Holiday Inn Nashville-Vanderbilt (Dwtn) by IHG

Our room had a lovely balcony view of the Parthenon. The room was very clean and comfortable. The pool is very nice as well. The lobby is very modern with seating and game areas for family / kids. The staff was incredibly kind and helpful!! It was just an absolute pleasure! The only thing I can think to recommend for improvement is to say they could stock sunscreen in the convenience store, but that's not a huge deal. Absolutely loved it and I will stay there again the next time I'm in Nashville! Local restaurants and shops are close enough to walk and the Parthenon is across the street!

Me and my friend had a great time here! We were able to check in early no problem on the first day and our room was always clean and well maintained. The staff was beyond friendly and willing to help with any question asked. The complimentary shuttle was also a huge plus and well worth the price of this hotel. I would stay here again if I was in Nashville.

It was a pretty decent stay! Clean, no bugs, laundry was a bit scratchy but, whatever, right? It was great value for the price! Buffet breakfast was really good and I enjoyed they're barista bar. Saw there was a nice outside pool but I'm shockingly Caucasian, so gave that a miss. All in all, a peaceful and uneventful stay.

Everyone was very nice and helpful. Breakfast was good every day. The server was great and helpful; I think his name was Joe or Josh. The shuttle guys were great too. Front desk was good too. We enjoyed our stay not far from downtown. Hotel was clean. Can't say anything bad, we would go back.

On July 13th and 14th, my friend and I stayed at the Holiday Inn Nashville-Vanderbilt (Downtown) while his wife was at Vanderbilt Medical Center for a few days. The room was clean, the beds were comfortable, and the shower was excellent. On Sunday evening, my friend wanted to show me around downtown Nashville, so we took advantage of the hotel’s shuttle service. Josh was our driver, and he was absolutely fantastic — very personable and friendly. He gave us great suggestions on places to visit and tailored recommendations based on what we might enjoy. Josh was also very attentive to our schedule. If he said he’d be there in 20 minutes, he was right on time every time. Thank you, Josh, for shuttling us around and making our trip more enjoyable. And thanks to the staff at Holiday Inn for maintaining such a clean and comfortable hotel. I would gladly stay here again.

We had a wonderful stay at this hotel. The room was very clean and comfortable. Nothing fancy but exactly what we needed including comfortable beds. The shuttle service was excellent. Took us to Broadway and picked us up. Shuttle also took us to the Rollin Jamboree at the Moxy Hotel. Every driver was excellent and we also appreciated Jason on the shuttle. Would definitely book here again.

I loved it here. Everyone was so kind! Our room was cleaned every day. The servers at the restaurant for breakfast were so kind and polite. The front desk people were very kind. You can store your suitcases there throughout the day if you check out early and you have a late flight. The shuttle service was a lifesaver. It goes from the hotel to downtown and other locations all day until 11:45pm-ish. You just call him and tell him you're needing to get picked up and he'll be there. I can't remember their names but they were all so kind. The valet guys were so awesome too and so friendly. Kyle and Gavin were so nice and we had great conversation! Overall lovely experience, safe, clean, and conveniently located. I will be booking here again if I ever come back to TN! Yay

A great hotel and with great service too. I had gone through their Sales Dept to book a wedding block. They were incredibly easy to work with and very accommodating. The woman who had been helping me for months was relocated to another HI I was assigned a new contact, Atiyyah, with little time before the event. Atiyyah was amazing. She checked all the previous paperwork to confirm they had what they needed for our guests to have a seamless check-in/parking etc. I thought the communication with the previous sales rep was good, but Atiyyah knocked it out of the ball park. I stayed at the hotel myself before our event--in town for another reason. Atiyyah made the reservation over the phone and made sure all my requests were noted and I was taken care of. Tamyah checked us in. She was very pleasant confirming the reservation requests--bed size, and ADA room. Once to the room, it was missing a small room detail (personal preference)--I called Tamyah and let her know. She was so kind, offered us a new room immediately--brought the key up to us and escorted us to the new room--which was perfect. Atiyyah and Tamyah went above and beyond for us and for my guests during the wedding weekend. The hotel was always clean and well staffed.

This was the perfect little Holiday Inn, as you walk in you're greeted by a spacious lobby with games magazines and plenty of seating, self serve store, a coffee/food shop, and Commodore Grill, all whom are staffed by very friendly individuals. I did not eat at the Commodore. I met an exceptionally kind lady named Yetta who worked in the coffee shop. She conversed with me and my mom about the area, what's cool, where we were from, etc. She also gave us 3 free passes to visit the Parthenon which was super cool. Definitely recommend (and it's AC) She is a prime example of what it looks like to go above and beyond in the customer service industry. I wish every employee of every hotel was like Yetta. I can't say enough good things about her. There's also a shuttle that goes anywhere in a 2 mile radius from the hotel for free! (Please tip the driver) I wish I got his name but he was extremely pleasant also. Room was clean, smelt fresh, and had cold AC to save us from that Nashville heat. The housekeeping staff was pleasant as well and provided us with extra towels and pillows upon request. Would definitely stay here again without hesitation.

