Holiday Inn Resort Orlando Suites - Waterpark by IHG

Where do I begin? Upon arriving for our evening check-in, my family and I were met with a serious health and cleanliness issue that completely ruined our experience. As our children entered their room, they discovered dried fecal matter in multiple areas of the bunk bed. At first, we couldn’t believe it, but upon attempting to clean the area ourselves, it became undeniable — and it appeared to have been there for some time. This raised serious concerns about the hotel’s housekeeping practices and overall sanitation procedures. We reported the issue immediately, but it took over two hours and involvement from multiple staff members, including a supervisor or manager named Lina, before we were moved to another room. The first room they offered didn’t meet the advertised “VIP” standards, and it wasn’t until a second inspection that we were finally given an acceptable option — which was unfortunately located next to a noisy construction zone. What’s worse is that no one from management followed up with a phone call or in-person check-in to express concern or even offer an apology. This lack of accountability was extremely disappointing and unprofessional. While the property is undergoing renovations, the condition of the hotel as a whole is clearly declining. A new pool and water slides won’t fix the basics — especially when a children's room is left in such an unsanitary state. Finding fecal matter in a child’s bed is absolutely inexcusable and a major health hazard. This stay was a nightmare. At best, this is a 2-star property — and 1 star for the serious health concern we experienced. I do not recommend this resort, and my family and I will not be returning.

I cannot say enough about Leena (manager) who was willing to accommodate my family after a third party booking gave us false promises. Upon me making the phone call to the third party, Lena could see and hear the frustration on my face and in my voice. She calmly told me not to worry about anything. She would accommodate my family. Very professional and I couldn’t thank her enough. Beautiful hotel, great location and friendly staff. LOTS of fun activities for the family young and old to enjoy. One of my best stays at a hotel by far.

My family and I had a wonderful time at the Holiday Inn Orlando. The water park and all amenities provided were fun for all ages. The staff were very friendly. The hotel and rooms were clean. Location was excellent. We will definitely stay here again. Special thanks to Shanelle, she was very kind and made us feel at home soon as we arrived. Thank you for going above and beyond for my family and I.

The room itself was beautiful however, we had a water main break in the ceiling above our bathroom at 10 pm and they could care less. The water had stopped flowing into our bathroom by the time maintenance arrived but the evidence on the floorcand my pictures showed the proof. And they said we will fix it tomorrow after you check out. Just don't use the shower. And..... I paid one price online but when I checked in I was charged an additional $300 for 2 nights for parking and resort fees. I guess it's in the fine print.

My rating for this hotel is the worst. Unfortunately, it’s truly disappointing that a family looks forward to summer for a festive vacation, only to feel like the money was completely wasted — and it wasn’t cheap either. The facilities are chaotic, everything is dirty and unpleasant. The pool was overcrowded with guests, there was barely any space, and they kept closing it every few seconds for supposedly 5-minute cleanings that actually took up to 3 hours to reopen. On top of that, towels were never available — by 10 a.m. they were already gone. The food was very expensive, and the dinner buffet was inedible. The rooms smelled of humidity and marijuana. The elevators were broken, and we had to carry our luggage ourselves because there were no carts available to bring them from the car to the room. Room keys were supposed to be handed out at 4 p.m., but I didn’t get mine until 8 p.m. When I finally entered the room and left some belongings, I came back to find they had given my room to another family, leaving me with a one-year-old baby and no room at 11 p.m. They also placed me in a building that was under construction to add new facilities, and everything there was disorganized — not to mention the constant noise from the construction work. Honestly, they shouldn't be accommodating anyone in that area. Reception is extremely disorganized — they mix up room assignments, take forever to give out keys, and charge an unexplained fee that’s never mentioned. Overall, the service is terrible.

Water park is amazing activities are variable and locations is safe and perfect. Market place was enough and this place is flawless for family vacations. Rooms are clean İnternet was fast. So everything was so good so far we had 10 day vacation and obviously it is a good vacation never regret holiday inn

The room had a good setup, and the Waterpark pool was pretty good. We were not told that one of the pools was out of service until we arrived, and was under construction. We completely understand updating the amenities, but it would've been nice to know in advance, and not be in a room that overlooked the construction area. The parking lot was kind of a cluster because of the construction as well, and made it difficult to navigate and find parking. There were people parked everywhere. The check-in wasn't the best as there were signs when you entered the parking lot pointing towards one building and the guard redirected you to theMarketplace. When you entered that building, there were no signs directing you to the check-in desk. It was pretty disorganized. Other than those few things, we were pleased with our stay.

So thankful for the helpful staff! We came for my daughters birthday and Joshua took such good care of us. As a family that has special needs, this is not always the case. We are always thankful for such kind people and great customer service. It’s a breath of fresh air to see such kindness. The facility is not what we were expecting but overall the kids are having a blast and the food is good. The lifeguards have been extremely helpful and kind. The hotel itself isn’t 5⭐️ but it’s clean!! And the staff is 5⭐️ You don’t see this kind of customer service these days.

It was nice, pool was packed but the music was awesome. The view was beautiful! Our sink fell in, so they moved us to another unit, all good. The elevators kept breaking down, so we had to walk a little distance, no biggie. Customer service was really good. Justin checked me in. Didn't like the parking fee of $22 a day.

