Holiday Inn Resort Orlando Suites - Waterpark by IHG

We were in town to celebrate a family members birthday at Disney World, upon check in the guest are directed away from the lobby to the marketplace and pounced upon by a very pushy and rude person selling time shares. The marketplace was advertised as having multiple amenities and 5 restaurants, of which exactly 1 was open on a Friday evening. Upon arriving to our room we were shocked to find the flooring peeling away from the subfloor and mildew on the bathroom door as well as the temperature in the room at 80 degrees. the "resort" is quite shabby and not being maintained properly. We returned to the marketplace and had a nice meal with a great waiter, hoping that our room would begin to cool down in our absence, it was 74 by the next morning, not a comfortable night but manageable. We enjoyed the Magic Kingdom and rec'd multiple texts throughout the day asking about our stay interrupting our day I answered that we were in the park and would respond later and continued to receive texts asking for info about our stay. Quite annoying in fact! Upon our return to the "resort" our room was cooler and housekeeping had serviced the room as well rifled through a sealed overnight bag, no items missing thankfully, however it was a sealed bag that contained medication and stays sealed. We were tired and wanted to turn in for the evening and began to settle in for the evening. My daughter had left her stuffie in the car so i walked downstairs to the parking lot to find a staff member leaned against a car parked next mine that was part of our traveling party, smoking marijuana and cursing on his phone, he didnt offer or attempt to move out of my way so I finally said hey I'm going to need to get there and he stepped aside but acted as though he were put off that he was asked to move. Returned to our room and locked down for the night only to be awoken by what sounded like dirtbikes riding thru the resort parking area that was supposed to be secure and paid 30 bucks a night to park. We had initially wanted to enjoy the waterpark on Sunday but with the concerns about the place we decided to cut our losses and head home, as we were leaving the resort had put up printed signs welcoming community into the water park that we were charged for for free. Very disappointing and expected much better from IHG. lesson learned

This resort used to be a favorite of ours. We usually stay the day before a cruise. The convenience of having the waterpark for our boys and their own space in the room was enticing. However, since the last stay, this place is a nightmare. The check in process has changed into the main event center. As soon as I walked in, I was overrun by pushy timeshare people. After saying no thank you 3 times, I finally had to tell it at them. I was appalled that they now charge $30 to park! Why?!?! I can’t park anywhere else while I’m staying with you! I already pay resort fees for the waterpark that features moldy chairs, slides that are in need of maintenance, and the view of construction. I understand you are trying to better the place, but according to reviews in the past, nothing much has changed in the last few months. Most elevators are out of order which is unfortunate to the ones who have rooms across the resort. The essence of weed and cigarette smoke that filled our room was disgusting. Yes you have “designated” areas, but who is enforcing this? Isn’t that was resort fees pay? There is tape holding on plaster on the corners of the building. Quiet time is 10pm yet at 2:30am kids were running up and down our hall. You offer a pull out couch with no extra pillows or blankets. Not very ideal for families. It’s so heartbreaking to see just a landmark go down hill so fast. If you’re going to charge large fees, at least put it towards the resort.

We had our second stay at the Holiday Inn Water Park at the end of September. Obviously by staying there a second time it goes to show we enjoy it there. Our primary purpose of a room during a Florida vacation is to have it as a home base while days are mainly spent at parks or out and about. The pool is a nice mix of splash pad, slides, and swimming area. We did not use any indoor amenities as we found the food to be quite expensive last trip and it was hit or miss on what was open and available. So I can't comment on that this time around. Front desk staff were very pleasant and check in went smoothly. I found the resort fees to be a little steep on checkin and expected it to be around $400 CDN when it was over $500 USD for the week. Lighting in the room was a little bit on the dim side, especially in the bathroom, but it wasn't a big enough issue to get hung up on. Overall, the resort is very kid friendly and we would stay there again on our next trip as it gives you a good mix of location, price, and home base needs such as a fridge and microwave. I would suggest to the resort that they invest in some smaller child sized lifejackets however, because a lot of small children were using the big ones and it wasn't safe for them since they would often make them float face down. An accident waiting to happen if the lifeguards or parents happened to be distracted. Also need more towels so they don't run out. Thanks for another great stay and please consider easing up on the fees a bit.

We recently stayed in Orlando for a short two-night, three-day trip and had a pleasant experience overall. We drove down from North Carolina and arrived about an hour before the official check-in time. Joshua, who greeted us at the front desk, was incredibly welcoming and even allowed us to check in early—something we truly appreciated after a long drive. To our surprise, he also upgraded our room, which was such a thoughtful gesture. The check-in process itself was smooth, and although we booked through a third party (our own oversight), Joshua and the other front desk associate—whose name I unfortunately didn’t catch—were both friendly and accommodating. They even honored the resort fee listed in our booking email, which was slightly lower than the current rate. As we were leaving the lobby, we were offered a “welcome gift” by another team member, which turned out to be an invitation to a timeshare presentation. While the presentation does come with the promised gift and a refunded deposit if you attend, we were told it would take about 90 minutes. Unfortunately, it ended up lasting nearly five hours—from 7:45 a.m. to 12:30 p.m.—which was quite a bit longer than expected and took up a good portion of our day. Although the gift was nice, the experience felt more stressful than enjoyable, despite us politely declining several times. Our upgraded room was spacious and comfortable, with two bedrooms instead of the original king suite we booked. The lighting was a bit dim, but the space was clean, and the water pressure was good—though the tub faucet did continue to drip slightly after use. We didn’t get a chance to enjoy the amenities during our stay, but the property appeared to have plenty to offer for families. Overall, we would recommend this hotel for families looking for an affordable and comfortable stay in Orlando. Just be sure to book directly through the hotel’s website and keep in mind the optional timeshare presentation.

