion, Probably the worst Holiday Inn Express we stayed at. Overall we give them a 2.3 out of 5. We do not recommend this hotel if the prices are like that normally for two nights. Maybe if they are like $50-$100 a night then yes. It be worth it then.

To start things off, we were there for one night during eras tour weekend, so understand it being busy and we are pretty patient people. We arrive, parked in a separate lot that cost $68 for 24 hours, on top of the $185 that the room cost for one night. In hindsight, I wish we would've spent the extra to stay in a better hotel that had parking included. We check in at around 4:30 (check in is at 4) and the worker told us to wait in the lobby and that our room was not ready. We were nice to her, but frustrated because we needed to get ready for the show. 20 mins go by and I go back to the desk and ask about the room, and it is now ready. Not sure how long we would have sat if I did not go back up and ask. We get to the room, #1009, and it has many issues. 1) the key detector did not work to lock/unlock the room, anyone can just barge in without a key card. We tried to get them to fix it by assigning new cards and having maintenance take a look but Neither worked and since we were in a time crunch and only there for one night we decided to just deal with it. 2) the AC did not work. We asked twice for someone to come look at it. First time was supposed to be looked at while we were at the show, but it did not happen. and the second time was told there was no way to fix it quickly and we were offered a construction site fan that was incredibly too loud to sleep next to. 3) the bed was a full size bed when I paid for at least a queen. 4) the bathroom door had no handle, just a hole where a doorknob/handle should be. 5) Toilet was not cleaned. 6) no way to turn off the lamps so we just unscrewed the light bulbs. Upon checkout, I overheard other girls in the lobby talking about how their room AC did not work, and another lady talking about the shower pressure being too bad to actually shower. This review is not to punish the staff because they were all very friendly and again recognize that they were busy but this was a very uncomfortable stay for the price and if I would have seen a review like this, I would have made my reservations elsewhere. Lesson learned!

The hotel looks unkept as a whole. Everything looks kind of dirty and the hot water was not working. The free breakfast was ok but just ok. The best part was the pre packaged yogurt. The manager was very professional and compensated us for the hot water issue. But to be honest I won't stay here again.

We reserved two rooms with queen beds for 8 adults and received 2 rooms with full sized beds. Room was clean, mattress comfy if too small and clean and quiet. $34 for parking each day is ridiculous! Breakfast was from 6:30 to 9:30. By nine most was gone. When the hotel is full, arrangements should be made for plenty of breakfast for all. It should definitely last until 9:30 with plenty for everyone.

Always a great stay, and you can find off street parking. Not a far walk to the French quarter and WW2 museum is right out back. My go to hotel in New Orleans and not out of my price range.

The Holiday Inn was a much better step up from the Last Apt Stay I was in for 2 nights on 2303 Louisiana St. That Apt was moldy smelling. I was upgraded to a Superior King Rm with the Tub. But there was no drain plug. First night I complained to see if maintenance could add the plug in the tub and sink. I wear expensive hard contacts. So I did not want it to go down the drain when I washed them. My 1st day, I found an ant crawling on the bathroom sink. That was easy to kill. But I don't tell the front desk. The mext morning the Rm maid knocks on my door at Noon. I try to ask her if she will clean. I also asked for more towels. She said she does not speak English. After the 3rd try she understood about the towels. The 3rd night, I see a roach or beetle climb onto the counter above the frig. I was not fast enough to smash it. It disappeared behind or under the frig. Then I decided I need to change rooms. There was another smaller bug on the toilet lid. This was the very first time, I've seen so many bugs and a bed bug in my hotel out if many hotels I've stayed before. I bet the bugs go to the Breakfast Rm to eat too after they close that Rm off. They serve free scrambled eggs, Sausages, Biscuits, 3 cereals, Toast, Bagels, Yogurt, Two types of milk, OJ, Oatmeal and hot pastries. The Lobby's garbage was full and no one to clean it right away. Guests left Water bottles and cups in the Lobby when I came back Tues night. The Night front desk does not seem to notice or care to check about tidying up. The elevators had dirty floors too. Otherwise most everything in the room 1006 was mostly .clean except rust on the bottom of the toilet and brown spots above the shower. Then at after 12:45am, a bed bug crawls on my bed. So I have to downstairs to get the new room on the 9th floor. It has a nice view of Harrah's Casino Hotel.

