Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

We booked this hotel because of the water park, arcade and unique family friendly rooms since our 5 year old son would be with us. This place is a nightmare. Dirty and disgusting and ghetto is the only way to describe it. The smell of marijuana the entire time we stayed there was absolutely overwhelming. We were given an adjoining room and the family next door decided to smoke weed so heavily the smoke wafted into our room under the adjoining door. We called the front desk who sent a security guard that did absolutely nothing. The rooms are not cleaned properly, nor are the chemicals in the pools balanced as evidenced by the amount of moss growing on the slide features. You are charged a resort fee per day along with parking and let me tell you there is not enough parking for everyone there. The pools are also not big enough for the amount of people staying on property which in turn assures you are swimming in filth. Good luck complaining to management because they DO NOT CARE. I heard this used to be a Nickelodeon property and I’m sure it was really nice when it was owned by them. The ownership with this particular Holiday Inn has run it into the ground. I genuinely hope the brand finally catches wind of this and attempts to turn it around.

As an avid traveler, this resort deserves a higher rating. From check-in to check out and everything in between, it was fluid. I read a lot of mixed reviews about the food being bad, cleanliness of rooms, and the pools being dirty. This was not the case during my expedient over Father's Day weekend. I had a great time, and the pricing was to be expected for food and drinks at a resort style layout near Orlando. The kids' water park was amazing and fenced in all around, so you don't have to really worry about little kids escaping other than at the gate. The larger pool area was connected to the bigger water slides and stayed operational most of the day [except for lightning in the area], which is to be expected in Florida. The basketball courts are right next to the pool, so you don't have to leave to play or watch your kids play. The food at the pool and in the mall area was better than expected and of good quality and fair pricing. You do have to pay for parking but that's to be expected in this tourism area. I will definitely return. I did notice you do not have an activities program here. I think it is a missed opportunity for you to further enhance the experience of your guests with a full day of events and activities... If you're interested in pursuing a full activities program or department, feel free to teach out as run one of the largest activity entertainment companies in North America. Again, my kids and family enjoyed this hotel and will certainly be back again!

Prime location but hotel is aging fast! Nickelodeon orange peeking through paint everywhere from what it used to be! Reasonable prices on rooms but unrealistic prices on food and drinks at the resort! $18 drinks and $25 breakfasts make you feel like your staying at the Ritz not a place with outside hotel room doors and multiple entrance gates out of service and blocked off. I’m sure the next owner will make it nice again, but for now it’s just a cheap place in a good location. Rooms were nice and clean!

The staff is amazing. They do a text each day to ask how your day is going and they are fast and efficient with responding. I have 2 complaints. I don't feel that we should have to spend $26 a day to park our vehicles there since we are already staying at the resort. That was ridiculous! I wish they would just increase the over all price for the place instead of doing that. My 2nd complaint is that there is no door to the bunk bed room. I wish they had a sliding door or something. Overall, my kids love the pool and the putt putt and basketball. The food court had decent options but the Mexican place was the cheapest and best food in my opinion.

The rooms at this hotel are dated and need cleanliness and maintenance. The rooms are not good at all as per the price. The smell of Marijuana is everywhere on this property. Don't go by the images posted here for the pool and water slides, the resort needs maintenance. As I arrived at this hotel, the service at front desk took an hour to assign rooms, the service is too slow. I was assigned a room in the last building where the rooms smell like Marijuana, flush was not working, rooms need cleanliness. The elevator was not working, and I had to use another building elevator. The building and room need a lot of maintenance. The pool was too crowded as the hotel has too much occupancy but pool is small to accommodate so many guests. The slides are rusted and needs serious maintenance. The hotel service is good as they provide towels and cabanas to use. The resort has an arcade area, a marketplace, an ice-cream shop and a theatre. These are all good activities to do. Overall, one star for the extra activities they have on property.

I’ve stayed here before when it was Nickelodeon hotel. This time it’s holiday inn. When you stay at resorts, you’d think it’s better than your home but it’s NOT. This place turn from decent to worst in years. What they advertise online cost is NOT including resort and parking fees which almost $400 in 4days. It’s so hard to get a hold of front desk and you’ll be on hold for 10-15 minutes specially after 10PM. Getting help from staff due to non English speaking is hard as well. For 4 days no one came to clean our room. Pillows were stained as well as the sheets. Bathroom tub is filthy and looks like it hasn’t been cleaned in a while. There’s a disturbance and police presence the day before we left and can’t access the pool. Really? Definitely this place turned ghetto. We will NEVER step foot to your resort ever. Instead, go to the REAL resort at the Marriott. For a very minimal cost difference, your family will be safer, have more FUN and that TRUE resort feeling and vacation..

I was made aware two days before my travel that more fees would be added to my cost . 27$ a day plus tax parking and daily resort fee. I thought after checking out online I was paid and only owed 196 at the hotel , come to find out I had to pay 400 dollars more at check in. First issue ! Second issue , I requested fresh linen because my sheets looked dirty , I had a full mattress on a twin bunk bed with no blanket. When I called they said no worries , well here comes the major issue. They will let themselves in your room . This isn’t safe . I was in the bathroom and a lady walks into my room to hand me linen . Totally not acceptable . I asked for trash bags , she knocks one time and opens my door herself . This is not safe and shouldn’t be allowed ! After this experience everything was locked in the safe and a do not disturb magnet was on my door. Third problem the pools closed early everyday around 4/430 and opened late . Pool hours are 11-9 11 is late in the day to open and close at 9 is early ! We had a pool and water park from 11-4/430 . Unacceptable, it’s vacation and my kids were bored stuck in the room or spending money in a pointless arcade that you don’t win prizes . The resort wasn’t entertaining. The best part was the water park and the opened late and closed early . There are new tables to sit out outside and enjoy your family when the pools are closed. No grill pits for outside cooking. Movie theater filled up very quick and were not able to access the movies. I won’t return ! Waiting for management to return my call. I’m requesting to be compensated for my horrible experience. I would suggest booking elsewhere

This resort has a lot of bad reviews for not being clean. When I booked I mentioned this and I needed a room that has not had a dog in it. My daughter has a dog allergy. To my surprise they have specific buildings for pets. My entire stay I didn’t see one pet. My room was very clean. I loved the text messages everyday asking about my stay, this is when I requested more towels and whatever else I needed. The pool was clean and we have so much fun. I did have any bad experiences while on the resort. This resort is close to everything and we took full advantage of the amenities they offered. I can wait to stay again.