Our stay here was unfortunately not the best experience. The check-in process alone took about 25 minutes, and immediately after checking in, we were approached by timeshare representatives trying to sell us a package. It felt very pushy and not the relaxing start to a vacation we were hoping for. The resort plays loud music by the pool until 10:00 p.m., and it starts up again around 10:00 a.m., which makes it hard to get any quiet time if your room faces that area. Our room itself was very hot when we arrived, and to make matters worse, the phones were unplugged and had no labels for how to reach the front desk, housekeeping, or maintenance. I ended up walking all the way down to the lobby to ask for help. It took almost an hour before someone came up to fix the issue. I will say the beds and room were very clean, which I appreciated. However, the hotel currently has some construction going on, which adds to the noise and overall inconvenience. Another disappointment was the early check-out time—10:00 a.m.—which is much earlier than most hotels. Overall, customer service needs serious improvement. For the price and the IHG brand name, I expected a smoother and more comfortable stay. Dates we stayed was Oct 24-26

We have stayed here before. It is a large resort with lots of amenities for kids. Arcade, mini golf, movie theater, etc. Good location next to Disney. It needs updating and more money put into maintenance. All the staff we encountered are great. We really want to say how great Habiba was in the breakfast restaurant. She really went above and beyond. Even our children noticed the effort she put in. 5 stars for the staff and the resort will be better with the new water park. Hopefully they put some more money into maintenance of the rooms and pool area. They need it.

joshua received us in the front desk and made our experience swift and amazing to assure our check in process was easy and convenient for our family. i give his customer service 5 stars. the room was very clean and modern although the ac was not going down to assigned temperature.. pull out sofa bed is a bit uncomfortable and would not recommend for any adult maybe children would suffice for this pull out couch. no one has cleaned the room trash or changed out towels unless we asked and once you ask it takes a long time to receive the items. i did not like that i had to call more then once for trash to be picked up or extra blankets to be delivered. pool is amazing , kids had a blast playing mini golf and spending the day with the activities planned by the hotel. very family friendly. amazing drinks by ricardo at the pool bar .. this is not a big deal but good to know that the tvs are not smart so can only be used by the channels already provided by the hotel.

We stayed here for seven days this sept. The hotel was very nice. We had a lot of fun especially with the Entertainment Group, Special thanks to Lange, Viecka, and Dj Camila, from trivia to bingo and the Pool Games. You guys made everything special and Fun. Also a shout out to the life guards Asia, Manuel, and Avauah for keeping us safe. We had a great time and loved the water park. Will definitely be back to see the new water park. Thank you to Holiday Inn Resorts for making our week Special. Thank you The Indiana Family

As you walk out to your car after checking in, get ready to be ambushed with the "welcome gift" trick. A staff member offers you a choice between $140 cash or hotel credit. Sounds generous... until they drop the "just a short tour" line. Heard that one before (Timeshare, anyone?) Welcome gift? More like a bait-and-switch. And they kept asking us, every damn day. If that's your thing, SeaWorld's vacation center offers a similar Wyndham deal, but their bribe, I mean "welcome gift", is better. The resort itself... It's built for kids. Water slides, splash pad, pool, mini golf, arcade, small basketball court, Gatorland show, folding chair movie theater, and a shuttle to Disney. Most activities are free, but the arcade is NOT (pricey). Food? Kids under 11 eat free with a paid adult entrée at the breakfast buffet and Hideaway Grill (the best spot). Most dining options don't open until 4 p.m., and gratuity is automatically added. Close to Seaworld (10 min drive). Holiday Inn should drop the resort part. It's less resort, more "family-friendly condo complex." Ask to stay near the pool and mall area (where reception, arcade, food court, and theater are located) to be within walking distance. Poolside rooms are noisy, keep that in mind. Housekeeping is every 5 days, but we got daily service! Honestly, that alone deserves 5 stars. Tip your housekeepers, they work hard and are often overlooked. The staff? Stellar. Most were kind and helpful (when not trying to sell us a timeshare). Their friendliness truly made the stay more enjoyable. Construction was happening, but it didn't affect us. (We stayed in Building 9) Our 2-bedroom suite was spacious, perfect for a family of five with young kids, and had bunk beds the kids loved. Downside? Bugs. Specifically, gnats. It's Florida, but still. Ugh. TV options were basic cable, no streaming (no Netflix), which felt like a personal attack. Free Wi-Fi, though, so you can stream on your own device. Now for the part that stings... Our $600 stay ballooned to $800. Resort fee: $65/night + tax. Parking fee: $29/night + tax. Then $85/night because capitalism. Add in the 12.5% tax-on-tax cocktail and BOOM, that 5 star drops to 3. The site says, "the Total Price is an estimate." So read everything, especially the Description of taxes and additional charges, part. Can you ask to waive the junk fees? Sure. Will they waive them? Doubtful. Be polite, though, the front desk staff aren't the villains here. Final verdict: Would we return? NEGATIVE, GHOSTRIDER. We're sticking with Marriott. But to be fair: the staff was amazing, the kids had a blast, and the suite was solid. Just be prepared for the timeshare circus and the theft aka junk fees.

I wanted to express how deeply unsatisfied I am with this hotel. I booked my room 05/2025 for a visit 11/2025. No where was there any mentions of the waterpark being under construction. I consider this false advertisement to blatantly show the waterpark feature and not mention to bookees that it is under construction and unavailable and is outright theft. For what I paid for this hotel I could've spent a bit extra elsewhere to get the actual water park experience and not just a swimming pool; the whole purpose of booking here was the waterpark feature. Not to mention my original room wasn't honored. I booked a two bedroom queen suite and was placed into a king with no kitchen, dirty bathroom and a bloody blanket/sheet. Steer way clear, matter of fact just spend more and book somewhere else.