Clean hotel, comfy beds, friendly staff and good food. Loved having the shuttle to take us to and from downtown.

This Holiday Inn is safe and close to Vanderbilt; the beds are very comfortable and clean. Bathrooms are clean. My only complaint is that the carpets in the hallways and rooms really need to either replaced or thoroughly cleaned. No free breakfast. Will stay here again though.

I visited Nashville twice and chose this hotel for both of my stays. Overall, it's not a bad choice. I loved the free shuttle service that goes downtown, and the room I had was very clean and looked nice. The beds were too firm and stiff for me, though, and we were waiting a while in line to check in. But I think the next time I'm in Nashville I will choose a different hotel.

The hotel was very nice, clean and quiet. The highlight of our trip was our courteous shuttle driver Jason Corlew. He was a safe driver, knowledgeable about things to do while visiting. Would highly recommend him and ask for him personally if visiting and staying at the Holiday Inn Vanderbilt.

I stayed here as a prospective PhD student at Vanderbilt, so my room was completely covered by the university. Overall, it's what you'd expect from a 3-star hotel: you have what you need but it's by no means the pinnacle of luxury. The bathroom could use an upgrade but it was fine. Despite the mediocre accommodations, I would say that I had a 5-star experience staying here! I was treated with the over the top Southern hospitality by the hotel staff and restaurant staff. They helped me when I had internet issues and they held my luggage while I was out exploring Nashville. Pro tip, you can ask the front desk for a free ticket to the Parthenon museum across the street! The free shuttle from the hotel to downtown Nashville was awesome, the guy that drives it was super nice. You literally just call him whenever you're ready to go. Overall great location close to Vanderbilt if you have business there and they have some very friendly people working there. I would be happy to stay here again if I visit Nashville again! :)

Stayed here for three nights while on vacation in Nashville. This was my first time visiting this city. The hotel lobby was nice and definitely very lively. Our few interactions with hotel staff were positive. You needed to use your key card in the elevator to get it to work, which I appreciate because there were definitely some unsavory characters in the area outside. My boyfriend and I walked across the street to the gas station after dark and even while I was with him, I was approached by weirdos in the street. Ladies- I would recommend staying on/near Broadway or a busier area if you plan to walk around after dark. The creeps in the surrounding area were very obviously locals and not just drunk/obnoxious tourists. I did not feel safe. I was parked across the street at one point on a different day and saw two homeless men catcalling a woman walking by, in broad daylight this time. It was very uncomfortable. Once we were back at the hotel for the night, we stayed in the room. Lots of people in the halls at all hours of the night, drunk and partying, yelling. I wasn't super bothered by that but it might be bothersome to someone that has to be up early or can't sleep with noise around. We took an Uber to the touristy places we wanted to go downtown instead of driving ourselves. It was less stress and a short, cheap ride. Not to mention the parking situation is obnoxious at the hotel and you pay $30/day on top of your booking price. I hate that some hotels are doing this- just include the parking in my room fees! We paid a lot of money to stay here so I feel like the parking should be included. They did offer a shuttle service from the hotel to attractions within a certain mile radius. We did not use this service since the Ubers were so cheap. The room was nicely decorated and the furniture was cute. I didn't care for the bed- I woke up with very sore back and hips each morning. The toilet paper was dollar store quality. I find it hard to believe they're saving money with such low quality paper given the amount you have to use. My biggest complaint was the lack of cleanliness. I understand this is a holiday inn express so it's not going to be super fancy, but I do expect things to be clean. If you can visibly see something dirty, that's unacceptable. The bathroom floor was dirty and had long brown hair on it, so it didn't even get a sweeping between guests. I know it wasn't mine cuz I have white blonde hair. There was another part of the bathroom that had weird, black fuzzy stuff coming out of it. The rooms need some TLC and a deep cleaning. I know it wasn't just my room cuz I over heard another guest in the lobby telling an employee that she thought she had black mold in her room as well as dirty grout. From what I heard, the employee told her they'd send someone up to clean. It made me paranoid the whole time- was the bedding actually changed between guests? The towels? Just makes me shudder to think about. I didn't order food while there, mostly because I was weary about the cleanliness issue, but the menu options sounded good. No continental breakfast or anything offered. Overall, it was okay. I don't think I'd stay here again mainly because of the cleanliness issue. If they did a better job with that, I'd probably give it another try.

