Holiday Inn Resort Aruba-Beach Resort & Casino

Just returned from a 5 day stay at the resort. Upon arrival we found out they gave us a room with 1 bed, we had specifically requested a room with 2 Beds( 1 for the wife and 1 for the children) upon returning to the front desk to speak with the same man who had checked us in he quickly told us well “the couch folds out”!! And then the back and forth began, “2 beds are not guaranteed “, “we are all booked there is nothing we can do”, not a good way to start your vacation. So the family lugged our stuff back to the room to 3 towers away. After returning from dinner we were notified that they had found a room with 2 beds. Was the room located at the back end of the hotel towards the noisy blvd.. Yes. However at least my children wouldn’t be sleeping on a 4ft fold out couch. The pool bar tenders are awful.. one of the waiters was really nice to us. The restaurant on the beach is nice and so was the staff. The breakfast restaurant was nice, the staff was good, the food was good. The location of the resort is perfect for you to explore the island and the stores and restaurants which are all right across the street. Do yourself a favor and spend a little extra to stay at the Grand Hyatt which is next door. The wife and I stayed there for our Honeymoon and that’s where we will be staying when we return to this beautiful and safe Island.

My husband and I traveled with his brother and wife and spent a week at the Holiday Inn. We all had an amazing time and experience here. All of the staff were very friendly and accommodating, and we enjoyed many conversations at the Oceanside bar with Domingo and Rosa! We loved Domingo’s specialty drinks! We got the all inclusive package, which was well worth it! Especially if you like cocktails and enjoy dining out. The food was amazing at all of the restaurants and my husband is a chef, and he was very satisfied, as we all were. The rooms were basic, but very clean and the beds were very comfy. Honestly, we did not spend any time in our rooms only to sleep so who cares if they aren’t fancy. We would definitely return without a doubt!

Beautiful hotel with wonderful accommodations! Beautiful beach!!! Staff was very friendly, helpful, and kind. Very clean rooms. The food was amazing. We did not have one bad meal there at any of the restaurants. One thing worth noting is to request staying on the main buildings. By the end building number seven. There is a bar/restaurant next to it and it was noisy. Otherwise we highly recommend staying at Holiday Inn Resort in Aruba!

I had a great time in Aruba and this property did not disappoint. The front desk recognized my membership and upgraded my room accordingly. I had a great of the ocean and the pool from my balcony. I appreciated each building has its own colored band in order to enter each building on the property. The breakfast buffet was absolutely delicious and the GREAT customer service demonstrated by Julia every morning was unmatched! She was very kind, attentive, professional, and added to the great experience. The front desk manager/ supervisor and staff was very friendly and informative about the property which made check-in smooth and an at ease stay. No complaints and will choose this property again!

I loved my stay 1/13/25 staff very friendly. I went with a good friend of mine and it was her birthday we arrived to our room the hotel had complimentary champagne in the room with the bottle chilling on ice and two glasses. This hotel has the best location near everything. This hotel is like the flavor of the land you can walk right out of the hotel lobby and literally go across a crosswalk to shops and restaurants. This won't be my last visit to this hotel property well kept rooms really nice. We also visited the casino on the premises really nice. Hi Veronica in the dining area really sweet so is everyone else thank you so much Holiday inn Aruba for making our stay 😊

The location of your hotel, the service, and front desk staff are always great, and always have been every time my family has visited. That being said, upper management and room assignment needs to have a major overhaul and thoroughly reviewed. We checked in, and were placed in two separate towers. This is with a reservation that booked 2 rooms at the same time, with 4 children ranging from 10 years old to 1 year old infants. The fact that management thought it was ok to separate my family is absolutely unacceptable. The front desk staff was very helpful, but something like this should have never been an option. We pay an extreme amount of money to take a family vacation due to high stress jobs and constant overnight shifts. When we check into a hotel, at the bare minimum, I should expect the rooms that were booked together to be next to each other. Especially when knowing the children’s ages, and having constant communication with your staff requesting connecting rooms. I figured being a rewards member would help us have an easy check in, but in this case it did the opposite. I truly hope you can fix the mismanagement of room assignments, because you will begin to lose business.

My husband and I have been to your property at least 10 times in the last six years we have brought countless guests and friends along with our children and their girlfriends. We just returned from a one week stay there after renewing our vows on the beach for our 25th wedding anniversary. The wedding planner was amazing and the staff that worked the event was attentive and friendly. Everything went perfectly. The location of your resort is perfect and the beach is Amazing. The property is well maintained with a beautiful courtyard complete with hammocks and great seating areas. At night it is very well lit and romantic under the gazebos. Loved the bar at night for a quick night cap before turning in. It would be great if the rooms were better maintained in terms of modern fixtures and the bathrooms reconfigured to include more counter space. The biggest complaint was that the temperature of the room was not consistent. At night it got very hot.

We had an overall great experience at the Holiday Inn. The staff in the coffee shop/bar were so nice. They went out of their way to make you feel welcome. The facility was very clean and it was easy to get towels and beach umbrellas. The only issue we had was a note accusing us of smoking in the room. They assessed a $250 charge for deep cleaning. We are non smokers and would never consider smoking in a hotel room. We had to argue with housekeeping to finally get the charge removed. There was also a note one night reminding us of a noise policy. This felt odd since we were barely in the room except to sleep. The sound of the music at the club next door was much louder than any noise we may have made.