My trip was excellent the accommodations at the water park resort were great multiple restaurants to choose from shuttle to magic springs Disney and Epcot to theater rooms for movie nights miniature golf basketball court everything you could think of perfect location also shuttle to universal is very affordable

I enjoyed the numerous beds in the 1 bedroom King, an open side room with a bunk bed, and one very small living entry room with a sofa bed. However, everything else at this resort is lacking. We were fooled by the nice waterpark pictures. It's not heated, kids were cold and enjoyed it for 30 minutes max. It's crowded, full, a few hallways smelled like weed. Music is pumping through out the resort. Staff said music goes all the way til 10PM, but in reality it was stopped at 8pm. But good luck getting any rest or quiet in your room. Walls paper thin and half of the property's doors are facing the water park with pumping music. So, you're lucky if you got a room facing outward. We stayed 1 night and booked something else immediately. $45 resort fees and $30 parking fee i recall. Our room had cracked flooring throughout, see pictures. After a long flight, waiting 45 minutes to check in was tiring and ridiculous. 4 staff at front desk working as fast as they could, but over explaining things about property, and upselling breakfast buffet vouchers, etc. Could be more efficient.

We only stayed here for one night, arrived after a long day of traveling and was told our two rooms were in 2 separate buildinds 1, and 10! CRAZY and nothing they could do. Nothing was open to eat, and no late check out, so essentially paid resort fees, unable to use the resorts. The rooms were okay. All the vending machines were sold out. The helpdesks were an oxymoron. Would not stay here again.

Omg where do I even begin! It was SO PACKED!! For it to be a "resort" and they charge. "$69" for that resort fee why did my room feel like a roach motel?! Broken cabinets, broken towel rods. Room was not 10/10 honestly i wouldn't stay here if i knew before band. The pictures DO NOT MATCH THE RESORT.

Website with pictures can be very deceptive. I would have to say by far this is the worst resort, hotel, and service I have ever had. We got our 2 bedroom suite, there was no kitchen. Which changed my plans to cook to save money as we traveled with a family of five. The rooms smelled horrible. The elevator to our side of the resort was down the whole time, which caused us to have to use the elevator on the other side of the hotel as we were on the fourth floor and having to walk with all our luggage to the other side. There was no free parking, parking was $30 a night smh. My kids were killing bugs everyday in our room. And because I didn't see what they killed. I assumed it was just some small bugs. No! They were roaches smh. I killed two myself on the last few days of our trip. I woke up to a roach crawling on the head board of our bed. I was disgusted and pissed. We had to shake out all our clothes and things to make sure no roaches were in our belongs before we headed back home. On top of all this, there was never any towels available. We have five of us and they kept give us only 3 big towels. We would call the front desk everyday for towels and no one would answer the phone. So we would have to go all the way downstairs to the guest service desk everyday for towels. The housekeepers were horrible, most don't speak English and others we're rude and kept saying I don't know we don't have any small towels. The AC kept going out, making it super hot in our room. The walls and floor were super dirty. I had to have my family wear socks when we got out the shower. The drawers in the master room were broken, they didn't close. The pull out bed on the couch was horrible, partially broken. The door into your suite did not shut tightly leaving a gap in the the door and frame of door. I found a whole bag of garbage with food in it inside the closet, and the drawers in master bedroom. Which tells me housekeeping does not check and clean the rooms fully. The windows seals around shutters were broken and detached from the wall. The bathroom towel rack was barely hanging on. Trying to get help with the accommodations at this resort was absolutely the fu*king worst! I will never stay at this resort again. I'm so glad we leave today. So ready to go. But never again.

Loved our stay here! The staff was friendly our suite was spacious. The kids loved the bunk beds. The pool/water park area was perfect and so much space even when the pool was crowded you still had space to splash and swim. They have activities at the pool in the afternoon and family entertainment at night. Great place for families to stay.

If I could leave 0 star I would.. i have been trying to reach out about a lost item and they all hang up on u or connect you to a line nobody picks up! I followed all the right steps and still nobody cares. So much for being a loyal IHG member and as wel as having worked for the company myself this is complete bogus! I would not waist my money here.

We had a wonderful stay at this resort this past week from July 9-13th. The pool area has constant activities and movie nights to keep the kids entertained. The only downfall is you have to request washcloths, which wasn't a huge issue once we figured it out. they offer a great text service that checks in on your stay & it is easy and efficient to use to request whatever you may need during your stay. we visited Daytona Beach as it is our favorite! we also decided to venture at Universal Studios and Islands of Adventure! definitely one of our best family trips :)

Started with no parking available due to construction which we were not informed of. The handicap parking was blocked so there were few spots available. We parked and someone parked in the lined space meant for wheelchair use! The room was clean however the top bunk was broken, there were holes in the wall and the door did not close properly making it difficult to lock. The arcade was limited and although the machines said tickets won, there were no tickets. The machines took often took payment but did not work. I was told that we must have done it wrong. There were not enough lifeguards monitoring the pool and slides and stopping the roughhousing and pushing and shoving on the slides forcing the smaller kids off the slides. There was no monitoring in the kids area where teenagers were pushing the little ones off the slide. As a result we had to leave rather than risk that the little ones getting hurt. We requested towels in the morning. When we returned to the room in the evening there were still no towels. I called and they sent up a bag of unfolded ones. We questioned if they were clean and they had holes! After we had dinner we returned to the room to find our door open. Apparently housekeeping had been there and didn't close the door! I mentioned this at the desk and they offered me a small discount but showed no concern although anyone could have gone into that room and taken our belongings! We will not be returning!