This Holiday Inn Nashville-Vanderbilt is right behind Vanderbilt's stadium. This hotel offers free WiFi, complimentary shuttle within a 2.5 miles radius (which we did took full advantage of), is dog friendly ($150 refundable fee + $50 cleaning fee per stay. Up to 2 pets per room, with pets weighing no more than 80 lbs) and has complimentary use of the washer and dryer on site (if you didn't bring your own detergent and dryer sheets, you can purchase them in the laundry room). There is also a gym on site that is small but serves its purpose. But this hotel does not provide free breakfast but does have free coffee and hot apple cider. There is also a small coffee bar and The Commodore Grille open for breakfast, lunch, dinner. There is also nightly live music at this restaurant with some really great hidden local talent. This hotel also charges for parking ($25 per night for self parking, prior to tax... and yes they tax parking). My husband, our little girl dog and I enjoyed our stay for a few nights that we ended up staying again about 2 weeks later (we visited Nashville but also did a road trip to North and South Carolina and Georgia and then came back to Nashville to finish off our 2.5 week trip in the south and flew out of Nashville). When we first checked in, the employee who was helping us was not very friendly and I think she was a new employee since she didn't know how to check us in and did a horrible job of explaining how to use the parking permit to get in and out of the parking lot. But all the other employees we interacted with were very friendly. During both our stays, we had a comfortable sleep but I did think the bathroom was a little on the small side. Overall, I enjoyed our stay and would consider staying here again.

Filthy old and tired. Move on. Told the front desk about the chair and showed the the picture, she said she wouldn't sit in it. It was still there when I checked out. They don't care.

Dingy, old, needs update. Self parking was a nightmare, it seems to be shared with service vehicles from Vandy. Check in was quick. My room was on the ninth floor w/view of the Partenón. The room was dark, heck the hallways felt dark and outdated. It was so small you could barely walk between the bed and the tv armoire. The bathroom, oh goodness, I couldn't . It was literally the size of a pantry closet. I can't attempt for its cleanliness as the lights were so low, you could barely see. Lets just say this is by far the worst IHG property I have been! The sad part of all this is that I paid good $$$ for this room. At around 1130PM, the room next door went from the hallway to the balcony , and starting screaming at the top of their lungs. Then proceeded to party the room, bounce off the walls and scream till about 230AM. I had to be up for a meeting at 8AM! I considered not even bothering with the review ...Why?Well, on my way to the hotel, Ivy - my concierge- txted to ask how my check in was. I was surprised of the question as I was still 4 hrs away from the hotel. When I told her she asked if there was anything she could get for my needs and I gave her a few items I needed. Upon my arrival into the room, I was pleasantly surprised to see that she had taken care of the items and they were waiting for me. So Kudos to Ivy!! The only star this hotel gets from me. On the other side upon checkout, I received another txt from Ivy. At which point I explained to her all the things that had gone wrong the night before. I never heard back from her.... That is disappointing!

If you love cockroaches by the pool, and rooms that are old and falling apart, then this hotel is the one for you. While I have stayed at worse, I would highly recommend you look elsewhere where for your stay. On top of the already overpriced room, at the end of your stay you will be charged a $23 resort fee for every night you've been there. Pool was dirty. Commodore breakfast was decent. Wish I would have booked else where for our stay.

Rooms stink of moldy carpet. Carpet needs to be changed to get rid of the smell. Instead, they spray a chemical on the carpet to hide the stink. Doesn't work. Not recommended.

Usually a holiday inn is a safe bet but this one may be an exception. The lobby is unimpressive and doesn't have much of a reception area. The room seemed clean enough but the bathroom definitely needs some work. The shower floor was dirty enough that I was hesitant to even use it without shoes. There's no complimentary breakfast offered at all here but there is a pretty reasonable restaurant on site. The parking lot is a tight squeeze but that's common at most places in Nashville. The heating/cooling system is the old school vent on the wall type that you see in lower end hotels. Overall it was a cheap place to stay close to Broadway and the college but I probably wouldn't stay there again.

Terrible, me and my family checked in and charged us 2 times!!! And gave us the wrong number/keycard 2 times!! I do not recommend this place at all!!

My wife booked a room here because we were going to help our daughter move out of her dormitory. I flew in that morning and made it to the room at the end of the day. The sheets and the room were damp like they were having some type of ventilation problem as compared to a biohazard issue. When we got up the next morning to drive home, we went to shower and there was not any hot water. The poor woman behind the desk told us that the lack of cold water was a regular problem and there was nothing that could be done. If it is between this hotel and a park bench, save yourself the misery and pick the park bench.

I have no complaints from our recent 4 night stay. Came into town for the Bills game and stayed a few extra nights to site see. Everyone was friendly and prompt from check-in, service, and the shuttle guys. The shuttle was a huge bonus I didnt know about when we booked. These guys were awesome and would pick up and drop off anywhere in the radius. They gave little tours too. Location was good right across the street from the Parthenon. Everything was clean and they provided cleaning any night you wanted whether it was every night or just when requested. The self parking was good right behind the hotel with in and out privileges. $22 per day wasn't terrible compared to other places.