During my 3 night stay in March my room was entered and cash and credit card stolen out of my carry-on bag. All safes were inoperable for some reason. The card was then used to fraudulently charge approximately $2000 in the nearby neighborhood. Management was notified and chose to disregard my concerns and ignore all future contacts. Apparently this has been a problem here for awhile looking at other reviews. Corporate was helpful but frustrated also at management's inaction to appropriately respond. Ultimately I had to file a police report and they are actively investigating. Seems shady the hotel is slow to remedy since staff is obviously involved. Stay clear unless you want your items compromised!

Love love love love !!!! I had a wonderful stay here . Staff was amazing ! I had the most amazing southern hospitality really made me feel like home ANTOINETTE PERKINS the GM ! Was my designated auntie for the week i was here ! I will never forget her warming soul ! extremely beautiful inside and out ~DH

Hello to whom this may concern, and Tanya Wade!!! I booked a hotel room with Expedia, upon check in was turned away. I was told my booking had been cancelled, yet Expedia nor the holiday inn had notified me. The front desk person said your reservation has been cancelled! I said I never was notified of this and her response was that's what happens when you book with third parties sorry no rooms are available. I explained that I had a confirmation email and number and the wasn't even a notification that I had been canceled. We were turned away without cause. I was expected to find a new room with just me a solo women and my young daughter traveling with no help from your staff I even asked if there was another hotel that they could recommend near by since we had just Taken and Uber from the airport and now had to Uber from another hotel to get a new hotel. The staff was not helpful at all just stood around waiting for us to leave without offering any assistance. But because we were two white women alone knew they could turn us away! I will never stay at another holiday in again after this and I will definitely let everyone else I know that this is how my young daughter and I were treated. I work in the hotel industry and this story definitely will travel!!! I hope the same courtesy that was shown to us is shown to you. Don't worry this won't be the last place you see this review! Christen Gottschall

Very rude and disrespectful night staff. It took over an hour to check-in because she kept hanging up on the third party booking agent who was calling to confirm the reservation. The carpet in the room was filthy, the shower had hair in it, the bathroom door was rusty and filthy on the bottom and one of the windows was missing a black out shade. I spoke with the manager in the morning and she acted as if she didn't care. DO NOT STAY HERE!!!!!

Great location-WWII Museum walking distance, Trolley stop across the street is very convenient. The hotel staff was very helpful and friendly. The free breakfast in the morning had a nice variety and the area for eating was clean with plenty of seating. Our room was clean and ready upon check in. Large TV and desk if needed. Refrigerator and microwave were a pl Would recommend staying here and will stay here again

If you don't look too closely, it's a perfectly nice hotel. The lobby and breakfast areas have obviously been updated and look crisp and clean. And the free breakfast is quite good (that's one of my criteria for hotels on work travel) even if they're sometimes out of oddly specific items (no orange juice for days, or chocolate milk, or bagels). But when you step beyond the public facing lobby, the hotel begins to show its age. The elevators are dingy. The walls in my room had stains and chunks of paint missing in areas. A handle on the dresser was snapped off. And at night, the neighborhood doesn't feel the safest (though its certainly quieter and more my speed than anything in the French Quarter). Despite that, my room was clean and the bed comfortable. When I needed more toiletries, they were quick to bring them to my room. I appreciated having a mini fridge and microwave in the room. It was a perfectly suitable hotel, but definitely not a luxurious splurge. It absolutely met my needs for work travel.