My kids thoroughly enjoyed themselves but we had noticed a dead and a live bed bug in one of the rooms we were in. We had to get transferred and they advised us they would be crediting us back for the visit. I waited a while to see if they would do what they were supposed to, even met up with the manager and got a print out of the receipt before I left and they did not credit us for the trip. We were offered a $80 food credit while on the resort but I was told this would be in addition to the inconvenience. No one returned my call, and I couldn't believe it so I have to present them with a one star.

If you can get any owners building, building three, the suites are absolutely outstanding. We have stayed in a regular room in this hotel before and it was nothing special but this stay we were given building 3 which was like an apartment! Unfortunately, this is an absolutely cashless hotel so you cannot break a 20 to give the driver a tip! Ridiculous that in a complex this big there is no place to break a bill, not at the front desk, not even at the manager's office . Also, we got our final bill when we left the hotel two mornings ago and now today there are four mysterious unexplained charges on our credit card that are not on our final receipt. We're contacting our travel agent since nobody at the hotel has any idea what the charges are but they billed us an additional almost $200 . We do not recommend staying at this "resort."

What an uhm, interesting experience all around. It had a handful of positives but for the most part, it was either forgettable or just downright frustrating. A positive was being put on the top floor (6th) so the noise was significantly reduced or didn't even exist from the pool area like others you will see complain about. The problems arose when our nearest elevator went out of service for 5 of the remaining 7 days we had to spend here. Being on the top floor of OUR building, the nearby building only had FIVE floors. We have two little ones, a double stroller, and probably 30-40 lbs of extras to take to the Disney parks. So each and every time, we would have to walk to another building to finally find an elevator that worked to get to the bottom floor. We could have possibly used the nearest elevator, but that also involved going down one level of the stairs which again, was extremely difficult. The service to the room was definitely the most confusing. They tell you it's on a five day cycle. Great! So....when does it come due? I think like a day into our stay, they did a full "clean" of our room, but then we had to guess what would get done the next few times. Also, for like the first time ever, they didn't seem to take my tip I left behind so I just stopped leaving one. Some times the towels were replaced fully in your bathroom, others they just left a plastic bag full of them by the door. Gee, great. Remotes to the TV's didn't work and this was some of the worst reception I've ever seen on a hotel cable system. Was it coming from a satellite? It could never locate the local channels in our bedroom TV, they were old-school scrambled and nothing ever fixed it. Super annoying when you just want to find out if it'll rain the next day or so during the local weather report. The rail to our bunk bed was loose and my children loved to just shake it because it was like that. No, I never reported it and I should have but it was pretty scary until they finally got bored by doing this. It would not be a good situation if your children fell off considering it was a concrete floor below the very thin carpet. The king bed was comfortable and there were ample pillows. But what the bed made up for in comfort, the living room couch and the faux leather left everything to be desired. Cushions that came off to easily or stuck to your skin, it was pretty gross overall. And what is up with all of the false fire alarms? I've watched numerous YouTube videos where this happened, we experienced one on our day off at the waterpark (the only time we ever got to use it). Annoying if it's not real, and they happen far too often. We never used the arcade and were really in the Marketplace for just breakfast. I'm the highest tier for IHG so breakfast was included, but this could get very pricey eating here every day at $22 per adult. The food itself was very good overall, a step above what may be included at a Holiday Inn Express....and one of the reasons this gets boosted to a 2-star review. If the breakfast was bad on top of everything else, I would have a hard time finding any positives. I did also like the one rice bowl I got from the Mexican place for a late dinner, on par with what Chipotle would offer. We never tried the pizza. Another bright spot were the busses and drivers to the Disney parks. Different every day, we loved that some days we could get up at the crack of dawn and hit up the 7:30 bus or sleep in and not leave until 10:45. Being completely free was awesome, or at least it's included in your resort fee you pay. The drivers always took care of our stroller for us, so don't forget to tip these hard workers doing these little extras for you day in and day out. Will we stay here again? Probably not. The few points it cost me was what enticed me to go here but there are countless other options that have busses like the Holiday Inn Disney Springs which we have also stayed at under the IHG umbrella that I would much rather return to. This place has got to be making a killing on charging everyone the resort fee, it's literally the first time I've paid for any hotel room out of pocket in like a decade. Even the other local resorts waived the fee with points but not this one. We were not sad to be leaving, given the minor missing details this resort is lacking.

