Holiday Inn Resort Aruba-Beach Resort & Casino

I was there in July to celebrate my birthday, my son's graduation, and my mom's birthday. Family, friends and guests joined us. My parents have been traveling to this hotel for over 25 years, and I have been there about 10 times myself. Before arriving, I had been in communication with guest relations and the manager, Kevin. In addition, I worked with one of the dining managers to set up an absolutely amazing beach dinner. Kevin and staff worked extremely hard, as always, and accommodated us on the same floor. We felt welcomed with tokens in our rooms. The restaurants are excellent, the housekeeping staff is incredible, the management works with you ... the staff are friendly and go the extra mile. It is the best stretch of beach (in my opinion) in Aruba in that area. Aruba is like our second home, and the staff at the Holiday Inn is like family. The dining and bar staff get to know you and what you like. It is great to see smiling faces that are kind and willing to help every day. Smitty and Jeffrey on the beach work so hard with the chairs, towels, and helping EVERYONE!! I will continue to keep coming back to the Holiday Inn year after year and follow in my parents' footsteps. KUDOS to the Holiday Inn. I highly recommend this hotel!

I stayed at The Holiday Inn Resort Aruba-Beach Resort & Casino about a week and a half ago for just over one week. This was my first ever time traveling to Aruba and I was with my parents. We had flown there to be a part of my cousin's destination wedding. Anyway, the trip itself was a bit chaotic, since we are not familiar at all with Aruba / traveling abroad...but the only part about it that was ABSOLUTELY WONDERFUL from start to finish was the fact that we stayed at this resort. Yes, compared to what we are used to, it was a bit pricey (and we only had a room - we did not have all inclusive or even the daily breakfast buffet) but for Aruba, it was actually on the cheaper side. Besides that, the staff was absolutely wonderful. Anything that my parents or I needed, whether it be guidance on where to eat, how to get around to the different activities my cousin had planned for us, or really anything, they were more than happy to help. Their friendliness never felt fake and they made the resort feel like every time we came back, it was like we were coming home. We will especially miss Kyle, who would always greet us with a huge smile and ask us all about how our day went...as well as Humberto, who was the exact same. He had told us that he had been working there since 1981 and you could tell that he never lost any love or pride in his job. The two of them truly stood out to us and I HIGHLY recommend finding them if you plan to stay there ;-)

The hotel rooms are dated and would be my only complaint. The service is great. The location is phenomenal. The breakfast is one of the best we've ever had with such a wide selection to choose from. The pools are very nice. The security is amazing! Love it here and would stay again in a heartbeat. Highly recommend this resort.

Our stay at the Holiday Inn Resort Aruba was absolutely fantastic! The location is perfect, right on a beautiful beach with crystal-clear waters and plenty of lounging space. The pools were a highlight, offering fun for the whole family. The kids’ club was a massive hit with our children, keeping them entertained with engaging activities while we relaxed. The rooms were clean, spacious, and comfortable, making it easy to feel at home. The resort’s proximity to excellent restaurants was a huge plus, giving us plenty of dining options just steps away. The staff was exceptional—friendly, attentive, and always going the extra mile to ensure we had a great experience. Everything about this resort exceeded our expectations, and we can’t wait to return! Highly recommend!

Our recent stay at the Holiday Inn Aruba from June 26 to July 1 was deeply disappointing due to a serious billing issue and the hotel’s poor customer service. Upon check-in, we were charged $3,579.25 instead of the confirmed $2,804.55, a $774.70 discrepancy. Despite clear communication from our travel agent and written confirmation that the overcharge would be refunded, we are still waiting for reimbursement more than 15 business days after checkout. The billing error consumed a significant portion of our vacation, as we spent hours dealing with unhelpful front desk staff who insisted we had requested a better room, a claim that was completely false. Our room was identical in size and view to others in our group, all of whom were charged the correct amount. Even after multiple conversations, including one at checkout where we were promised the issue would be resolved within 5–10 business days, nothing has been done. To make matters worse, the staff were consistently rude and dismissive, not just to us, but to others in our party of 15. The attitude across the board was unwelcoming and unprofessional. The rooms are dated, and ours had a leaky bathroom sink. When we brought up the overcharge at checkout, the manager claimed they would “do us a favor” by issuing a refund. This was not a favor, it was correcting their mistake, and yet we still haven’t received the promised refund. Overall, this experience has left us frustrated and disappointed. We will not be returning to this property and cannot recommend it to others.

Nice, clean hotel located in the middle of everything! Staff was very polite and the front desk was extremely accommodating when we unexpectedly needed to extend our stay by a day. We did the breakfast plan and it was so convenient- especially with a toddler. That being said there are plenty of breakfast and coffee places within walking distance - some right outside the hotels front doors. Rooms were spacious enough for the three of us and very clean. Ocean view is just as good as ocean front in my opinion. O my complaint is that I wish there were more hooks in the bathroom to dry towels and swimsuits after a day at the pool/beach. Great value in a great location

We stayed at the Holiday Inn for a first trip to Aruba! We did the all-inclusive for four days. The property is amazing. Located right on the beach everything is very easily accessible. Great location. Staff was very friendly mostly. The service staff for the outside bar/restaurant was not as friendly, especially to all inclusive people with the wristbands. Often you would have to wait for a while to be serviced at this area but everywhere else service was great. The room would be my only con. Rooms are a bit outdated and the bathroom is very small with not a lot of room to move around. We also stayed at a room facing the staff parking lot and it was extremely noisy between the hours of 10pm to 2-3 am. The beds were comfortable and the room was clean. The housekeeping some days were better than others, but overall great experience in this area. Will definitely be back and looking forward to them renovating and updating the rooms.

We love, love, love Holiday Inn Aruba. This was our 6th time in Aruba and staying at this resort. I cannot thank their reservation assistance enough for helping me with our reservation and accommodations. She made our stay so relaxing and enjoyable. It's great to see the same happy people every time we return. Our oceanfront room was the perfect location, clean and the view was breathe taking. The friendly and professional staff makes us feel so welcome no matter where we are in the hotel. The hotel services are always willing to help, from catching a cab to needing a dinner reservation. We hope to see y'all in 2026!