Let me start by saying I booked through Hotels.com. Once we arrived, the staff greeted us with a smile and welcomed us to New Orleans. Mariah has been a GEM! She has been informative and provided us with excellent customer service. We did come into the room and had a small issue. So reached out to Mariah and it was handled within five minutes. We went for the Falcons VS Saints game. The hotel is located in a nice area with food options and walkable stores. I recommend for nice place to chill. The decor is up to standard.

The staff was so friendly and helpful. Felt really taken care of with the cleanliness of rooms and the great breakfast. Thank you so mouth front desk ladies and the breakfast crew. I would highly recommend this spot especially if looking for something clean and friendly. Regards Reco and Helena Bembry

With the addition of Expedia Rewards points, the price for a night's stay at Holiday Inn Express New Orleans - St Charles was hard to pass up; on top of the hotel being located in my preferred area of stay known as the Warehouse District. My previous trip to New Orleans was solely to run the Rock 'n' Roll New Orleans Marathon. Since I did not do much during that visit, I did myself a favor by booking a return which happened to be on my birthday weekend. I arrived at the required check in time which was at 3:00 PM. All check in consisted of was a verification of my information as well as a briefing of what the hotel offers, and where things are located. I felt in good hands after the encounter with the clerk as well as seeing their enthusiastic and genuine interactions with other customers as they checked in. My first impression of the room was "Man, this is small! My studio apartment is bigger than this!", hehe. Even though I saw light stains on the comforter and on the carpet in the room, the room did meet my cleanliness standards. The stains were not to the point of me being disgusted completely. I do realize that it is the Holiday Inn. The room had an isolative vibe! The only window I had inside of it was inside of the bathroom, and all I saw out of that was a brick wall. Ay-ay-ay! I did love the behind the cabinet and bed lighting which added a nice touch to the room. I had no issues whatsoever sleeping in the bed. Not once did I wake up during my stay as my head was engulfed in-between the pillows. And the Wi-Fi internet was easy to connect to with no connectivity issues during my stay. The interior whether it be in the room I had booked, or in the hallway does have gash marks and dents on the walls. However, the hotel does appear to be maintained. The elevator was not the greatest, and there was only one out of the two working in the building. There were a few times I opted out on taking it because others were utilizing it. The hallway design drove me crazy during the time of my stay. It felt like I was in a maze at times trying to locate my room, even with there being signs directing certain numbers to areas, hehe. I was given a bracelet at check in to wear during breakfast in order to be identified as a guest which was not really a big deal; there were guests that did not have the bracelet on. I guess the hotel has had issues with non-guests visiting to eat breakfast. The breakfast itself was decent, but it was a relief to have it the morning of my departure because I checked out with something in my stomach before heading to the airport. The fitness center was okay, but it was a complete ghost town! I managed to squeeze in a workout on the stationary bike prior to checking out of the hotel. Hotel fitness centers always appear unused with decent equipment. An event that made staying here memorable was the fact that there was a Krewe parade in buildup to Mardi Gras that circled around Lee Circle. There are plentiful sights, activities, restaurants, and shopping centers within a short radius of this hotel. Some that I experienced and had an interest in were The National WWII Museum, Seed, Lee Circle, French Quarter, Fulton Street, Harrah's, the Mercedes-Benz Superdome, and The Outlet Collection at Riverwalk. In the future, I would surely keep Holiday Inn Express New Orleans - St Charles as an option for stay because its location is within a fitting distance from attractions that have my interest. ~Blessings~ Thomas G

Horrible horrible experience ... Mold in the room windows decrepit crumbling walls in room had horrible smell that gave me a headache to inhale in the room,, To sit or sleep in the room, I had to sit in the bed with cover over my head like a bed tent.. Carpet was filthy and stinky I made management aware of my concerns within minutes of walking into room.. they would not change my room until day 4 of complaint when it seems person in charge that day cared enough to come and look at the room and had compassion enough to change room to one without the issues going on in that room and they charged me full price after I complain to them everyday about breathing,, what felt toxic air,, getting ill of headaches, filthy carpets,, I would not recommend this place to anyone,, not a soul...