There's a lot of pros and cons to this hotel. It's very close to downtown and Broadway and right next to Vanderbilt. The location makes it a very convenient option. Shuttle service is nice but kind of hit or miss. For example on our ride out to Hattie Bs the driver explained that while picking people up they'll make multiple trips however many times they need to in order to pick everyone up (the van holds maybe 10 people and oftentimes there's a large amount of people riding) so long as you call by 11pm or so. He repeated it several times while talking to the group and said pick up spot is the same place as drop off. So after eating at Hattie Bs and checking out stuff in that area we call the driver about 15 mins before cut off. He didn't answer the first couple of tries so I had to keep calling back. He finally answered and said he'd be by to pick us up but it might be awhile; we responded saying that was no problem we'd be where he dropped us off. We saw a holiday inn van go down the street over from us, but again, it was said pick up was where we were dropped, and we didn't want to walk over there and it not even be the shuttle for our location of holiday inn. So we stayed exactly where we were dropped off. We waited almost an hour and then finally called an Uber. When the Uber driver was dropping us off we saw the hotel van parked in the parking lot for the night. So we would have been stranded if not for the Uber. We got a king size bed and everything was very clean. Holiday Inns in general usually have a consistent quality of cleanliness and this location is no exception. Bed was super comfy and the mattress was probably better on my back then the mattress I have at home- and it wasn't cheap. The pillows are great in that squishy-but-not-too-soft way. I liked the dove products that were available as their toiletry options. Cable tv options were sufficient. The balcony railing did not feel safe and I wouldn't trust it to lean on at all. So please be aware of that. Tap water out of the faucet also tasted really weird, BUT they had a little room on our floor that has free water bottles and some soda options. There's also a keurig in there and fresh fruit. Looked like they had cereal and some oatmeal packets in there during the mornings. Since the hotel doesn't provide a free continental breakfast like other locations, it's nice that they at least have that. If you don't want/plan to pay for parking I would suggest finding another hotel. We paid for the self parking available in front of the hotel. There's no free parking options available close by, so just make peace with paying or go to a different hotel. There's a coffee bar downstairs and the Commodore Grill. Which boasts live music 7 nights a week. In Nashville, with booming music and rowdy drunk folks this was a great option for anyone wanting a more low key/relaxed experience. Also very nice spot to get some pregaming beers in before going out for the night. Did not get to try the food. They have breakfast options until about 11am and then dinner options starting at 5pm. We of course got hungry during that 11am to 5pm window so we got Ubereats instead. The payment process was a little funky. My husband paid in full before our stay but on our first night there was a charge at like 2:30am for $80 something dollars. We immediately spoke to the front desk about it who said it was a mistake and refunded it. The second night the same thing happened but it was a $70 something dollar charge. We again asked the front desk but this time they said it was just an authorization charge and would be refunded. So make sure to keep an eye on your receipts and your credit card charges. Overall I would probably stay here again because of the location, but it wouldn't be an enthusiastic return.

Attending a Nashville Hockey Tournament with kids, forced to stay at this hotel as part of stay and play travel hockey, but hotel refused to provide a space , un-utilized conference room area. for them to play knee hockey and hang out as a team, no hockey sticks allowed in rooms as part of luggage. had to stay in bell room, No problem taking our money but treat the hockey tournament kids and parents like crap. We don't care to stay!! If you're bringing your team in town for the local hockey tournament, avoid those hotel ! Not worth the money! Drunkin puking adults ok.

As a former employyee, i was let go because i did not want to partake in deceptive business practices. There has been an issue for months in this hotel with no hot water. Knowing this and not allowing us to i form the guests us outrageous. The elevators are alwaus broken, the key machine to make keys never works either. They allow the front desk staff to plug in electric heaters when its 85 degrees ourside and when i voiced my complaints i was told im rhe only ine complai i g about these issues. The mgmt is subpar and they fired me based on 1 error on a check in. The hotel is filthy and has a rofent issue as well. Save your money people, unless u want a cold shower in a smelly room!!

Headsup, I guess this is actually owned by the Vanderbilt University system. It's an old hotel that needs many updates. My room was by the elevator which is always an issue as you can hear the elevator. looking at the floor map it looks like the single rooms are by the elevators. there is a restuarant that has live music every evening. breakfast is either quick from the coffee shop or a full breakfast in the restaurant. my egg sandwich was still cold when i bit into it. oh well. i didn't have time to let the cafe know. there is a well-stocked open space store by the check in desk for your last minute needs.

Josh was our Shuttle Driver all week. He was great! HI is lucky to have him! All the employees were very nice!

Overall everything was pretty much fine except one thing. After my first night there I woke up a little itchy in the shower but overall nothing to concerning. The next morning on my way home I was increasingly more and more itchy. I woke up the next morning at home covered and covered in bug bites. I visited a dermatologist and have confirmed that the room I stayed in had bed bugs. I would absolutely never stay here again and I advise anyone reading do the same. Terrible experience I never wanna relive. If you don't want bed bugs, DONT STAY HERE!

So apperantly this hotel charges extra as a military discount by approx $70 How does this work ?