I enjoyed the numerous beds in the 1 bedroom King, an open side room with a bunk bed, and one very small living entry room with a sofa bed. However, everything else at this resort is lacking. We were fooled by the nice waterpark pictures. It's not heated, kids were cold and enjoyed it for 30 minutes max. It's crowded, full, a few hallways smelled like weed. Music is pumping through out the resort. Staff said music goes all the way til 10PM, but in reality it was stopped at 8pm. But good luck getting any rest or quiet in your room. Walls paper thin and half of the property's doors are facing the water park with pumping music. So, you're lucky if you got a room facing outward. We stayed 1 night and booked something else immediately. $45 resort fees and $30 parking fee i recall. Our room had cracked flooring throughout, see pictures. After a long flight, waiting 45 minutes to check in was tiring and ridiculous. 4 staff at front desk working as fast as they could, but over explaining things about property, and upselling breakfast buffet vouchers, etc. Could be more efficient.

Omg where do I even begin! It was SO PACKED!! For it to be a "resort" and they charge. "$69" for that resort fee why did my room feel like a roach motel?! Broken cabinets, broken towel rods. Room was not 10/10 honestly i wouldn't stay here if i knew before band. The pictures DO NOT MATCH THE RESORT.

We only stayed here for one night, arrived after a long day of traveling and was told our two rooms were in 2 separate buildinds 1, and 10! CRAZY and nothing they could do. Nothing was open to eat, and no late check out, so essentially paid resort fees, unable to use the resorts. The rooms were okay. All the vending machines were sold out. The helpdesks were an oxymoron. Would not stay here again.

We stayed at the Holiday Inn Club Vacation Resort, and it's a must go. River Island is absolutely BEAUTIFUL! The lazy river is scenic, relaxing, and family friendly. I look forward to enjoying another trip here in the near future. This is definitely a resort with a lot of amenities and things to do.

My trip was excellent the accommodations at the water park resort were great multiple restaurants to choose from shuttle to magic springs Disney and Epcot to theater rooms for movie nights miniature golf basketball court everything you could think of perfect location also shuttle to universal is very affordable

My kids thoroughly enjoyed themselves but we had noticed a dead and a live bed bug in one of the rooms we were in. We had to get transferred and they advised us they would be crediting us back for the visit. I waited a while to see if they would do what they were supposed to, even met up with the manager and got a print out of the receipt before I left and they did not credit us for the trip. We were offered a $80 food credit while on the resort but I was told this would be in addition to the inconvenience. No one returned my call, and I couldn't believe it so I have to present them with a one star.

If you can get any owners building, building three, the suites are absolutely outstanding. We have stayed in a regular room in this hotel before and it was nothing special but this stay we were given building 3 which was like an apartment! Unfortunately, this is an absolutely cashless hotel so you cannot break a 20 to give the driver a tip! Ridiculous that in a complex this big there is no place to break a bill, not at the front desk, not even at the manager's office . Also, we got our final bill when we left the hotel two mornings ago and now today there are four mysterious unexplained charges on our credit card that are not on our final receipt. We're contacting our travel agent since nobody at the hotel has any idea what the charges are but they billed us an additional almost $200 . We do not recommend staying at this "resort."

Loved our stay here! The staff was friendly our suite was spacious. The kids loved the bunk beds. The pool/water park area was perfect and so much space even when the pool was crowded you still had space to splash and swim. They have activities at the pool in the afternoon and family entertainment at night. Great place for families to stay.

Don't waste your time literally all they do here is waste your time , don't even look in the lobbies direction unless you want to get dragged into a 2 hour conversation about selling you a timeshare for or other stays , they're more focused on selling you another vacation then actually allowing you to enjoy the one your on. Elevator was broken in our building had to take an elevator up to our floor 3 buildings away and if you want ice better take the stairs back down to the first floor because none of the other floors have vending and ice. Called in the morning of our stay to ask for early check in was approved for a 1 pm check in only to sit in our car till 4. Liars and scammers. DO NOT STAY HERE!!!!!

When I was booking it gave me reservation desk which I thought was the hotel. It was a third party and they had me put down $308 for a deposit and $ 17.99 fee , when I arrived at the hotel they only credited me &208 so I called serveral times and got a different reason each time. the last person I spoke to said the price probably went up and I only booked like 3 weeks before. They are very unprofessional and talk to you as if you are stupid. I never got my $100 back. I think they are a scam

What an uhm, interesting experience all around. It had a handful of positives but for the most part, it was either forgettable or just downright frustrating. A positive was being put on the top floor (6th) so the noise was significantly reduced or didn't even exist from the pool area like others you will see complain about. The problems arose when our nearest elevator went out of service for 5 of the remaining 7 days we had to spend here. Being on the top floor of OUR building, the nearby building only had FIVE floors. We have two little ones, a double stroller, and probably 30-40 lbs of extras to take to the Disney parks. So each and every time, we would have to walk to another building to finally find an elevator that worked to get to the bottom floor. We could have possibly used the nearest elevator, but that also involved going down one level of the stairs which again, was extremely difficult. The service to the room was definitely the most confusing. They tell you it's on a five day cycle. Great! So....when does it come due? I think like a day into our stay, they did a full "clean" of our room, but then we had to guess what would get done the next few times. Also, for like the first time ever, they didn't seem to take my tip I left behind so I just stopped leaving one. Some times the towels were replaced fully in your bathroom, others they just left a plastic bag full of them by the door. Gee, great. Remotes to the TV's didn't work and this was some of the worst reception I've ever seen on a hotel cable system. Was it coming from a satellite? It could never locate the local channels in our bedroom TV, they were old-school scrambled and nothing ever fixed it. Super annoying when you just want to find out if it'll rain the next day or so during the local weather report. The rail to our bunk bed was loose and my children loved to just shake it because it was like that. No, I never reported it and I should have but it was pretty scary until they finally got bored by doing this. It would not be a good situation if your children fell off considering it was a concrete floor below the very thin carpet. The king bed was comfortable and there were ample pillows. But what the bed made up for in comfort, the living room couch and the faux leather left everything to be desired. Cushions that came off to easily or stuck to your skin, it was pretty gross overall. And what is up with all of the false fire alarms? I've watched numerous YouTube videos where this happened, we experienced one on our day off at the waterpark (the only time we ever got to use it). Annoying if it's not real, and they happen far too often. We never used the arcade and were really in the Marketplace for just breakfast. I'm the highest tier for IHG so breakfast was included, but this could get very pricey eating here every day at $22 per adult. The food itself was very good overall, a step above what may be included at a Holiday Inn Express....and one of the reasons this gets boosted to a 2-star review. If the breakfast was bad on top of everything else, I would have a hard time finding any positives. I did also like the one rice bowl I got from the Mexican place for a late dinner, on par with what Chipotle would offer. We never tried the pizza. Another bright spot were the busses and drivers to the Disney parks. Different every day, we loved that some days we could get up at the crack of dawn and hit up the 7:30 bus or sleep in and not leave until 10:45. Being completely free was awesome, or at least it's included in your resort fee you pay. The drivers always took care of our stroller for us, so don't forget to tip these hard workers doing these little extras for you day in and day out. Will we stay here again? Probably not. The few points it cost me was what enticed me to go here but there are countless other options that have busses like the Holiday Inn Disney Springs which we have also stayed at under the IHG umbrella that I would much rather return to. This place has got to be making a killing on charging everyone the resort fee, it's literally the first time I've paid for any hotel room out of pocket in like a decade. Even the other local resorts waived the fee with points but not this one. We were not sad to be leaving, given the minor missing details this resort is lacking.