I booked this hotel about two months prior to my visit through Hotels.com. I had a confirmation number and an email saying I'd booked a room with two queen beds. However, upon arrival, they only had rooms available with one bed. That wouldn't work for me, my wife and our 16 year old-very tall-teenage son. The person at the front desk told me I'd have to call Hotels.com to request to switch to a room with a king bed and a rollaway. Sigh. After several phone calls back and forth and the man at the front desk unwilling to just change my reservation (why didn't they have the room I'd booked was a whole other question that he could not answer), he told me he would refund my money and I could book a different hotel. Luckily for me, I was able to find something available on a Saturday night for four nights nearby. I left with a refund, but frustrated that I had to go through all of that at all. As we were leaving, I witnessed another party in the same situation-she had a confirmation but no room available. The clerk was even less helpful with her (she had the third party agent on speaker phone and he refused to talk to them.) I would have loved to have stayed here-it was close to the things we planned to do while in town, and we had made a few arrangements with tour companies to pick us up from this location. Unfortunately, it did not work out.

Customer service is awesome friendly environment... rooms are excellent... environment awesome .... close distance to stores or restaurants... I love it

We stayed here for our weekend getaway to New Orleans. This was the perfect location. We didn't want to stay in the French Quarters but near the river walk. On the app, they say there is parking for $7, but there is actually no parking for the hotel. You can either park on the side of the street if available or in the parking lot behind the hotel for $33/night. We really enjoyed our stay here and the rooms were very spacious. The front fest clerks were all cool and friendly and gave us suggestions on where to eat and hang out. The hotels was always very clean with friendly staff. There is a hot breakfast every morning, but due to covid, they had a sweet older lady taking care of breakfast. We only had one issue but it was not the fault of the hotel. Our shower would not get hot water. They were working behind the hotel and we think they cut off the water. But other than that, we really enjoyed our stay. The price was reasonable and we wouldn't mind staying here again.

Great Customer service I enjoyed everything and everyone can't wait to visit again. We will be back for another visit and stay at this property when we do.

General Manager, Antoinette is so great! She greets guest with a smile and ensures that they are well taken care of. She sits near The front desk something I've never seen before and is avaiable throughout the whole stay, blown away! She gives the most wholesome conversations as well! I'll most likely be back because of her hospitality, Staff was great as well

The checkin was handled quickly and efficiently. The rooms were clean, spacious and close to a few attractions with others accessible through inexpensive public transport. The hotel had a nice breakfast however was not handled well with food running out and never being filled back unless someone lierally went by the kitchen entrance door and requested that they fill it again. Overall the value of the room was good.

Overall an amazing hotel, very cozy and welcoming, the staff was very friendly but overall the highlight was and is TIM! He is your go to for anything!! He makes you feel like you are right at home, he's very informative and helpful and he just goes above and beyond. Truly recommend this place and ask Tim for anything Iris & Eddie

Quaint hotel in the center of Harmony Circle and St Charles Ave. Front desk employee was friendly and professional. The room was smaller than most IHG rooms. Room and restroom were clean, and bed was comfortable. If you aren't going to spend much time in the room and you need a clean room with a good rate this is the place for you. Recommend it. One negative- The first floor facing the street - you will hear the trolly bells ringing .

Hi I definitely recommend this hotel. The rooms are very nice and clean the lady at the front desk was amazing. She was very helpful. Her name was Tynisha She helped us get situated with parking and a room, and also dealing with tours all the staff was friendly I really have no complaints whatsoever. I would definitely recommend.