We arrived Saturday morning. Reception area was clean and inviting and desk worker was pleasant and personable. Wanted to stay near our family members, but since their room was 2 bedroom and mine was 1, apparently that request isn't feasible. They stayed in Bldg 8 (poolside, 2nd floor) and I was Bldg 9 (parking lot, 6th floor). Hotel seemed run down when walking halls in search of elevator. When we found it, it, too, was dilapidated. The floor had a hole in it covered by a torn rug. When we reached the 6th floor, the elevator shuddered very hard and loud - every single time we used it. When the door opened each time, it slammed into the "frame." Our room was clean. There were fresh towels but no wash cloths. A text to Giselle led to a quick remedy. We unpacked and settled in. The floor was damp due to humidity, I presume. Later, we were in search of a working ice maker and the elevator broke after we got off. See photo. After that night, we had to walk to the opposite end of the building to use the elevator. Going back to the ice maker, there was one conveniently located near the elevator, but it did not work. We walked back down to the other end, and again that one wasn't working. We texted Giselle who told us there were machines on other floors. So in search of a working one, we kept riding the elevator until we found one...finally on the first floor. It was the only working one. Saturday and Sunday, we visited the water park. Saturday there were plenty of towels for guests. Sunday, there were none. We visited the cafe for breakfast buffet. $22.95 per person l. I was pleasantly surprised by the appearance and the variety of the offerings. However, the food was the most unappetizing food I've ever eaten. Almost everything was flavorless. The bacon and the fresh pineapple were the only good items. Scrambled eggs, quiche, biscuits, gravy, sausage links, potatoes, breakfast burritos, pancakes, French toast sticks ...all of it tasted frozen or canned and if horrible quality. We were very disappointed. My grandson thoroughly enjoyed swimming and the arcade for his birthday, but the rest of us had a less favorable opinion of the resort as a whole. Such a different place than when it was the Nickelodeon Hotel. We won't return, unfortunately.

We arrived at 10 PM at night and there were six families trying to check in before us. They got us through the line as quick as they could. We could not park in front of our building. So we parked in the parking lot near the building next to ours. The perimeter fence was missing a spoke, and above it was the sign of warning from alligators, which did not give me peace of mind. The first night went just as I would like for it to. we slept comfortably. Breakfast with served, and it was included in the cost except for one adult which was not placed in a fine printer or anything. So I paid for my meal while my sister and her husband and the three children we brought with us eight under the complementary breakfast. my meal was $24.44 each morning I had breakfast. And it's not $24.44. I would like to pay $15 for that. They have a wide variety. There was fresh fruit, cereal, coffee, French toast, waffles, scrambled eggs, boiled, eggs, oatmeal, grits, makings of taco ingredients, bacon, round patty, breakfast, sausage, almonds, pecans, raisins, fountain, drinks, and apple juice, and orange juice and water and sweet tea. Condiments included , three different flavors of Tabasco sauce, individual packets of Tabasco sauce and ketchup and mustard. They see you and take away your dirty dishes. Because of a storm we weren't able to go to the pool when we plan to so they offered us a complementary noon check out, and when we went back to our room after the pool Day of checkout at 11 AM, our cards were deactivated and we cannot get into the room. I know everything that I did not like was they knew the room had six people in it and they supplied four towels and four washcloths. The first night we had to wait until 12:30 AM when, someone brought additional towels and washcloths. The next night we noticed they had taken away use towels and not left us any new ones and we called again and they only brought towels and washcloths. The place is pretty big and has two pools. The biggest pool goes up to 5 feet and, you walk into it which is nice. The pool opened at 9 AM and the waterslide portion of it opened at 11 AM. There is not a lot of seating for poolside so you need to get there early if you want to claim a chair to put your things down. My second language is French, and a lot of the weight staff and cleaning staff spoke mainly Spanish, they were asked questions by myself another guest and their response was no English. That made finding places and getting things done a little harder, I wish there wasn't the language barrier between guest and staff. The pricing was affordable and it was great to be close to SeaWorld in Disney World, not sure about returning. Great amenities, but many areas of opportunity.

This is the worst family vacation we have paid for . Amenities are broken such as swimming pool and wave surf area. They close the waterpark area for hours at a time , you have to get out of pool every 1.5 for who knows what reason. Pictures online is not what is a hotel. But then charge you to cancel. This is ridiculous and a waste of money m yoir money will be better spent going to Coco Key right around the corner l. The only positive is the rooms were clean and nice but that doesn't make the vacation when you book for the stuff the offer online that is not available to use. RIDICULOUS.

Haven't been back here since it was the old Nickelodeon hotel and honestly for what I spent here for one night I would rather have spent at another hotel. One star for the room...the room is great. Renovated & clean the issue we had was finding the building how they aren't numbered clearly especially if it's dark. One star for the Hershey's ice cream lots of choices for flavors just wish they had more toppings. Negative stars for the marketplace pizza place "Antonio's" is bland for choices and the employee who told me and my son that we would have to pay for another pizza to cut his small pizza into 8th is super ridiculous & rude. I paid $5 for a small cup for a fountain drink no refills like wow no wonder ppl were buying a 2 L and just asking for cups. It also sucks that the pool hours are wonky. More negative stars...We came for the water park that $49 fee for the resort and it's only from 11-6pm we got here at 530 waited inline in the lobby for 45 min and it was 7:20 by the time we got to the pool area it was closed so only the freezing pool, no slides or fun splash area. Room is Holiday Inn but outside is a wanna be. Unless come with a group and we are struggling to find a hotel this might be the last time I stay here.

When my wife and I entered our room, we immediately felt it was warmer and more humid than outside. Upon inspecting further, we discovered mold, dust everywhere, and filthy floors. I tried to call the front desk using the room phone, but it was out of order. I then used my cell phone, but no one answered. I texted the number I received during check-in, and while I eventually got a response, it was too late as I was already heading to the front desk. There, I showed a staff member photos of the room's condition. He was visibly upset, cursing and saying the situation was unacceptable. He assured me that a new room would be provided and instructed me to return to my room to wait for new key cards. However, when I got back, the air conditioning had stopped working, and my children were asleep. We waited an hour for the new key cards, but they never arrived. I then packed up, took my family to the car, and went back to the front desk. They initially said I wouldn't get a full refund because I had been there for over an hour, but after requesting a manager, I was eventually promised a full refund. Finding another place to stay on a busy Labor Day weekend was challenging, and we ended up at a Disney resort hotel, but we couldn't check in until 2 AM, four hours after our original check-in time at the Holiday Inn. It was a disastrous start to our long weekend.