We arrived Saturday morning. Reception area was clean and inviting and desk worker was pleasant and personable. Wanted to stay near our family members, but since their room was 2 bedroom and mine was 1, apparently that request isn't feasible. They stayed in Bldg 8 (poolside, 2nd floor) and I was Bldg 9 (parking lot, 6th floor). Hotel seemed run down when walking halls in search of elevator. When we found it, it, too, was dilapidated. The floor had a hole in it covered by a torn rug. When we reached the 6th floor, the elevator shuddered very hard and loud - every single time we used it. When the door opened each time, it slammed into the "frame." Our room was clean. There were fresh towels but no wash cloths. A text to Giselle led to a quick remedy. We unpacked and settled in. The floor was damp due to humidity, I presume. Later, we were in search of a working ice maker and the elevator broke after we got off. See photo. After that night, we had to walk to the opposite end of the building to use the elevator. Going back to the ice maker, there was one conveniently located near the elevator, but it did not work. We walked back down to the other end, and again that one wasn't working. We texted Giselle who told us there were machines on other floors. So in search of a working one, we kept riding the elevator until we found one...finally on the first floor. It was the only working one. Saturday and Sunday, we visited the water park. Saturday there were plenty of towels for guests. Sunday, there were none. We visited the cafe for breakfast buffet. $22.95 per person l. I was pleasantly surprised by the appearance and the variety of the offerings. However, the food was the most unappetizing food I've ever eaten. Almost everything was flavorless. The bacon and the fresh pineapple were the only good items. Scrambled eggs, quiche, biscuits, gravy, sausage links, potatoes, breakfast burritos, pancakes, French toast sticks ...all of it tasted frozen or canned and if horrible quality. We were very disappointed. My grandson thoroughly enjoyed swimming and the arcade for his birthday, but the rest of us had a less favorable opinion of the resort as a whole. Such a different place than when it was the Nickelodeon Hotel. We won't return, unfortunately.

Everything was set up nice when we arrived, the water park kept everyone busy from 10 am till 6 pm. Then we head over the on-site marketplace. There was also a mall like food court with 6 eateries, 2 game rooms, a free movie theater. As well as tons of activities just minutes away.

If I could leave 0 star I would.. i have been trying to reach out about a lost item and they all hang up on u or connect you to a line nobody picks up! I followed all the right steps and still nobody cares. So much for being a loyal IHG member and as wel as having worked for the company myself this is complete bogus! I would not waist my money here.

We stayed here for 6 nights and 7 days. The overall experience was average. A few things to be aware of are that you must pay for breakfast, etc. This is not included in pricing. They have a marketplace to purchase food items, plan accordingly. All rooms don't have a true kitchenette area. Rooms are not very spacious for suites. Not sure if housekeeping is supposed to clean the rooms daily, but being there for 6 days meant we needed the bathroom cleaned daily and this didn't happen. The elevator in our building was a bit scary. Sometimes it would stall or even skip floors. We ultimately took the steps to and from the 5th floor whenever we could due to the faulty elevator. Also, the cleanliness of elevators and the grounds needs to be addressed. Trash and cigarette butts were in several places. The positives were that the front desk and guest service staff were kind, professional and timely with all requests. When we asked for towels, etc. they made sure we received what we needed and we even received a follow up call from the front desk. Customer service was awesome! There was a good feel to the pool/slide area. Everyone was having a nice time. The music was nice and plenty of lifeguards were visible and attentive to guests. When the pool area closed, the resort was totally quiet. For a child friendly, budget conscious option, I recommend. This is not luxury, but provides a solid stay when most of your time is spent touring and vacationing outside of the site.