One of the best hotels that I've stayed in. The staff is super accommodating . I had an issue with the AC & when i called the front desk they immediately got in contact with the engineers to come and fix it . There is a Restaurant on site that is open until late in the night and has great selection of performers. The food is decent . As well as a shuttle that takes you back and forth to Broadway & stops in between . Around the hotel are plenty of eateries, supermarkets, coffee shops, clothing stores etc... it's like a mini mall surrounding the hotel and its right across the street from the Vanderbilt college /stadium .

We stayed for 5 days during a heatwave. The Holiday Inn was almost the best part of my stay in Nashville. Why? 1. 7 days a week live music (The Commodore) We went on a Tuesday and it was a great group of people, excellent music. They had open mic after the set and those were wonderful too. Our waitress was very kind and attentive. 2. Extremely kind and helpful staff overall. Upon arrival, we were greeted outside and the door was opened for us and our luggage taken out of the Lyft. When we settled in, we asked them for places to go, where to order in, etc. and they never seemed bothered and even followed up the next day on our food choice! It felt like a small town within the hotel. 3. Kind Guests. I needed to mention this too! The guests were very nice! Hotel elevator chat was filled with suggestions and well-wishing's for our trip. 4. Shuttle. Shuttle was great, able to get around the key points of interest and picked up in a reasonable time up until midnight. Nice drivers. We ventured out at night. During the day, as soon as you walked outside you were hit with an intense oven wave of heat. In fact, walking across the street and back, my shirt was covered in sweat. 5. Room. Room was nice and cool. Beds were clean and comfortable. Shower had nice water pressure. The mini fridge, while on max, did not keep the drinks super cold. However, we went to the ice machine and all was well. Due to COVID, room service did not come every day. Regardless, if you requested anything or stopped them in the hallway there was no issues getting what you needed. 6. Pool. Pool was clear and very clean. We had the pool to ourselves at least half the time. The other half it was shared with 2 or 3 other people. 7. Walking distance to places. We also went to The Local for music and food (Both amazing!). We visited the park across the street and toured the full scaled replica of the Parthenon. The downside, sad, and unavoidable, with any "big' city, there are many homeless and at night they were in the park across the street which deterred us from taking a night stroll. During the day, they mostly kept in almost a "designated" area.

Everyone was very friendly and loved our furry family member! Thanks for helping make his first trip a great one! Music in the restaurant was excellent and the drinks were great! The room was clean and the fitness center had everything I needed. Thanks, y'all!

Hotel has a lot of work going on. No parking for guests. Our room only had 2 of 4 AC VENTS WORKING. Shower was moldy & dirty also handle broken. Stains on carpet. Hair and stains on sheets. 1/2 roll of toilet paper in bathroom, no additional rolls. Location is convenient to Vanderbilt.

This is an average hotel, with little to no bells or whistles. Our room was on the smaller side, and it smelt a little crazy at first. We cracked open our balcony door for a good 30min and the smell dissapeared for the entirety of our stay. We were only really in the room to sleep, and get ready so we didn't do a deep dive into all the things that the room offered. The location is just right, especially if you have a car. It's about a 10min drive to Broadway. It's proximity to Vanderbilt wasn't a problem either. If you don't have a car, the hotel also offers a shuttle service. Ask the front desk for a list of all the places that the shuttle stops! Parking was a problem for me. But, it's also kind of a problem for the whole city. You generally have to pay to park EVERYWHERE. The hotel was no exception. You will have to pay to park in the hotel's back lot. It'll run you $22 per day to self park. If you're fancy, valet will cost you a couple extra dollars. You can get away with parking on the street near one of the meters as well if you find an open spot. The meters are only monitored Mon - Sat. The times vary, but from what I saw most are monitored from around 7A - 6P. Check it out for yourself. Overall if you're on the go like we were, then this could be the spot for you. The staff is extremely nice and helpful, and the hotel has all the basic amenities. It's great for a quick weekend stop in Nashville.

This hotel advertises a shuttle service which is totally misleading. The shuttle comes around every half an hour and is way too small to handle the number of people at the hotel. Also, the booking of the shuttle is confusing. We were told by the front desk thatit was on a "First come, first serve" basis. Then the driver sails they book by reservation and basically called us liars. Then there was no manager on premises to speak with. Bottom line - Do not Book this hotel based on the shuttle service!

Great staff, and the most comfortable (hotel) bed I've slept in a long time. Room wasn't quite ready when we arrived (around 4pm), but the wait was short. Had a nice meal and drinks in the lounge later; server was great. I also appreciated the monitored parking lot, as I had a rooftop carrier and hitch rack that weren't exactly secure as they were.

A great place to stay. Having rides to/from the downtown made our experience great. Josh was an amazing shuttle driver. So accommodating :) 10/10 great place to stay in Nashville

Check in went well, friendly staff, nice room. One major complaint: a guest vomited outside our room and several other places in the hallway. I reported this to housekeeping 1st thing in the morning. Dried vomit still there when we returned later that afternoon. Reported to front desk. Was still there when we returned from dinner. Reported to front desk again. Still there when we checked out the next morning.

