Hotel Catalonia Montego Bay

Catalonia has the potential to be a great hotel, but there’s still a lot of work to be done. The property itself is in a beautiful location, and the beach is clean and truly stunning. However, the overall experience was disappointing. Many of the employees seemed unhappy or had an attitude, which really affected the atmosphere. Jamaica is known for its friendly and hospitable people, so this was surprising. The food was also very basic and bland far from the delicious, flavorful dishes you’d expect in Jamaica. Ironically, the Japanese restaurant was the best meal we had; they made Japanese food better than their own local cuisine. I understand that the hotel was recently purchased and renovations are ongoing, but guests come to relax — not to listen to drilling and construction noise all day. It was impossible to rest, and the air conditioning in our room barely worked, making the stay even more uncomfortable. I truly believe Catalonia can become an amazing resort with the right improvements better service, happier staff, flavorful food, and consideration for guests during renovations. Sadly, my four-day stay was far from relaxing, which is disappointing given the resort’s beautiful setting.

Worst Experience Ever! We arrived on Friday at 10 a.m., but they made us wait until 3 p.m. to check in. Why charge $3,000 CAD when the entire resort is under construction? My room wasn’t soundproof. I could hear loud music from morning until night. The Wi-Fi was terrible, and the nightly entertainment was even worse. Everything about this place is disappointing. The only good thing was the food, absolutely delicious! Big shoutout to the chefs and staff who clearly work hard and deserve a pay raise. Unfortunately, the owners should be ashamed for charging luxury prices for a half-finished resort. It’s a complete rip-off to spend $3,000 CAD for this kind of experience. Construction won’t even be finished for another three years. Do yourself a favour, don’t come here until 2028! Never again.

Tanisha was amazing during the dinner service in the grand Caribbean dining room. She was very attentive and accommodating. Shauna was also amazing. I travelled by myself and she made sure to treat me like everyone else. She made it a great experience and not once did I feel lonely. There is amazing staff. The food wasn’t bad but she made it a good experience

My family of three stayed for 4 nights at the end of June. Based on the negative reviews I saw, I was a little nervous about the state of the resort but was pleasantly surprised. It definitely needs cosmetic updating but it is clear that is being addressed. We hope to return this coming summer to see the progress. The Ocean Front Jr. Suite was smaller than described but the view was amazing. Being that we spent most of the time on the beautiful private island we didn't really care what the room was like as we were rarely there. It was clean and the AC worked - perfect. The beach is amazing, and the staff was friendly enough ... I wasn't given a warm and fuzzy feeling by much of the staff - but they were all very busy all the time. All in all, we were very pleased with the experience especially at a very reasonable price. This was my 14-year-old daughters first trip out of the US, and she was absolutely in love with the resort. I definitely recommend for families looking for paradise while on a budget :)

The location is a true beauty! My family and I felt safe, welcomed and treated with an exceptional service. The food varied with flavors, but nothing compared to traditional Jamaican cuisine. Delish! The rooms were clean but the AC faltered at times. Pools and beach were well kept with life guards on deck at all times. Entertainment was okay, but there is something for everyone. It’s under renovation so some activities are down but overall it was a fantastic experience. Great for the family.

We checked in before Hurricane Melissa & the staff was worry free about this Hurricane. Everything was normal with food, drinks, music until the Hurricane hit. It will take time to rebuild & fix the structure from the storm, but staff was really nice during this crisis. Much appreciated for all they did during the Hurricane. I hope the hotel will reopen soon for them so business can resume with their jobs. Much love to the staff whom worked at this resort for empathy, compassionate, care & continued service they provided us.❤️

The rooms are in the process of being totally remodeled. We got an older room. The beds were very comfortable. The AC didn't get as cool as we would have liked but the food and hospitality were exceptional. The pool was always very clean and not busy at all. We will go back.

The service and staff were great — very friendly and helpful throughout my stay. However, there were some major issues that made it hard to fully enjoy the experience. There was construction next door, and the alarm went off all night, which made it difficult to sleep. On top of that, I found both a dead, a live crab and a roach in my room, which was unsettling. The Wi-Fi was also quite choppy and unreliable. Overall, great people, but the environment and maintenance need serious improvement.