This could be so much higher if only staff were trained better or management took more action but as it stands let this be a warning to anyone staying here. I chose this hotel primarily because it said "self park". I needed access to my car as I was moving and it was filled with everything I owned! I asked the front desk about the parking for this reason, She assured me it would be safe, said go out turn right turn right and turn right. I asked her POINT BLANK if she would be lifting a gate when I reached the garage and she said yes! I drove around the block 3 times looking for this garage even pulling into a garage that was not theirs loooking for this garage. I was on all sides of the building. I drove back to the front to ask for directions again. It's now starting to rain HARD! Now there is a security guard with her for a chain link fence NOT a garage door! Or gate? Wtf? Now I'm asking her if my car will be safe because it's loaded with everything I own. I park in the rain. I see a charge for $29 come up on my phone for AMEX so I turn in for the night. Imagine my surprise when I go to my car the next day and the car is booted!!!! The $29 charge on my card was NOT for parking! I still don't have an explanation of what it was for. I also prepaid my room but was charged again!!! I had to pay $125 to unboot my car and pay parking fees on top of everything else. The girl also told me it's not safe to walk to Bourbon street from there. The other newer check in girl told me this happens all the time and that the parking is never clearly explained. No real help when I emailed management. Also, it's hard to get a good sleep. Loud noises and housekeepers are loud in the halls all morning long. Not recommended

EASY check in , great location and amazing customer service from Charamine rooms are clean and comfortable

Robin Jones was a amazing Hostess. We came in with a large group she may accommodations for everyone, including getting transportation from the airport to the hotel, and to the cruise line. she also made sure that each one of our members in our group was well taken care of.

Morning staff was awesome! Charmaine and Ruby love them. Rooms are comfortable and have a pretty good breakfast. Location is great. Right by streetcar stop.

Great place and friendly staff located in the center on the warehouse district. Had a great experience at this place

Not a good experience at all. The hotel was dirty and nasty. You could tell there was no cleaning crew to maintain the floors clean in the lobby let alone in the room halls. The parking is NOT included so they charge $33 USD per night to park in the parking lot behind the hotel. The bed sheets were dirty as well, towels had hairs in them, walls are thin you could basically hear your neighbors conversations. You would think that specially during this time they would clean and disinfect everything but it seems that is definitely not a priority. Just see the pictures and I'll let you be the judges.

First things first, I don't quite understand some of these reviews. This is a Holiday Inn Express. If you walk into a Holiday Inn Express expecting the Ritz, that is on you. Moving on- My boyfriend and I spent one night here and it was perfect. From the start, we felt welcomed. Whitley greeted us with a smile and was as kind as can be. Great customer service and very personable. The lobby was clean. Looked like it was updated recently. Elevator looked like an elevator. Does it need updating? Yea but I'm not sleeping in there so it's not a big deal to me. The room was great. It was clean. Bed and pillows were SO comfortable. It was hard to get out of bed. Didn't eat the breakfast but it looked pretty solid. In summary, stay here. If you want something fancy, go somewhere fancy but if you're looking for an affordable, comfortable, clean, safe, welcoming place to stay- I definitely recommend this Holiday Inn Express.

Yes folks, please read reviews before you book a hotel. This is the worst Holiday Inn I've ever been in. It was bad from the time we entered the front door. No greeting or anything. We had to speak as if it were our hotel. Yeah, the front staff from Wednesday evening, Jan 18th, 2023 needs customer service training, or to find another job that doesn't deal with people. It's truly not difficult to find jobs right now. My room and bathroom had not been cleaned. The trash can in the bathroom was filled with used tissue or kleenex paper, and the sink and shower were dirty. Hair on the floor and 1 face towel were used. My tv didn't work, nor did the front call maintenance to ask him to fix it. The carpet in the room is terribly nasty, and the elevator had sticky stuff spilled on the floor. This is how they treat Holiday Inn members. This hotel has earned the #1 spot for the worst Holiday Inn in history. Congrats to you. I know this review won't change anything but at least the people will no what to expect.