I liked this hotel so much my whole family decided to stay here for the Vanderbilt graduation this past weekend. Again, we really had a great experience! The service is exceptional! Gavin really went above and beyond, helping my family get rooms near each other, helping me get in a bit early so I could crash after a long work shift prior to my flight, and even helping my dad get the sixers game on in the lobby! Besides the convenient location, and xfellent customer service, and clean rooms, the amenities like the shuttle service and pool really make this a great option for anyone looking to stay in this area of town.

Decent hotel not far from all of the action of Nashville. It is located right next to Vanderbilt, in fact you can see the stadium from the back of the hotel, and it is also right across the street from The Parthenon. We could actually see it from our room. The lobby is updated and clean. While the room was small, it was well appointed. I found it hard to get the room to a decent temperature however. It was either too hot or too cold and there was no in between. The hotel bar/restaurant has live music every night and that was a fun little unexpected addition to the hotel. They also offer a free shuttle that will take you anywhere within a 2.5 miles radius of the hotel!

I originally stayed at this hotel for ten days late May '23-June '23. That stay was ok; a stressful stay during a stressful situation at the time. I reviewed that stay on Trip Advisor and had communicated with IHG rep, Amara, about the stay. Trip Advisor won't let another review be submitted for three months, so here goes a review on Yelp for the second stay, July 2023. I told myself to stay at this hotel one more time with an open mind. Due to complications from the accident that occurred late May, readmission to VUMC occurred in early July. Again, another stressful time for us during this stay. If you are involved in a stressful situation, stay away from this hotel - it'll just add to your frustration. In the lobby, looking at counter-far right, I didn't get her name, but she was the one who was working this area at 6:30pm on 6.6.23 After getting to our room and adjusting the wall thermostat, the air conditioner did not seem to be cooling. We even set it to its lowest setting. No difference, but it would click on and off. On our way to dinner we stopped by the front desk and spoke with the lady working the far right desk as mentioned earlier. We explained it didn't seem to be working and that it turned on and off. When we returned from dinner it still didn't feel any cooler. We checked to see if someone had checked it out while we were out and were told yes, but they'd have him come by again. The maintenance person came back and he stated that when the original order he had been given stated "Conditioner" - not AIR conditioner - so he'd originally brought up hair conditioner. He checked out the AC, opened the controls on the unit itself, set it to 60* and it began cooling. Simple fix. That's great. But there's a sign on the unit itself on the controls that states "use the thermostat on the wall". That's why we didn't mess with the controls on the unit. Not knowing what the doctor appt would involve the following day, we decided to request a late checkout. I called the front desk & spoke with the same employee as mentioned above. I requested the late check out, to which she stated " I can't find you in the system". If we can't be found in the system, how were we in a room? Then she told me to come down to the front desk between 8:30-9 the next morning and tell them. What good is that if we've asked for a late checkout? Then she said "oh! I found you". So the late checkout was complete. On to Friday...July 7, The appt at Vanderbilt Med Center was at 12:45pm. We returned to the hotel at 11:45 am to retrieve our belongings. The room key did not work, it blinked red. I went to the Front desk, they reset the key. I went back to the room and again, the key did not work, it blinked red. Yet again, I return to the front desk, explained it still didn't work. She didn't reset the key, she asked the engineer to come up, she stated the batteries may be dead. The engineer came up, and he stated it was the key needed to be reset since it was blinking red. He let us in with his access. We had given ourselves plenty of time upon our return to get our items out of the room and get to the doctor appointment. This unnecessary key mishap made us late to the appointment. We stay at Holiday Inns all over the country numerous times throughout the country and have never experienced such a fiasco associated with a late checkout request or a key issue. The doctor appointment required a few more nights' stay, but I will be staying at a Hilton for those nights. We tried to give this Holiday Inn a second chance after the first messy visit in June. This second visit proved not a lot has changed.

We are staying four nights at the Holiday Inn. It is conveniently located within walking distance to Vanderbilt University. Our room was clean and quiet. We had a great view of the Parthenon and Centennial Park. The hotel provides a shuttle to downtown Nashville, too. The best part has been the hospitality that we have experienced. Zuhair has done everything to make sure that our stay is a pleasant one, and he has accommodated our needs. The evening staff are very friendly and competent. I will definitely stay at this hotel the next time we are in the area.

My group stayed at the Holiday Inn Nashville- Vanderbilt for a long weekend celebrating my birthday. We were extremely happy with both the staff and room. The room was clean and enough room for 4 grown adults. The hotel offers a free shuttle to most of the points of interest in town with in a particular radius. We took full advantage of this service. We were particularly found of one driver, Craig who so personable and really took the time to give us information we were looking for. He always greeted us with a smile and was super polite. We did have one interaction with another driver who was not as friendly when we tried to ask questions about the service and the area. All other drivers we encountered were pleasant and got us to our destination safely. I do wish that they added a stop at the Grand Ole Opry, even if it was designated times. This would have saved us time and money trying to use ride shares. The bar/restaurant was a great addition. We caught Open Mic Night which was an experience for sure. We did not eat a meal here but we did have desert. We may have ordered one of everything, they were all good but the Key Lime pie was devoured. Highly recommend it! While there is a pool and gym on site, we did not use the facilities as our schedule for events and site seeing was packed. We were close enough to all the action of the city but far enough away to escape the loud, busy nightlife of the downtown area. We highly recommend staying here and will definitely book here again if and when we return.