We arrived at 10 PM at night and there were six families trying to check in before us. They got us through the line as quick as they could. We could not park in front of our building. So we parked in the parking lot near the building next to ours. The perimeter fence was missing a spoke, and above it was the sign of warning from alligators, which did not give me peace of mind. The first night went just as I would like for it to. we slept comfortably. Breakfast with served, and it was included in the cost except for one adult which was not placed in a fine printer or anything. So I paid for my meal while my sister and her husband and the three children we brought with us eight under the complementary breakfast. my meal was $24.44 each morning I had breakfast. And it's not $24.44. I would like to pay $15 for that. They have a wide variety. There was fresh fruit, cereal, coffee, French toast, waffles, scrambled eggs, boiled, eggs, oatmeal, grits, makings of taco ingredients, bacon, round patty, breakfast, sausage, almonds, pecans, raisins, fountain, drinks, and apple juice, and orange juice and water and sweet tea. Condiments included , three different flavors of Tabasco sauce, individual packets of Tabasco sauce and ketchup and mustard. They see you and take away your dirty dishes. Because of a storm we weren't able to go to the pool when we plan to so they offered us a complementary noon check out, and when we went back to our room after the pool Day of checkout at 11 AM, our cards were deactivated and we cannot get into the room. I know everything that I did not like was they knew the room had six people in it and they supplied four towels and four washcloths. The first night we had to wait until 12:30 AM when, someone brought additional towels and washcloths. The next night we noticed they had taken away use towels and not left us any new ones and we called again and they only brought towels and washcloths. The place is pretty big and has two pools. The biggest pool goes up to 5 feet and, you walk into it which is nice. The pool opened at 9 AM and the waterslide portion of it opened at 11 AM. There is not a lot of seating for poolside so you need to get there early if you want to claim a chair to put your things down. My second language is French, and a lot of the weight staff and cleaning staff spoke mainly Spanish, they were asked questions by myself another guest and their response was no English. That made finding places and getting things done a little harder, I wish there wasn't the language barrier between guest and staff. The pricing was affordable and it was great to be close to SeaWorld in Disney World, not sure about returning. Great amenities, but many areas of opportunity.

Website with pictures can be very deceptive. I would have to say by far this is the worst resort, hotel, and service I have ever had. We got our 2 bedroom suite, there was no kitchen. Which changed my plans to cook to save money as we traveled with a family of five. The rooms smelled horrible. The elevator to our side of the resort was down the whole time, which caused us to have to use the elevator on the other side of the hotel as we were on the fourth floor and having to walk with all our luggage to the other side. There was no free parking, parking was $30 a night smh. My kids were killing bugs everyday in our room. And because I didn't see what they killed. I assumed it was just some small bugs. No! They were roaches smh. I killed two myself on the last few days of our trip. I woke up to a roach crawling on the head board of our bed. I was disgusted and pissed. We had to shake out all our clothes and things to make sure no roaches were in our belongs before we headed back home. On top of all this, there was never any towels available. We have five of us and they kept give us only 3 big towels. We would call the front desk everyday for towels and no one would answer the phone. So we would have to go all the way downstairs to the guest service desk everyday for towels. The housekeepers were horrible, most don't speak English and others we're rude and kept saying I don't know we don't have any small towels. The AC kept going out, making it super hot in our room. The walls and floor were super dirty. I had to have my family wear socks when we got out the shower. The drawers in the master room were broken, they didn't close. The pull out bed on the couch was horrible, partially broken. The door into your suite did not shut tightly leaving a gap in the the door and frame of door. I found a whole bag of garbage with food in it inside the closet, and the drawers in master bedroom. Which tells me housekeeping does not check and clean the rooms fully. The windows seals around shutters were broken and detached from the wall. The bathroom towel rack was barely hanging on. Trying to get help with the accommodations at this resort was absolutely the fu*king worst! I will never stay at this resort again. I'm so glad we leave today. So ready to go. But never again.

Haven't been back here since it was the old Nickelodeon hotel and honestly for what I spent here for one night I would rather have spent at another hotel. One star for the room...the room is great. Renovated & clean the issue we had was finding the building how they aren't numbered clearly especially if it's dark. One star for the Hershey's ice cream lots of choices for flavors just wish they had more toppings. Negative stars for the marketplace pizza place "Antonio's" is bland for choices and the employee who told me and my son that we would have to pay for another pizza to cut his small pizza into 8th is super ridiculous & rude. I paid $5 for a small cup for a fountain drink no refills like wow no wonder ppl were buying a 2 L and just asking for cups. It also sucks that the pool hours are wonky. More negative stars...We came for the water park that $49 fee for the resort and it's only from 11-6pm we got here at 530 waited inline in the lobby for 45 min and it was 7:20 by the time we got to the pool area it was closed so only the freezing pool, no slides or fun splash area. Room is Holiday Inn but outside is a wanna be. Unless come with a group and we are struggling to find a hotel this might be the last time I stay here.

I stayed here with my family. This place double charged my resort fee. They will not refund my money. It was terrible from the beginning. The original room had cockroaches and dirty. They moved us to a new room. 7 nights and 3 different rooms. It felt wet damp and disgusting. The pools and so called water park was closed. The market place was closed. They gave us complimentary drink tickets to what place it was closed. we stayed 7 nights and it was the worst stay. I don't know how they call it a resort. The staff had every excuse. It is very fraudulent to keep money and continued charges to ones account when your not authorized. The staff is sketchy I think they pocketed it to be honest. I spoke to a Jillian a Kenia a Melvin and a Jermell. with others I want my money back if anyone stays there watch out they'll charge you and if you don't pay attention you won't notice. also you might bring bugs back home. what a trashy place the website look nothing like it. busted down place might as well stay at a motel 6! no stars and if they have them management must be doing reviews

When my wife and I entered our room, we immediately felt it was warmer and more humid than outside. Upon inspecting further, we discovered mold, dust everywhere, and filthy floors. I tried to call the front desk using the room phone, but it was out of order. I then used my cell phone, but no one answered. I texted the number I received during check-in, and while I eventually got a response, it was too late as I was already heading to the front desk. There, I showed a staff member photos of the room's condition. He was visibly upset, cursing and saying the situation was unacceptable. He assured me that a new room would be provided and instructed me to return to my room to wait for new key cards. However, when I got back, the air conditioning had stopped working, and my children were asleep. We waited an hour for the new key cards, but they never arrived. I then packed up, took my family to the car, and went back to the front desk. They initially said I wouldn't get a full refund because I had been there for over an hour, but after requesting a manager, I was eventually promised a full refund. Finding another place to stay on a busy Labor Day weekend was challenging, and we ended up at a Disney resort hotel, but we couldn't check in until 2 AM, four hours after our original check-in time at the Holiday Inn. It was a disastrous start to our long weekend.