This hotel needs some upgrades to the rooms. The towel holders are falling off the wall. The bedsheets are old and have holes in them. The food at the restaurant is sub par. They also need more staff that can assist and help. Long lines. Poor service. I would not stay here if I were you.

If you are looking for a mediocre, questionable cleanliness, fairly priced (during my selected dates) hotel with a water park. This is it. There is nothing fancy about this place. Been here twice for the kids, not because I wanted to return. First time was a long time ago when it was the Nickelodeon hotel and recently again in sept 2024 as the holiday inn. During each stay we requested a room change after entering the room since the moldy/mildew smell was really bad. Trust me, it was bad! The elevators are very slow and 1 of them had a really soft spot on the floor covered by carpet. As if you can't notice it when you immediately enter the elevator and the smell The manager was made aware of the elevator situation since we mentioned it to him while on the elevator as he was taking us to our new room. I don't particularly like elevators, and this place made me take the stairs because I was scared! We were on the 5th floor! Took the elevator only a couple of times. Thanks for the workout, Holiday Inn! The dining area was absolutely disgusting! We sat down to have pizza one night, and the same trash that was on the tables around us were in the same spot in the morning when we went back to the dining area to have overly priced breakfast. The trash bins were filled to the max in the morning still. The smell of old food, and trash was overpowering as you walked by. Now to the reason why I gave it 2 stars even though I would never want to return here. Bingo was awesome! The host made it very entertaining for everyone, not just the kids. The kids love the water park! Just odd and short hours (10 - 11 am to 6 pm) but I get it, they want to open after most people check out. The food by the pool area was decent. Everyone really liked the chicken tenders.

I'm a bit torn on this hotel. Front end staff were all nice, though we got hit with some surprise resort fee with a hotel stay that was supposed to be covered by Holiday Inn points. An unexpected expense isn't a fun way to start our trip but I guess it happens. Though as I go through my thoughts be aware ... we paid for a resort fee when big sections were closed without prior notice. They also charge for parking, and they auto charged us for it even though we had taken a Lyft to get there from the airport. Luckily they said they would refund it, but again something we have to sit there and pay attention to on our credit cards on the first night of our trip. We went ahead and decided to run over to the Polynesian for dinner vs staying at the Holiday inn. I'm glad we did that ... when we came back and started to explore. Most of the food options at this hotel was closed and those that had been open you could tell that those working the spots were tired and disgruntled. Everything seemed run down and the movie theater didn't seem very accessible. Not mean; but would have put me off wanting to get something there. All of the cool pool play areas were shut down, the life guards were not paying attention. There was people smoking just outside the hotel doors. Luckily the ones near our room were nice enough to stop and they started going to smoke elsewhere when they saw my kid ... but still irked me for a hotel that is supposed to be a kid friendly resort. The room was decent enough though. We can generally say, ok we stayed here ... now we know we just need to stay on Disney property next time.

booked with MONSTER RESERVATION GROUP and my entire experience was a disaster. I was promised one type of room but when I arrived I was told that hotel didn't even have what I was promised at all. when I was finally given a room it was absolutely disgusting and when I called to complain they sent up a housekeeping supervisor and a housekeeper to deep clean the issues I brought to their attention, we left and came back around 10:30pm to the same issues still there. I was required to attend a 120 minute presentation that turned into a 3 & 1/2 hour kidnapping session were I had to be very adamant that because of my entire experience I didn't want to buy anything from them and that I wanted my $150 that I earned by being there for the required 120 minutes so I could leave...( the " latitude" sales guy Gino actually ripped the paper out of my hand and huffed off) it was not a good experience at all.

We stayed a couple of nights and at the check in I was told that they have a resort fee of $207 for both nights. On their website they listed under notes that the resort fee was $49.00 per night. if my math is correct, that is not $207.00. I called them and they said that there is nothing they can do, but they sure try to sell you into their time share. If they can't be honest on a check in, imagine when you do a time share. I won't be back. Hope this helps others to be careful of the sneaky charges.

We booked our stay here after our 7 day Disney cruise and a day at the NASA Space Center. It was a 2 bedroom suite with 1 bathroom and a living room and small kitchenette space. It was decent enough, but from the second I stepped foot in the suite it was so stuffy. We figured it was because the air had been off but even after a day of the air being on, it was still a stuffiness throughout the whole suite. My Husband booked the stay to include breakfast and dinner buffet. They gave us these red bands that we had to wear to get in. But when we got there we waited in line way to long to get in and the person had to call the front desk to confirm we were paid. It basically defeated the whole point of the silly red bands. They did have a water park, but we didn't take advantage of it. We were staying to rest so we could get home the following day. The hotel was packed with a lot of people and our building only had 1 elevator which was annoying.