It his hotel was great! I loved the location! There was a free shuttle to any place within a 3mi radius (including downtown) and back to the hotel. The shuttle runs from 7a-1045p and if you miss the time, the walk back is about 2-3miles but pretty straight on and well-lit. Josh, who drive during the day knew where everything was and was excellent. The older gentleman who drive at night did not seem to know where anything was. We'd even give him an address and he passed us up several times, as we waved and chased the bus. Eventually he stopped but I feel like he needs to know the area a little better. The Pancake Pantry and the Gulch neighborhood are within walking distance (far if you have small children), and Centennial Park with the Parthenon is just across the street. There is a lot of places to walk/jog in Centennial Park (more than the 1mi advertised) since you can run up the side streets. Definitely a great place to sit and enjoy the weather or let the kids run around. Be wary at night since the homeless like to hang out here. The staff was very accommodating as were the room service employees. We had a faulty coffee maker that they replaced right away. The room was very clean, updated and comfortable. Every room received a free USA Today paper every morning. On-site there was a coffee bar and restaurant/bar that had live music and happy hour everyday. Although the stay was pricey, it was cheaper than a lot of the other options and the location was pretty awesome. My only complaint is that the sound from the hallway travels easily into the room. FYI there is a shuttle from the airport you can take to the West End (where the hotel is). It might be cheaper than a cab. The cab is $25 each way. Oh! Check into your flight and print your boarding pass for free using the lobby computers.

I don't even know where to start from... cane here for my organization's conference at the university. The hotel was recommended by our hosts at the university, and we were excited to come to Nashville. I was placed in a room right next to the elevator (which made it very noisy day and night - it felt that the elevator is part of the room)! My phone's handset wasn't working, even after they send someone to my room to fix it. Apparently , I have to request for new toiletries every day, as my bathroom was not replenished. The 'always available' shuttle is not always available. Bad service and attitude when I was dealing with the front desk. And other conference participants had similar complaints (they put everyone from our group next to the elevators!!!!???). Overall, a negative and frustrating experience, on top of the $200/night 'special' fee. We are not coming here again, and not recommending this to anyone. There are many other hotels in the area which I am sure will be happy to host groups and individuals. This one doesn't seem to be one of those.

Stayed for a night on the weekend after Christmas and couple not be happier with this hotel. Spent a considerable amount of time narrowing down hotels in the area and I'm glad I finally picked this one. Located right on southern edge of Centennial Park, this Holiday Inn location is also a couple of blocks from the sprawling Vanderbilt University campus. When we arrived the front desk staff was very affable and welcoming and even let us check in a little bit early. We had a park facing balcony room on the 11th floor and the view was quite lovely even though centennial park was in the middle of a large scale reservation. I can only imagine the view is quite spectacular in the spring and summer months. We had a room with 2 queens, also had decent closet space, a desk and chair, tv and a mini fridge. Plenty of outlets all over. Normal sized bathroom with and a shower but no tub which I preferred. Plenty of towels and toiletries. Overall a good sized room for 2 people and decent sized for even 3-4. Another thing I really liked was both firm and soft pillows were made available. As other reviewers have mentioned, the property has a free shuttle that takes you to downtown. The pick/drop off is right by the bridgestone arena which makes it walking distance to almost all the major downtown action. We just the shuttle multiple times even though we only stayed 1 night. The have a bar/restaurant called the commodore where they often have live music but unfortunately we didn't get to check it out. All the staff including the front desk, shuttle drivers and housekeeping were wonderful. Would definitely recommend this hotel to anyone visiting Nashville.

Disgusting carpet from the moment we walked out of the elevator all the way to our room. Small depressing dark rooms. The bathroom is so small that I feel like it belongs on a Southwest Airlines 737. The toilet had such a weak flush that I was afraid to do the number two. The shower floor tiles looked like it hasn't been scrubbed in years. I could go on but at this point it would just be redundant. I am not a fan of this place. I have no intention of coming back. I will not recommend. Two stars for the friendly and professional staff otherwise it would only be one.

