Hi T.
Google
I already replied to the review in an email a few days ago, but if you or the hotel still need it, I will venture to give my frank opinions again.
1.Parking:
The parking lot in front of the hotel was full during the peak check-in hours, and I was directed to a parking lot across the street. However, after that time, there were vacant spaces available. Looking back, I wondered if non-staying guests using the day spa occupied those spots. I felt that it was not ideal for staying guests to have to park in a lot away from the hotel.
2.Guest Room:
① The step between the room and the area with the bathroom sink inside the guest room is dangerous. The steps are carpeted, making the difference in level with the floor difficult to see, and I felt there was a risk of falling. Even if not fully barrier-free, I would have preferred a gentle slope.
② The refrigerator was too old, and the loud, low humming noise was so bad that it was impossible to sleep. In the two bedrooms of the suite room, I managed to find the switches and turn off the refrigerators, but I couldn't find the switch for the refrigerator in the living room, so the noise continued all night.
③ The hook for locking the window in the bedroom was worn out due to age, and there was a whistling sound from the wind. I don't mind white noise, so I managed to sleep somehow.
3.Staff Uniforms in the Dining Area:
The color of the guest room pajamas and the staff uniforms were almost the same, making it difficult to distinguish who was a staff member, which made ordering drinks and other things challenging.
4.Drink Menu:
There were only half bottles of wine on the menu, and ordering several felt troublesome. As a result, I ended up ordering three bottles. If keeping limited stock is a cost-saving measure, perhaps offering an all-you-can-drink option with a time limit could be considered.
5.Bar:
After having a meal at the restaurant, I went to the bar and found out that it was a self-service system where you buy coupons at the front desk. Drinking alone in an empty bar felt less appealing than drinking in my room.
6.Hot Spring? Public Bath:
There was no detailed information letter in the room. When I went to take a bath, there were ¥100 lockers. I went back to my room to get cash, but when I proceeded to the changing room, there were free lockers. I wondered if the paid lockers at the entrance were necessary. Looking back, I thought they might have been for day-trip bathers' shoes. At the very least, I felt that staying guests should have some guidance in their rooms.
7.Balcony:
There was only a table in the middle that looked like it was used for barbecues in the past. However, modern resort hotels have bed-type chairs and tables found by the beach or poolside. It felt out of place for a contemporary resort.
There were still other things that concerned me, but given the price, the rooms and meals were very reasonable, and the cost performance would be excellent for surfers and families. As a guest who booked a suite room expecting the best service, the issues mentioned in (2. Guest Room) were concerning.
These are my comments.