Big Thank you to monsters reservation for an incredible experience for me and my family at the Holiday inn at 14500 continental gateway.Everything was awesome and i can't wait till we return next summer

Motel 6 experience. Unsafe and unsanitary. Major plumbing problems in the rooms resulting in sewer smell filling up the rooms at night. Room next to ours was actually flooded. Rooms are much smaller than photos, and much more basic than other Holiday Inns. Water park is crowded and parts are broken, all of the lounge chairs have mold on them. Staff is friendly but sparse. Management doesn't seem to care.

This hotel needs some upgrades to the rooms. The towel holders are falling off the wall. The bedsheets are old and have holes in them. The food at the restaurant is sub par. They also need more staff that can assist and help. Long lines. Poor service. I would not stay here if I were you.

If you are looking for a mediocre, questionable cleanliness, fairly priced (during my selected dates) hotel with a water park. This is it. There is nothing fancy about this place. Been here twice for the kids, not because I wanted to return. First time was a long time ago when it was the Nickelodeon hotel and recently again in sept 2024 as the holiday inn. During each stay we requested a room change after entering the room since the moldy/mildew smell was really bad. Trust me, it was bad! The elevators are very slow and 1 of them had a really soft spot on the floor covered by carpet. As if you can't notice it when you immediately enter the elevator and the smell The manager was made aware of the elevator situation since we mentioned it to him while on the elevator as he was taking us to our new room. I don't particularly like elevators, and this place made me take the stairs because I was scared! We were on the 5th floor! Took the elevator only a couple of times. Thanks for the workout, Holiday Inn! The dining area was absolutely disgusting! We sat down to have pizza one night, and the same trash that was on the tables around us were in the same spot in the morning when we went back to the dining area to have overly priced breakfast. The trash bins were filled to the max in the morning still. The smell of old food, and trash was overpowering as you walked by. Now to the reason why I gave it 2 stars even though I would never want to return here. Bingo was awesome! The host made it very entertaining for everyone, not just the kids. The kids love the water park! Just odd and short hours (10 - 11 am to 6 pm) but I get it, they want to open after most people check out. The food by the pool area was decent. Everyone really liked the chicken tenders.

We had a wonderful stay at this resort this past week from July 9-13th. The pool area has constant activities and movie nights to keep the kids entertained. The only downfall is you have to request washcloths, which wasn't a huge issue once we figured it out. they offer a great text service that checks in on your stay & it is easy and efficient to use to request whatever you may need during your stay. we visited Daytona Beach as it is our favorite! we also decided to venture at Universal Studios and Islands of Adventure! definitely one of our best family trips :)

We booked our stay here after our 7 day Disney cruise and a day at the NASA Space Center. It was a 2 bedroom suite with 1 bathroom and a living room and small kitchenette space. It was decent enough, but from the second I stepped foot in the suite it was so stuffy. We figured it was because the air had been off but even after a day of the air being on, it was still a stuffiness throughout the whole suite. My Husband booked the stay to include breakfast and dinner buffet. They gave us these red bands that we had to wear to get in. But when we got there we waited in line way to long to get in and the person had to call the front desk to confirm we were paid. It basically defeated the whole point of the silly red bands. They did have a water park, but we didn't take advantage of it. We were staying to rest so we could get home the following day. The hotel was packed with a lot of people and our building only had 1 elevator which was annoying.

I'm a bit torn on this hotel. Front end staff were all nice, though we got hit with some surprise resort fee with a hotel stay that was supposed to be covered by Holiday Inn points. An unexpected expense isn't a fun way to start our trip but I guess it happens. Though as I go through my thoughts be aware ... we paid for a resort fee when big sections were closed without prior notice. They also charge for parking, and they auto charged us for it even though we had taken a Lyft to get there from the airport. Luckily they said they would refund it, but again something we have to sit there and pay attention to on our credit cards on the first night of our trip. We went ahead and decided to run over to the Polynesian for dinner vs staying at the Holiday inn. I'm glad we did that ... when we came back and started to explore. Most of the food options at this hotel was closed and those that had been open you could tell that those working the spots were tired and disgruntled. Everything seemed run down and the movie theater didn't seem very accessible. Not mean; but would have put me off wanting to get something there. All of the cool pool play areas were shut down, the life guards were not paying attention. There was people smoking just outside the hotel doors. Luckily the ones near our room were nice enough to stop and they started going to smoke elsewhere when they saw my kid ... but still irked me for a hotel that is supposed to be a kid friendly resort. The room was decent enough though. We can generally say, ok we stayed here ... now we know we just need to stay on Disney property next time.

It was nice, pool was packed but the music was awesome. The view was beautiful! Our sink fell in, so they moved us to another unit, all good. The elevators kept breaking down, so we had to walk a little distance, no biggie. Customer service was really good. Justin checked me in. Didn't like the parking fee of $22 a day.

First I was signed up for a timeshare presentation I qualified but the person whom was discussing it with me didn't take down all my income. I told her it's my birthday (which it was) and the hotel I stay in is tan down. It had long pieces of hair on the nightstand, the tile was extremely loose and you can feel it moving as you walk across. She promised me she will move me and told me I didn't have to finish. Soon As I left I was charged $400 on my CC. On top of that my son coat came up missing in the hotel room. Those rooms are terrible. I kept looking for flights to check out days before. Very angry and I want my $400 back and I was never moved to another property.