First night here and found somebody else's coke can in the gap of the upper bunk beds, I'm guessing it wasn't cleaned or inspected correctly. Restaurant options are nice and lots of fun thing to do

PLEASE READ IF YOU ARE PLANNING ON GOING HERE ‼ CONS: I was in room 625 and water kept dripping from the shower even if it was turned off, there were stains on the bunk bed, we asked for more soap and they gave us toilet paper, they only cleaned one room when room service came and when we asked why they said they only cleaned one room, they charged us twice, free wifi didn't work at all no matter what, there wasn't a door on the room with the bunk beds, and they don't offer any type of food at all. PROS: Had a dippin dot machine at the very first floor/lobby and that was great! there were even some diary free options. had an amazing waterpark (btw the whole waterpark closes whenever there's lightning in the area due to safety reasons and the water slides become unavailable at 7:30 PM.), amazing view if you get the area by the lake, and had a beautiful spot to just sit and enjoy nature by the entrance. OVERALL: it was okay and after every holiday inn that i've been to this has probably been the worst (because of the room) but it was fine if you're staying a small amount of time.

Just say NO!!! It appears to be a great deal, but it isn't. deceptive web page. -The elevator in building 8 was broken. We didn't find the working elevator in building 9, so we (& everyone else) used building 10 elevator. -The pool area was littered with bandaids, food and hair ties. -The lifeguards looked tired, and there were not enough chairs. -The second pool is closed for renovations. -The stair wells are dirty. -There is only one cart to efficiently move luggage. -The room was clean but the second room with bunk beds didn't have a door. -The breakfast buffet was ok But overpriced.

When I arrived at the hotel there was no one in the front to check us in. When they finally arrived they were cold and uninviting. The beds were horribly uncomfortable, construction was an eye sore, food was severely overpriced and not great. When it came time to check out, I called for a luggage cart to help my disabled father and I to get back to the lobby and the women at guest services stated she did not think they had anything available. I asked if they could have a taxi waiting for us, guest services said they had no idea how to do that. Nor did she have any numbers for taxis. In the day an age of the internet, she could not look up a number. When we checked out, the lobby was empty again. And someone who did not work for the hotel let me know all I needed to do was place my keys in a drop box. I will never stay at this hotel. I've had better experiences at a road side motel. I feel like I wasted my money, when I could have gone .7 miles down the road to the Marriott.

I spent 8 nights at this hotel, and I could write pages of feedback. But I think pictures can best sum it up (see attached). Best part of the hotel - Leaving the hotel in the morning for Disney parks. Worst part of the hotel - Coming back from the Disney parks.

Jessica the supervisor who claimed she's the boss and no one is above her to speak to was extremely rude and unhelpful. I was told late check out was at noon as long as you advise at check in which we did and at end of trip I was told we couldn't. Her tone was awful and she was not acting like someone I charge at all. The walls in rooms are extremely thin and you can hear everyone in rooms next to you. All the employees in the dining area looked like they hated their jobs and the food was disgusting. The free shuttles had bad pick up options at only limited parks. The pool area was horrible. Do not walk barefoot . The floors are rough and dirty.

Rooms were clean and well maintained.! Very pleased.! The basketball area was outdated only one hoop was available and the netting was broken.! We didn't get a chance to check out the movie theater areas as they were only playing older movies. We thoroughly enjoyed the arcade, pool and waterside area. Very pricey tho.!

Bathroom smelled of sewer, gnats in room, fan didn't work. Somebody pooped.in the pool on Tuesday and it was NEVER closed for cleaning. They had everyone get out, scooped out the feces, then allowed everyone right back in. We love IHG and this has been reported to them. Hopefully this property is brought up to standards.

I flew out to Orlando from California last year with my mother and my 2 daughters and stayed here and loved it. We recently went back to Orlando 2 weeks ago and there was no other hotel we would have chosen to stay at! As soon as I had to check in, staff was friendly gave me a break down of everything on my bill and I was just asked to pay for the over night parking and the resort fees. The pool is very clean and the slides are so much fun that my girls want to be in the pool all day! This second time around we stayed for more days so we were able to check out the marketplace which has an arcade, many places to eat, and even little stores to buy first aid necessities. The rooms are very spacious with a lot of storage space and my mom loves the pillows, lol. I was in need of more towels so I just texted the front desk and within minutes they were up to my room. The front desk had been checking in how my stay was going and if I needed anything to just sent them a message and that is how I was able to reach them via text messages. We had a very nice view of the lake, and this location is just minutes from Disney springs, which is a plus! No complaints from my end, and I can not wait for my Orlando trip next year, and of course we will be staying here again!

Don't believe the amenities they list. If you stay on weekdays, most of the stuff they have is closed. Monday-Thursday evenings only offer pizza or their grill for dinner, and even the grill's main dining room was closed. My kid really wanted to try Red Panda, but it was never open. The VR game was also only opened on the weekends. Overall, the rooms were nice, but the hotel as a whole just felt run down. During our stay we had a chair break, a slat on the bunk bed break, a handle on elevator break, the deep fryer for funnel cakes was broke, multiple arcade games were out of order, and the ice machine room on our floor didn't have an ice machine in it. On top of all that, the water slides were closed for emergency maintenance for multiple days of our trip. They partner with Fabulous Buses for the shuttle and the customer service there was horrid. I was told an incorrect meeting spot for a bus and ended up missing it. I heard multiple people talking about the issues with the hotel and how they were unhappy. The front desk asked what to do to make it right, to which I stated I wanted my resort fees refunded. They were okay with me being an unhappy guest as they couldn't do more than a $100 resort credit they previously gave me for the water park being broken and a refund of the cab fee I had to pay. It's frustrating when you book a hotel solely based on the amenities, then the majority of those amenities being closed for the majority, if not all of your stay.