I agree with the 3.5 star average reviews but, of course, we cannot give half stars. I bumped it up because it was a mostly pleasant stay. I was able to book a very competitive rate with a full breakfast. Though we waited in line a bit too long in my estimation (and so many of the check-in processes looked manual), the rooms were clean and comfortable. Like most hotel rooms, the HVAC system is horrible. However, I thought the stall shower and bathroom amenities were very good. The mattress was comfortable but I hate hate hate the platform bed where my feet don't touch the floor. Really? The Vanderbilt location was excellent for our meeting the next day and there are lots of great restaurants nearby. We went for Nashville hot chicken, but there were also plenty of upscale locations. I would stay here again if the rate was good. I did not partake of the pool (too cold) or work out room, but the buffet breakfast was very good. All the usual suspects plus a fruit/yogurt bar. A solid 3 1/2 star Holiday Inn.

I've stayed here twice for work (2 weeks total) and have not had a good experience yet. To their credit, the staff is welcoming and helpful, and the people who took care of my room did a great job. Room was fine; I did like how soft the sheets were and the different options of pillow firmness. That's where the good ends. Music is painfully bad. Food is not even worth it, head over to Newk's for fresher food. I was on the executive lounge level (was not offered a key upon check in, though...I had to ask a couple of days later) noticed many fruit flies in the case they use for snacks, so I called to let the front desk know. Their solution? Put the snacks in the mini fridge. Are you kidding?!?! Clean the case! Gross.

A very nice hotel that must be very hard used since it is so close to Vanderbilt Stadium - but you would NEVER KNOW IT because the whole hotel is immaculate. From the professional staff, to the lobby, restaurant, snack lounge and rooms, everything is on exceptional repair and unfailingly clean. Our room was comfortable and spacious, with extra towels and shampoo provided daily - and we only had to make that request one time in our 4 day stay. While we were there, several music industry events were held in the ballroom and on the patio, but we never had to worry about parking, since the guest spaces are clearly reserved and respected. They have live music in the hotel bar every night, but the bar is far enough away from the lobby that you can still sit back and relax without the music interfering with your Newspaper & Me Time. The hotel is convenient not only to Vanderbilt University, but to Centennial Park, Music Row, and downtown Nashville. It's easy to get to and there is both a convenience store and a drug store nearby for any forgotten essentials. This is a wonderful place to stay, and we will definitely stay here again on our next trip to Nashville. 5 superior hospitality stars

Staff: A+. Super friendly and helpful Room: A+. Clean, spacious Extras: A+. Shuttle service all over town so very little Lyft/Uber costs; live music in Restaurant/Bar; wine and cheese every weeknight; great breakfast buffet. We had an amazing overall experience and will definitely be staying here again!

I was impressed by how new and clean the place was. It's simple and modern furniture reminds me of a green, white and wood IKEA furniture store. They'd obviously been putting some capital into the business.  The room was clean, had fresh sheets, and all of the basic amenities, such as a tv, work desk, basic toiletries, modern beds, plenty of lighting. Thee was plenty of space. The beds were a bit stiff, but I didn't mind it.  The service was good. I got checked in quickly and they even gave me a toothbrush and toothpaste after I forgot to bring mine. The lobby cafe had some decent options for reasonable prices. Friendly service, too.  I was visiting Nashville to see a client. I likely wouldn't have picked the hotel based on the location, but the price was great, and the service was good. I unfortunately got a room outside of the elevator banks, but it didn't bother me as I wore ear plugs. The view was nothing to write home about. A parking lot and a McDonald's I wouldn't hesitate to return.

Horrible customer service. I do not recommend this hotel. They will not go out of their way to do ANYTHING for their patrons. This establishment does not deserve your money. Find another hotel. There are plenty others to choose from. I will be reaching out to corporate about a specific incident with a rude employee named Sylvester.

Room was okay but there were no shades. See through curtain but nothing to block out any light. Looking to sleep in... not the place

Is it clean? Yes. Is it in a great location? Yes. Is the shuttle service accommodating? It depends. You might need to walk a little to your destination. Is an Uber or Lyft quicker? Yes. Does this hotel charge you to park your car? Yes. Do they have continental breakfast? No. So you a probably wondering why I gave them a one star rating, right? Truthfully, if I could leave this place 0 stars I would. The only thing they have going for them is the live music downstairs at the commodore. And I can't forget to add how friendly and helpful our shuttle guy Josh was. He's the only good shuttle guy they have. The cleanliness and location are great as well, but that isn't enough to have me running back here. I am quite surprised that no one has really commented on how paper thin these walls are. Thin enough to hear full blown conversations. I've stayed at plenty of hotels and never once have I experienced one as nearly as loud as this. It sounded like people were at one point tossing furniture around. To top it off, it wasn't just the one room beside us it was both. The bathrooms are small and the showers have barely anywhere to put your toiletries. Make sure you check your bill too. My mom was quoted one price on the phone when she booked it and was never sent a confirmation number. Then when we arrived the person at the front desk tried saying it was going to be over $800 for 3 nights. That wasn't what my mom was quoted. Upon checkout, my mom reviewed the itemized bill only to find a charge for overnight parking when we never parked overnight. We rented a card for 1 day and were charged the $12 daytime fee on top of the $22 overnight fee. Review your bill always. I would never recommend this hotel and the next time I come to Nashville I will be staying somewhere nicer.