Holiday Inn Express Puerto Vallarta

We stayed for 18 nights and our room was nice, no view but nice size. The breakfast is very good and the staff that work breakfast are Great! The housekeeper on our floor did a good job when we asked for our room to be cleaned which was only 5 times. Our complaint is that we walked past the front desk daily more than once a day and found the front desk staff to be the least friendly people in the hotel. I was not Looking to make friends but a “Hola” once in a while would have been nice. Location is close to the very touristy Marina. There is a public beach walkable from the hotel at the end of the runway. Public bus stop is close by too. The pool and hot tub area were clean and towels were restocked by the staff. The hot tub was never that hot and filled with flies but I still used it daily. The pool was sometimes warmer than the hot tub. We were not at the hotel for the incidents in Puerto Vallarta that occurred after the death of El Mencho so I don’t know how the hotel reacted. I know we were not there for 2 nights and no one seemed to notice!!

Trying to provide a balanced review. Our room was clean and was serviced (housekeeping) well. Hotel overall was worn and broken, particularly the pool and jacuzzi area. Breakfast buffet middling and coffee is outright bad. Biggest disappointment was the service. Platinum elite, but no effort made for us to feel special. Welcome gift the same two bottles of bad-tasting water left in the room each day by housekeeping. Worst was that they offered to move us to the newer holiday inn (not express), but made the offer through the “WhatsApp” app on day of arrival and didn’t mention it when we checked in. When we noticed two days later (6 day stay), they said it was our fault and when we suggested basic customer service remedies (like providing a voucher to try out one breakfast at the other hotel), they just said no. Offered to maybe do something “on our next stay” at the hotel. Probably not a good choice for group bookings or conferences where customer service is important. That goes for the newer holiday inn “marina and golf” as well. Walkable (close to airport and near enough to marina cafes and restaurants), but walking is unpleasant due to dirty, narrow and broken sidewalks and lots of traffic.

I stay at a lot of Holiday Inn Expresses. This location was not as nice as any of the others I've stayed at. The biggest difference at this location was the service. I guess it's because the American Holiday Inn Expresses have a much better staff and provide much better service. Mexican managed hotels just tend to be lacking in great service. Most hotels I've stayed in in Mexico we're much better managed than this one. My stay was disappointing.

This hotel randomly cancelled our reservation without notice. Horrible way to end our honeymoon - will be avoiding Holiday Inn moving forward. We had booked on October 25 for the final night of our honeymoon on January 9th using booking.com - when trying to confirm our check-in time on the day before, we contacted the hotel and were informed that our reservation had been cancelled. Booking.com still had the full confirmation information in their system, so had not been notified of the cancellation despite it being less than 24h prior to our planned check-in. Holiday Inn / IHG then told us the hotel was fully booked and that they could book us in a different hotel at an increased rate. Frankly appalled - we would have showed up and been told by the front desk that we did not have a room.

We are currently here and our room was dirty upon arrival. We are too exhasted to do anything about it and have an early flight, but if it weren't such a hassle I would have asked to switch. The side tables were filthy with wet cup marks and 2/3 drawer fronts have boogers on them. Really quite gross. Luckily the sheets look clean and the toilet was clean. Besides that though not sure what was done. Reeked of bleach when we got in, and then once that subsided it smells musty/moldy. AC works well but is very musty smelling and has dust/mold on the outside cover. Wouldn't stay here again. Also they were a little pushy with the "upgrade" trying to get us to go one block down to the suites. We booked this one because it had better reviews and we had just taken a taxi here with all our bags.

In dire need of maintenance. Water pressure and issue, hot tub still not working, no jets,pool is warmer! Had to go down four floors to get ice. 6th floor machine does not work, 4th floor machine only works for about 12 cubes of ice.Towels all need replacing, most are worn and tattered. On a positive note, staff are friendly and room was spacious and quiet

The steps by the pool and hot tub are very smooth, there is NO anti-slip finish on them. I fell and bruised myself rather badly. To add insult to injury, the hot tub doesn’t function and the pool is ice cold. Lots of sand and dead bugs in both. We stayed here last year and all was good, not sure what changed.

had to change my booking and it was near impossible to get ahold or front desk and management despite several emails sent, phone calls made. was coming from Canada and tried for 2 weeks before upcoming trip to get ahold of the property with zero success and lost out on my money as i paid for the room before hand.