Holiday Inn Express New Orleans - Arts District, an IHG Hotel

The first room we got was 58 degrees, heating didn't work. The second room was smaller, the heat worked but not the TV. Your receptionist didn't know how long it would take to get the TV fixed. So, we switched room again. This room was even smaller, with only one chair (the desk chair) to sit on for 3 people. No counterspace in the bathroom and no towel bar, only a very small shelf in the bathroom, and a shower curtain that didn't reach the floor so you always got water on the floor when you showered. We stayed in that room for all 4 nights, but it was not an enjoyable stay. Also no bedside table or shelf on one side of the bed. In addition, the phone didn't work in the first room, and both first rooms had loose floor tiles by the door. Breakfast was OK but always out of something every morning. The last morning there was no milk (I asked), only chocolate milk. To summarize, a lot of neglected details, and a room that was too small for 3 people. Basically, the bed took up the entire room (room 804). Might have been OK for 1 person, but not 3. And the website lies about parking. It says you can self-park for $25 a night. Not true, you have to park in a public lot and download an app. There is no alternative to the valet parking operated by the hotel.

Rooms are tiny. There is no included parking and if you aren't careful, you could be paying up to $50 to park for one night. There is very little street parking available. Bed was not comfortable at all. The room was not in very good shape, the walls had a lot of damage. The staff was very nice. The breakfast was pretty good. One of the worst Holiday Inns I have stayed at. There was also no hot water. The front desk receptionist said it was because of the city having water issues. This doesn't make sense that just the hot water would be affected. So we were forced to take cold showers to start our vacation.

Overall the staff is super unprofessional especially the management. I travel a lot and can understand an influx of people will cause the staff to adjust so certain standards can dwindle. However from the moment we checked in it has been one issue after another. The cleaning of the rooms is subpar, most of the front desk staff are extremely rude, especially the valet service. The breakfast Overall is subpar. If you are looking for a hotel with standards this is not the hotel for you.

The room was decent. There were a few things that could be corrected, but otherwise, it wasn't bad. The floor needs to be repaired, the shower stall is dark, (no light available), the microwave sounded like it was going to blow up, toilet paper holder barely hanging on the wall, access paint on doors, no towel hooks. I knew the parking lot was a short walk to the hotel before booking, but I definitely hated the walk back and forth. Now dont get me wrong, I would stay here again, but these are a few eye sores and inconveniences I observed.

My favorite part about my stay was the shower!!! Omgggg. It’s like the hot water never stop getting hot!!! The dove amenities is the ABSOLUTE BEST!! I would definitely recommend this hotel to family & friends… the staff was GREAT!! Keep up the good work NOLA!! Valet manager Lay rocks!!!!

The service at this hotel is second to none. They helped to get me through the New Orleans snow storm which was a historic event. The poor manager had to be on site every single day in fact he stayed there. One of the workers there volunteered to walk to circle k for me and get me items because I'm disabled and could not go out in the snow. That was going over and above so they clearly are a great Hotel I highly recommend this place

We have been so happy with our stay this week. With the unexpected snow, the staff here made us feel welcome and helped in any way they could. Charmaine went above and beyond for us, thank you Charmaine!! Every single member of the staff here was kind and so positive. We will definitely recommend staying here.

The hotel has no hot water. we spent three nights bathing in ice cold water in the middle of December with Temperatures in the mid-30's. The hotel had no ice for two days. The bathroom was not clean and stayed that way for three days--they only changed the towels. for the price, I would expect much better. I definitely would not recommend this hotel to anyone.