Holiday Inn Express Puerto Madero by IHG

The location is wonderful for exploring Puerto Madero. Service was excellent at the reception, housekeeping, breakfast, and meeting break times. Rooms are nice and clean, and having the option of a firm pillow was wonderful! This gym was small but updated and had a beautiful view out the windows. This is a simple hotel - no big hangout area or restaurants, but perfect for someone on the go. It also worked well for a small meeting group. I would definitely stay there again.

I have been both a business and leisure guest at this hotel since the early 2000s. My stays exceed 60 times and my expectations are always met; as well with the owner's property in Santiago, Chile. On this "pleasure" visit I was accompanied by my 23- and 20-year old grandsons. Though my original reservation was for two, I arrived with an accommodation need for three guests. The front desk receptionist was very professional and made immediate accommodations to meet our needs. Thank you. As we spent the prior week in Patagonia, my grandsons especially liked the comfortable beds, warm showers and great breakfast variety. The youngest is a university student at Western Washington University - Bellingham, WA and was able to take this semesters final exams remotely. He did in the quiet of the hotels breakfast room (mid afternoon) on the good wi-fi service. If I seem high on this hotel, I am. Thank you for taking good care of me over the years. It's much appreciated. Thomas Taricco Sammamish, Wa USA

Over more than 20 years of staying at Holiday Inn hotels I have never interacted with such outstanding and helpful staff. From check inn to emailing me about items left at the hotel after our stay they were the most professional, helpfull and friendly staff. The room was clean and very conformable. The staff at the breakfast area was also very friendly and helpful. My only criticism is that the breakfast food though good was very repetitive. I could not have been happier with our overall experience..

The hotel is just OK. The room itself is Ok. The bed is nice. The bathroom needs a lot of cleaning and a lot of work. It would help if the hotel had an onsite manager instead of trying to manage this property from Chile and substituting people for real managers. Having a Holiday Inn license and being a real Holiday Inn are two different things.

It's in a good location, but it's an aging hotel with a low level of service. We waited about 10-15 minutes to check in, and the front desk did not acknowledge our arrival. Our housekeeping service was also skipped. Because of that we requested two new sets of towels. We were specifically asked if we wanted washcloths and hand towels, which we did. After a long wait, we were given one (old, thin) towel and told it was the only one available in the hotel. Furnishings are tired. Our status was acknowledged, but we were not given a choice of a welcome amenity and were not offered the free room upgrade.

This hotel was very nice and comfortable in a great location in downtown. The hotel staff were extremely nice. The breakfast was good. The rooms have outlets for Argentina, European or American type plugs. ||There was a leak in the first floor in front of the elevators. Not sure why there was a leak but it was being caught in a bucket. Overall it was a good experience and we loved the location.

My wife and I spent two nights at this hotel during our trips to South America. The hotel location is great with walking distances to many attractions, stores, and transportation. The room is very clean and comfortable. We enjoy the 24 hours self-serving snack bars!

Location of the hotel is rather good. It's not in Puerto Madura but close to it. It's also close to the center and Florida pedestrian shopping street. Galerias Pacifico shopping center is few blocks away.|Hotel itself is not very special. Room was shabby. There is no closet but stand in the bathroom (sic!). Shower in a bath (with shower curtain). Bed was good. Safe in the room was not operating. No international (English ) tv channels.|Breakfast was not extensive but everything there was fresh and good.|I wouldn't select it again. Perhaps I'll take Hilton Puerto Madura instead.

Good location, walking distance to main areas of Buenos Aires and Puerto Madero. Always clean and good service. Breakfast which is included is simple but does the job. Prices are the same as here in the US which is crazy because of the exchange rate for the Argentinian Peso against the USD should make it like pennies when paying in USD. Other than that, I don't see anything that would change my mind about where to stay whenever I visit Buenos Aires.

We were three couples and booked three different rooms. Two of the couples had to change rooms due to maintenance issues and incorrect bed size. Over the course of the stay, we saw five different rooms total. The lack of air conditioning throughout the hotel common areas and all five of the rooms (weak air conditioning and dripping air conditioners that flooded carpet) is really unacceptable, especially when the summer heat outside is at dangerous levels and there is no pool on site for cooling down. This is a very serious issue that threatens health. The rooms stay humid. All of the clothes in my suitcase stayed damp simply from the room environment and mold spots were growing on towels and carpet. I got on the plane and tried to use my cardigan but it was still wet from the hotel air. Air must be fixed and carpets should be replaced with even a cheap vinyl. The mold growing in the carpet does a number on the allergies. The hotel is not a good place to come back after walking around in the heat all day to relax and cool down. Very expensive considering the lack of simple comforts. Pros: many of the staff members, including security were extremely friendly. The breakfast was very good with nice variety, the location is convenient. We will not be staying here again due to health risks.