I would also give this place a negative if I could and all I can do is encourage people to just don't come to this place. Clearly their energy and talent is within marketing/advertisement One massive dump and disgusting. So misleading on advertising. Feel like I'm staying at an off the side hotel/motel. What a F'ing total disappointment. The front desk is a trap! You bring your bags in only to be told you need to take your bags back to your vehicle and drive to your section. Basic bottle Water $4. Cheese burger $14. Onion rings $3. (4 people = $100 with tax and of course they have a tip jar and I don't know why, they don't do anything except prep your order). Then someone asked me if I was staying here and asked why. He wanted to know because they offer day time rates. I said what? And he said the issue daytime passes. Omg so you pay just under $800. For three nights (a lot of hidden charges) to stay in a tiny room and the list of amenities sounds awesome - They're not! It's all crap! So you also get to hear the booming music from9a-9P regardless if your outside or inside along with if your in your room, you get to hear the person using the bathroom. This why it's so cheap. The squirrels love to steal your food and there's wasp all over the place. If you're looking for a daytime community pool, this is the place for you. Bring you own food and/or a case of water Two Bedroom Suite 2 Bedroom with Living Area Microwave Minifridge Sofa Bed We packed up after two hours , gone to the front desk and canceled our stay. We spent an additional $200 and stayed at the Sheraton Vistana.

Resort fees are outrageous, it cost a fortune to park a car I don't even think about having anybody meet there with a second car. They advertise a price of $135 when you're all done it will cost you $350 there's 1000 better places to stay near Disney. It would honestly be cheaper just to stay at many Disney resorts.

We stayed for 3 nights. Our room was a damp with a window that overlooked the arcade. There was a substance on the headboard I went down to registration to try for a new room after normal hours and had the misfortune to speak with an employee who wasn't very helpful. Our room was not changed. The lazy river which was our reason for visiting was disappointing. There were two lifeguards near the bottom of the slide but they were the only ones we had seen. Not enough for the size of pools and the amount of people in them. We ended up ending our trip a day early because the room was uncomfortable damp curtains were musty. The hallway to our room was used to store dirty linens and garbage in large carts. We love Holiday Inn Express but will never go to this resort again. We did have dinner at the Riverside Grilling company and it was excellent!

Worst experience at a hotel ever. Single mom booked here with my kids to go to Disneyworld. Spent over a grand to go to Disneyworld. Upon arriving toilet was plugged. Called numerous times for a plunger. At 12 midnight 2 hoursI finally had to go to the front office myself to get results. My Disneyworld trip the following day was almost ruined due to lack of sleep. Staff at restaurants are extremely rude especially at the Mexican food counter. Food was awful and really pricey. Here's a picture of what I waited 2.5 hours for.

My room had bed bugs the outlets are falling out of the wall and there is light coming in through the door. You can hear everything through the wall.. plus the bunk bed is cracked and the microwave didn't work. The room smells like feet.the lighting is awful and the bathtub is constantly dripping. The water park is bad the slides and loose bolts and cracks.

About 8-10 minutes from Disney, has several dining options, large gated parking, kid friendly with water park, 2 pools and activities

Worst place to take your family. The pictures on the website are not true to date. Everything is dingy, dirty, fading in color and the pool water is cloudy. Rooms are dirty and electrical outlets were not secure. Elevators smell bad and were not maintained well. Walkways are dark with lots of people smoking not nice for kids. All ice machines were broken or empty. Communication from staff non existent. Horrible experience 7/3/2024. Don't waste your money. STAY AWAY!!!!

The front desk checked me in early, the room was very nicely remodeled and the pool area was clean as well

Horrible resort....extras fees are ridiculous. Mikayla front desk supervisor very rude and claimed to be manager of when her tag clearly said supervisor... wouldn't honor booking that said resort fees included so charged me $200 more on check in plus the overnight parking which is ridiculous $29 dollars a night ....elevator and ice machine were broken on my side of resort so long walk to my room from another building. Paid for full fridge and kitchen. fridge was broken they gave mini fridge for stay kitchen drawers with silverware were dirty... room was damp and musty outdated for the price.

I booked a reservation here a month ago. I was confirmed the price and everything was fine at booking. My trip is a week from today and I wake up to a message that my reservation was canceled due to an unpaid deposit that I was never verbally informed about nor did it say anything about it in my confirmation email. I called back and they said the person who booked should have informed me about the mandatory deposit of the first nights stay so they rebooked me (at a higher price than I originally booked for of course). I confirmed the amount I was being charged and an hour later the hotel charged my card double that amount again. As someone who worked in a 5 star hotel for 3 years this is completely unacceptable. I have been staying at hiltons and holiday inn chains for over 5 years and never had this issue. Completely unprofessional and unacceptable to gaslight customers and over charge them. I was so excited for this trip and to stay at this hotel. Now I'm thinking I should stay some place else

The hotel was a great place for kids, but they added about 6% more in taxes upon arrival, so be prepared for this. We loved the hotel, but I'm disappointed that they didn't include all taxes in the initial billing. When I arrived, I expected to pay a daily parking fee plus tax, which amounted to about $29 per day. I have seen people not happy when they arrive, and I understood their feelings. It can ruin their vacation, like it happened to me. I was informed about $74 in taxes, but upon arrival, I was charged an additional $50 in taxes, not including parking. This means I was taxed twice for the room.