PLEASE READ IF YOU ARE PLANNING ON GOING HERE ‼ CONS: I was in room 625 and water kept dripping from the shower even if it was turned off, there were stains on the bunk bed, we asked for more soap and they gave us toilet paper, they only cleaned one room when room service came and when we asked why they said they only cleaned one room, they charged us twice, free wifi didn't work at all no matter what, there wasn't a door on the room with the bunk beds, and they don't offer any type of food at all. PROS: Had a dippin dot machine at the very first floor/lobby and that was great! there were even some diary free options. had an amazing waterpark (btw the whole waterpark closes whenever there's lightning in the area due to safety reasons and the water slides become unavailable at 7:30 PM.), amazing view if you get the area by the lake, and had a beautiful spot to just sit and enjoy nature by the entrance. OVERALL: it was okay and after every holiday inn that i've been to this has probably been the worst (because of the room) but it was fine if you're staying a small amount of time.

I spent 8 nights at this hotel, and I could write pages of feedback. But I think pictures can best sum it up (see attached). Best part of the hotel - Leaving the hotel in the morning for Disney parks. Worst part of the hotel - Coming back from the Disney parks.

Started with no parking available due to construction which we were not informed of. The handicap parking was blocked so there were few spots available. We parked and someone parked in the lined space meant for wheelchair use! The room was clean however the top bunk was broken, there were holes in the wall and the door did not close properly making it difficult to lock. The arcade was limited and although the machines said tickets won, there were no tickets. The machines took often took payment but did not work. I was told that we must have done it wrong. There were not enough lifeguards monitoring the pool and slides and stopping the roughhousing and pushing and shoving on the slides forcing the smaller kids off the slides. There was no monitoring in the kids area where teenagers were pushing the little ones off the slide. As a result we had to leave rather than risk that the little ones getting hurt. We requested towels in the morning. When we returned to the room in the evening there were still no towels. I called and they sent up a bag of unfolded ones. We questioned if they were clean and they had holes! After we had dinner we returned to the room to find our door open. Apparently housekeeping had been there and didn't close the door! I mentioned this at the desk and they offered me a small discount but showed no concern although anyone could have gone into that room and taken our belongings! We will not be returning!

Just say NO!!! It appears to be a great deal, but it isn't. deceptive web page. -The elevator in building 8 was broken. We didn't find the working elevator in building 9, so we (& everyone else) used building 10 elevator. -The pool area was littered with bandaids, food and hair ties. -The lifeguards looked tired, and there were not enough chairs. -The second pool is closed for renovations. -The stair wells are dirty. -There is only one cart to efficiently move luggage. -The room was clean but the second room with bunk beds didn't have a door. -The breakfast buffet was ok But overpriced.

When I arrived at the hotel there was no one in the front to check us in. When they finally arrived they were cold and uninviting. The beds were horribly uncomfortable, construction was an eye sore, food was severely overpriced and not great. When it came time to check out, I called for a luggage cart to help my disabled father and I to get back to the lobby and the women at guest services stated she did not think they had anything available. I asked if they could have a taxi waiting for us, guest services said they had no idea how to do that. Nor did she have any numbers for taxis. In the day an age of the internet, she could not look up a number. When we checked out, the lobby was empty again. And someone who did not work for the hotel let me know all I needed to do was place my keys in a drop box. I will never stay at this hotel. I've had better experiences at a road side motel. I feel like I wasted my money, when I could have gone .7 miles down the road to the Marriott.

I flew out to Orlando from California last year with my mother and my 2 daughters and stayed here and loved it. We recently went back to Orlando 2 weeks ago and there was no other hotel we would have chosen to stay at! As soon as I had to check in, staff was friendly gave me a break down of everything on my bill and I was just asked to pay for the over night parking and the resort fees. The pool is very clean and the slides are so much fun that my girls want to be in the pool all day! This second time around we stayed for more days so we were able to check out the marketplace which has an arcade, many places to eat, and even little stores to buy first aid necessities. The rooms are very spacious with a lot of storage space and my mom loves the pillows, lol. I was in need of more towels so I just texted the front desk and within minutes they were up to my room. The front desk had been checking in how my stay was going and if I needed anything to just sent them a message and that is how I was able to reach them via text messages. We had a very nice view of the lake, and this location is just minutes from Disney springs, which is a plus! No complaints from my end, and I can not wait for my Orlando trip next year, and of course we will be staying here again!

This was honestly the worst resort I've ever stayed at. There Tik tok page says breakfast is free...it's not. The front desk told us when we checked in but they also said"oh but you can take food" you can't. Incident 1 - this happened on the first day the systems to the entire resort went down so no one could purchase anything no food no water no drinks. It was also a loud domestic dispute as we were bringing our things into the room Incident 2 - this was the same day the systems went down we called the front desk to ask about uber eats because we couldn't buy dinner for ourselves and our kid. They said order and they will bring it up we did. About 30 mins later another young lady with a horrible attitude said that was a lie it's not even any bell hops to bring it Incident 3 - we returned from shopping and our door was wide open. Now I was worried at first h til I saw our beds made and figured it was house keeping who didn't close the door all the way. Incident 4 - now this was the last draw. As I was getting ready to meet to the pool, house keeping knocked then came in (normal) me thinking it was my kiddo or wife I didn't think anything of it but they didn't say anything I went to go look and the house keeper is going through one of my shopping bags literally digging in it he jumps throws it on the couch and asks me to sign a sheet me thinking hes going to still clean the room I tell him about incident 3 and he say write it down and leaves. This interaction makes me feel uneasy so I call front desk they send a security and the housekeeping director both who were not helpful. The housekeeping director asks me do I want her to go get him so we can talk and asks if they should fire him...maam for what that's your job to decide!!! All in all don't stay here it's a cluster fuck. They lie about he amenities (oh by the way they have you pay for the water park and don't even check the wrist bands )

Resort fees are outrageous, it cost a fortune to park a car I don't even think about having anybody meet there with a second car. They advertise a price of $135 when you're all done it will cost you $350 there's 1000 better places to stay near Disney. It would honestly be cheaper just to stay at many Disney resorts.