Love the remodel and staff was excellent. Location is great. Standard king was smaller than expected but still comfortable.

this was honestly the worst hotel stay i have ever had. As the reviews say, it's a nice hotel if you don't look too closely. walking to the first room we checked into, the hallways had paste everywhere as if the hotel has been shot up? the door next to ours looked like it had bullet holes in it. we had room 323 i believe. In the room, while setting my bags down i noticed the night stand was greasy. i let it slide because it wasn't the end of the world. i turned to the desk type table and it was filthy. It had cup stains, water stains, table were greasy it was just disgusting. So at that point i checked the entire room. i NEVER went to a hotel and had to check the room to be sure it was sanitary how i did here. In the bathroom, the toilet handle was dirty, the shower had not been cleaned there was dirt all on the shower floor, the counters were dirty as well in there. and the worst part about it, there was SH** STAINS in the toilet. NOTHING in that room had been cleaned besides the bed that was made. We kindly went to the front desk and told Tynisha I believe her name was about our room. She was very nice, and said she was gonna place us in another room. she said she was going to place us in a higher up room with a jacuzzi. she ended up placing us in another room on the same floor, no jacuzzi. the day we checked out we found out the hotel doesn't even have jacuzzis?????? the second room she placed us in was 322. it was cleaner compared to the first room we were in. The counters were clean. but there was no trash cans, no body soap, and there was a big A** booger on the wall with a hair in it. We had been asking for the supervisor ever single day of our stay and not once has the supervisor been in. I should've known this hotel was no good when we were trying to check in and were standing outside in the freezing cold for 10 minutes because nobody was at the desk or answering the phone, then when she finally checked us in she told us that there is limited free parking, but we can park in the parking lot for $35 for 24 hours but our car will be broken into. PLEASE book else where if you're looking at this hotel, it is not comfortable at all. i would do zero stars if i could. shit was all broke in the hotel too, i could really go all day.

nice room, friendly staff. the layout took some getting used to. gym is pretty good, breakfast looked nice. Great location.

Tried to get a refund on a stay at this hotel and i only could get a 50% refunded. They are a not nice hotel and will not recommend them.

We did have a incredibly dusty vent and some scratched paint but aside from that the service was amazing, room was great, and amenities were great. With the hotel being express; it's exactly what you need for a quick weekend trip. Small but enough room, comfortable bed, cute little bathroom, free breakfast, a gym with moderate equipment. It was very peaceful, not loud hallways or lots of people interfering with us: We enjoyed our stay and would recommend this to anyone that's here for only a short amount of time! Whitley was amazing. We looked forward to running into her on our way back to the hotel. She had such a beautiful smile and energy! Thank you so much!

Stayed here for business. Our company arranged for is not to have us pay for parking as so many of us are staying here. They even gave us a letter stating this. I went to my car this morning-and there's a boot on my car's wheel. In addition, the hotel is not in a great area. The parking lot is not lit. There are so many trip hazards, and it would be easy for someone with bad intentions to accost an unaware traveler. The parking lot lobby entrance has no lights and is in a courtyard of sorts with no escape if someone were to be attacked. It's really a spooky experience. I did not feel comfortable walking around or going out to my car after dark.

DO NOT STAY HERE! 9 Vehicles owned by guests were vandalized in the adjoining parking lot to the hotel on our first night. The windows were smashed and The Holiday Inn Express St Charles refused to help in any way. They do not provide parking, this lot was one of the few options available. The cost for parking was approximately $100 per night. Air conditioning was sub par. Room was small. Decent breakfast. Stay somewhere with secure parking. Would Not Recommend Staying at this location!

If you stayed at this hotel between February 26-March 2 we need to find each other! We were the people that you stayed up with till almost 12am on February 27 after the bacchus parade in the lobby! I believe y'all said that you lived in Kewanne Illinois! But anyways, the hotel was just a great stay overall. Right on the parade router was during Mardi Gras makes it all of the fun! Cant forget about Ms. Whitley! 10/10 Receptionist!!!

I always appreciate staying at this hotel. The people working here are personable & helpful. Rooms are clean & beds are comfortable. Even though, streetcars are passing right out front very frequently, the screeching noises are not heard from the rooms. Also, not heard in the rooms are noises from neighboring rooms. Complimentary breakfast every morning. Close to everything you might want or need.