We decided to stay at the Hilton Water park resort since we had a cheer competition this weekend. This is originally the Nickelodeon hotel now turned Holiday Inn/nightmare.... Right from the start something was wrong.. Only two front desk employees and a huge line for check in. Paint is coming off this resort all over and the staffing except for a few is miserable here. After a lengthy check inn we went to our room. The room was ok definitely has its wear and tear especially the rusting out door frame and the black build up in the corners and outlets. Looked for bugs and thankfully found nothing haha. As for the resort they have a "world famous" water park..... a "mall" as abandoned as most malls in American with staff running between each venue to assist due to extreme staffing issues. Heard that from most employees who look like there ready to quit and find somewhere else unfortunately. The water park was recently worked on with most of the slides operating and lifeguards watching almost all of it. Most kids sliding down face first or backwards with no hints of safety for these issues. The pools were clean and seemed ok and most people enjoying themselves. Seating is very limited and almost a war to get one or even two. The seats were super dated and some broken with mold. The poolside bar offers buckets for $15 and were pretty strong (the only way to keep your mind off the price tag for a night $389 after fees....) There is another pool that is more quiet and cozy with a hot tub. We spent the rest of the evening there until the water park closed and everyone flocked to the Oasis pool. There's a bar at this pool also but was closed.. the restrooms at this pool were terrible and the mens room had feces stepped in all over the floor which was a first for me. My biggest concern being that anyone who stepped in this obviously went into the pool after and as someone who was a former pool operator for a big company this is a big no no. I had not seen one employee come and test the water quality for either pool. It's obvious this resort is struggling the same fate the Nickelodeon resort did and will either get the love it needs from corporate or this will be gone soon. Thankfully the manager gave us a hefty 50% off but even with that it was not worth the stress. I recommend if you're thinking of staying here you find somewhere else first.

I stayed here for 3 days and I must say as soon as I walked in the check in receptionist Gabby was soo nice kind and welcoming and went out of her way to best to accommodate my family of 4 anytime I needed something she was there and had all the answers to my question and concerns definitely will be retuning back and staying here she made my stay amazing and memorable

Rules posted on property but are not enforced such as "wrist bands are required to enter water park". The rooms are nice but pool area cabanas are not free or clean. Mildew visible on cushions and trash behind cabinet.

If you want a relaxing resort experience! Don't plan on staying here. If you have a pool side room, there is loud music playing from 7 am until 10 pm. We drove 8 hours arrived at the Hotel around 5:30 went to our pool side room to chill and there was no way that was happening. Boom boom boom boom music right outside our door. We left went and grabbed a lettuce wrap at the so called restaurant which is just a food court. Went back to the room to Boom boom boom, so we went to the front desk to have them move us to another room. We'll they can accommodate us in the section that has construction, and they will call us when our room is ready so we move our luggage to the car again and go back to the front desk, I here them hive another gentleman a room in the area they are moving us to but with a $25.00 discount!!! and wait for another hour to get into a room. How ridiculous is this? Well the room is quieter, but the Elevator is broken so you have to pack you luggage up the stairs, or walk through three buildings to find the Elevator. The room is facing the busy road, but not as noisey as the music at the pool. We had plan on staying for 5 days. We'll the third day, I go to the maid cleaning the room and get coffee and additional hand towels. The next morning I ask the maid cleaning next door if she could clean our room and give us fresh towels, I had taken out the garbage and had the towels ready for her to take. We leave for 3 hours and come back and she was gone and had done nothing to our room. Then I hear sawing in the next room. We'll what's next?? I go to get ice which is not on our floor and down the stairs I go. I see the men working coming out of the room next door and they ask me if I need anything and I tell them what had just happened. He said I will take care of it and he calls on the radio. As I arrive back to my room my husband is on the phone and he hands me the phone, it is housekeeping and the women begins to scold me because they didn't get a call for housekeeping! What, I tell her I ask the maid and she had said she would take care of our room, she begins to argue with me and I am like really this is what you do to people staying at the "RESORT" she continues yelling at me and I hang up. I contact the front desk and they say they will take care of it, someone was coming to our room right away. We wait an hour and then head to the pool. We are at the pool for 3 hours and still no maid service when we get back . I contact the front desk again, they apologize and say they will send someone over right away! Nope that doesn't happen. The next morning, I again contact the front desk and again they say it will be taken care of right away, well now we have a little TP left also. No one comes for two hours, we leave hoping while we are home we will have maid service. Nope!!! We arrive back at 6 and still nothing has been done. I contact the front desk again and they apologize and say someone will be there shortly. We'll an hour later we get towels and TP in a garbage bag. WTH!!!. We are leaving in the morning and we finally get fresh towels and TP, no coffee??? This place is a joke and does not meet IGH standards. The floors are so dirty that if you walk around barefoot your feet turn black. The walls are very thin, and it takes 15 minutes of running hot water to actually get hot water. Then there is the "5" restaurants, no! one "1" restaurant not open its a food court, they have a breakfast buffet for $25.00 per adult and $15.00 per child. No one ever eats $$25.00 worth of food for breakfast. I will say the pool service was good from Rose!! The pool is a fun place for kiddos. Holiday inn standards are much better. IHG membership meant nothing here. Poorest customer service I have ever received from IHG hotel.