Kris E.
Yelp
This is a review of our stay in the king bed suite, or the "presidential suite" (room 262). We checked in 11/9/21 and checked out in the morning on 11/12/21 (3 nights).
Our stay was a prime example of "skimpflation." Pay the same dollar amount but get less value.
It's important to note that the suite is in a separate building, on the second floor, in the middle of the hallway. It is as inaccessible as you can possibly get. There is no elevator, so you're looking at dragging your luggage up the stairs. I don't understand why their nicest room would be in a building that doesn't have an elevator.
We ran out of toilet paper halfway through our stay, and when we called for more, we were told that at the moment they were too short-staffed to send someone, so we'd have to walk to the front and get it ourselves. From our room at the top of a separate building.
The most frustrating thing was that after two days in the hotel, our keys stopped working. So after a day full of hiking, covered in dirt and sweat, we had to drag ourselves the long walk to the front desk, again, to get new keys. Our interaction was:
"Hi, our room key isn't working, I think it was deactivated."
"It probably wasn't deactivated, it probably just expired."
"Why would it expire?"
"I don't know, I didn't set the key up."
We had PREPAID this expensive room, we had already forked over the full value of our stay, but our keys were scheduled to expire before the end of it. The girl didn't even apologize for the inconvenience. She just didn't care or see why this was not okay.
Upon checkout, the same girl with short spiky brown hair was at the front, and she stared at us blankly as we walked up, did not even say hello, did not ask how our stay was, nada. I can't even begin to tell you how much she did not care.
As far as the suite goes, it was fine. It was pretty but impractical. The wood furniture, open space, and large windows do dazzle the eye initially. It looks very luxurious with a nearly full size kitchen. However, you tend to realize that it doesn't make sense.
-The window shade doesn't fully open.
-There are over a dozen kitchen cabinets and drawers but no dishes, as if guests bring their own.
-There is no table to eat at in spite of the large kitchen area. There's a little desk, but two people can't sit there together. Why use the space in the room for a kitchen if not in anticipation of guests having meals in the room? Why not make the bathroom a little bigger in that case?
-The tiny bathroom has nowhere to hang a hand towel near the sink. Like it didn't occur to them that after washing hands, you must dry them also.
-The bathtub is large and has jets, so you think it must be pretty nice. But then you turn on the shower and the water pressure is comically weak. Hotels always have weak pressure, I know the drill, but this shower takes the cake.
-The lighting is very dim in the bedroom and living room, so you have to wait for sunrise if you want to see anything clearly.
I don't recommend spending your cash here. We had the fanciest room and we really didn't like it beyond the visual dazzle. The Hampton Inn next door has nicer rooms and better customer service for a comparable price.