Rooms were clean and well maintained.! Very pleased.! The basketball area was outdated only one hoop was available and the netting was broken.! We didn't get a chance to check out the movie theater areas as they were only playing older movies. We thoroughly enjoyed the arcade, pool and waterside area. Very pricey tho.!

Bathroom smelled of sewer, gnats in room, fan didn't work. Somebody pooped.in the pool on Tuesday and it was NEVER closed for cleaning. They had everyone get out, scooped out the feces, then allowed everyone right back in. We love IHG and this has been reported to them. Hopefully this property is brought up to standards.

Don't believe the amenities they list. If you stay on weekdays, most of the stuff they have is closed. Monday-Thursday evenings only offer pizza or their grill for dinner, and even the grill's main dining room was closed. My kid really wanted to try Red Panda, but it was never open. The VR game was also only opened on the weekends. Overall, the rooms were nice, but the hotel as a whole just felt run down. During our stay we had a chair break, a slat on the bunk bed break, a handle on elevator break, the deep fryer for funnel cakes was broke, multiple arcade games were out of order, and the ice machine room on our floor didn't have an ice machine in it. On top of all that, the water slides were closed for emergency maintenance for multiple days of our trip. They partner with Fabulous Buses for the shuttle and the customer service there was horrid. I was told an incorrect meeting spot for a bus and ended up missing it. I heard multiple people talking about the issues with the hotel and how they were unhappy. The front desk asked what to do to make it right, to which I stated I wanted my resort fees refunded. They were okay with me being an unhappy guest as they couldn't do more than a $100 resort credit they previously gave me for the water park being broken and a refund of the cab fee I had to pay. It's frustrating when you book a hotel solely based on the amenities, then the majority of those amenities being closed for the majority, if not all of your stay.

I would also give this place a negative if I could and all I can do is encourage people to just don't come to this place. Clearly their energy and talent is within marketing/advertisement One massive dump and disgusting. So misleading on advertising. Feel like I'm staying at an off the side hotel/motel. What a F'ing total disappointment. The front desk is a trap! You bring your bags in only to be told you need to take your bags back to your vehicle and drive to your section. Basic bottle Water $4. Cheese burger $14. Onion rings $3. (4 people = $100 with tax and of course they have a tip jar and I don't know why, they don't do anything except prep your order). Then someone asked me if I was staying here and asked why. He wanted to know because they offer day time rates. I said what? And he said the issue daytime passes. Omg so you pay just under $800. For three nights (a lot of hidden charges) to stay in a tiny room and the list of amenities sounds awesome - They're not! It's all crap! So you also get to hear the booming music from9a-9P regardless if your outside or inside along with if your in your room, you get to hear the person using the bathroom. This why it's so cheap. The squirrels love to steal your food and there's wasp all over the place. If you're looking for a daytime community pool, this is the place for you. Bring you own food and/or a case of water Two Bedroom Suite 2 Bedroom with Living Area Microwave Minifridge Sofa Bed We packed up after two hours , gone to the front desk and canceled our stay. We spent an additional $200 and stayed at the Sheraton Vistana.

This is the worst family vacation we have paid for . Amenities are broken such as swimming pool and wave surf area. They close the waterpark area for hours at a time , you have to get out of pool every 1.5 for who knows what reason. Pictures online is not what is a hotel. But then charge you to cancel. This is ridiculous and a waste of money m yoir money will be better spent going to Coco Key right around the corner l. The only positive is the rooms were clean and nice but that doesn't make the vacation when you book for the stuff the offer online that is not available to use. RIDICULOUS.

We stayed a couple of nights and at the check in I was told that they have a resort fee of $207 for both nights. On their website they listed under notes that the resort fee was $49.00 per night. if my math is correct, that is not $207.00. I called them and they said that there is nothing they can do, but they sure try to sell you into their time share. If they can't be honest on a check in, imagine when you do a time share. I won't be back. Hope this helps others to be careful of the sneaky charges.

We stayed for 3 nights. Our room was a damp with a window that overlooked the arcade. There was a substance on the headboard I went down to registration to try for a new room after normal hours and had the misfortune to speak with an employee who wasn't very helpful. Our room was not changed. The lazy river which was our reason for visiting was disappointing. There were two lifeguards near the bottom of the slide but they were the only ones we had seen. Not enough for the size of pools and the amount of people in them. We ended up ending our trip a day early because the room was uncomfortable damp curtains were musty. The hallway to our room was used to store dirty linens and garbage in large carts. We love Holiday Inn Express but will never go to this resort again. We did have dinner at the Riverside Grilling company and it was excellent!

Worst experience at a hotel ever. Single mom booked here with my kids to go to Disneyworld. Spent over a grand to go to Disneyworld. Upon arriving toilet was plugged. Called numerous times for a plunger. At 12 midnight 2 hoursI finally had to go to the front office myself to get results. My Disneyworld trip the following day was almost ruined due to lack of sleep. Staff at restaurants are extremely rude especially at the Mexican food counter. Food was awful and really pricey. Here's a picture of what I waited 2.5 hours for.

First night here and found somebody else's coke can in the gap of the upper bunk beds, I'm guessing it wasn't cleaned or inspected correctly. Restaurant options are nice and lots of fun thing to do

booked with MONSTER RESERVATION GROUP and my entire experience was a disaster. I was promised one type of room but when I arrived I was told that hotel didn't even have what I was promised at all. when I was finally given a room it was absolutely disgusting and when I called to complain they sent up a housekeeping supervisor and a housekeeper to deep clean the issues I brought to their attention, we left and came back around 10:30pm to the same issues still there. I was required to attend a 120 minute presentation that turned into a 3 & 1/2 hour kidnapping session were I had to be very adamant that because of my entire experience I didn't want to buy anything from them and that I wanted my $150 that I earned by being there for the required 120 minutes so I could leave...( the " latitude" sales guy Gino actually ripped the paper out of my hand and huffed off) it was not a good experience at all.